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"Having never lift and needing to carry out bags upstairs was a problem for us due to our current health conditions. " More

By a verified traveller on Sun 12 Nov 2023

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Hotel Description

At Rockhampton Riverside Central Hotel you'll be within just a 10-minute stroll of Pilbeam Theatre and Rockhampton Art Gallery. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

Enjoy the seasonal outdoor swimming pool and pool loungers. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. There's also free self parking, along with the convenience of a beach shuttle.

Places within a 30-minute walk of this 3-star Rockhampton hotel include Hillcrest Rockhampton Private Hospital and Rockhampton Hospital.

Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$115* Per night/room 18 Apr. - 19 Apr.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Rockhampton Riverside Central Hotel ratings based on 36 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Rockhampton Riverside Central Hotel

Everyone (12) Couples (13) Family (10)
3 out of 5
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Posted by on 19 Feb. 2024

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Comment from Hotel Management

18 Mar. 2024 by Peter B

Dear Adrian,Thank you for your feedback. We see that our rating could be improved. We're committed to providing our guests with the best possible experience, and your feedback helps us improve. If there's anything specific you'd like to share about your stay, we'd appreciate the opportunity to learn more.We hope to have the chance to serve you better in the future. Please travel safely to your next destination.Kind regards,Guest ServicesRockhampton Riverside Central Hotel

3 out of 5
Having never lift and needing to carry out bags upstairs was a problem for us due to our current health conditions.

Posted by on 12 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by PeterB

Dear Russell,Thank you for choosing to stay with us and for sharing your feedback. We are sorry to hear that you had trouble carrying your bags upstairs due to the lack of a lift and your health conditions. We apologise for the inconvenience and discomfort this caused you and we will talk with our staff. Kind regards,Guest ServicesRockhampton Riverside Central Hotel

5 out of 5
Great service. Locked myself out after hours & wasn’t a problem.

Posted by on 24 Sep. 2023

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Comment from Hotel Management

26 Sep. 2023 by PeterB

Dear Vanessa,We're delighted to hear that you had a positive experience at Rockhampton Riverside Central Hotel. We're always here to assist, even after hours. Kind Regards,Guest ServicesRockhampton Riverside Central Hotel

1 out of 5
Property looked closed when I arrived with the closed sign in the window - manager advised he leaves it up all the time. Office hours listed 8-6pm and was closed in these hours. The room was on the 1st floor; the floor smelt like industrial cleaner, and the room was worse - woke up with a headache. Advertised and checkin paperwork advised a daily room clean with fresh towels - that didnt happen. Rude managers, like I was an inconvenience to them. do not recommend - 1 star

Posted by on 21 Jul. 2023

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Comment from Hotel Management

24 Jul. 2023 by PeterB

Dear Mark,We are very sorry that you had a disappointing stay with us and that you encountered several issues during your visit. We appreciate your feedback and we will address these matters with our team. We hope you will give us another chance to provide you with a better experience in the future.Kind regards,Guest ServicesRockhampton Riverside Central Hotel

1 out of 5
Bathroom taps would not turn on and leaked some lights didn’t work air conditioner had mould on roof above it very unsatisfied

Posted by on 28 Jun. 2023

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Comment from Hotel Management

29 Jun. 2023 by PeterB

Dear Wendy,We are sorry to hear that you had an unsatisfactory experience during your stay at our hotel. We apologise for the inconvenience caused by the bathroom taps, lights not working and the air conditioner roof having mould on it. We will make sure to address these issues with our maintenance team to ensure that they are resolved as soon as possible.We hope that you will give us another chance in the future.Kind regards,Guest ServicesRockhampton Riverside Central Hotel

3 out of 5
Lots of Cockroaches

Posted by on 4 Jun. 2023

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Comment from Hotel Management

6 Jun. 2023 by PeterB

Hi Alan,Thank you for taking the time to provide feedback on your recent stay. We appreciate your review.We apologise for the inconvenience you experienced regarding the presence of cockroaches. We understand that this is unacceptable and not reflective of the high standards we strive to maintain. Please be assured that we take this matter seriously, and we will address it with our pest control team to ensure the issue is resolved promptly.We appreciate your feedback, as it helps us identify areas for improvement. We hope that you will give us another opportunity to provide you with a better experience should your travels bring you back to Rockhampton.Best regards,Guest servicesRockhampton Riverside Central Hotel

2 out of 5
The room was on the 2nd floor without a lift. Service was non-existent.

Posted by on 22 Feb. 2023

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Comment from Hotel Management

27 Feb. 2023 by PeterB

Dear Nils,Thank you for taking the time to share your review of your recent stay. We appreciate your feedback and will use it to improve our services in the future. We hope that you will consider staying with us again and allow us the opportunity to exceed your expectations.Kind regards,Guest servicesRockhampton Riverside Central Hotel

1 out of 5
Its not good.

Posted by on 30 Jan. 2023

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Comment from Hotel Management

2 Feb. 2023 by PeterB

Hi CheynneWe regret to hear that your stay with us was not a positive one. We would however like to hear specifics so we address those areas in order to ensure similar issues do not arise in the future.Thank you for taking the time to share your experience and we hope you have a safe journey home.Kind regards,Guest ServicesCentral Apartment Group

1 out of 5
Mould in bathroom and bo ventilation. Smell. Hard bed. Felt unclean

Posted by on 9 Aug. 2022

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Comment from Hotel Management

11 Aug. 2022 by PeterB

Hi Janis Thank you for your feedback on the property and your stay, we do apologize for the issues you experienced and we will forward these to the managers at the property to rectify Hopefully, we will see you again soon Kind Regards Customer Service Central Apartment Group

5 out of 5
Staff were lovely. Room was big and clean and comfortable. Very convenient location.

Posted by on 6 Mar. 2022

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Comment from Hotel Management

7 Mar. 2022 by Reservations

Thank you, Zeldene for your review. We are glad you enjoyed your stay and look forward to seeing you again. Kind Regards, Rockhampton Riverside Central

About the Rockhampton Riverside Central Hotel

Location 31 Bolsover St, Rockhampton, QLD 4700

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. An outdoor pool, a library, and barbecue grills are also featured at Rockhampton Riverside Central Hotel. Free self parking is available. This 3-star Rockhampton hotel is smoke free.

  • 31 guestrooms or units
  • Deli
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Library
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Train station: North Rockhampton Station (2.5 km / 1.5 mi)
  • Property shuttles: Beach shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Rockhampton Riverside Central Hotel offers 31 air-conditioned accommodations with hair dryers and irons/ironing boards. These individually furnished accommodations include desks. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. This Rockhampton hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered weekly and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Flat-screen television
  • Refrigerator
  • Microwave
  • Electric kettle
  • Hypo-allergenic bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:00 AM - noon
Guests will receive lockbox information.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:00 AM - noon
Guests will receive lockbox information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30.00 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riverside Central Hotel
  • Rockhampton Riverside Central
  • Rockhampton Riverside Central
  • Rockhampton Riverside Central Hotel Hotel
  • Rockhampton Riverside Central Hotel Rockhampton
  • Rockhampton Riverside Central Hotel Hotel Rockhampton

You should know

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.