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Best Western Plus Plattsburgh

3.0 star property
Family-friendly hotel with free breakfast and free airport shuttle

Photo gallery for Best Western Plus Plattsburgh

Reception
Suite, 1 King Bed, Non Smoking, Kitchenette | Room amenity
Exterior
BBQ/picnic Area
Suite, 1 King Bed, Non Smoking, Kitchenette

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
The current price is AU$234
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
446 Route 3, Plattsburgh, NY, 12901
  • Place, Champlain Centre
    ‪5 min walk‬
  • Place, State University of New York-Plattsburgh
    ‪2 min drive‬
  • Place, Champlain Valley Physicians Hospital
    ‪2 min drive‬
  • Airport, Plattsburgh, NY (PBG-Plattsburgh Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Separate Living Room)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Separate Living Room)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Separate Living Room)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - single
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Kitchenette (Separate Living Room)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, Pool View

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Jetted Tub (Walk-in Shower;with Sofabed)

Fridge, microwave, coffee/tea maker, high chair

Suite, 1 King Bed, Accessible, Jetted Tub (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Poolside

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Poolside

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed - single
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

Accessible-2 Double, Mobility Accessible, Communication Assistance, Roll In Shower, Non-Smoking

  • Sleeps 4

2 Double Beds, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 4

2 Double Beds, Non-Smoking, Balcony, Pool View, Microwave And Mini-Refrigerator

  • Sleeps 4

2 Double Beds, Non-Smoking, Pool Side, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Jetted Tub, Kitchenette, Microwave

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Separate Living Room, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Jetted Tub, Separate Living Room, Microwave And Mini-Refrigerator

  • Sleeps 2

1 Queen Bed, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Jetted Tub, Sofabed, Triple Sheet, 37 Flat Lcd Tv

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Jetted Tub, Separate Living Room, Kitchenette, Microwave

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Microwave And Mini-Refrigerator

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Two Sofabeds, Jetted Tub, Kitchenette, Microwave

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Kitchenette, Separate Living Area, 32-Inch Lcd Flat Television, Triple Sheet, Hi-Def Channels, Full Breakfast

  • Sleeps 2

Suite-1 King Bed, Mobility Accessible, Communication Assistance, Walk In Shower, Jetted Tub, Sofabed, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Non-Smoking

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Walk In Shower, Sofabed, Jetted Tub, Non-Smoking

  • Sleeps 4

Standard King Room Sofabed-Non Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Living Area, Kitchenette, Triple Sheet, 32-Inch Lcd Flat Television, Hi-Def Channels, Full Breakfast

  • Sleeps 2

About the area

Plattsburgh

A family-friendly stay in Plattsburgh awaits you at Best Western Plus Plattsburgh. Within a 10-minute stroll you'll find Champlain Centre and State University of New York-Plattsburgh within a 30-minute walk. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, 99 Pub and Restaurant, serves American cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and pool loungers. Business amenities include meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this Plattsburgh hotel include Strand Center for the Arts and Battle of Plattsburgh Center and War of 1812 Museum.

What's nearby

  • Champlain Centre - 5 min walk - 0.5 km
  • Peter S. Bulmette Park - 16 min walk - 1.4 km
  • State University of New York-Plattsburgh - 2 min drive - 2.6 km
  • Champlain Valley Physicians Hospital - 2 min drive - 2.6 km
  • Benjamin F Feinberg Library - 2 min drive - 2.6 km

Getting around

  • Plattsburgh Station - 8 min drive
  • Plattsburgh, NY (PBG-Plattsburgh Intl.) - 9 min drive

Restaurants

  • ‪Subway - ‬12 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Bella Roma Food Court At Price Chopper - ‬3 min walk
  • ‪Chick-fil-A - ‬9 min walk

About this property

Best Western Plus Plattsburgh

Family-friendly hotel with free breakfast and free airport shuttle
Best Western Plus Plattsburgh offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Best Western Plus Plattsburgh. A roundtrip airport shuttle (available on request), A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking is free.

This Plattsburgh hotel is smoke free.

  • 1 building
  • 126 guestrooms or units
  • 2 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
  • Dining venue
Best Western Plus Plattsburgh offers 126 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. 50-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Plattsburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 7:00 AM to 9:00 PM on request
  • Free train station pick-up shuttle from 7:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free train station drop-off
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • 99 Pub and Restaurant

Things to do

  • 24-hour gym
  • Air hockey
  • Arcade/game room
  • Bicycle cleaning area
  • Games
  • Indoor pool
  • Shopping centre
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • High chair
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 16 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Up to 2 children aged 16 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Inn Smithfield
Best Western Plus Inn Smithfield Plattsburgh
Best Western Plus Smithfield
Best Western Plus Smithfield Plattsburgh
Best Western Smithfield
Best Western Plus Plattsburgh Hotel
Best Western Plattsburgh
Best Western Plus The Inn At Smithfield Hotel Plattsburgh
Plattsburgh Best Western
Best Western Plus The Inn At Smithfield
Plus Plattsburgh Plattsburgh
Best Western Plus Plattsburgh Hotel
Best Western Plus Plattsburgh Plattsburgh
Best Western Plus Plattsburgh Hotel Plattsburgh

Frequently asked questions

Is parking available at Best Western Plus Plattsburgh?

