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Casa de Hacienda Su Merced

3.5 star property
Family-friendly hotel connected to a shopping centre in Puembo with 2 restaurants

Photo gallery for Casa de Hacienda Su Merced

Exterior
Lobby
Porch
Design Cabin
Design Double Room, 1 Bedroom, Ground Floor | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
The current price is AU$221
18 Dec - 19 Dec

Explore the area

View map
Calle Julio Tobar Donoso, Casa No. 12, 1 Km. Y de Puembo, Chiche Obraje, Puembo, Pichincha, P01000
  • Place, Chiche
    ‪1 min walk‬
  • Place, Quicentro Shopping
    ‪19 min drive‬
  • Place, Quicentro Sur Mall
    ‪29 min drive‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪16 min drive‬

Room options

View all photos for Junior Room, 1 Queen Bed

Junior Room, 1 Queen Bed

Junior Room, 1 Queen Bed

Highlights

Balcony or patio
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free minibar items
Clothes dryer
Pillow menu
  • 70 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Double Room

Exclusive Double Room | View from room

Exclusive Double Room

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private indoor hot tub
Heating
Connecting rooms available
Free cots/infant beds
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Twin Room

Comfort Twin Room | View from room

Comfort Twin Room

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free minibar items
Clothes dryer
  • 60 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Design Double Room, 1 Bedroom, Ground Floor

Design Double Room, 1 Bedroom, Ground Floor | Courtyard view

Design Double Room, 1 Bedroom, Ground Floor

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private indoor hot tub
Heating
Connecting rooms available
Free minibar items
  • 85 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Premium Triple Room, 1 Bedroom

Premium Triple Room, 1 Bedroom | View from room

Premium Triple Room, 1 Bedroom

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private indoor hot tub
Heating
Connecting rooms available
Free minibar items
  • 77 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Single Room

Deluxe Single Room | View from room

Deluxe Single Room

Highlights

Porch/lanai
Heating
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Clothes dryer
Pillow menu
10 bedrooms
  • 50 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Design Cabin

Design Cabin

Design Cabin

Highlights

Balcony or patio
Separate dining area
Heating
Connecting rooms available
Free minibar items
Clothes dryer
Pillow menu
Select Comfort bed
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Design Double or Twin Room, Garden View, Ground Floor

Design Double or Twin Room, Garden View, Ground Floor

Design Double or Twin Room, Garden View, Ground Floor

Highlights

Balcony or patio
Heating
Connecting rooms available
Free minibar items
Clothes dryer
Pillow menu
10 bedrooms
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 Queen Bed OR 1 Queen Bed and 2 Large Twin Beds

View all photos for Comfort Room

10 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Comfort Room

Highlights

Balcony or patio
Heating
Connecting rooms available
Free minibar items
Clothes dryer
Pillow menu
10 bedrooms
Egyptian cotton bed sheets
  • 60 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Design Room

Design Room

Design Room

Highlights

Balcony or patio
Heating
Connecting rooms available
Free minibar items
Clothes dryer
Pillow menu
10 bedrooms
Egyptian cotton bed sheets
  • 60 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Exclusive Double Room

10 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Exclusive Double Room

Highlights

Balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Free minibar items
Clothes dryer
Pillow menu
Select Comfort bed
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 Queen Bed

Junior Room, 1 Queen Bed

Junior Room, 1 Queen Bed

Highlights

Balcony or patio
Heating
Connecting rooms available
Free minibar items
Clothes dryer
Pillow menu
10 bedrooms
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puembo

At Casa de Hacienda Su Merced, you'll be connected to a shopping centre and 25.8 km (16 mi) from Quicentro Shopping. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and 2 coffee shops/cafes. .Toriles serves local cuisine and is open for breakfast, brunch, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning free full breakfast is offered between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Puembo hotel include Scala Shopping Mall and Cumbaya Park.

