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The Ramsey Hotel and Convention Center Pigeon Forge

3.0 star property

Photo gallery for The Ramsey Hotel and Convention Center Pigeon Forge

Indoor pool
Property video
Exterior
Interior entrance
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$121
includes taxes & fees
5 May - 6 May

Explore the area

View map
3230 Parkway, Pigeon Forge, TN, 37868
  • Place, Old Mill
    ‪8 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(207 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa

9.0 out of 10
Wonderful
(55 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Two Bedroom Family Suite

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Queen Sofa Beds, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior King with Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior King with Sleeper Sofa

7.0 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe King With Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Deluxe King With Sleeper Sofa

  • Sleeps 3
  • Free Wi-Fi

View all photos for King Bed Mini-Suite with Jacuzzi&Fireplace

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

King Bed Mini-Suite with Jacuzzi&Fireplace

  • Sleeps 2
  • Free Wi-Fi

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

  • Sleeps 4
  • Free Wi-Fi

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Two Bedroom Family Suite

  • Sleeps 8
  • Free Wi-Fi

View all photos for Classic Two Queen Beds Guestroom

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Classic Two Queen Beds Guestroom

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior King With Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Superior King With Sleeper Sofa

  • Sleeps 4
  • Free Wi-Fi

View all photos for Accessible Queen With Roll-in Shower

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Accessible Queen With Roll-in Shower

  • Sleeps 2
  • Free Wi-Fi

Superior King Room With Sofa Bed

  • Sleeps 4
  • Free Wi-Fi

Choice Queen With Wet Bar & Sleeper Sofa

  • Sleeps 4
  • Free Wi-Fi

King Bed Mini-Suite With Jacuzzi & Fireplace

  • Sleeps 2
  • Free Wi-Fi

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

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About the area

Pigeon Forge

You'll be connected to the convention centre at The Ramsey Hotel and Convention Center Pigeon Forge, and within a 30-minute stroll of LeConte Center at Pigeon Forge and Dolly Parton's Stampede Dinner Attraction. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and Hot tub. 18801 square feet (1747 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .With a stay at this 3-property class Downtown Pigeon Forge hotel, you'll be 1.9 km (1.2 mi) from Island at Pigeon Forge and 4 km (2.5 mi) from Titanic Museum.

What's nearby

  • Old Mill - 8 min walk - 0.7 km
  • Patriot Park - 8 min walk - 0.7 km
  • LeConte Center at Pigeon Forge - 11 min walk - 1.0 km
  • Dolly Parton's Stampede Dinner Attraction - 2 min drive - 1.8 km
  • Island at Pigeon Forge - 4 min drive - 2.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 55 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬9 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪CiCi's Pizza - ‬3 min walk
  • ‪Golden Corral - ‬14 min walk
  • ‪JT Hannah's Kitchen - ‬2 min walk

About this property

The Ramsey Hotel and Convention Center Pigeon Forge

The Ramsey Hotel and Convention Center Pigeon Forge offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 18801 square feet (1747 square metres) and includes a conference centre. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly The Ramsey Hotel and Convention Center Pigeon Forge. Limited free parking is available on a first-come, first-served basis. A complete renovation of The Ramsey Hotel and Convention Center Pigeon Forge was completed in February 2024.

This 3-star Pigeon Forge hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 5 levels
  • 18801 sq ft of conference space
  • 1747 sq. m of conference space
  • Built in 1982
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Ramsey Hotel and Convention Center Pigeon Forge offers 206 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Evening entertainment
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre (18,801 square foot of space)

Outdoors

  • Barbecue grill
  • Firepit
  • In a nature reserve
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Renovated entire property - February 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests with vehicles towing a caravan must contact the property in advance. Parking for vehicles with caravans is limited to 1 space per room, and caravans cannot exceed 24 feet (7.3 metres) in length. There is a fee of USD 75 (tax not included) for caravan parking. Due to any extenuating circumstances at the time of your stay, caravan parking may be subject to availability.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per night, plus a deposit of USD 250.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, mobile payments, Google Pay and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events are allowed on site. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access is available 24 hours a day.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel PIGEON FORGE
Ramsey Hotel Pigeon Forge
PIGEON FORGE Holiday Inn
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Holiday Inn Pigeon Forge Hotel
Ramsey Pigeon Forge
Ramsey Hotel Sevierville
Ramsey Sevierville
Ramsey Hotel
Holiday Inn Pigeon Forge
The Ramsey
The Ramsey & Convention Center
The Ramsey Hotel & Convention Center Hotel
The Ramsey Hotel & Convention Center Pigeon Forge
The Ramsey Hotel & Convention Center Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at The Ramsey Hotel and Convention Center Pigeon Forge?

The Ramsey Hotel and Convention Center Pigeon Forge offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ramsey Hotel and Convention Center Pigeon Forge?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at The Ramsey Hotel and Convention Center Pigeon Forge on 5 May 2026 start from AU$121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ramsey Hotel and Convention Center Pigeon Forge?

Yep, The Ramsey Hotel and Convention Center Pigeon Forge has a free self car park and free RV/bus/truck parking. Onsite parking is limited (max 1 space per unit).

Does The Ramsey Hotel and Convention Center Pigeon Forge have a pool?

The Ramsey Hotel and Convention Center Pigeon Forge has an indoor pool. The pool is open 24 hours.

What makes The Ramsey Hotel and Convention Center Pigeon Forge a romantic place to stay?

1 hot tub and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Ramsey Hotel and Convention Center Pigeon Forge.

