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Wyndham Sea Pearl Resort Phuket

4.5 star property
Luxury resort with 2 restaurants and 8 outdoor pools

Photo gallery for Wyndham Sea Pearl Resort Phuket

8 outdoor pools, pool umbrellas, pool loungers
Lobby
Treatment room
Property grounds
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
The current price is AU$102
includes taxes & fees
27 Oct - 28 Oct

Explore the area

View map
12 Prabaramee Road, Patong Beach, Patong, Phuket, 83150
  • Place, Patong Beach
    ‪2 min drive‬
  • Place, Bangla Road
    ‪3 min drive‬
  • Place, Jungceylon Shopping Center
    ‪3 min drive‬
  • Airport, Phuket (HKT-Phuket Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room Pool Access

Minibar, in-room safe, desk, soundproofing

Deluxe Room Pool Access

  • Sleeps 2

View all photos for Private Pool Suite

Minibar, in-room safe, desk, soundproofing

Private Pool Suite

  • Sleeps 2

View all photos for One-Bedroom Suite Pool Access

Minibar, in-room safe, desk, soundproofing

One-Bedroom Suite Pool Access

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Pool Access

Minibar, in-room safe, desk, soundproofing

Deluxe Room, Pool Access

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, soundproofing

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 148 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Pool Access

Minibar, in-room safe, desk, soundproofing

Suite, 1 Bedroom, Pool Access

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Pool Access

Minibar, in-room safe, desk, soundproofing

Suite, 2 Bedrooms, Pool Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
  • 148 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Private Pool

Suite, Private Pool

Suite, Private Pool

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 148 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool

Villa, Private Pool

Villa, Private Pool

Highlights

Balcony
Separate dining area
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 124 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite

Minibar, in-room safe, desk, soundproofing

Two Bedroom Suite

  • Sleeps 4

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Deluxe King Room

  • Sleeps 2

View all photos for One-Bedroom Suite

Minibar, in-room safe, desk, soundproofing

One-Bedroom Suite

  • Sleeps 2

View all photos for Private Pool Villa

Minibar, in-room safe, desk, soundproofing

Private Pool Villa

  • Sleeps 2

About the area

Patong

A luxury stay in Patong awaits you at Wyndham Sea Pearl Resort Phuket. You'll be 2 km (1.3 mi) from Patong Beach and 2.5 km (1.5 mi) from Bangla Road. Highlights at this resort include in-room free WiFi, balconies and LCD TVs. .The restaurant, Mook Talay, serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the resort's own lounge bar. Enjoy the 8 outdoor swimming pools, nightclub and gym plus access to aerobics classes. 2271 square feet (211 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Patong resort include Jungceylon Shopping Center and Kalim Beach.
View more Resorts in PatongOpens in a new window

What's nearby

  • Patong Beach - 2 min drive - 2.0 km
  • Kalim Beach - 3 min drive - 2.7 km
  • Bangla Road - 3 min drive - 2.3 km
  • Jungceylon Shopping Center - 3 min drive - 2.3 km
  • Central Patong - 4 min drive - 2.7 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 51 min drive

Restaurants

  • ‪ร้านลาบขอนแก่น 2 - ‬13 min walk
  • ‪ร้านกาบกล้วย (Kaab Gluay Restaurant) - ‬8 min walk
  • ‪ก๋วยเตี๋ยวเรือรังสิต - ‬14 min walk
  • ‪BBQ โค้งวัดสุวรรณคีรีวงก์ - ‬8 min walk
  • ‪Le Latong - ‬10 min walk

About this property

Wyndham Sea Pearl Resort Phuket

Luxury resort with 2 restaurants and 8 outdoor pools
As a guest of Wyndham Sea Pearl Resort Phuket, you'll find 8 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this resort measures 2271 square feet (211 square metres) and includes conference space. A nightclub, a terrace, and a garden are also featured at the luxury Wyndham Sea Pearl Resort Phuket. An area shuttle within 5 kilometres and an airport shuttle (available 24 hours) are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Patong resort is smoke free.

