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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with 2 outdoor pools

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Junior Suite Hacienda Terrace | Bathroom
Interior
4 bars/lounges, poolside bar
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$535
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, Puerto Mágico
    ‪3 min walk‬
  • Place, Cruise Ship Terminal
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

7.0 out of 10
Good
(11 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(8 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

8.0 out of 10
Very good
(18 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at The Hacienda at Krystal Grand Puerto Vallarta. Within steps you'll find Bay of Banderas and Cruise Ship Terminal within a 10-minute stroll. Highlights at this beachfront hotel include 7 restaurants, 2 outdoor swimming pools and 4 bars/lounges. .A day of pampering can include massages, body scrubs and hydrotherapy. The restaurant, Talvera, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Spend the day at the beach and enjoy the on-site 24-hour gym. Meeting rooms and a business centre are among the business amenities offered. Other amenities include 2 coffee shops/cafes and Wi-Fi in public areas. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Hotel Zone hotel include Malecon and Los Muertos Pier.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • Puerto Mágico - 3 min walk - 0.3 km
  • Cruise Ship Terminal - 7 min walk - 0.6 km
  • Cruise Ship Pier - 7 min walk - 0.6 km
  • La Isla - 9 min walk - 0.8 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 13 min drive

Restaurants

  • ‪Talavera - ‬1 min walk
  • ‪Le Delice - ‬8 min walk
  • ‪McCarthy’s - ‬7 min walk
  • ‪Seafire Restaurant - ‬8 min walk
  • ‪La Catrina Alta Cocina Mexicana - ‬6 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business centre and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

Free minibar, in-room safe, laptop workspace, blackout curtains
Krystal Grand Puerto Vallarta All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
3.8 out of 5, Good, 491 reviews
The price is AU$423
includes taxes & fees
1 Mar - 2 Mar
Krystal Grand Puerto Vallarta All Inclusive

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)
  • Limited on-site valet parking

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

What is the cancellation policy at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta?

As of 17 Feb 2026, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 1 Mar 2026 start from AU$535.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Hacienda at Krystal Grand Puerto Vallarta?

Yep, The Hacienda at Krystal Grand Puerto Vallarta has valet parking for MXN 55 per night.

Are there any beaches close to The Hacienda at Krystal Grand Puerto Vallarta?

Yep, The Hacienda at Krystal Grand Puerto Vallarta is a short 1-minute walk from Hotel Zone Beach.

Is there a spa on site at The Hacienda at Krystal Grand Puerto Vallarta?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does The Hacienda at Krystal Grand Puerto Vallarta have a pool?

Yep, and guests love it! The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at The Hacienda at Krystal Grand Puerto Vallarta?

The Hacienda at Krystal Grand Puerto Vallarta features 2 outdoor pools, 7 restaurants and 4 bars. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes The Hacienda at Krystal Grand Puerto Vallarta a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at The Hacienda at Krystal Grand Puerto Vallarta.

Is The Hacienda at Krystal Grand Puerto Vallarta family-friendly?

No, The Hacienda at Krystal Grand Puerto Vallarta is an adults-only property.

Is there a free airport shuttle available at The Hacienda at Krystal Grand Puerto Vallarta?

No, The Hacienda at Krystal Grand Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at The Hacienda at Krystal Grand Puerto Vallarta?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Hacienda at Krystal Grand Puerto Vallarta?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

No, pets are not allowed.

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 412 out of 1003 reviews
Rating 8 - Good. 274 out of 1003 reviews
Rating 6 - Okay. 159 out of 1003 reviews
Rating 4 - Poor. 90 out of 1003 reviews
Rating 2 - Terrible. 68 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Brittany Tyler

Travelled with family, Travelled with partner
Disliked: Cleanliness
This hotel has a beautiful property & a relaxing vibe but it’s clear that it isn’t being properly maintained. We experienced issues with our room almost every day of our stay. The AC didn’t work, there looked to be mold on the ceiling & on some of the pictures, switches were dirty & the mini fridge wasn’t working. Housekeeping failed to leave towels on one of the days. One day the key card reader to our room stopped working. We were locked out for most of the day, it felt like we were being given the runaround. When they finally came to fix the door, they drilled a hole near the handle to get it open—leaving a dime-sized opening that felt like a peep hole. That alone was unsettling. One day the property ran out of water & when it came back on, the toilet, sink, and shower were running brown water. We were told to let it run for 10 minutes, but even after 30 minutes it was still brown. While we were running the shower, worms appeared on the floor, which was unsettling. Our last day the key card failed again. After the first time, we were afraid to leave the room & risk being locked out right before our flight. We ended up sitting in the room instead of enjoying our last day. The food wasn’t great, so head next door instead. The staff were friendly & welcoming & the location made commuting easy (tell your driver “face potatoes”—they’ll know). Despite all the issues, no one attempted to make things right or apologize, which was disappointing. Beautiful place, rooms need TLC!
Stayed 7 nights in Nov 2025