Is The Ramsey Hotel and Convention Center Pigeon Forge family-friendly?

You bet! With amenities such as laundry facilities and a charcoal grill, as well as free infant beds in the guestrooms, it's no surprise that The Ramsey Hotel and Convention Center Pigeon Forge is a hit with families.

Does The Ramsey Hotel and Convention Center Pigeon Forge serve breakfast?

Yep, our visitors give top marks to the free buffet breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at The Ramsey Hotel and Convention Center Pigeon Forge?

No, The Ramsey Hotel and Convention Center Pigeon Forge does not offer an airport shuttle service.

What time are check-in & check-out at The Ramsey Hotel and Convention Center Pigeon Forge?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Ramsey Hotel and Convention Center Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 816 out of 1495 reviews
Rating 8 - Good. 309 out of 1495 reviews
Rating 6 - Okay. 201 out of 1495 reviews
Rating 4 - Poor. 86 out of 1495 reviews
Rating 2 - Terrible. 83 out of 1495 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

pennie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was great! The staff was so nice & polite!!The 24 hr pool was a plus with the grands!! Will definitely.stay again
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Stayed 2 nights in Jan 2026

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Was clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Apryl C Davis, Raleigh

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were there for an Annual Event and we were very pleased with our room and service from the Staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Caitlin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Staff, and 24 hour pool. Ps. Judy the breakfast host was great!
Stayed 1 night in Jan 2026

4/10 Poor

Bonnie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The restaurant ins only open for the breakfast buffet which didn’t have bacon. Tons of kids at the hotel running around jumping in the hot tub… rooms were mediocre and not very clean.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tiffany

Liked: Amenities
Nce
Stayed 1 night in Jan 2026

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was great and the breakfast really good as well. I would stay there again.
Stayed 3 nights in Jan 2026

10/10 Excellent

madison

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing rooms was clean. They had movie night at the pool which was cool and good for the kids.
Stayed 4 nights in Dec 2025

10/10 Excellent

Dottie Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and updated decor. The bed was very comfortable. The breakfast was good and had plenty of variety.
Stayed 4 nights in Jan 2026

10/10 Excellent

Genie

Liked: Cleanliness, amenities, property conditions & facilities
staff awesome , room were great.. breakfast wasnt good
Stayed 2 nights in Jan 2026

10/10 Excellent

Melinda

Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Stayed 2 nights in Jan 2026

2/10 Terrible

james

Travelled with family
Liked: Cleanliness, property conditions & facilities
We booked a room at this hotel because they had a bar and we needed a sleeper sofa. The bar was closed and the staff wouldn't say why and didn't care. We got to the room and there was no queen sleeper sofa as advertised on expedia. We messaged the front desk and they never responded. We did not stay. We came back from eating and checked out. There was not enough room for us to sleep there. Booked a room nearby outside of expedia ap. Expedia needs to refund us.
Stayed 1 night in Jan 2026

10/10 Excellent

Ronald, london

Stayed 1 night in Dec 2025

10/10 Excellent

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff very friendly. The hotel was spectacular. I lived the fireplace in the middle of rhe lobby. Super nice.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ouida

Stayed 1 night in Jan 2026

10/10 Excellent

Joseph

Stayed 1 night in Jan 2026

10/10 Excellent

Casey James

Stayed 5 nights in Dec 2025

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 3 nights in Jan 2026

8/10 Good

P K

Stayed 1 night in Dec 2025

2/10 Terrible

Catlyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This room is advertised as a suite however it’s real jus tent two adjoining rooms, no twin pull out couch is included and there is nothing they will do, however they will allow you to pay extra for a roll away, only stayed one night and that was not worth it. They say they have popcorn till 10 however if you go after 9 and they are out they will tell you it is not worth their time to make more. Also went down to breakfast and all of our keys stopped working when we tried to get back in the room. Overall headache all around. Not worth it
Stayed 1 night in Dec 2025

2/10 Terrible

Elizabeth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The family suites were very spacious for our group of 6 (4 adults and 2 kids). That is all the positives to say. The adjoining rooms, neither had extra bedding for the sleeper sofas, in which we would obviously need with our traveling group. First morning, took shower and no body wash in the shower. No biggie; jumped out and used my own. Went to dry off, and got two towels (one for my hair and one for my body). The towels were folded nicely under the sink. When I separated the two towels; there was an abundance of dark, curly hairs. I called for my husband who went to the front desk. They had no extra towels for me to use and did not understand the problem. I used my niece’s towel to dry off. It wasn’t until we were gone that we got replacement towels. The pillows and sleeper sofas have stains on them. No extra bedding or pillow cases. The breakfast is not great. Don’t waste your time with this! Watery eggs, not enough food for the amount of guests. The bananas are cut in half to portion them out. Not to mention, management is not onsite for additional issues we encountered. We have stayed here a few times before and will not be back. We watched two families deal with stolen items while they stayed. Watched the so called “housekeeping” (young man) look like he cleaned our rooms. He left the room 2-3 times while cleaning and never came back with anything to stock or clean with. Staff are shady! Will not stay again.
Stayed 2 nights in Jan 2026

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Overall I have never went to a hotel where you don't get to check in till 4:00 it's always been 3:00 which is kind of weird we had no heat in our room all it was was air you couldn't even play with the buttons on the air to make it heat so we had to unplug it and plug it back in and the next day so that we didn't get charged for that my experience I will never go back there never I don't know how it gets a 9.3 star but it does and I don't know why other than that I'm good I'll go to a different hotel next time..
Stayed 1 night in Jan 2026