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Mercure Tunbridge Wells Hotel

4.0 star property

Photo gallery for Mercure Tunbridge Wells Hotel

Property grounds
Meeting facility
Exterior
Daily buffet breakfast (GBP 17.95 per person)
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services
The current price is AU$126
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
8 Tunbridge Road, Pembury, Royal Tunbridge Wells, England, TN2 4QL
  • Place, BowlPlex Tunbridge Wells
    ‪4 min drive‬
  • Place, Dunorlan Park
    ‪5 min drive‬
  • Place, Pantiles
    ‪9 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪47 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(47 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic)

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Royal Tunbridge Wells

At Mercure Tunbridge Wells Hotel you'll be 2.5 km (1.5 mi) from Dunorlan Park and 4.6 km (2.9 mi) from Pantiles. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, The Mallows, serves international cuisine and is open for breakfast and dinner. 4306 square feet (400 square metres) of event facilities include 8 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Royal Tunbridge Wells hotel include Hop Farm Family Park and Tonbridge Castle.

What's nearby

  • BowlPlex Tunbridge Wells - 4 min drive - 3.0 km
  • Dunorlan Park - 5 min drive - 2.7 km
  • Pantiles - 9 min drive - 5.6 km
  • Bewl Water - 12 min drive - 13.6 km
  • Hever Castle and Gardens - 31 min drive - 24.7 km

Getting around

  • Maidstone Beltring Station - 9 min drive
  • Gatwick Airport (LGW) - 48 min drive

Restaurants

  • ‪KFC - ‬3 min drive
  • ‪Costa Coffee - ‬7 min walk
  • ‪Costa Coffee - ‬3 min drive
  • ‪Pierre Lotti Cafe - ‬5 min drive
  • ‪King William IV - ‬17 min walk

About this property

Mercure Tunbridge Wells Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 8 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. The business-friendly Mercure Tunbridge Wells Hotel also features multilingual staff, a garden, and a picnic area. Parking is available for a fee.

This 4-star Royal Tunbridge Wells hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 2 levels
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Tunbridge Wells Hotel offers 84 accommodations with a hairdryer and free toiletries. LED televisions come with digital channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 12 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Mallows

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 4,306 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 12 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Tunbridge Wells
Mercure Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel
Tunbridge Wells Mercure
Tunbridge Wells Mercure Hotel
Mercure Tunbridge Wells Hotel Pembury
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Ramada Hotel Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

What is the cancellation policy at Mercure Tunbridge Wells Hotel?

Mercure Tunbridge Wells Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Tunbridge Wells Hotel?

As of 3 Mar 2026, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 29 Mar 2026 start from 126.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Tunbridge Wells Hotel?

Yep, Mercure Tunbridge Wells Hotel has a self car park for GBP 12 per day. A self car park is also available, for a fee.

Does Mercure Tunbridge Wells Hotel serve breakfast?

You bet, buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Tunbridge Wells Hotel?

No, Mercure Tunbridge Wells Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Tunbridge Wells Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Tunbridge Wells Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Tunbridge Wells Hotel?

Furry friends are welcome at Mercure Tunbridge Wells Hotel, with food and water bowls on offer.

Mercure Tunbridge Wells Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 317 out of 1002 reviews
Rating 8 - Good. 379 out of 1002 reviews
Rating 6 - Okay. 187 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
Comfortable room, delicious breakfast and plenty of peace and quiet. Thank you Mercure
Stayed 2 nights in Nov 2025

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness
We were allocated a room on the ground floor near to the hotel function room. They had their first Christmas party on last night. They really should have allocated the rooms nearest the function room to the people attending the party. Breakfast felt low quality, hard croissants, cooked breakfast looked dry and unappealing.
Stayed 1 night in Nov 2025

8/10 Good

Kristoffer

Stayed 1 night in Nov 2025

10/10 Excellent

Clare

Stayed 1 night in Nov 2025

10/10 Excellent

Mr W J

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service from all staff
Hotel reception
Stayed 1 night in Nov 2025

