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4.5 out of 5

"Staff friendly splash mountain bar staff were awesome. However the room cleaning needs to be better ie clean towel s everyday clean benches, replace c ... " More

By a verified traveller on Sat 21 Apr 2018

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Hotel Description

A luxury stay in Patong awaits you at The Senses Resort & Pool Villas, Phuket - SHA Extra Plus. You'll be 0.9 km (0.5 mi) from Jungceylon Shopping Center and 1.8 km (1.1 mi) from Patong Beach. Highlights at this family-friendly resort include a full-service spa, a restaurant, and an outdoor swimming pool.

Free WiFi, fireplaces, and balconies are featured in all 116 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads, bathrobes, and slippers. Additionally, TVs, coffee/tea makers, and free local calls are available.

A day of pampering at Unwind can include Thai massages, body wraps, and body scrubs along with access to the sauna and steam room. The fine-dining restaurant, Eat More Restaurant, serves international cuisine. Splash Mountain Bar is the resort's own rooftop bar, serving drinks along with light fare. Enjoy the free kids' club, gym, steam room, and kids' swimming pool. 4304 square feet (400 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a snack bar/deli, and free supervised kids' activities. Each morning continental breakfast is served between 6:30 AM and 11 AM. There's also free self parking, along with the convenience of a free beach shuttle.

With a stay at this 4.5-star Nanai Road resort, you'll be 1.1 km (0.7 mi) from Bangla Road and 4.7 km (2.9 mi) from Freedom Beach.

Deluxe Room, Balcony, Sea View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$107* Per night/room 24 Jan. - 25 Jan.

Deluxe Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Senses Suite with Private Jacuzzi- Free Minibar

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean Panoramic Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room Sea View Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Senses Resort & Pool Villas, Phuket - SHA Extra Plus ratings based on 33 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Senses Resort & Pool Villas, Phuket - SHA Extra Plus

Everyone (25) Couples (5) Family (3)
4 out of 5

Posted by on 30 Jul. 2019

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Comment from Hotel Management

5 Sep. 2019 by Thanchanok

Thank you for taking the time to provide us with your valuable feedback.

4 out of 5
Staff friendly splash mountain bar staff were awesome. However the room cleaning needs to be better ie clean towel s everyday clean benches, replace coffee every day , clean sheets to. Clean vanity toilet and shower to .overall the stay was good

Posted by on 21 Apr. 2018

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5 out of 5

Best resort

We had an amazing stay at the senses. We stayed in the beach view room. The staff were absolutely wonderful and helpful. The room was very spacious and was cleaned daily. We walked everywhere so a great location. Would 100% recommend. First time in phuket! Will definitely be back here to stay!!

Posted by , from NZ on 4 Dec. 2017

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5 out of 5

Views and Value

Pros: definitely friendly efficient staff.
Location: Beach about a ten minute walk and lovely esplanade for sea breeze.
Beautiful Bay views from verandah and a pool to relax at and enjoy the ambience, always seats available. Shops, bars, restaurants walkable with shuttle bus if required. There are a number of steps up to hotel, good exercise after great breakfast.

Posted by , from Queensland Australia on 14 Aug. 2017

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5 out of 5

Loved the staff.

Pros: View and staff
Cons: Breakfast
Location: Near everything
Staff were very nice and kind to us. I loved the deluxe seaview room and the room with jacuzzi was perfect. Highly recommendable

Posted by on 8 Aug. 2017

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1 out of 5

Not Good

Lifts no air con and lobby and restaurant hot only your room has air conditioner, lobby staff poor English and don't care stay one week and could not get light globe fixed told staff (lobby and cleaners) have to ask more than once get your room cleaned only good thing about this hotel is the pool Also one of breakfast staff rude For the money you pay you can get much better hotel Hope this helps someone I will not return to this hotel

Posted by , from Tasmania on 7 Jul. 2017

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2 out of 5

Definately not a 4.5 star Resort.

