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My City Hotel

Property class: 3

Photo gallery for My City Hotel

A rooftop pool area with lounge chairs and umbrellas, overlooking a cityscape with buildings and hills.
A hotel room with a large bed, two blue pillows, a wooden headboard, a bedside table, and a wooden bench.
A modern kitchen with stainless steel appliances, wooden cabinets, and a long counter with food dispensers.
A hotel room with two beds, a desk, a chair, a television, and a view of the outside.
A modern reception area with a blue door, a white reception desk, and colorful chairs.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Place, Plaza del Charco
    ‪2 min walk‬
  • Place, Taoro Park
    ‪10 min walk‬
  • Place, Garden Beach
    ‪10 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪75 min drive‬

Room options

View all photos for Room

A hotel room with a large bed, two blue pillows, a wooden headboard, a bedside table, and a wooden bench.

Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, two blue pillows, a wooden headboard, a bedside table, and a wooden bench.

Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, a television, and a view of the outside.

Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a wooden headboard, a desk, and a mirror.

Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Room

A modern hotel room with a blue sofa, wooden floor, a small round table, a wooden desk with a chair, and a large mirror.

Junior Room

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

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About the area

Puerto de la Cruz

At My City Hotel you'll be within steps of San Juan Church and Plaza del Charco. Highlights at this hotel include a restaurant, an outdoor swimming pool and a rooftop terrace. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include coffee/tea in a common area, tour/ticket assistance and multilingual staff. Each morning buffet breakfast is served between 8:00 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 3-property class Puerto de la Cruz hotel include San Felipe Castle and Taoro Park.

What's nearby

  • Plaza del Charco - 2 min walk - 0.2 km
  • Puerto de la Cruz Town Hall - 5 min walk - 0.5 km
  • Taoro Park - 10 min walk - 0.9 km
  • Garden Beach - 10 min walk - 0.9 km
  • Loro Park - 19 min walk - 1.6 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 34 min drive

Restaurants

  • ‪Restaurante El Pescador - ‬3 min walk
  • ‪Indian Express tandoor and curry - ‬4 min walk
  • ‪Cafeteria Zumeria Mango - ‬4 min walk
  • ‪Olea (Pinxos Bar) - ‬3 min walk
  • ‪Cafetería Mazaroco - ‬4 min walk

About this property

My City Hotel

There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly My City Hotel.

This 3-star Puerto de la Cruz hotel is smoke free.

  • 50 guestrooms or units
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
My City Hotel offers 50 accommodations with a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 7.50 for adults and EUR 3.75 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7.50 for adults and from EUR 3.75 for children
  • Airport shuttle fee: EUR 25 per person (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 18 years old)
  • Late check-out fee: EUR 18 (subject to availability)
  • In-room safe fee: EUR 2.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

My City Hotel Puerto de la Cruz
My City Puerto de la Cruz
My City Hotel Hotel
My City Hotel Puerto de la Cruz
My City Hotel Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at My City Hotel?

My City Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to My City Hotel?

Yep, My City Hotel is a short 3-minute walk from Tenerife Beaches.

Does My City Hotel have a pool?

My City Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is My City Hotel family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that My City Hotel is a hit with families.

Does My City Hotel serve breakfast?

You bet, buffet breakfast is on offer daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at My City Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at My City Hotel?

Yep, you can grab a meal at My City Hotel's onsite restaurant.

What time are check-in & check-out at My City Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at My City Hotel?

No, pets are not allowed.

My City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 87 reviews
Rating 8 - Good. 38 out of 87 reviews
Rating 6 - Okay. 1 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 0 out of 87 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

modern and clean

near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness
Pieni kotoisa hotelli, hyvä hinta-laatusuhde. Hyvä sijainti rannan tuntumassa. Kävellen lyhyt matka eri puolille vanhaa kaupunkia. Kadun puolen parvekehuoneesta näki vuorelle ja hiukan merelle. Voisin tulla uudestaankin, ilman koronaa.
Stayed 7 nights in Mar 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De ligging was dik in orde, het personeel allen top vriendelijk, propere kamer maar het enige -punt was dat wij in de badkamer een waterlek van onze bovenburen hadden.
Stayed 5 nights in Mar 2020
Verified review

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Ping Aagaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kan godt anbefale

Helt som det skulle være. Vi var meget tilfreds.
Stayed 6 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó todo, buffet del desayuno, habitación, cercanía del puerto, es todo peatonal a 50m, maravilla y el personal sin palabras, fabulosos y muy amables.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Laatu ja sijainti kohdallaan