6/10 Okay

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was nice. The pool staff, housekeepers and most building staff were great. We ran into problems when we tried tongetbthe swimout that we paid exta for fixed. The jets were not running and it was dirty nothing was moving or being filtered. They sent someone over and he skimmed the top and left. We went down multiple times to get it fixed and only once did someone come to look. We paid extra to have it and couldnt use it and we were not refunded any money. Anytime we would ask the front desk for assistance the were dismissive and at times rude.
Stayed 5 nights in Nov 2025

10/10 Excellent

Laritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back!
Stayed 2 nights in Nov 2025

8/10 Good

Fred

Liked: Cleanliness, amenities, property conditions & facilities
The Room was clean and well attended. The Staff throughout the Hacienda were excellent - most helpful and courteous. This was my second vacation at the hacienda. My only complaint this time was that I found all of the food in the buffets to be overly salty, which was a disappointment for me.That caused my lowering of my experience rating.
Stayed 11 nights in Oct 2025

10/10 Excellent

Timothy John

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good food staff service was amazing.
Stayed 7 nights in Nov 2025

10/10 Excellent

Fernando

A
Stayed 1 night in Nov 2025

2/10 Terrible

Jaden W

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never written a hotel review, but my experience at The Hacienda at Krystal Grand Puerto Vallarta was so awful I need to warn others. We were put in four different rooms over four nights and never unpacked once. We originally booked a Junior King Suite with the blue wall and decor, but what we got instead was chaos. Room 1: Couldn’t even get in because the key system was down. Room 2: An outdated, dirty room with two double beds, mold, stains, hair on the floor, a broken ironing board, no deadbolt, no phone, and a TV remote that didn’t work. When I brought this up, the front desk laughed and said the room type we booked “doesn’t exist,” even though you can see them from the hallway. We were told we’d have to wait until Monday (we checked in Saturday) to get the room we paid for. Room 3 finally matched our booking, but the door didn’t lock at all. The staff suggested we “lock our suitcases,” which was insulting. A supervisor confirmed the issue and moved us again. Room 4 was an “upgrade” with a swim-out pool, which we never used because raccoons were swimming in it. Room service was a disaster—our food took 3 hours and arrived at 2 AM. The only good part was the bar and restaurant staff, who were excellent. But after everything we went through, we received zero compensation. This was my first trip to Mexico, and this resort ruined it. Do not stay here.
Stayed 4 nights in Nov 2025

6/10 Okay

Sean T

Travelled with family
Not enough chairs at pool, room not cleaned until after 5pm as getting ready for dinner, ceilings in rooms need repair as we moved both rooms water damaged ceilings
Stayed 7 nights in Nov 2025

4/10 Poor

Rex

Stayed 4 nights in Nov 2025

10/10 Excellent

Tammy

Stayed 3 nights in Nov 2025

2/10 Terrible

Regina

Stayed 1 night in Nov 2025

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities and staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Ali

Liked: Cleanliness
Nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great! Nice room (could use a little love) Need more hooks for towels and better balcony seating
Stayed 7 nights in Oct 2025

6/10 Okay

Erica

Stayed 4 nights in Oct 2025

4/10 Poor

Charlene

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Didn’t like that the main buffet was at the kids side. Very limited options for food. We ate out quite a bit. No Entertainment unless you went to the kids side. No music at the pool.
Stayed 7 nights in Oct 2025

6/10 Okay

Kierra

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Courtney

Travelled with family
Liked: Cleanliness, staff & service
Generally, I had a great time and the staff really were incredible. However, I do think they need to put some more work into the variety of the food they serve. It is basically the same exact dishes everyday, all day. Variety would be nice.
Stayed 6 nights in Sep 2025

10/10 Excellent

Clarissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff encounter was amazing. They go above and beyond. I had a great time!
Stayed 1 night in Sep 2025

4/10 Poor

Shannon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Loved the spa! Loved the poolside cocktail service! Loved the housekeeping and beverage service! Hated the pool towel card service The buffet food was not very good
Stayed 5 nights in Sep 2025

8/10 Good

Tabitha Anne

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time there 10-10
Stayed 2 nights in Sep 2025

10/10 Excellent

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
liked the result, enjoyed our stay. I will come again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 5 nights in Jul 2025

8/10 Good

Annabel Ramos

Liked: Staff & service
Stayed 3 nights in Aug 2025