What's nearby

  • Chiche - 1 min walk - 0.0 km
  • Atahualpa Olympic Stadium - 19 min drive - 20.9 km
  • Quicentro Shopping - 19 min drive - 20.9 km
  • Quicentro Sur Mall - 29 min drive - 32.0 km
  • Monument to the Equator - 40 min drive - 43.6 km

Getting around

  • Chimbacalle Station - 34 min drive
  • Quito (UIO-Mariscal Sucre Intl.) - 39 min drive

Restaurants

  • ‪Signature by La Birrería - ‬16 min walk
  • ‪Coffee Relief - ‬7 min drive
  • ‪Bistro Al Paso - ‬7 min drive
  • ‪Madilú Restaurante - ‬9 min drive
  • ‪Los Hornitos - ‬5 min drive

About this property

Casa de Hacienda Su Merced

Family-friendly hotel connected to a shopping centre in Puembo with 2 restaurants
There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. A library, a terrace, and barbecue grills are also featured at the family-friendly Casa de Hacienda Su Merced. An area shuttle within 12 km and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Colonial Puembo hotel.

  • 1 floor
  • 10 guestrooms or units
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 1200
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Supervised kid's activities (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
Casa de Hacienda Su Merced offers 10 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 12 km
  • Shopping centre shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Toriles

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 floor
  • 2 buildings
  • Banquet hall
  • Built in 1200
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Connecting rooms available
  • Dryer
  • Electrical adapters
  • Free local calls
  • Heating
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa de Hacienda Su Merced

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are available for USD 15.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per person (return)
  • Crib (infant bed) fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hostería Su Merced
Hostería Su Merced Hotel
Hostería Su Merced Hotel Puembo
Hostería Su Merced Puembo
Casa Hacienda Su Merced
Casa Hacienda Su Merced Puembo
Casa Hacienda Su Merced Hotel
Casa Hacienda Su Merced Hotel Puembo
Casa De Hacienda Su Merced Ecuador/Puembo
Casa Hacienda Su Merced Puembo
Casa de Hacienda Su Merced Hotel
Casa de Hacienda Su Merced Puembo
Casa de Hacienda Su Merced Hotel Puembo

Frequently asked questions

What is the cancellation policy at Casa de Hacienda Su Merced?

Casa de Hacienda Su Merced offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa de Hacienda Su Merced?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at Casa de Hacienda Su Merced on 18 Dec 2025 start from AU$220.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Casa de Hacienda Su Merced?

Yep, Casa de Hacienda Su Merced has a free self car park.

What makes Casa de Hacienda Su Merced a romantic place to stay?

Al fresco dining and 24-hour room service, as well as comfy beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Casa de Hacienda Su Merced.

Is Casa de Hacienda Su Merced family-friendly?

You bet! With amenities such as free supervised childcare, children's meals and a playground, it's no surprise that Casa de Hacienda Su Merced is a hit with families.

Does Casa de Hacienda Su Merced serve breakfast?

Yeah, complimentary full brekkie is served daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Casa de Hacienda Su Merced?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Casa de Hacienda Su Merced?

Yep, you can grab a meal at Casa de Hacienda Su Merced's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Casa de Hacienda Su Merced?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Casa de Hacienda Su Merced?

No, pets and service animals are not allowed.

Reviews

Casa de Hacienda Su Merced Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 46 out of 79 reviews
Rating 8 - Good. 21 out of 79 reviews
Rating 6 - Okay. 6 out of 79 reviews
Rating 4 - Poor. 3 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

Reviews

10/10 Excellent

Shaena

Travelled with family
Liked: Amenities
This place is amazing! From airport pick up/drop off, to the amazing facilities and grounds, and the meals! If I ever make it back to Quito, I will definitely stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most amazing places that I have ever stayed! The 400 year old farmhouse was stunning and the staff was warm, friendly, and just amazing!
Stayed 1 night in Mar 2023

10/10 Excellent

Pedro, Reno Nevada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice compound in the neighborhoods between the airport and the central district. Hook up with their driver Washington who will take you to all the places you want to go in and around town. Hotel staff is very accommodating and friendly. Property is 400 year old building surrounded by gardens.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

A work in progress. Right now, 3.5 stars.

