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My City Hotel

3.0 star property
Hotel with a rooftop terrace, steps from San Juan Church

Photo gallery for My City Hotel

Sun deck
Terrace/patio
Daily buffet breakfast (EUR 7.50 per person)
Desk, iron/ironing board, free cots/infant beds, free WiFi
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle Blanco 13, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Place, Plaza del Charco
    ‪2 min walk‬
  • Place, Taoro Park
    ‪7 min walk‬
  • Place, Loro Park
    ‪19 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪63 min drive‬

Room options

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • City view
  • 24 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • City view
  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • City view
  • 35 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Junior Room

  • City view
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

About the area

Puerto de la Cruz

My City Hotel places you steps from San Juan Church and within a short 5-minute stroll of Plaza del Charco. Highlights at this hotel include a restaurant, an outdoor swimming pool and a rooftop terrace. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include coffee/tea in a common area, tour/ticket assistance and multilingual staff. Each morning buffet breakfast is served between 8:00 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 3-property class Puerto de la Cruz hotel include San Felipe Castle and Taoro Park.

What's nearby

  • Plaza del Charco - 2 min walk - 0.2 km
  • Puerto de la Cruz Town Hall - 5 min walk - 0.5 km
  • Taoro Park - 7 min walk - 0.6 km
  • Garden Beach - 10 min walk - 0.9 km
  • Loro Park - 19 min walk - 1.6 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 34 min drive

Restaurants

  • ‪Arcon Tapas - ‬1 min walk
  • ‪Olea (Pinxos Bar) - ‬3 min walk
  • ‪Restaurante El Pescador - ‬3 min walk
  • ‪Hannen Barril - ‬2 min walk
  • ‪aromas de india - ‬2 min walk

About this property

My City Hotel

Hotel with a rooftop terrace, steps from San Juan Church
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly My City Hotel.

This 3-star Puerto de la Cruz hotel is smoke free.

  • 50 guestrooms or units
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
My City Hotel offers 50 accommodations with a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 7.50 for adults and EUR 3.75 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 7.50 for adults and from EUR 3.75 for children
  • Airport shuttle fee: EUR 25 per person (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 18 years old)
  • Late check-out fee: EUR 18 (subject to availability)
  • In-room safe fee: EUR 2.50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

My City Hotel Puerto de la Cruz
My City Puerto de la Cruz
My City Hotel Hotel
My City Hotel Puerto de la Cruz
My City Hotel Hotel Puerto de la Cruz

Frequently asked questions

What is the cancellation policy at My City Hotel?

My City Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to My City Hotel?

Yep, My City Hotel is a short 3-minute walk from Tenerife Beaches.

Does My City Hotel have a pool?

My City Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Is My City Hotel family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that My City Hotel is a hit with families.

Does My City Hotel serve breakfast?

You bet, buffet breakfast is on offer daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at My City Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at My City Hotel?

Yep, you can grab a meal at My City Hotel's onsite restaurant.

What time are check-in & check-out at My City Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at My City Hotel?

No, pets are not allowed.

My City Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 87 reviews
Rating 8 - Good. 38 out of 87 reviews
Rating 6 - Okay. 1 out of 87 reviews
Rating 4 - Poor. 2 out of 87 reviews
Rating 2 - Terrible. 0 out of 87 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

modern and clean

near small harbour and center of the city and many restaurants modern clean very nice staff but no parking !!
Stayed 3 nights in Jan 2020

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Welcoming, friendly reception staff. Spacious, clean room. Breakfast was good, I also thought the decor in the dining room was well thought out. Lovely pool on the roof, that caught the sun. Handy for the historical town centre and sea front. Would recommend.
Stayed 3 nights in Feb 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, right in the heart of town. Staff are all very cheerful and friendly. The rooms are spotlessly clean and comfortable. Breakfast was excellent with plenty of choice. Very nice pool terrace on the roof top.
Stayed 2 nights in Feb 2020

