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Avista Grande Phuket Karon - MGallery

5.0 star property
Luxury spa hotel, walk to Karon Beach

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Photo gallery for Avista Grande Phuket Karon - MGallery

Beach/ocean view
Exterior
Deluxe Suite, Mountain View (Whirlpool bath)
3 restaurants, breakfast, lunch served; local and international cuisine
Premium bedding, down duvets, minibar, in-room safe
Reviews
9.2

Wonderful

Popular amenities

  • Spa
  • Pool
  • Breakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
38 Soi Luang Phor Chuan Soi 1, Karon, Phuket, 83100
  • Popular LocationKaron Beach4 min walk
  • Popular LocationKata Beach16 min walk
  • Popular LocationKata Noi Beach11 min drive
  • AirportPhuket (HKT-Phuket Intl.)64 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Pool View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Down duvet
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Mountain View (Whirlpool bath)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, Mountain View (Whirlpool bath)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Pool Access, Garden View

Deluxe Suite, 1 King Bed, Pool Access, Garden View

Deluxe Suite, 1 King Bed, Pool Access, Garden View

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Balcony, Sea View

Premium bedding, down duvets, minibar, in-room safe

Premier Room, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Down duvet
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Sea View (Whirlpool bath)

Deluxe Suite, 1 King Bed, Sea View (Whirlpool bath)

Deluxe Suite, 1 King Bed, Sea View (Whirlpool bath)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Pool Access, Sea View

Deluxe Suite, 1 King Bed, Pool Access, Sea View

Deluxe Suite, 1 King Bed, Pool Access, Sea View

Highlights

Balcony
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Multiple Beds, Balcony, Sea View (Family)

Premium bedding, down duvets, minibar, in-room safe

Premier Room, Multiple Beds, Balcony, Sea View (Family)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Down duvet
  • 53 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds, Balcony, Mountain View (Family)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Multiple Beds, Balcony, Mountain View (Family)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Down duvet
  • 53 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Mountain View

Deluxe Room, 1 King Bed, Balcony, Mountain View

Deluxe Room, 1 King Bed, Balcony, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Blackout curtains
Premium bedding
Down duvet
  • 53 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
Pullman Phuket Karon Beach Resort
Pool
Spa
Kids pool
Waterslide
4.3 out of 5, Excellent, (1001)
The price is AU$158
for 1 night
includes taxes & fees
29 May - 30 May
Pullman Phuket Karon Beach Resort

About the area

Karon

A luxury stay in Karon awaits you at Avista Grande Phuket Karon - MGallery. Within a 5-minute stroll you'll find Karon Beach and Kata Beach within a 20-minute walk. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Pearl Spa can include deep-tissue massages and Swedish massages along with detox wraps, body wraps and aromatherapy. The restaurant, Portosino Restaurant, serves local and international cuisine and is open for breakfast, lunch and dinner. Dim Sun Rooftop Bar is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy the free kids' club, 24-hour gym, kids' swimming pool and pool loungers. 2422 square feet (225 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Karon hotel, you'll be 3.4 km (2.1 mi) from Big Buddha and 3.8 km (2.3 mi) from Kata Noi Beach.

What's nearby

  • Karon Beach - 4 min walk
  • Kata & Karon Walking Street - 14 min walk
  • Kata Beach - 16 min walk
  • Kata Noi Beach - 11 min drive
  • Big Buddha - 14 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 64 min drive

Restaurants

  • Tann Terrace Cafe - 6 min walk
  • Baan Bang-La Restaurant - 10 min walk
  • Subway - 5 min walk
  • Kalika - 6 min walk
  • Capri - 3 min walk

About this property

Avista Grande Phuket Karon - MGallery

Luxury spa hotel, walk to Karon Beach
Avista Grande Phuket Karon - MGallery offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour fitness centre, and a children's pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 2 meeting rooms, and coworking spaces. Event space at this hotel measures 2422 square feet (225 square metres) and includes conference space. Spa services, a library, and a complimentary children's club are also featured at the luxury Avista Grande Phuket Karon - MGallery. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Karon hotel.

  • 159 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 2422 sq ft of conference space
  • 225 sq. m of conference space
  • Built in 2017
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Avista Grande Phuket Karon - MGallery offers 159 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. LED televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Pearl Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Italian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, covered self parking on site
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 450 for adults and THB 225 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • CHAR'D Grill
  • Dim Sun Rooftop Bar
  • Portosino Restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Library
  • Table tennis

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,422 square feet of conference space
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Avista Grande Phuket Karon - MGallery

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 2000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 450 for adults and from THB 225 for children
  • Airport shuttle fee: THB 1800 per vehicle (one-way, maximum occupancy 6)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 0835554005953
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 0835554005953. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash and mobile payments.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Avista Grande Phuket Karon MGallery Sofitel Hotel
Avista Grande Phuket MGallery Sofitel Hotel
Avista Grande Phuket Karon MGallery Sofitel
Avista Grande Phuket MGallery Sofitel
Avista Gran Phuket MGallery S

Frequently asked questions

What is the cancellation policy at Avista Grande Phuket Karon - MGallery?

Avista Grande Phuket Karon - MGallery offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Avista Grande Phuket Karon - MGallery?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Avista Grande Phuket Karon - MGallery on 3 June 2024 start from AU$181.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Avista Grande Phuket Karon - MGallery?

