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Plateau Lodge

3.0 star property
Boardwalk/promenade motel in National Park Village with free parking

Photo gallery for Plateau Lodge

Exterior
Point of interest
Point of interest
Point of interest
Comfort Studio, 1 Bedroom, Garden View | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
The current price is AU$135
includes taxes & fees
1 May - 2 May

Explore the area

Map
17 Carroll Street, National Park Village, 3948
  • Mount Ruapehu
  • Tongariro National Park
    ‪10 min drive‬
  • Whakapapa Ski Area
    ‪20 min drive‬

Room options

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Comfort Apartment, 2 Bedrooms, Kitchen, Ground Floor

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 75 sq m
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Standard Double or Twin Room, 1 Bedroom, Shared Bathroom, Garden View

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Heating
Full-sized fridge/freezer
Dishwasher
Renovated in 2024
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Economy Double Room

View from room

Economy Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Dishwasher
Smart TV
Renovated in 2024
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio, 1 Bedroom, Garden View

Comfort Studio, 1 Bedroom, Garden View

Comfort Studio, 1 Bedroom, Garden View

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Dishwasher
Smart TV
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double or Twin Room

Pillow-top beds, individually decorated, free WiFi, bed sheets

Standard Double or Twin Room

  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Ensuite Room

Pillow-top beds, individually decorated, free WiFi, bed sheets

Double Ensuite Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedroom Apartment

Pillow-top beds, individually decorated, free WiFi, bed sheets

Two Bedroom Apartment

  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Single Sofa Bed

View all photos for King Studio Pods

Pillow-top beds, individually decorated, free WiFi, bed sheets

King Studio Pods

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

About the area

National Park Village

A family-friendly stay in National Park Village awaits you at Plateau Lodge. Within just a 10-minute stroll, you'll find Fishers Track and Marton Sash and Door Cycling Park. Highlights at this eco-friendly motel include free in-room WiFi. .This motel offers free WiFi in public areas, a library and a terrace. Other amenities include spa services, laundry facilities and ski storage. Continental breakfast is available daily between 7:30 AM and 9:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Places within a 30-minute drive of this 3-property class National Park Village motel include Old Coach Road Bike Trail and Whakapapa Ski Area.
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What's nearby

  • Marton Sash and Door Cycling Park - 10 min walk - 0.9 km
  • Tongariro National Park - 10 min drive - 6.0 km
  • Tongariro National Park Whakapapa Visitor Centre - 11 min drive - 16.0 km
  • Whakapapa Ski Area - 20 min drive - 22.9 km
  • Tongariro Alpine Crossing - 25 min drive - 33.8 km

Getting around

  • Taupo (TUO) - 78 min drive

Restaurants

  • ‪Schnapps Bar - ‬7 min walk
  • ‪Macrocarpa Cafe - ‬10 min walk
  • ‪Eivins Bistro Bar - ‬2 min walk
  • ‪The Station Cafe and Restaurant - ‬12 min walk
  • ‪Basekamp - ‬4 min walk

About this property

Plateau Lodge

Boardwalk/promenade motel in National Park Village with free parking
As a guest of Plateau Lodge, you'll find spa services, a library, and a terrace. WiFi is free in public spaces. Gift shops/newsstands, ski storage, and tour/ticket assistance are also featured at the family-friendly Plateau Lodge. Self parking is free. A complete renovation of Plateau Lodge was completed in February 2024.

Smoking is allowed in designated areas at this 3-star National Park Village motel.

  • 1 building
  • 1 floor
  • 22 guestrooms or units
  • Built in 1993
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
Plateau Lodge offers 22 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually decorated. Beds feature pillowtop mattresses. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested. Renovation of all guestrooms was completed in February 2024.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: NZD 24 for adults and NZD 19 for children

Things to do

  • Arcade/game room
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Books
  • Library
  • Playground
  • Ski passes
  • Ski storage
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's books
  • Children's games
  • Children's toys
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Trampoline

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • On the boardwalk/promenade
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • No lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • LED lighting
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 55.00
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 8:00 AM - 7:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 24 for adults and from NZD 19 for children
  • Late check-out fee: NZD 55.00 (subject to availability)
  • Rollaway bed fee: NZD 35.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9429036926015

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the motel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Plateau Lodge
Plateau Lodge National Park Village
Plateau National Park Village
Plateau Lodge Motel
Plateau Lodge National Park Village
Plateau Lodge Motel National Park Village

Frequently asked questions

What is the cancellation policy at Plateau Lodge?

Plateau Lodge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Plateau Lodge?

As of 26 Apr 2025, prices found for a 1-night stay for 2 adults at Plateau Lodge on 1 May 2025 start from AU$135.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Plateau Lodge?

Yep, Plateau Lodge has a free self car park.

Is there a spa on site at Plateau Lodge?

There's no onsite spa, but this property does offer services like massages.

Is Plateau Lodge family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as highchairs and children's books in the guestrooms, it's no surprise that Plateau Lodge is a hit with families.

Does Plateau Lodge serve breakfast?

Yeah, continental breakfast is on offer daily between 7:30 AM and 9:00 AM.

Is there a free airport shuttle available at Plateau Lodge?

No, Plateau Lodge does not offer an airport shuttle service.

What time are check-in & check-out at Plateau Lodge?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Plateau Lodge?

No, pets are not allowed.