This 400 year old property is in the process of being updated and beautified. The owner is working hard, but our bathroom shower still leaked. The grounds are vast and she is happy to show you around the yet to be rehabbed space. Quite interesting and quite a challenge. It is a high gated compound that we didn’t leave and without much around it. If you want it, dinner is $24 + wine. The owner cooks it herself. Good, but pricey.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This historic hacienda and gardens were so peaceful. I enjoyed the intimacy of the dining room and the wonderfully prepared meals. The staff accommodated our schedule for meals and arranged taxi service to the airport. I thoroughly enjoyed my stay and recommend this unique hotel.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with customized care close to the airport.
Stayed 1 night in May 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite, comfortable, beautiful but away from city

We stayed here one night after flying into Quito at midnight. The Hacienda will pick you up from the airport at no charge. They contacted us as soon as we booked to ask about travel plans. The Hacienda is not in the city and the neighborhood is not great, but it is secure, beautiful, quiet and comfortable. The breakfast was included and very good. Wifi is available in the lounge area of the main building. It is 300 years old and the buildings and grounds are beautiful and relaxing. It's 45 minutes from Quito, 20ish from the airport.
Stayed 1 night in Jul 2017

10/10 Excellent

Sonia, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Charm

This was an absolute gem of a surprise. We had looked for a accommodation near Quito's international airport and arrived at a 400 hundred year old mansion with 4-foot thick walls! Hostess/proprietor Elizabet graciously settled us into a charming room with hand painted floral designs on the whitewashed walls and matching fittings. We asked for a tour: each room was unique with floral paintings, matching crochet covers, and one-of-a-kind antiques. The food was home made and nourishing and served in the authentic kitchen. Hot water bottles were placed in our beds (tho' the thick walls kept the rooms warm) and there were fresher fruit dipped in chocolate at our bedside! What more could one ask for?

8/10 Good

shrikant, fremont, ca

Liked: Cleanliness, staff & service, room comfort

nice hotel for overnight stay

Bathroom should be better . We had to take bath in an old bath tub and it was inconvenient with curtans clinging to your body and leaving no room to move about. Bath room shower area needs a redo. Breakfast is very good. Staff is very courteous. Even did my overnight laundry here.

8/10 Good

Ron, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location close to Quito airport

Stayed overnight on my way back to Canada. The hotel is a 400(?) year old casa de hacienda. Very nice place. Don't forget to duck in the doorways.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Gilbert, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Old Colonial Experience.

For our last night in Ecuador, we spent it here and are sorry we couldn't stay longer. The grounds are gorgeous and the buildings are restored old colonials. Dinner was great and the service excellent and helpful. A bit pricey, but worth it.

10/10 Excellent

Kathleen, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hacienda with WONDERFUL Staff!!!

We were so impressed with this Hacienda and Staff! What a perfect introduction to Ecuador! Erica greeted us as we drove up the leaf arched, cobble stone lane. She gave us a tour of the Hacienda, and saw to our every need! The grounds are immaculately groomed with flowers, vines, trees and roses. The Owner took some time to share some history of the Hacienda with us. Our room was clean, spacious and decorated to maintain the original flavor of this place. The food served in the main dining room was the best we have tasted! Margarita and Thalia, ( the Cooks and Servers) were a perfect blend of friendliness and professionalism! Washington, our taxi driver, gained our confidence immediatly! It was like visiting with a long-time friend! His relatives took us on a very enjoyable and personalized tour of Quito. Even though this Hacienda is close to the airport, it was sooo quiet. We will definitely stay here again!

