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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Junior Suite Hacienda Swim Out
Jr Suite Hacienda King
Business centre
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service
The current price is AU$484
includes taxes & fees
1 June - 2 June

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪10 min walk‬
  • La Isla
    ‪11 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Private bathroom
Minibar
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at The Hacienda at Krystal Grand Puerto Vallarta. Within steps you'll find Bay of Banderas and Cruise Ship Terminal within a 15-minute stroll. Highlights at this beachfront hotel include 7 restaurants, 2 outdoor swimming pools and 4 bars/lounges. .A day of pampering can include massages, body scrubs and hydrotherapy. The restaurant, Talvera, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach and enjoy the on-site 24-hour gym. Meeting rooms and a business centre are among the business amenities offered. Other amenities include 2 coffee shops/cafes and Wi-Fi in public areas. There's also the convenience of valet parking. .Within a 15-minute drive of this 4-property class Hotel Zone hotel, attractions include Malecon and Nayar Vidanta Golf.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • Malecon - 5 min drive - 4.8 km
  • Playa de los Muertos - 16 min drive - 6.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business centre and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 1 June 2025 start from AU$483.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Hacienda at Krystal Grand Puerto Vallarta?

Yep, The Hacienda at Krystal Grand Puerto Vallarta has valet parking for MXN 55 per night.

Are there any beaches close to The Hacienda at Krystal Grand Puerto Vallarta?

Yep, The Hacienda at Krystal Grand Puerto Vallarta is a short 2-minute walk from Hotel Zone Beach.

Is there a spa on site at The Hacienda at Krystal Grand Puerto Vallarta?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yep, and guests love it! The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta features 2 outdoor pools, 7 restaurants and 4 bars. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes The Hacienda at Krystal Grand Puerto Vallarta a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Hacienda at Krystal Grand Puerto Vallarta.

Is The Hacienda at Krystal Grand Puerto Vallarta family-friendly?

No, The Hacienda at Krystal Grand Puerto Vallarta is an adults-only property.

Is there a free airport shuttle available at The Hacienda at Krystal Grand Puerto Vallarta?

No, The Hacienda at Krystal Grand Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at The Hacienda at Krystal Grand Puerto Vallarta?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

No, pets are not allowed.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 893 reviews
Rating 8 - Good. 246 out of 893 reviews
Rating 6 - Okay. 151 out of 893 reviews
Rating 4 - Poor. 84 out of 893 reviews
Rating 2 - Terrible. 65 out of 893 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cody Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

lloyd

Stayed 9 nights in Jan 2025

2/10 Terrible

Gabriel L

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
I didn’t like the wait time to get our room. We landed early 12:30pm and got to the hotel at 1pm check in time was at 3:30pm but they didn’t have a room available for us until 7:30pm. And there was no manager there to speak with, they couldn’t accommodate us and the staff at the front desk were worthless.
Stayed 6 nights in Jan 2025

4/10 Poor

Donald Edward

Disliked: Property conditions & facilities
The staff was good, but the food was bad. It was like a 'Cuba Diet'. It wasn't quite that bad, if you have been there you know what I mean. Making reservations was a pain.
Stayed 15 nights in Jan 2025

6/10 Okay

Jeshurun David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honestly, I enjoyed the food and drinks at this hotel. Also, the staff were very kind and accommodating. I loved playing beach volleyball here. However, I had issues with a couple of things: 1. The hotel rooms need updating. My hotel room’s shower head was leaking so the water pressure was very low. The walls in my room had different patches of paint. My friend’s hotel room door would not always close fully. 2. The cleanings happen quite slowly. Someone else on my floor had left out their dirty and used room service dishes (which still had food on them). The plates and dishes were there from at least 10am to 6pm! The heat and humidity caused the smell to be unpleasant, and the food was eventually eaten by raccoons since it had been left out for so long.
Stayed 3 nights in Jan 2025

8/10 Good

Eirlys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week at The Hacienda at Krystal Grand Puerto Vallarta. We stayed on the adult side so it was very peaceful but did spend some time at the Krystal Grand and appreciated that we had a choice. The property is very pretty and the beach is lovely. The food wasnt spectacular, but I was not expecting it to be. Servers were awesome! Great atmosphere.
Stayed 5 nights in Jan 2025

6/10 Okay

Mark

Travelled with group
Liked: Staff & service, property conditions & facilities
Too noisy at night. Had to upgrade my room to get away from it. Advance notice to all residents should be given for parties by the pool!! Waiters service during all meals and by the pool was excellent.
Stayed 8 nights in Jan 2025

4/10 Poor

Carol

Stayed 7 nights in Jan 2025

8/10 Good

Jeremiah Donald

Stayed 7 nights in Dec 2024

4/10 Poor

Jaanai

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jacinth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Caryl Ann

Travelled with partner
Liked: Staff & service
Food is not their forte.
Stayed 16 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

4/10 Poor

patti

Stayed 7 nights in Dec 2024

8/10 Good

Edith

Stayed 4 nights in Dec 2024

8/10 Good

Autumn Harji Bonto

Liked: Cleanliness
Stayed 7 nights in Dec 2024

6/10 Okay

Allyson

Disliked: Cleanliness
For the higher-than-average price point, it was just okay. Food was less than okay. Probably wouldn’t return.
Stayed 7 nights in Dec 2024

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around didn’t like same buffet food everyday and the staff removing towels and belongings on pool chairs
Stayed 7 nights in Dec 2024

8/10 Good

Megan

Travelled with partner
Liked: Staff & service
We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us!
Stayed 7 nights in Dec 2024

6/10 Okay

Lindsay

Disliked: Property conditions & facilities
There are a lot of positives about the property such as the hard working people who try so hard to make you happy with scare resources. The location and beach are good but the shelves in our room were dusty, broken levers in shower, no hot water working for tub and no room safe, stained towels etc. Also not enough lounge chairs around the adult pool so people are racing out at 5 in the morning to secure chairs. Food is not great. The app that you need to use for the reservation system for the restaurants never worked and booking through the concierge never showed up at the restaurant so you’d show up for dinner to be kicked out. I hope new management of the property will improve the whole place. Again the people are great and work so hard. The New Year’s party dinner they put on was absolutely excellent
Stayed 8 nights in Dec 2024

4/10 Poor

Austen

Travelled with family
The room’s AC did not work, no safe either. Paper thin walls can hear neighbours clearly all night. Not enough pool chairs, lots are broken and it’s impossible to get one unless you wake up at 5-6 am to sit on them( if you leave the staff takes your stuff away). Food is very poor, never once had bacon in the morning as it was always empty and never filled. Always lines for the buffetts at dinner as at full capacity it can not handle it. The only good thing about the resort was the people, very hard working and happy. Definitely a sub 3.5 star resort. Would not return
Stayed 8 nights in Dec 2024

4/10 Poor

Davinderjit

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Property location is good But property itself is not good
Stayed 3 nights in Dec 2024

4/10 Poor

patricia

Stayed 8 nights in Oct 2024

4/10 Poor

Brenda Peredia

Stayed 5 nights in Dec 2024