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

10/10 Excellent

Garnie, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well situated for the old town square and waterfront. Plenty of places to eat and drink nearby. Hotel was very nice and the staff were excellent without being overbearing. Breakfast was really good, but possibly needed some variation at times. I made use of the sun terrace and pool on the roof area, which was generally quiet and easy to relax. Only negative was the noisy music from the nearby open air night club especially around the weekend. Airport transfers are easy using the No.343 airport bus which you can get off about 5 mins from the hotel. Overall it was an excellent stay and a big thank you to the staff.
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third short stay in My City Hotel. It is situated very close to the centre of town and has a big supermarket very close by , on the same street. The rooms are very clean and the beds very comfortable. The shower is hot and has excellent water pressure. The reception staff are very friendly and will answer any questions
Stayed 1 night in Sep 2019

10/10 Excellent

Tazmtl, Montreal, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful boutique hotel in the heart of the city. Fantastic location especially if you are looking for a local experience. If you are driving in, parking is tough close to the hotel so please be prepared for that. Another surprise: the very warm bedroom and bathroom. Remember no ac here, just a fan. I got a 2nd fan and it solved the issue. The staff is just amazing, always smiling and ready to help. Looking forward to our next stay!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place to stay, great location

I was there back in February this year - forgot to leave a comment - and my overall stay was great. The staff was very helpful and smily (like most people in Puerto de La Cruz actually), the room was clean and that pool on the roof, a real + ! I traveled solo for a last minute trip and chose this hotel because of its proximity to the city center and most of the landmarks. I wasn't disappointed, I got to walk to almost everywhere in Puerto de La Cruz which was on my list (Playa Jardin, Lago Martianez, etc.) - except for Teide volcano of course ;) (a must see by the way!) Close to the main bus station and nicely located for taxis too - if you want to travel to the next door cities (I recommend Playa Bollullo). Only negative point: There is no isolation at all. You hear everything coming from other people's room and from the street until late. I could hear my neighbour's TV and the loud lady being on the phone as clear as if they were in my own room - despite having my own TV on! After a long day out it may be bothering if you want to rest. So bring your hearplugs! And you can still ask the members of staff at the reception to call your noisy neighbours if needed, they'll gently ask them to lower it a bit, they are very helpful. I recommend this hotel if you're there to visit and walk a lot + for the rooftop's pool which has an amazing view and is so peaceful.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very close to the centre of the town. It is great value for money and we will be staying here again in September. Thanks to the reception staff for allowing us to practice our Spanish!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing Hotel, great location and the staff were fantastic. This is the first time I have stayed somewhere that the staff care so much and are so helpful. They made are stay the best and I want to thank them. Room was clean, I would say the the front rooms can be noisy at night so maybe think about the back rooms if you don't like noise. Parking was ok when you got use to it, as there are lots of free places but you may find a small walk back to the hotel. There were fantastic range of shops and places to eat. You can walk to loro parque which is a must see. They guys at the hotel booked the tickets for us. If you don't want to get a car then contact the hotel they can arrange transfers at a great price. There is a fantastic vegetarian restaurant called limon which is amazing a must try. Renting a car this we did with expida I would say do it yourself and don't use gold car they just want money of you and car was bad. I would book cicar on there web page before you go. What more can I say this was a fantastic place of you want to experience the less commercial side of the island. This hotel was modern and just fantastic made us feel like family and I would stay again. It's a must we miss you guys already.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We received a very warm welcome from Bianca and got into our room a little earlier than normal checkin. The room was spotlessly clean, the beds very comfortable and the shower was excellent too. The pool area was deserted so we had the whole place to ourselves for several hours. Although it is a small pool, it was very much needed in the very hot sun and the water jets were great too. We will definitely stay here again next time we are in Puerto De la Cruz.
Stayed 1 night in Jun 2019

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Everything superb hotel in all respects Breakfast, room, staff ,swimmingpool, views of Mount Teide Cannot fault this hotel. Thankyou very much
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for long weekend trip. The hotel nice and is clean and staff excellent. The roortop pool is nice and the location is excellwent for resturants, bars and beach. The hotel is excellent value for price, cleaness, staff and location. I would definetly go back when going Tenerife again.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Price, location and breakfast are excellent. Matress was a bit dented.
Stayed 7 nights in Feb 2019