  • 204 guestrooms or units
  • 2 levels
  • 24 buildings
  • 2 dining venues
  • 2271 sq ft of conference space
  • 211 sq. m of conference space
  • Built in 2010
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • No smoking on site
  • Bar or lounge
Wyndham Sea Pearl Resort Phuket offers 204 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Patong resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 kilometres
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: THB 530 for adults and THB 265 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alfa Club and Restaurant
  • Mook Talay

Things to do

  • 8 outdoor pools
  • Children's pool
  • Fitness classes
  • Gym
  • Nightclub
  • Pilates classes
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • 2,271 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 24 buildings
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Sea Pearl Resort Phuket

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1500 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately THB 530 for adults and from THB 265 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 1600 (one-way), (up to 18 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sea Pearl Resort
Sea Pearl Villas
Sea Pearl Villas Kathu
Wyndham Sea Pearl Resort Phuket Patong
Sea Pearl Villas Resort Kathu
Sea Villas Resort
Sea Pearl Villas Hotel Patong
Sea Pearl Villas Resort Patong, Phuket
Wyndham Sea Pearl Resort Phuket Patong
Wyndham Sea Pearl Resort Phuket
Wyndham Sea Pearl Phuket Patong
Wyndham Sea Pearl Phuket

Frequently asked questions

What is the cancellation policy at Wyndham Sea Pearl Resort Phuket?

Wyndham Sea Pearl Resort Phuket offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Sea Pearl Resort Phuket?

As of 25 Oct 2025, prices found for a 1-night stay for 2 adults at Wyndham Sea Pearl Resort Phuket on 27 Oct 2025 start from AU$101.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Sea Pearl Resort Phuket?

Yep, Wyndham Sea Pearl Resort Phuket has a free self car park. Onsite parking is limited.

Are there any beaches close to Wyndham Sea Pearl Resort Phuket?

The closest beach to Wyndham Sea Pearl Resort Phuket is Patong Beach (1.9 km).

Does Wyndham Sea Pearl Resort Phuket have a pool?

Wyndham Sea Pearl Resort Phuket has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Wyndham Sea Pearl Resort Phuket?

Wyndham Sea Pearl Resort Phuket features 8 outdoor pools, a nightclub and 2 restaurants.

What makes Wyndham Sea Pearl Resort Phuket a romantic place to stay?

Garden-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Wyndham Sea Pearl Resort Phuket.

Is Wyndham Sea Pearl Resort Phuket family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Wyndham Sea Pearl Resort Phuket is a hit with families.

Does Wyndham Sea Pearl Resort Phuket serve breakfast?

Yep, cooked-to-order breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Wyndham Sea Pearl Resort Phuket?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Wyndham Sea Pearl Resort Phuket?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Wyndham Sea Pearl Resort Phuket?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Sea Pearl Resort Phuket?

No, pets and service animals are not allowed.

Reviews

Wyndham Sea Pearl Resort Phuket Reviews

7.6

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.2/10

Eco-friendliness
Rating 10 - Excellent. 388 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 153 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 107 out of 1000 reviews

Reviews

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was horrible , the attention in the restaurant was good but the food is terrible, the hotel not The hotel administration does not comply with what they promote on their website.
Stayed 4 nights in Jul 2025

2/10 Terrible

Nora, La Mesa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience and management didn't even reply to me: I am writing to formally file a complaint regarding my recent stay at Wyndham Sea Pearl. My experience was far below expectations and caused significant stress and discomfort during what was supposed to be a celebratory trip for my 40th birthday. We arrived at the hotel around 1:30 AM after over 23 hours of travel, exhausted and eager to rest. Unfortunately, the welcome we received was far from hospitable. The staff at the front desk were arguing among themselves and did not greet us upon arrival. When I requested our room information, the staff member who assisted us provided minimal details and seemed dismissive. When we entered our assigned room, we discovered that it was in poor condition and found mouse droppings on the tray with the toothbrushes and shampoo. Feeling extremely uncomfortable, my husband inspected the room further, but we reluctantly decided to sleep and address the issue in the morning. The following day, I requested a room change. Initially, the staff claimed no rooms were available but promised to relocate us later in the day. After packing our items and preparing to leave for lunch, I visited the front desk to confirm the arrangement, only to find that no one seemed aware of the request. After reminding a staff member of the situation, we were finally assured of a new room. Upon returning to the hotel, the new room presented a different issue: roaches. This was the final straw for us.
Stayed 5 nights in Jan 2025