Pros: Staff very polite, professional and helpful.
Cons: The Resort needs to be transparent and advise guests of the renovations and the condition of the Resort at the time of booking.
Location: The beach is 15-20 minute walk. Shopping Centre close.
This is definitely not a 4.5 star Resort, maybe a 2.5 or 3 star. The photos advertised must have been when the Resort first opened. Very disappointed when I arrived to be told I had to leave a $5000 baht and advised not to use credit card as it takes between 4-6 weeks to refund deposit. The pool area is extremely run down, there numerous areas where the pool decking is rotting and there are large gaps between the decking. The lounge chairs had holes and in very poor condition. When existing the lifts from level 1 - 4 the walkway was covered with synthetic grass. It felt as though it was a temporary structure and felt unsafe to walk on. The resort was under renovations Monday - Friday and at times the noise was very intrusive. The room was comfortable and clean and the service provided by the staff was very polite, professional and helpful. I have stayed at other Hotels in Patong that have been rated 4 star Resorts such as Phuket Gracelands Resort & Spa and felt these Resorts are far superior.

Posted by on 23 Jun. 2017

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4 out of 5

Nice hotel, Clean and close to the shopping centre

Pros: How clean it was and the food
Wonderful I rate 4/5 and would let everyone know about it

Posted by on 13 May 2017

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4 out of 5

staff were great!

Pros: Staff excellent good facilities....great choices at breakfast
Location: Location fine. has regular free service to "town and beach"
friendly and helpful staff. Good facilities. "Tour desk" efficient and gracious Long/steepwalk up from street only negative

Posted by , from sydney on 9 Jan. 2017

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5 out of 5

Loved it! Best hotel ever

Loved the view, the experience, the room, everything was on point.

Posted by on 6 Jan. 2017

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About the The Senses Resort & Pool Villas, Phuket - SHA Extra Plus

Location 111/7 Nanai Road, Patong, Phuket 83150

Property Features

The Senses Resort & Pool Villas, Phuket - SHA Extra Plus offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this resort measures 4304 square feet (400 square meters) and includes a conference center. A children's pool, a steam room, and a rooftop terrace are also featured at the luxury The Senses Resort & Pool Villas, Phuket - SHA Extra Plus. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Patong resort.

  • 116 guestrooms or units
  • 8 buildings
  • 4304 sq ft of conference space
  • 400 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle and shopping center shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

The Senses Resort & Pool Villas, Phuket - SHA Extra Plus offers 116 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. This Patong resort provides complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Fireplace
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 11 AM.

Eat More Restaurant - Overlooking the ocean, this fine-dining restaurant specializes in international cuisine. A children's menu is available.

Splash Mountain Bar - This poolside rooftop bar specializes in international cuisine and serves light fare only. Open daily.

The Love Lounge - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

Spa Services

  • Facial treatments
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Steam room in spa
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

When travelling to Thailand, you may be required to quarantine at an SHA Extra Plus hotel. Check government regulations to see how long the current quarantine period is. Travelers booking a quarantine hotel need to use the pay now option. Unless specified, booking does not include COVID-19 test fees or airport transfer, which are mandatory requirements. Please pay the hotel directly for these services to receive a booking confirmation letter required for obtaining Thailand Pass entry.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1000.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Senses Resort & Pool Villas, Phuket - SHA Extra Plus

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

  • No cots (infant beds) available
  • Service animals not allowed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: THB 250 for adults and THB 125 for children (approximately)
  • Airport shuttle fee: THB 1000 per vehicle (one way)
  • Rollaway bed fee: THB 1000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Senses Kathu
  • Senses Resort
  • Senses Resort Kathu
  • The Senses Resort Patong, Phuket
  • Senses Resort Patong
  • Senses Patong
  • Senses Resort Pool Villas Phuket Patong
  • Senses Resort Pool Villas Phuket
  • Senses Pool Villas Phuket Patong
  • Senses Pool Villas Phuket
  • The Senses Resort

You should know

  • The Senses Resort & Pool Villas, Phuket - SHA Extra Plus offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.