Yep, Best Western Plus Plattsburgh has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at Best Western Plus Plattsburgh?

As of 10 Dec 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Plattsburgh on 4 Jan 2026 start from AU$234.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Plus Plattsburgh?

The closest beach to Best Western Plus Plattsburgh is Plattsburgh City Beach (5.5 km).

Does Best Western Plus Plattsburgh have a pool?

Yep, and guests love it! Best Western Plus Plattsburgh has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:30 AM to 10:00 PM.

What makes Best Western Plus Plattsburgh a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Best Western Plus Plattsburgh.

Is Best Western Plus Plattsburgh family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Best Western Plus Plattsburgh is a hit with families.

Does Best Western Plus Plattsburgh serve breakfast?

Yeah, guests love the free buffet breakfast here! Served weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Best Western Plus Plattsburgh?

Yep, there's a free airport shuttle that runs from 7:00 AM - 9:00 PM on request.

Is there a bar or restaurant at Best Western Plus Plattsburgh?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Best Western Plus Plattsburgh?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Plattsburgh?

Dogs are welcome at Best Western Plus Plattsburgh, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Reviews

Best Western Plus Plattsburgh Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 608 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

Reviews

4/10 Poor

Anthony

Stayed 2 nights in Sep 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Ashleigh

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Our initial room had a strong musty/moldy smell. They did offer 2 other rooms; one of which didn't smell too bad so we took that one. I was very surprised at the general condition considering the cost for the night. The pool was a great amenity and was a big hit but otherwise we wouldn't stay here again unless it was half or less of what we paid, which is closer to what it's actually worth.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great hotel overalll
Stayed 1 night in Aug 2025

4/10 Poor

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was fine. Night check in clerk was not welcoming and was very short and not help. i did not feel welcomed. I also had to wait 15 minutes because he was mot at the desk. p
Stayed 3 nights in Aug 2025

10/10 Excellent

NATALIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 1 night in Aug 2025

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matt at front desk was EXTREMELY helpful making sure our room was ready early for checkin as we had a 4 pm wedding! Unfortunately Room 109s battery in the door broke when we returned and they had to open it for us at 10 pm. We managed but just glad there was 24 hour staff on site!
Stayed 1 night in Aug 2025

10/10 Excellent

Cody

Stayed 2 nights in Aug 2025

10/10 Excellent

Karole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice large pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeanine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth. The room offered comfort and amenities to make the stay pleasant. The breakfast choices were plentiful. The location was walking distance to restaurants and stores. I have stayed here before and would stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was close and walking distance and safe
Stayed 3 nights in Aug 2025

2/10 Terrible

Diane

Disliked: Cleanliness, property conditions & facilities
The hallway had a nauseating odor of fried food. My room also smelled of stale smoke. I had to buy air freshener to sleep in the room. Pillows were very old and the cases and sheets were frayed. I had stayed at this hotel in 2023 and it was a completely different experience. Such a disappointment and waste of money to stay there for a week under the these deteriorated conditions.
Stayed 6 nights in Aug 2025

2/10 Terrible

Michelle

Stayed 2 nights in Aug 2025

2/10 Terrible

Cedric

Stayed 1 night in Aug 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay after looking over my room. The room was filthy. Mattress cover stained. Filth all over the refrigerator and sticky microwave door. Dirty phone. Crumbs and dirt in closet. Bathroom toilet not clean. Was shown second room along with staff and found same condition. Money refunded but horribly inconvenienced trying to find another hotel at last minute.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this hotel several times with premium room & 2 hour early check in. Normally not an issue. Although slightly early,staff said room will be ready in 20 minutes so we stayed around lobby. After 20 they told us another half hour, so we waited again. After a half hour, they then told us not before 3 pm which was another 45 minutes later. Instead of telling us initially you can’t check in before 3 we would have made other plans. I went by the room several times and did not see a cleaning lady as it is the same room we stay in each time. We felt that we were being played with as we knew the room was ready. They also knew where we were waiting so at anytime they could have come to see us to say your room is ready now. Our early check in was at 2 pm so they didn’t even respect that and the hotel was not busy. All that to say we were highly disappointed as we were recurring clients. This was unacceptable, and will most likely never return due to the lack of hospitality
Stayed 1 night in Aug 2025

8/10 Good

cecilia, East Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon, Mascouche

Amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were fantastic for my picky eaters and beds were clean and comfy!
Stayed 1 night in Aug 2025

10/10 Excellent

Cheryl, De Kalb Junction

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast choices
Stayed 1 night in Aug 2025

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service Very clean Nice pool
Stayed 1 night in Aug 2025

10/10 Excellent

Kathleen, Clifton Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

William

Stayed 1 night in Aug 2025

6/10 Okay

Arthur, Cambridge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Booked with Best Western plus based on friends recommendations for the ability to park a towed bass boat next to our room. Called and discussed, noted on reservation, yet no rooms were available upon arrival. Desk clerk was polite but really could care less based her responses. Ruled out staying again on the next trip.
Stayed 1 night in Aug 2025