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San Jose de Puembo Quito Airport, an Ascend Collection Hotel

4.0 star property

Photo gallery for San Jose de Puembo Quito Airport, an Ascend Collection Hotel

Indoor pool, outdoor pool, open 9:00 AM to 7:00 PM, pool loungers
A pathway leading to a building with a glass door, surrounded by lush greenery and a red flowering tree.
A traditional inn with a central hallway, wooden floors, a chandelier, and a large tapestry on the wall.
A spacious interior with a high wooden ceiling, a large chandelier, and a central area with a table and chairs.
A pathway leading to a building with a covered entrance, surrounded by trees and well-maintained lawns.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
The current price is AU$176
25 Aug - 26 Aug

Explore the area

View map
Calle Manuel Burbano s/n, Puembo, Pichincha, 170179
  • Place, Chiche
    ‪10 min walk‬
  • Place, Scala Shopping Mall
    ‪24 min drive‬
  • Place, Monument to the Equator
    ‪52 min drive‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪22 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed, Non Smoking, Garden View

A bedroom with a bed, a desk, and a wardrobe.

Traditional Room, 1 Queen Bed, Non Smoking, Garden View

9.2 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 double beds, garden or patio view

A hotel room with two beds, a desk with a chair, a small table, and a large window offering a view of trees.

Superior Room, 2 double beds, garden or patio view

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds, Non Smoking, Garden View

Traditional Room, 2 Double Beds, Non Smoking, Garden View

Traditional Room, 2 Double Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room 1 queen bed 1 double bed, garden or patio view

A hotel room with two beds, a desk, and a chair.

Superior Room 1 queen bed 1 double bed, garden or patio view

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, accessible, 1 queen bed, garden or patio view

Superior Room, accessible, 1 queen bed, garden or patio view

Superior Room, accessible, 1 queen bed, garden or patio view

  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 bedrooms

A bedroom with a large bed, a painting of a mountain, a window with a view of a parking lot, and a ceiling fan.

Family Suite, 2 bedrooms

  • Garden view
  • 100 sq m
  • Sleeps 4
  • 1 King Bed, 1 Single Sofa Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 king bed

A bedroom with a bed, a TV, a desk, a chair, and a wardrobe.

Junior Suite, 1 king bed

  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

About the area

Puembo

At San Jose de Puembo Quito Airport, an Ascend Collection Hotel, you'll be connected to the convention centre and 14.5 km (9 mi) from Scala Shopping Mall. Highlights at this family-friendly hotel include 2 restaurants, 2 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and hydrotherapy along with access to the sauna and hot tub. The restaurant, Le Gourmet, serves international cuisine and is open for breakfast. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, outdoor swimming pool, nightclub and 24-hour gym. 10764 square feet (1000 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a free manager's reception and a Turkish bath/hammam. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this 4-property class Puembo hotel, you'll be 16.9 km (10.5 mi) from Paseo San Francisco.

What's nearby

  • Chiche - 10 min walk - 0.9 km
  • Scala Shopping Mall - 24 min drive - 13.8 km
  • Quicentro Shopping - 38 min drive - 31.7 km
  • Parque La Carolina - 38 min drive - 25.8 km
  • Monument to the Equator - 52 min drive - 54.4 km

Getting around

  • Universidad Central Station - 41 min drive
  • Quito (UIO-Mariscal Sucre Intl.) - 29 min drive

Restaurants

  • ‪Wyndham Quito Airport - ‬21 min drive
  • ‪Signature By La Birrería - ‬14 min drive
  • ‪Pizzeria el Hornero - ‬13 min drive
  • ‪Bistro Al Paso - ‬13 min drive
  • ‪Blend by La Birrería - ‬14 min drive

About this property

San Jose de Puembo Quito Airport, an Ascend Collection Hotel

San Jose de Puembo Quito Airport, an Ascend Collection Hotel offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A children's pool, a health club, and a nightclub are also featured at the family-friendly San Jose de Puembo Quito Airport, an Ascend Collection Hotel. A roundtrip airport shuttle (available 24 hours) and a bus station shuttle are free. Limited free parking is available on a first-come, first-served basis. A complete renovation of San Jose de Puembo Quito Airport, an Ascend Collection Hotel was completed in September 2025.

Smoking is allowed in designated areas at this Colonial Puembo hotel.