8/10 Good

Anthony, Washington

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful location

Don't pay attention to the "Free shuttle roundtrip" What that actually means is they will pay for a taxi to pick you up from the airport. However you have to pay for the taxi to the airport, and the hotel arranges the price for you (three times the going rate) The upside is our taxi driver was really nice and spoke some english. The grounds were beautiful and our room was incredible. They have no heating so the rooms are cold, but that is a small price to pay for the amazing bed, gorgeous furniture, and safe grounds 20 minutes from the airport. Their dinner (if you don't mind paying $19 a person) Is fantastic local cuisine. I would stay here again if I had a morning or night flight.

10/10 Excellent

Gypsy Roz, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique and wonderful old hacienda

WE loved the Hacienda Su Merced. Only 15 minutes from the Quito airport. 350 years old, well maintained , great charming bedrooms, modern bathrooms, lovely gardens, perfect service, historical public rooms filled with antiques and a personal family history. You couldn't ask for more. Wish we had stayed 2 nights and chilled out.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel great atmosphere

I wanted to bring my wife to somewhere special that she would always remember. This hotel is just that. It's a very old hacienda that has a certain comfort for someone who enjoys classic architecture. There are many antiques adorning the grounds. Erika was a wonderful host, who took great pride, as she should, in this property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Terry, South Lake Tahoe

overpriced

While the property was a 400 year hacienda converted to a motel/rooms the property is extremely isolated - the cab driver was not even able to locate the property without several different turn arounds and arguing with his dispatcher. We arrived late in the evening and had an early flight out and while they offered a dinner - they overcharged greatly for the room and the meal. We had an early flight so a plastic bag with a banana, box of juice and some unknown meat type of packed sandwich was our "breakfast included".

8/10 Good

William, Santa Fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again in a heartbeat!

We stayed at the Hacienda before a trip to the Galapagos. There are so many wonderful antiques, it's like staying in a museum! I am told the Hacienda is 400 years old. the room was beautiful and came complete with a hot water bottle for anyone with cold feet (me)! the staff is lovely and Washington was a delight!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historical hotel. No tv, or AC/heater. Very rustic. A place to relax.

10/10 Excellent

Julio, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible facilities well preserved as a Hacienda

We stayed in this Hacienda Hotel because we needed to go very early to the airport. We looked in diferent sites and found this in Travelocity and booked two rooms with them. We arrived a little bit late at night 9 PM and they were expecting us. They showed the incredible facilities of a very well preserved Hacienda with lots of collectible artifacts and very nice stuff. We searched in the Internet for a Hotel near the Airport because we didn't want to go back to Quito and make the hour and a half trip, so we stayed in this hotel. The only thing I regret is not having enough time to enjoy the facilites because we leave the Hotel at about 4:00 AM for a very early flight back home. They even prepared breakfast for us at that time! Excellent attention and very nice and clean rooms.

10/10 Excellent

Randy, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

A bit difficult to find, but a really nice place and worked well with kids (they have a nice game room)

8/10 Good

Don, Northern Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Authentic hacienda only 20 minutes from airport

I found the Su Merced to be enchanting. When my taxi pulled into the drive I was met at the taxi by a hotel manager who addressed me by name and escorted my to my room. I was asked what I would like for diner and told that it would be ready in the dining room in 30 minutes. Internet is available in the main lobby area and I found that it worked well. The two foot thick walls of the hacienda limit the distance of the WiFi to the lobby area. The decor of the room made me feel like I was indeed in a charming, 400 year old hacienda. The view of Quito from the patio garden was stunning. I only wish I had booked for two day (or more) so I could better explore the area. After dinner I ordered a glass of wine and sat in the lobby updating emails and the such after two weeks in the Galapagos Islands. When I was done I was given a hot-water bottle - because the room I had was not temperature controlled. The hot-water bottle was warm all night. The manager ordered a 05:00 taxi for me and the owner was out to say goodby and thank me for staying at the hotel. In summary, keep in mind that this is a 400 year old hacienda; old wood doors and window shutters are not sound-proof. But it is only 20 minutes from the new International Airport (UIO) and I doubt that you can find a staff more attentive and willing to meet your needs. I haven't been anywhere where I felt more connected to Ecuador.