Yep, Avista Grande Phuket Karon - MGallery has a free self car park. Onsite parking is limited.

Are there any beaches close to Avista Grande Phuket Karon - MGallery?

Yep, Avista Grande Phuket Karon - MGallery is a short 4-minute walk from Karon Beach. Fun beach activities include jet skiing, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Avista Grande Phuket Karon - MGallery?

Yep, Pearl Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Avista Grande Phuket Karon - MGallery have a pool?

Yep, and guests recommend it! Avista Grande Phuket Karon - MGallery has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Avista Grande Phuket Karon - MGallery?

Avista Grande Phuket Karon - MGallery features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with deep soaking tubs and premium bedding.

What makes Avista Grande Phuket Karon - MGallery a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Avista Grande Phuket Karon - MGallery.

Is Avista Grande Phuket Karon - MGallery family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Avista Grande Phuket Karon - MGallery is a hit with families.

Are there hot tubs in the rooms at Avista Grande Phuket Karon - MGallery?

No, but there are deep-soaking baths in the guestrooms.

Does Avista Grande Phuket Karon - MGallery serve breakfast?

Yep, guests quite like the buffet brekkie here! Available daily from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Avista Grande Phuket Karon - MGallery?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Avista Grande Phuket Karon - MGallery?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Avista Grande Phuket Karon - MGallery?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Avista Grande Phuket Karon - MGallery?

No, pets and service animals are not allowed.

Avista Grande Phuket Karon - MGallery Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 319 out of 471 reviews" "
Rating 8 - Good. 107 out of 471 reviews" "
Rating 6 - Okay. 35 out of 471 reviews" "
Rating 4 - Poor. 6 out of 471 reviews" "
Rating 2 - Terrible. 4 out of 471 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent modern 5 star hotel set back away from the hustle and bustle of Karon and Kata yet walkable to local beach and nearby nightlife. Plenty of bars and restaurants to suit all. Across the road from Karon beach which is great for sunbathing and watching the sunset. Breakfast buffet was exceptional and well worth the additional cost. We utilised the on site spa for a Thai massage that was also a fantastic experience. Staff were very attentive and ensured our stay met every expectation (special thanks to Jitsinee Saswatsarnti (Nat) for assisting us). We booked a swim up sea view room that is worth the extra cost as gets the afternoon sunshine. Would definitely recommend this hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent service
I enjoyed my stay at the Avista Grande very much. The service was truly excellent. Every member of the team was welcoming, gracious, and extraordinarily helpful. From the front desk, to the pool bar, to the restaurant, the level of service was top notch. One room tip - when I arrived, I was "upgraded" to a Deluxe Suite with Whirlpool Bath. In hindsight, I should have skipped it. The room is large, but the bed is in the center of the room. No nightstands. The only outlet is not next to the bed, so one cannot keep a phone nearby while sleeping. The overhead lights were fully on or off, with no bed stand lights to read by before going to sleep. Pretty room, but not so practical. Strongly recommend the hotel, but not the suite.
Stayed 5 nights in Jan 2024

10/10 Excellent

Susan

Stayed 2 nights in Jan 2024

10/10 Excellent

Ravik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best for the buck period! Very friendly staff great food! Private area! Big balcony!!! Definitely coming back!
Stayed 2 nights in Jan 2024

6/10 Okay

Hideo

Liked: Staff & service
Unfortunately we were disappointed with our room’s condition. Our door handle seemed broken and defective. They seemed to have repaired it temporarily but the problem persisted after a few times open and closing the door. The bathroom also smelled of mildew and the mini fridge was leaking. The view was spectacular and the hotel staff were nice but unfortunately the hotel rooms lacked the
Stayed 2 nights in Jan 2024

10/10 Excellent

Himesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at this hotel. We were travelling with two small kids and the hotel really did go out of their way to accommodate our requests. The staff were simply amazing and friendly, and a special mention to Vanshdeep, Oil, Pearl, Sai, Yulie, Joy and many more. The hotel was great, clean and was in a great location, especially with kids with shops and restaurants close by. We are vegetarian, and options for us were very limited at their restaurant, but that was the only issue we had. Other than that, it was truly a 5 star experience.
Stayed 6 nights in Dec 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, convenient quiet location, excellent breakfast!
Stayed 3 nights in Dec 2023

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the people that work in the hotel give you a great service, always smiling you and taking care of what you need or want. Highly recomended!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Katharene, Lawndale

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality
Stayed 7 nights in Nov 2023

8/10 Good

Sade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at the Avisha Hotel was fantastic. On arrival we were treated to lovely display in our room and a cake to celebrate our honeymoon. Check in was easy and straightforward. The property was lovely. Our room was immaculate. The poolside is wonderful however would have been great to have a jacuzzi as there isn’t one. Staff at the main desk and housekeeping was great. I would say that the service at the poolside is very slow. Took a long time for someone to take our drinks orders and pool lacked atmosphere. Feels like an entertainment team might help for weekends to create an atmosphere. The beach across the road has great service and food options and we preferred going there over the poolside in the hotel. The location for the hotel was perfect for us. Quiet yet close enough to the more lively area of Patong. We loved that we could come back to the tranquility of the hotel after going out during the day. Breakfast is great with lots of options. Would recommend booking excursions via the hotel as we didn’t and we didn’t really get the best experience as a result. Altogether a great stay.