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Carlota Sustainable Design Hotel

Property class: 4

Photo gallery for Carlota Sustainable Design Hotel

Deluxe Room
A brick building with a balcony, a staircase, and outdoor seating.
A dining area with a tufted leather booth, wooden tables, and chairs.
A pink and white building with ornate architectural details, including a central entrance with a wooden door and multiple windows with decorative ironwork.
A grand staircase with a metal railing, leading to a balcony with a view of the building's interior.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Bar
The current price is AU$306
30 Aug - 31 Aug

Explore the area

View map
Benalcázar N6-26 y Mejía, Quito, Pichincha, 170130
  • Place, Independence Square
    ‪2 min walk‬
  • Place, Carondelet Palace
    ‪2 min walk‬
  • Place, Catedral Metropolitana de Quito
    ‪5 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a large mirror, a wardrobe, and a wall with a geometric pattern.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Loft

A dining area with a dark wooden table, white chairs, and a geometric-patterned wall.

Classic Loft

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Quito

Carlota Sustainable Design Hotel puts you in the heart of Quito, within steps of Carondelet Palace and Independence Square. Highlights at this boutique hotel include in-room free WiFi, LED TVs and heated floors. .The bistro, Bistro, serves Regional cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include a full-service spa, free Wi-Fi in public areas and a coffee shop/cafe. Each morning full breakfast is served between 7 AM and 10 AM. There's also the convenience of an area shuttle. .Sights within a 10-minute walk of this 4-property class Quito Historic Center hotel include Catedral Metropolitana de Quito and St. Francis Catholic Church.

What's nearby

  • Independence Square - 2 min walk - 0.2 km
  • Carondelet Palace - 2 min walk - 0.2 km
  • Catedral Metropolitana de Quito - 5 min walk - 0.5 km
  • St. Francis Catholic Church - 5 min walk - 0.5 km
  • Basilica of the National Vow - 8 min walk - 0.7 km

Getting around

  • San Francisco Station - 4 min walk
  • Chimbacalle Station - 8 min drive
  • Quito (UIO-Mariscal Sucre Intl.) - 66 min drive

Restaurants

  • ‪Hasta la vuelta Señor - ‬2 min walk
  • ‪Lavid - ‬3 min walk
  • ‪Cafeteria Modelo - ‬5 min walk
  • ‪Vista hermosa - ‬1 min walk
  • ‪Bistro Carlota - ‬2 min walk

About this property

Carlota Sustainable Design Hotel

Carlota Sustainable Design Hotel offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business centre. A rooftop terrace, spa services, and a library are also featured at the boutique Carlota Sustainable Design Hotel. An area shuttle within 1 kilometres is available for a fee.

This 4-star Quito hotel is smoke free.

  • 12 guestrooms or units
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Carlota Sustainable Design Hotel offers 12 accommodations with laptop-compatible safes and free newspapers. This individually decorated and furnished accommodation includes dining tables. Beds feature premium bedding. LED televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Golondrina has couples treatment room(s). Services include massages. The spa is open daily.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 24 per day); reservations required
  • Area shuttle (surcharge) up to 1 kilometres
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: USD 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bistro

Things to do

  • Full-service spa
  • Library
  • TV in common areas
  • Wine tasting room
  • Winery release events

Family friendly

  • Dining table
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with premium cable channels

Food and drink

  • Chef service
  • Dining table
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Carlota Sustainable Design Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 12.00 per person
  • Nearby parking fee: USD 24 per day(66 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

CARLOTA Hotel Quito
CARLOTA Quito
Hotel Carlota Quito
Carlota Sustainable Design Hotel Quito
Carlota Sustainable Design Quito
Carlota Sustainable Design
Carlota Sustainable Design
Carlota Sustainable Design Hotel Hotel
Carlota Sustainable Design Hotel Quito
Carlota Sustainable Design Hotel Hotel Quito

Frequently asked questions

What is the cancellation policy at Carlota Sustainable Design Hotel?

Carlota Sustainable Design Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Carlota Sustainable Design Hotel?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Carlota Sustainable Design Hotel on 30 Aug 2026 start from AU$306, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Carlota Sustainable Design Hotel?

Yep, Golondrina is available for guests. You'll enjoy services like massages.

What makes Carlota Sustainable Design Hotel a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Carlota Sustainable Design Hotel.

Does Carlota Sustainable Design Hotel serve breakfast?

Yep, full brekkie is available daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Carlota Sustainable Design Hotel?

No, Carlota Sustainable Design Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Carlota Sustainable Design Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Carlota Sustainable Design Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Carlota Sustainable Design Hotel?

No, pets and service animals are not allowed.

Carlota Sustainable Design Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 59 reviews
Rating 8 - Good. 12 out of 59 reviews
Rating 6 - Okay. 1 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Small thoughtful boutiques hotel with great ambiance and lovely staff.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities
Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mary

Lovely locations and place
Stayed 2 nights in May 2025
Verified review

8/10 Good

Doo

Lovely boutique hotel, best to book thru hotel to get breakfast included.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrrible
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building, updated nicely. Wonderful hotel and restaurant staff
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place to stay

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New hotel

New hotel in great location near main plazas. Very European in style with price to match.
Verified review

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You will be happy there, I was.

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Madison

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome. However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us. That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Emile

Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it. From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you. The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates. Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Rose

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Would not recommend - all style no substance

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and restaurant. Area around the hotel though is not the greatest.
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for people interested in Old Town

Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The location of this hotel is great. Walkable distance to the historic center and it’s attractions. The only downside was that it seemed as if we were the only guests at the time so the hotel staff was slightly slow. Also, most of the staff only speaks Spanish.
Stayed 2 nights in Mar 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stylish design, warm staffs, there are minor improvements can be make: better towels, sometimes it felt the front desk was understaffed, it was labeled VIP access but I didn’t remember got any VIP benefis.
Stayed 2 nights in Jan 2020