4.7 out of 5

"Enjoyed the stay. Breakfasts definitely a key feature and great way to start the day " More

By a verified traveller on Sat 30 Jun 2018

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Hotel Description

A luxury stay in Patong awaits you at Grand Mercure Phuket Patong. Within just a 10-minute stroll, you'll find Patong Beach and Jungceylon Shopping Center. Highlights at this family-friendly resort include 3 outdoor swimming pools, a full-service spa and a restaurant.

LED TVs with digital channels are featured in all 314 rooms, and you can enjoy free WiFi, coffee/tea makers and free bottled water. Fridges and round-the-clock room service make in-room dining easy, and minibars provide free refreshments. Nice touches include soaking tubs, rainfall showerheads and bathrobes. Safes, hairdryers and phones are also available.

A relaxing visit to Ryn Spa can include deep-tissue massages and Thai massages along with body wraps, body scrubs and aromatherapy. The restaurant, Bubbles Restaurant, serves international cuisine and is open for lunch and dinner. Craft Bar is the resort's own brewpub, serving drinks along with light fare. Enjoy the fitness centre, steam room, kids' swimming pool and waterslide. 4455 square feet (414 square metres) of event facilities include conference rooms, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 5-star Patong resort, you'll be 0.8 km (0.5 mi) from Bangla Road and 4.5 km (2.8 mi) from Karon Beach.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$142 per night

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Bedroom (Pool Villa)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room, Pool Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Mercure Phuket Patong ratings based on 66 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure Phuket Patong

Everyone (51) Couples (15)
5 out of 5

Posted by on 5 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Jutima

Dear valued guest, thank you very much for full score.

5 out of 5
Great location, amenities and friendly staff. Lots of options for eating.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Stechia

Dear Valued Guest, We thank you for this wonderful score and for your comment. Looking forward to welcome you back.

4 out of 5
Had a nice stay we had a problem when we first got to the hotel but staff were quick to fix it.

Posted by on 24 Dec. 2018

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Comment from Hotel Management

25 Dec. 2018 by Stechia

Dear Valued Guest, thank you for sharing your experience with us and for your 4* score!

5 out of 5
Perfect position to all bars and shops. Drinks were expensive for location but plenty of cheap bars around outside of resort.

Posted by , from Sydney on 5 Nov. 2018

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Comment from Hotel Management

6 Nov. 2018 by niwet

Dear Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

5 out of 5
We stayed in a pool access room. Generally the room was clean however the pillows need replacing. The pool was clean for most of our stay except for the last day it was unusable. Overall a pleasant stay and we would definitely consider staying again.

Posted by , from Melbourne Australia on 29 Oct. 2018

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Comment from Hotel Management

1 Nov. 2018 by niwet

Dear Alex, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!

5 out of 5

Posted by on 26 Oct. 2018

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Comment from Hotel Management

29 Oct. 2018 by Valentine

Dear Valued Guest, thank you very much for your 5* score! We hope to have the chance welcoming you back here soon.

5 out of 5
Great location. Amazing pool with swim up bar and helpful staff. Rooms were clean and comfortable

Posted by , from Sydney on 16 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by Valentine

Dear Jess, Thank you very much for your great score and comments! We are pleased to read you had a very good time with us and we hope to see you again soon!

5 out of 5
Nice hotel close to the OTOP shopping and bars etc. Great food at the hotel and at nearby restaurants

Posted by , from Sydney on 27 Aug. 2018

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Comment from Hotel Management

31 Aug. 2018 by Valentine

Dear Brian, thank you very much for taking the time to share your positive feedback with us! We look forward to welcoming you back here soon!

4 out of 5

Good location and near local food restaurants

Enjoyed the stay. Breakfasts definitely a key feature and great way to start the day

Posted by on 30 Jun. 2018

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Comment from Hotel Management

12 Jul. 2018 by niwet

Dear Guest, It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel. We look forward to having the opportunity to be able to host you again in the near future!

3 out of 5

Great Staff old Hotel

Very over priced with a long wait for check in and check out. Rooms dark and small, bathroom not very clean and had only 1 towel. Breakfast quite ordinary. One positive thing was the staff are very helpful and friendly. All in all an expensive ho hum experience

Posted by , from melbourne on 28 May 2018

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Comment from Hotel Management

4 Jun. 2018 by niwet

Dear Rick, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Property Features

Grand Mercure Phuket Patong offers its guests a full-service spa, 3 the outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. Event space at this resort measures 4455 square feet (414 square metres) and includes conference rooms. A kid's pool, a fitness centre, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Patong resort.

  • 314 guestrooms or units
  • 7 levels
  • 6 buildings
  • 4455 sq ft of conference space
  • 414 sq. m of conference space
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (40.2 km / 25 mi)
  • Property shuttles: Free area shuttle and shopping centre shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Mercure Phuket Patong offers 314 forms of air-conditioned accommodation with minibars (stocked with some free items) and a safe. 40-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Deep soaking tub
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Bubbles Restaurant – This poolside restaurant specialises in international cuisine and serves lunch and dinner.

Craft Bar – This brewpub only serves light fare. Happy hour is offered. Open daily.

Bounce – This poolside cocktail bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

Chou Chou Deli Shop – This Cafe specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Deep tissue massage
  • Steam room in spa
  • Number of treatment rooms 5
  • Thai massage
  • Couples treatment rooms
  • Sports massage
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 500 for adults and THB 250 for children (approximately)
  • Airport shuttle fee: THB 2000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Phuket Patong Hotel
  • Grand Mercure Phuket Hotel
  • Grand Mercure Phuket Patong
  • Grand Mercure Phuket
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Resort

You should know

  • Grand Mercure Phuket Patong offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.