2/10 Terrible

derek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My 1st day was terrible, the TV was not working. There was water leaking under the sink in the bathroom. I slipped and hurt my knee and my leg hurtkneehurt my leg and hurt my knee.
Stayed 6 nights in Apr 2025

2/10 Terrible

Black

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Our first room has ants everywhere. They sprayed and it didn't work. They were even in the bed. Move us in a different room but it was a downgrade from my original booking. But nothing was offered for the inconvenience, no free day or even a refund for a night of no sleep because of ants. I'm waiting on the receipt as my rate should have changed because we got a downgrade.
Stayed 6 nights in Apr 2025

2/10 Terrible

Damien

Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Experience – Would Not Recommend If you’re looking for a lively, welcoming atmosphere, this is not the place. Throughout my entire week, I encountered only a handful of other guests, leaving the hotel feeling eerily empty, quiet, and devoid of energy. The location was particularly inconvenient. Situated high in the hills, it’s isolated with no footpaths nearby, making walking to places like Bangla Road — as some reviews suggested — impossible. In reality, you will need to arrange transport for every trip, and the drive is much longer than advertised, especially with traffic. The property itself is large and confusing to navigate, with no elevators, countless stairs, and winding pathways. At times, it felt more like wandering through a deserted complex than staying at a resort. The breakfast offering was disappointing. Despite being promoted as a buffet, it consisted of a limited selection: a few pastries, some eggs, and a small amount of fruit. Hot dishes often appeared cold and unappetizing, and the dining area was consistently empty, adding to the sense of isolation. As for the pools, they were also empty — and while that might initially seem appealing, the visible broken floorboards around the area raised serious safety concerns. Overall, I would recommend researching other options if you’re seeking a more comfortable and enjoyable stay.
Stayed 7 nights in Mar 2025

2/10 Terrible

Simon, Southbank

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was terrible not clean at all insect inside the room and in bed the showers so dirty
Stayed 2 nights in Mar 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service
Property needs some maintenance done. It’s a little rundown.
Stayed 9 nights in Feb 2025

10/10 Excellent

Ashley

Stayed 6 nights in Feb 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a BIG resort. It's also showing its age in some ways. The two of those factors I think are why some reviews are negative. The property is well maintained, and the staff is helpful but spread thin by the size of the resort.
Stayed 2 nights in Mar 2025

10/10 Excellent

Awsaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Mathew

Stayed 3 nights in Feb 2025

2/10 Terrible

Magdalene

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The initial check in process was very chaotic and not very welcoming Receptionist was yelling at a difficult guest. The overall cleanliness was of a very poor standard, eg stains on the bedsheets. The accommodation is best suited to the young crowd. The nights were very loud and catching a good nights sleep was difficult with the road noise of all the bikes pulling in from a long night out.
Stayed 4 nights in Feb 2025

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay started off a little rocky with the 2 rooms we requested not being available. Were looking for privacy hence the two separate rooms for 3 travelers. They said it would be ready the next day. It wasn't. We had packed all our belongings just to have to unpack again. Twice we did this. Finally they gor us our rooms. One room was ok. Second room wasnt stocked properly but not the end of the world. Plunge pool was less than desirable and clearly hadnt been cleaned. Didnt even bother to mention to staff at that point. For the price we paid not the greatest value. The plus side.......Great location close to town if you grab a taxi or a Grab. Grounds are nice along with the common pools. Food / Coffee /Beer overpriced but most hotels are as well.
Stayed 5 nights in Feb 2025