  • 78 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1800
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
San Jose de Puembo Quito Airport, an Ascend Collection Hotel offers 78 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 50-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puembo hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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4.7 out of 5, Exceptional, 1,006 reviews
The price is AU$174
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Holiday Inn Quito Airport by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • La Pérgola
  • Le Gourmet

Things to do

  • 2 hot tubs
  • 24-hour gym
  • Arcade/game room
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Karaoke
  • Library
  • Mountain biking
  • Nightclub
  • Outdoor pickleball court
  • Outdoor pool
  • Playground
  • Ropes course
  • Sauna
  • Steam room
  • Table tennis
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Fenced pool
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (10,764 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Cobblestone flooring in public areas
  • Handrails in stairways (109 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (140 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Built in 1800
  • Colonial architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - September 2025
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests should be aware that cats reside at this property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 1790834670001
This property accepts credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is 1790834670001. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

San Jose Puembo Quito Airport Ascend Hotel Member
San Jose Quito Airport Ascend Hotel Member
San Jose Puembo Quito Airport Ascend Member
San Jose Quito Airport Ascend Member

Frequently asked questions

What is the cancellation policy at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

San Jose de Puembo Quito Airport, an Ascend Collection Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

As of 5 Aug 2026, prices found for a 1-night stay for 2 adults at San Jose de Puembo Quito Airport, an Ascend Collection Hotel on 25 Aug 2026 start from AU$176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

Yep, San Jose de Puembo Quito Airport, an Ascend Collection Hotel has a free self car park, free extended parking and free RV/bus/truck parking. Onsite parking is limited (max 1 space per unit).

Is there a spa on site at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

Yep, there is an onsite spa at San Jose de Puembo Quito Airport, an Ascend Collection Hotel. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like facials and sports massages.

Does San Jose de Puembo Quito Airport, an Ascend Collection Hotel have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

San Jose de Puembo Quito Airport, an Ascend Collection Hotel features 2 hot tubs, a nightclub and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes San Jose de Puembo Quito Airport, an Ascend Collection Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at San Jose de Puembo Quito Airport, an Ascend Collection Hotel.

Is San Jose de Puembo Quito Airport, an Ascend Collection Hotel family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as childcare services in the guestrooms, it's no surprise that San Jose de Puembo Quito Airport, an Ascend Collection Hotel is a hit with families.

Does San Jose de Puembo Quito Airport, an Ascend Collection Hotel serve breakfast?

You bet, free buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at San Jose de Puembo Quito Airport, an Ascend Collection Hotel?

Dogs are welcome at San Jose de Puembo Quito Airport, an Ascend Collection Hotel, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets.

San Jose de Puembo Quito Airport, an Ascend Collection Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 346 out of 453 reviews
Rating 8 - Good. 80 out of 453 reviews
Rating 6 - Okay. 11 out of 453 reviews
Rating 4 - Poor. 10 out of 453 reviews
Rating 2 - Terrible. 6 out of 453 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast. Lovely grounds.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms. Large beautiful grounds.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

SANTIAGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to disconnect and reconnect with what really matters in life.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Beautiful facility. Nice beds and pillows.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place! The food was delicious! And excellent customer service!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

TL

The staffs are very nice, the food is very good, and the property is very pretty with lots of things to do in the hotel.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

shaji

Liked: Cleanliness, staff & service, property conditions & facilities
Area around the hotel is well maintained
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay before going on to the Galapagos. Hotel is well maintained and everyone was so friendly. I will definitely stay there again.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Nevaeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here, friendly helpful staff, pretty views, lots of activities for kids etc.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Mixed feelings.... Great facilities but you couldn't use them all the time (tried to use the main pool on one of the days it's was supposed to be open, and was told I couldn't use it), and the waiters couldn't be bothered to help (the owner had to intercede to get one of the waiters to help me)
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

vernice

Wonderful and beautiful stay.
Stayed 1 night in Nov 2024
Verified review

4/10 Poor

Maureen

Liked: Cleanliness, property conditions & facilities
Airport shuttle sucked
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problems booking a transfer to the airport which left on time.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful and everything was very fresh. The rooms were clean, but to keep the airplane noise down, it is necessary to keep the windows closed--which leads to a warm room as the night progresses. The pillows they provide are rock hard and, hopefully, they listened to our recommendation and have changed them to ones that are more comfortable. They offer water from a 5-gallon bottle from which you can fill up a large glass jug they provided in the rooms. The grounds are enormous and well-maintained. Llamas wonder around mowing the lawn.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location , peaceful amazing rooms
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. The only negative is its a $30 one way taxi to the city. Its about an hour drive. It's a great hotel to rest but there is little to do nearby.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The facilities are wonderful. The staff is even better. Will return on next trip
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Kathryn

Beautiful place
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful property, staff go above and beyond. They have llamas and peacocks on the property. Highly recommend!
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, excellent meals.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Diana

There was no shuttle
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful grounds, clean, and friendly staff!

Love this hotel. Clean, well priced, and beautiful grounds. Have been at least three times and will continue to book!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Almut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely accommodating and friendly. Provided a ride to the airport at 3 am with a box breakfast. Very clean, quiet, comfortable. Great food at restaurant. Will come again👍👍👍
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at amazing hacienda property

Pleasant hacienda property, beautiful decor, amazing breakfast
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, especially the property grounds. I loved waking up to llamas outside my window! Breakfast was good and they have a nice little gym
Stayed 1 night in Jul 2025