Oikein miellyttävä majoituskokemus lähellä Puerto de la Cruzin keskusaukiota, henkilökunta auttoi meitä monessa asiassa ja kaikki olivat ystävällisiä. Huoneessa ei ollut ilmastointia, se oli ainoa merkittävä puute ja olisi välillä tullut tarpeeseen. Kaikin puolin suositeltava hotelli joka tapauksessa!
Stayed 5 nights in Jan 2020
Verified review

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propre Personnel parfait Situation centrale Simplicité
Stayed 7 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zentral gelegen, angenehmes Personal, gutes Preis-Leistungsverhältnis.
Stayed 10 nights in Jan 2020
Verified review

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trivsamt och välskött

Trivsamt och välskött hotell som ligger väldigt centralt. Supertrevlig och hjälpsam personal . Frukosten är helt ok. Alla rum med balkong vetter mot gatan och där ligger en nattklubb så är man känslig för stojande människor på väg hem kl 4 på morgonen och en del trafik så ska man nog välja bort balkong .
Stayed 9 nights in Dec 2019
Verified review

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trevligt hotell för kortare semester.

Ett trevligt litet familjärt hotell. Väldigt trevlig personal som gjorde allt för att hjälpa till. Lite lyhört. Lite tråkig och enformig frukost men ändå helt ok. Uppvärmd pool på taket med både olika "vattenfall" och bubbelpool. Centralt läge med närhet till restauranger och affärer.
Stayed 8 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä hotelli

Hyvä hotelli lähellä keskustaa
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A jewel in the heart of Puerto de la Cruz.

Hotel in the middle of the town. Very fine roof sun terrace with pool/jacuzzi. Good breakfast. Rooms on front had a balcony but nose from the street (talkingf) in night. Could be quieter at the back. (Room 501 had a patio at the back). The street has parking but very lucky to find place. The main free parking area by the sea is large but you might have to walk 8 - 10 minutes (we were lucky and walked shorter). A taxi will drop you off at the hotel, one way or another, if you are driving it is not simple to find the way at first. We were there in the coldest part of the year. Don't know how it would be in the hottest.
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nettes, modernes Stadthotel, gut gelegen. Sehr gutes Frühstück. Bei lauten Zimmernachbarn etwas ringhörig. Trotzdem empfehlenswert.
Stayed 7 nights in Dec 2019
Verified review

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SOBRESALIENTE LA UBICACION

Hemos estado solo 4 dias pero todo ha sido perfecto, el hotel muy centrico y calidad precio inmejorable. Seguro que volveremos.
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra hotell mitt i stan!

Bra hotell med jättebra läge nära Plaza del Charco. Rent och snyggt med något små rum. All personal väldigt trevlig.
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles neu renoviert, bequeme Betten, äußerst freundliches und hilfsbereites Personal, sehr gutes Frühstück, schöner Wellnesspool und tolle, zentrale und dennoch ruhige Lage (zumindest war es in meinem Zimmer sehr ruhig)
Stayed 7 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ottima posizione.mancanza di aria condizionata e di parcheggio.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut gelegenes Hotel. Super Ausgangslage für Unternehmungen. Das Zimmer war sauber und das Frühstück ist vielseitig und vollkommend ausreichend. Wir hatten ein Zimmer mit Balkon zur Strasse. Gegenüber ist eine Bar. Nachts war es sehr laut und man ist immer wieder aufgewacht. Zum Glück hatte ich Ohrstöpsel mit. Deswegen einen Punkt Abzug. Aber sonst Top!
Stayed 4 nights in Oct 2019
Verified review

10/10 Excellent

Garnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Stayed 6 nights in Sep 2019
Verified review

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo molto minimal ma decisamente preciso in ogni richiesta che il cliente fa. Stanze molto carine e pulite in modo impeccabile. Alla reception sanno parlare tutte le maggiori lingue europee (e forse anche di piú). L'unico punto a sfavore forse è il parcheggio, ma parcheggiando alle 14 e alle 20 lo si può molto facilmente (ovviamente se siete automuniti). Prezzi ottimi sia delle camere sia dei vari servizi. Presente piscina sul terrazzo molto carina.
Stayed 5 nights in Sep 2019
Verified review

10/10 Excellent

Jaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato con el personal es excelente, son muy amables y resuelven cualquier imprevisto, incluso durante el apagon de Tenerife, el hotel dispone de un generador. El único punto negativo, los colchones que teniamos estaban un poco hundidos.
Stayed 4 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Tazmtl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Stayed 2 nights in Sep 2019