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Hotel Puerto Palace

4.0 star property

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
TV
TV
Interior
Dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$180
includes taxes & fees
1 July - 2 July

Explore the area

View map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Place, Taoro Park
    ‪8 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Place, Loro Park
    ‪19 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪70 min drive‬

Room options

View all photos for Standard Double Room

Down duvets, minibar, desk, blackout curtains

Standard Double Room

8.4 out of 10
Very good
(14 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Down duvets, minibar, desk, blackout curtains

Standard Single Room

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Down duvets, minibar, desk, blackout curtains

Standard Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

Down duvets, minibar, desk, blackout curtains

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Sea View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Sea View

Down duvets, minibar, desk, blackout curtains

Triple Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Pool View

Down duvets, minibar, desk, blackout curtains

Triple Room, Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room, Pool View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View (2 adults and 1 child)

7.4 out of 10
Good
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Sea View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View (2 adults and 1 child)

  • Sea view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Room (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Standard Room (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room

Down duvets, minibar, desk, blackout curtains

Economy Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Economy Triple Room

Down duvets, minibar, desk, blackout curtains

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room (4 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (4 adults)

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room (3 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults)

  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room (2 adults, 2 children)

Down duvets, minibar, desk, blackout curtains

Family Room (2 adults, 2 children)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, Pool View

Standard Single Room, Pool View

Standard Single Room, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Single Room, Sea View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (3 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults and 1 child)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Double Room (2 adults + 1 child)

Down duvets, minibar, desk, blackout curtains

Economy Double Room (2 adults + 1 child)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Puerto de la Cruz

A family-friendly stay in Puerto de la Cruz awaits you at Hotel Puerto Palace. Within just a 10-minute stroll, you'll find Taoro Park and Parque canino Taoro Can. Highlights at this hotel include 2 outdoor swimming pools, 2 hot tubs and a restaurant. .A day of pampering can include massages and mani/pedis. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, outdoor tennis court, sauna and kids' swimming pool. 6458 square feet (600 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also the convenience of free self parking. .Near this 4-property class Puerto de la Cruz hotel, you'll find Lago Martianez Swimming Pools.

What's nearby

  • Parque canino Taoro Can - 7 min walk - 0.6 km
  • Taoro Park - 8 min walk - 0.8 km
  • Garden Beach - 14 min walk - 1.2 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Loro Park - 19 min walk - 1.6 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive

Restaurants

  • ‪Bar Corona - ‬11 min walk
  • ‪Cafetería Bahía Chiripa - ‬13 min walk
  • ‪Restaurante Peruano - ‬13 min walk
  • ‪The Bee Hive Pub - ‬13 min walk
  • ‪Cafetería Mazaroco - ‬13 min walk

About this property

Hotel Puerto Palace

As a guest of Hotel Puerto Palace, you'll find 2 outdoor swimming pools and 2 hot tubs along with an outdoor tennis court, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A children's pool, spa services, and a library are also featured at the family-friendly Hotel Puerto Palace. Limited free parking is available on a first-come, first-served basis.

This 4-star Puerto de la Cruz hotel is smoke free.

  • 1 building
  • 314 guestrooms or units
  • 4 levels
  • Conference rooms
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and a hairdryer. Rooms open to balconies or patios. Beds feature down duvets. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

Similar properties

2 outdoor pools, pool umbrellas, pool loungers
Hotel Las Aguilas Tenerife, Affiliated by Melia
Puerto de la Cruz
  • Pool
  • Breakfast included
  • All inclusive plans available
  • Kids’ pool
4.4 out of 5, Excellent, 206 reviews
The price is AU$140
includes taxes & fees
6 July - 7 July
Hotel Las Aguilas Tenerife, Affiliated by Melia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,458 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Is parking available at Hotel Puerto Palace?

Yep, Hotel Puerto Palace has a free self car park. Onsite parking is limited.

How much does it cost to stay at Hotel Puerto Palace?

As of 30 June 2026, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on 1 July 2026 start from AU$180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Puerto Palace?

Yep, Hotel Puerto Palace is a short 14-minute walk from Garden Beach. Fun beach activities include fishing.

Is there a spa on site at Hotel Puerto Palace?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Puerto Palace have a pool?

Hotel Puerto Palace has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hotel Puerto Palace a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Puerto Palace.

Is Hotel Puerto Palace family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Hotel Puerto Palace is a hit with families.

Is there a free airport shuttle available at Hotel Puerto Palace?

No, Hotel Puerto Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Puerto Palace?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Puerto Palace?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Puerto Palace?

No, pets are not allowed.

Hotel Puerto Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 511 reviews
Rating 8 - Good. 207 out of 511 reviews
Rating 6 - Okay. 55 out of 511 reviews
Rating 4 - Poor. 21 out of 511 reviews
Rating 2 - Terrible. 7 out of 511 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

andrej

Liked: Cleanliness, staff & service
Staff very friendly and helpful, hotel and rooms dated but very clean
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities
Very nicely cleaned room. Professional reception, Nice room and bathroom. I had a large terrace with green plants around me, where I enjoyed reading.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

MHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ulises

Liked: Cleanliness, amenities, property conditions & facilities
Staff , always nice and helpful. The amenities excellent, breakfast and dinner very good and variety!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kassime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool area and bar, happy hour on drinks! Food was good, enjoyed our stay! Reception very welcoming.
Cloudy day but still hot
Nice little seating area near reception.
Outside at night
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay with great value for money and stunning views of Mt. Teide. The staff were welcoming and professional, and the food was outstanding—especially the poke bowl! The evening entertainment was a highlight of our visit. Parking was a bit limited, but it was an easy walk to Puerto de la Cruz, so it wasn’t a problem. Highly recommend!
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Room was clean. Needed a tea and coffee maker.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We overall enjoyed our stay along with their resort style pool. The breakfast was good, although the “hot food” could have been much hotter!
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 14 nights in Jul 2023
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort

Nice stay

Nice garden and swimming pool complex. Room are hold but big and great views
Stayed 1 night in Apr 2025
Verified

8/10 Good

Darran

Liked: Cleanliness, staff & service, amenities
Hotel and staff very good, but wifi reception in the room was nonexistent.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Xiaoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023
Verified

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities
The hotel is located a bit to far from the city center
Stayed 8 nights in Jul 2025
Verified

8/10 Good

Matthew James Edward

Liked: Cleanliness, staff & service, amenities
Nice hotel, but absolutely nothing to do locally
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great staff, nice big property

beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Alberte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chill pool area

Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, looking forward to coming back.

The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Allison jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
All is beautiful!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo traveller

Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022