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel in the cultural heart of town

Had an amazing stay in the heart of Puerto del la cruz, tucked away from the resort this hotel is truly in the cultural center of the town. A clean and modern room and great shower. Fantastic views from its rooftop pool. I Would highly recommend and will definitely be staying again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and clean place. Also great location. Staff very nice.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service very nice staff great location close to restaurant and shops overall very satisfied
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2019

8/10 Good

Elida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Perfect Stay

We had an amazing vacation and since we had a room facing a wall it says A LOT I still had a wonderful stay. Location is perfect in the lower Puerto de is Cruz, just off Plaza del Charco. Rooms are fresh, beds all new and comfortable. We slept well and I had no problem tucking the little one into bed at 8 pm. Bathroom is spacious and housekeeping works well. Breakfast area and reception area is bright and calm, but I don't recommend you sleep in as much will be out by then. Staff is helpful and knows good English. The pool area is small. That is actually a plus as it makes the sun panels sufficient enough to heat it to a somewhat comfortable temperature. The roof top sun- and pool area is really nice and certainly gives the hotel that little extra. I can gladly recommend this hotel and would certainly go back there myself. There are a few things to mention and possibly sort out. As the rooms on the lower floors facing the wall (book higher floors or with balcony!) gets little light it gets damp to an extent where for example towels won't dry sufficiently. This could be sorted with dehumidifiers in affected areas. Also I'd like notices put up about closing bathroom doors as the steem can set the fire alarm off (quite the wake-up call in the middle of the night!). And it would be nice if breakfast was refilled also with warm items during breakfast hours. We had a really nice and relaxing stay and I'd like to be back one day. Thank you!
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Husband and I have just returned from a weeks break staying in this lovely small and friendly hotel. The hotel is situated in the old town. Very central and handy for all shopping, dining and lovely walks. Lovely small rooftop pool. We had room only, but did try the buffet breakfast one morning. Not a huge selection, but sufficient for the size of the hotel. What was provided was good quality produce. Selection of breads, pastries, cereals,yoghurts. Selection of teas, coffees juice etc. Cooked meats cold meats ,cheese, salad, and an omelette station where they make your choice of what ever you want. Rooms are really clean. We had requested a room with a balcony, but would advise if you want peace and quiet, go for a room at the back of the hotel, as there is a couple of night club/ bars across the road at front of hotel. The staff were fantastic very helpful and friendly. A special mention to one young lady on reception called Blanca. She helped us with local bus numbers,areas of interest to visit, and we booked a lovely excursion with her and her recommendation was spot on. We had a lovely day. She also went out of her way to find us a change of room, when we had a sleepless night because of the loud music from the bar/ night club. We didn’t even complain or ask to be shifted, she offered. We give her 🙌🙌 . She is excellent at her job. And definitely will stay at My City Hotel, when we visit next time.
Stayed 7 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall a very clean hotel. Very nice staff. Unfortunately the room we booked was noise as the balcony doors were not sufficient to keep out the street noice wich went on till early hours of the morning. We payed more for the superior room wich was smaller on the top of the hotel wich was slightly quieter but still couldn't sleep due to loud partys at 2am till 5am on sat and sun. Room was cold as bathroom window was pached up with tinfoil. Breakfasts was good but only found out on the fourth day that we could order hot food as no one had told us this was available.
Stayed 7 nights in Jan 2019

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Fabulous hotel just minutes away from the main square and the bus station. The seafront was no more than five minutes walk. Our room was a good size and very comfortable. Everything was very new and spotlessly clean. There was free wifi, TV, mini fridge and plenty of storage space. There was a walk in shower in the lovely clean bathroom. Breakfast was available but we didn't have it this time. The reception area was equipped with a coffee pod machine which was a really welcome touch. Staff were friendly and helpful and very cheerful. There was a pool on the roof and plenty of singers available. A great place to stay.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was very good, great location, price, cleanliness. Staff were really nice too. Booking in was efficient plus I loved the roof top small pool and lounger. Definitely recommended!
Stayed 5 nights in Dec 2018