8/10 Good

Bruno

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 4 nights in Feb 2025

2/10 Terrible

Kishan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

wade

Stayed 9 nights in Jan 2025

2/10 Terrible

Amin

Stayed 4 nights in Feb 2025

2/10 Terrible

Avery, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Avery, New York

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OVERALL HORRIBLE!!! I’ve traveled to over 40 countries and this has been by far the worst resort I’ve ever been at. I stayed here for 7 night. The first night was in a deluxe room and the other 6 nights was in a suite. The deluxe room was filthy. The pillows were wet, sheets had stains, shower had mold, and the hot tub had dirt and rust. I called the front desk over 10 times to have someone come look at the room but i got no answer. Only when i went ti the front desks did they send someone to look at the room. When they came up to my room i pointed everything out and the guy said ok and never came back to my room. Because of the inconvenience the front desk gave me a late checkout time but one if the cleaning ladies knocked on my door twice to tell me i had to leave. She went as far as sticking her foot in the door so i couldn’t close it and slapped my hand down. There’s no management on the grounds so i had to make a complaint with the front desk only for them not to do anything at all. I wasn’t accommodated in any way. They gave me a number to reach out to one of the managers but they never responded to my messages. The property is very dated and run down. The wood by the pools are chipped and cracked to the point i almost got a splinter from walking on it. Very poor experience overall. I would never recommend this place to anyone.
Stayed 5 nights in Jan 2025

6/10 Okay

maribeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There’s a lot of maintenance issue from leaky ceiling,faucet not draining and bedroom lock not functioning properly.poor lighting in the street in between villas.wecould not find our room.the place is roomy and clean .it was a pleasant stay otherwise
Stayed 3 nights in Jan 2025

8/10 Good

Maria

Stayed 1 night in Jan 2025

6/10 Okay

Vinod

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Very bad service at check in lobby

We travelled so many hours by flight to reach the hotel. We were exhausted. At the lobby they were canvassing us to take a tour with Wyndham club. She inconsiderate of them to push on that not realizing that we have travelled a long way. Very bad service at the check in lobby
Stayed 6 nights in Jan 2025

2/10 Terrible

Michael, Shoreline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TLDR: DO NOT STAY HERE. This place is one of the most disorganized accommodations I’ve ever stayed in. From the moment I checked in, the room was a mess, and the other guest trying to check in was facing the same issue. They informed us that the property was overbooked and would shuttle us to a sister property. However, I insisted on staying in the suite I had booked, as I had paid for it. Surprisingly, the staff member offered to upgrade me to a free room for one night. I accepted and spent the night in the upgraded room, which was pleasant but lacked basic amenities like a working shower and stains throughout the unit, indicating poor maintenance. The next day, it was time to change rooms. All three employees at the desk were engrossed in customer service issues related to my check-in experience. I stood there for about 30-45 minutes before one of them finally managed to assist me. Fortunately, they had our room ready as promised and moved our luggage. While waiting I overheard the same conversations happening about "we have no rooms, but I can put you in an upgraded one and if you want to continue to stay there you have to pay extra per night in addition to what you've already paid." In my opinion, I think it's a scam that they're trying to pull in order to get guests to pay more for upgrades. Due to character limit my full review won’t fit. See google reviews for full details.
Stayed 5 nights in Jan 2025

4/10 Poor

Jose E

Disliked: Staff & service, property conditions & facilities
Initially the property seems nice and clean, rooms are clean to be honest, nothing wrong about it, but maintenence and cleanliness of the ponds (little pools) by the rooms is very bad...water dirty and a bit smelling... no shuttke to the beacj as advertised and after A/C pipe broke and leak at night, I found myself on the floor when walked to the coffee area... phone lines didn't work, couldn't ask for help, had to walk down to the front desk...no manager on site for over two months as i was told...personnel is unprofessional, they can't help in any way...very limited English-speaking knowledge...real bad experience.
Stayed 3 nights in Jan 2025

2/10 Terrible

Omar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally write reviews but I felt like had to as this hotel was terrible, they don’t clean your room you have to keep calling them numerous times and when they finely do they don’t even change your sheets they use the same ones and also they never change towels or even add toilet paper it’s a hassle to get it done, at reception there is always someone arguing about something with the staff. I mean I did read the bad reviews before booking but it was cheapest I could find so I went with it as I needed to be in that area but I didn’t realise would be so bad
Stayed 9 nights in Jan 2025