Plateau Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 168 out of 323 reviews
Rating 8 - Good. 111 out of 323 reviews
Rating 6 - Okay. 38 out of 323 reviews
Rating 4 - Poor. 2 out of 323 reviews
Rating 2 - Terrible. 4 out of 323 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sydni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a sweet, wonderful property. The staff were delightful, the room was clean, and this was a wonderful time
Stayed 1 night in Jan 2025

8/10 Good

Martine

Liked: Staff & service

Outdoor tub was divine, everything else less so

I booked the king suite because I wanted to use the outdoor soaking tub. It was divine after a long day of travel. The water was very hot. The tubs are not private - you can be seen from the parking lot and the sidewalk on the public street - so I had to use it with my swimsuit on. The water pressure in the shower was excellent. The furnishings inside the studio are a bit tired. For example, the couch seems like something you would find at IKEA and is not built for commercial use. There was a body outline on the couch from repeated use (and perhaps by less than clean individuals). Perhaps the tiredness of couch tainted my perception of the cleanliness of the other surfaces, but the dark colored bed spread, pillows and carpet did not seem fresh and clean. The water tastes very bad - it basically ruined my cup of tea. I would offer filtered water for guests. Also, the sink was so small that it was nearly impossible to fill the kettle. The refrigerator was rancid. Perhaps it’s been overlooked while cleaning but there was spoiled dairy products inside that made the whole room smell when I opened it. This also contributed to the general feeling of uncleanliness.
Stayed 1 night in Nov 2024

8/10 Good

Lynnette

Stayed 1 night in Nov 2024

8/10 Good

Judith

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Chee Kiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and nice - and we greatly appreciated the dry room that was available for use in October (we were also the only ones using it and there was sufficient room for my group of 6). There was also a common kitchen and dinning area, that had a kids area with toys for children to play. My children enjoyed their time with other kids there, and there seemed to be quite a few toys to go around. However, being a common kitchen, there was a strong smell of recent cooking and the condition will depend on the guests that use it. As for the individual room, it was on the smaller side for 6, and may be a bit uncomfortable with the glass doors opening into the living room that may be a set up as a bed. The heating was strong (if you like it warm, but it can also be switched off).
Stayed 1 night in Oct 2024

2/10 Terrible

Janrylle

Stayed 1 night in Sep 2024

10/10 Excellent

Eric

👍
Stayed 1 night in Sep 2024

10/10 Excellent

Shannan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with the kids. Clean warm quiet, lovely staff. Highly recommend
Stayed 1 night in Aug 2024

10/10 Excellent

Nivetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

8/10 Good

Anneke

Liked: Staff & service, property conditions & facilities
The lady on the front desk was lovely and helpful. The unit was a great set up for us with two small kids and even had a proper gas oven. We also really liked the communal area, with books and toys for the kids. The trampoline was great too! Thank you for having us, we would love to come back again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jordan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was lovley and helpful. Great place close to the snow. Restarsunts not far. Fair price
Stayed 1 night in Jun 2024

10/10 Excellent

Jowel

Very comfortable place
Stayed 1 night in Jul 2024

8/10 Good

sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Judd Andrzej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy , friendly staff
Stayed 1 night in Jun 2024

10/10 Excellent

Ziya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely happy I booked this property for our family get away. When I entered the room it was nice and cozy. The staff at reception was so helpful and understanding. Overall I loved my stay will be staying here in future. The property is well looked after in terms of cleaning and every other facility. I definitely recommend this property to other travellers. One more thing parents with kids will love the little play area this place has for kids. my 6 year old was in the play area that’s with the guest lounge and it had a nice fireplace just too amazing for this colder mornings.
Stayed 1 night in May 2024

10/10 Excellent

Logan & Tim

Stayed 1 night in May 2024

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was well located for the Tongariro Crossing shuttles, and good information was provided about local facilities. It was a shame that my own stay wasn’t a positive one - I spent one morning chasing a mouse around the room and was told there wasn’t anything they could do. Any aerosols used set off an alarm that woke everyone up at 6am. I feel like I massively overpaid for what felt more like a hostel experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night in National Park.
Stayed 1 night in Feb 2024

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness, staff & service
We booked a room in the lodge, and we rather disappointed in the room. The listing and the description did not match the room. The Expedia listing stated room was double with single (although the bed was listed as queen, it was not). The "single" was a bunk bed, and it made the room extremely cramped - and hard to move around. The listing should be more accurate, and clearly state that the rooms in the lodge share a bathroom at the end of the hall. The room was clean and well kept, but very cramped. Another room we saw in the lodge had only one bed and that configuration would be much better than the one we booked.
Stayed 1 night in Jan 2024

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a hikers/skiers place — very basic but great location and reasonable price. We had a 2-bedroom unit— queen in one, two singles in other. Small living space included a good little kitchen. Right in the heart of the village so good access to everything. Beds were pretty soft, but passable. We’d stay there again given the great access. Pretty clean and pretty quiet.
Stayed 1 night in Feb 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Can improve on hardware, but fantastic staff.

Great to have them drop us off at the train station at the end of our atay. They were also kind enough to let us check out later as our train left at 3pm. Vicky is passionate about her job and is very caring and friendly. Efficient and no fuss. The onky draw back is the the apartment we stayed has 2 levels, and going to the bathroom at night means negotiating steps which is not user friendly for the aged and the young. The heater in the sitting room is also very noisy and the sofa-bed is broken. Due to the above in-room issues, my husband didn't rest well. Otherwise it will be a five star.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, in great location Friendly helpful staff. Highly recommend. Will definitely return to this hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! I stayed in a king pod, it was fantastic. It was spacious, clean, had a fridge, microwave and kettle. The lady at check in was very friendly and helpful. Highly recommend!
Stayed 1 night in Jan 2024

10/10 Excellent

Mar

Stayed 1 night in Dec 2023