8/10 Good

andrew

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and food was hot for a buffet breakfast, but personally I prefer a freshly cooked breakfast.
Stayed 1 night in Nov 2025

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, amenities
Reception staff could not find our booking. They couldn't workout that with 2 rooms and 4 guests (2 other guests had arrived 10 minutes before us) had checked both rooms in at the same time. We were accused of being rude by the duty manager. Saying no we are not paying anymore money when asking if there was a room for us isn't beeing rude. Each time we pointed out (no raised voices or foul language) that it wasn't our fault we were told not to be rude. Being told that it is down to hotels.com and not the fault of Mercure suggests that there is a training issue for the front of house staff. Room was very tired. 2 extractor fans in bathroom didn't work. 1 was in the actual shower on the wall so not surprised it didn't work. Grout needed replacing in the shower. Side jets just leaked. Desk and drawer unit has laminate lifting and needs repairing. Light bulbs in the bedside lamps were blown. Breakfast was luke warm and not hot. Will not be staying there again and not likely to stay at a Mecure property in the future either.
Stayed 1 night in Nov 2025

10/10 Excellent

G

Travelled with group
Liked: Cleanliness, staff & service, amenities
We received a warm welcome from Steve on reception, who explained where everything was, and made some helpful suggestions for our stay. Our room 132 was a comfortable, quiet, corner room on the ground floor, which was spotless, and had everything we could ask for. Comfortable beds/pillows, large TV, extra heaters and a welcome fan. We enjoyed a hearty afternoon tea in the restaurant, and later, tasty, quick, room service. After an excellent nights sleep, we enjoyed a buffet style breakfast in the restaurant. Plenty of choice, clean, well stocked. A perfect overnight stay! We usually choose to stay at a Premier Inn, as you know exactly what you're going to get, and the price is competitive. Going forward, we will now be looking to stay at a Mercure hotel, as the prices are comparable, but the quality and standard of stay are certainly higher.
Stayed 1 night in Nov 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities
Pleasant hotel. Ideally positioned
Stayed 1 night in Nov 2025

8/10 Good

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food ordered via room service was excellent and affordable.
Stayed 2 nights in Nov 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service
Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely hotel and room. The staff were very helpful and friendly. Bed was so comfortable, didn't want to get up in the morning.
Stayed 2 nights in Oct 2025

6/10 Okay

Andrew

Stayed 1 night in Nov 2025

6/10 Okay

Penelope

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was OK just. 1 very loose light fitting couldn’t open the window ( loose handle) Furniture very knocked about but it was clean enough. Dinner was OK but breakfast was very good. Staff were friendly and helpful. It did the job and was cheap enough.
Stayed 1 night in Nov 2025

2/10 Terrible

Ian

Stayed 1 night in Nov 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
Lights didn’t work in room, bathroom central light didn’t work (mirror lights did) tired bathroom decor and a shower head that wanted to part ways with its fixture when trying to alter water pattern. Bed was comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Cara

Liked: Staff & service, amenities
Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.
Stayed 1 night in Nov 2025

10/10 Excellent

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Oct 2025

4/10 Poor

David

Stayed 1 night in Sep 2025

6/10 Okay

Barrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Midweek Break

Menu choice for dinner was very limited. Paid extra £10 a room to pay at hotel. When arrived to check in payment had already been taken! No mention of refunding the £10 for each room.
Stayed 1 night in Oct 2025

8/10 Good

andrew

Liked: Staff & service
Bath area was mouldy also main table had lots of varnish missing from it,hotel rooms could do with a make over and the corridors looked more like a dormitory than a hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

Jaladhi

Travelled with family
Liked: Amenities
All round good
Stayed 1 night in Oct 2025

2/10 Terrible

Gemma

Stayed 1 night in Oct 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Waheeza

Stayed 1 night in Oct 2025