Scottsdale Plaza Resort

4.0 star property
Luxury resort with 2 outdoor pools and 24-hour fitness centre

Photo gallery for Scottsdale Plaza Resort

Front of property
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Property grounds
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Pet-friendly
The current price is AU$223
includes taxes & fees
13 July - 14 July

Explore the area

Map
7200 N Scottsdale Rd, Paradise Valley, AZ, 85253
  • Scottsdale Fashion Square
    ‪4 min drive‬
  • Salt River Fields at Talking Stick
    ‪5 min drive‬
  • Camelback Mountain
    ‪16 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪21 min drive‬

Room options

Room, Multiple Beds (Mcdowell Casita)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Villa, 2 Queen Beds (Two story)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

Room, Multiple Beds (Goldwater Casita)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Room, 1 King Bed, Patio

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

Premium Room, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 King Beds

Villa, 1 King Bed (Two story, Courtyard pool)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Pool View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Two story, Courtyard pool)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

Premium Room, Multiple Beds, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 6
  • 2 King Beds

Room, 1 King Bed, Roll-in Shower, Patio (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Room, Multiple Beds, Courtyard View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 King Beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed (Two story)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room (Essential)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Patio

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Sonoran Casita)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Roll-in Shower (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Mccormick Casita)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

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About the area

Paradise Valley

A luxury stay in the heart of Paradise Valley awaits you at Scottsdale Plaza Resort. You'll be 0.5 km (0.3 mi) from McCormick-Stillman Railroad Park and 4.6 km (2.8 mi) from Salt River Fields at Talking Stick. Highlights at this eco-friendly resort include 2 outdoor swimming pools and a 24-hour gym. .Enjoy the pool cabanas and pool loungers. Other amenities include a coffee shop/cafe and a snack bar/deli. .Sights within a 10-minute drive of this 4-property class Paradise Valley resort include Scottsdale Fashion Square and Scottsdale Quarter.

What's nearby

  • Scottsdale Fashion Square - 4 min drive - 4.2 km
  • Salt River Fields at Talking Stick - 5 min drive - 3.8 km
  • Talking Stick Resort Casino - 6 min drive - 6.1 km
  • Phoenix Zoo - 13 min drive - 12.4 km
  • Camelback Mountain - 16 min drive - 5.3 km

Getting around

  • Sky Harbor International Airport (PHX) - 26 min drive

Restaurants

  • ‪Fogo de Chão Brazilian Steakhouse - ‬2 min drive
  • ‪JD's Lounge at The Scottsdale Plaza Resort - ‬5 min walk
  • ‪Blanco Cocina + Cantina - ‬2 min drive
  • ‪SumoMaya - ‬15 min walk
  • ‪Starbucks - ‬3 min drive

About this property

Scottsdale Plaza Resort

Luxury resort with 2 outdoor pools and 24-hour fitness centre
Along with a coffee shop/cafe, there's a snack bar/deli on site. Scottsdale Plaza Resort offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 meeting rooms available. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Scottsdale Plaza Resort. The resort can provide concierge services and wedding services.

Smoking is allowed in designated areas at this 4-star Paradise Valley resort.

  • 404 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1965
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Coffee shop
Scottsdale Plaza Resort offers 404 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Microwaves and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

42-inch flat-screen televisions come with cable channels and pay-per-view films. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: High-speed internet

Parking and transport

  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Heated pool
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Fenced pool
  • In-room microwave
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Lockers
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station

Outdoors

  • In a regional park
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Ballroom
  • Built in 1965
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75.00 per stay
  • Weight limit: 50 lb per pet
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Parking
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 11:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Scottsdale Plaza
Scottsdale Plaza Resort
Scottsdale Plaza Hotel Paradise Valley
Scottsdale Plaza Parase Valle
Scottsdale Plaza Resort
The Scottsdale Plaza & Villas

Frequently asked questions

What is the cancellation policy at Scottsdale Plaza Resort?

Scottsdale Plaza Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Scottsdale Plaza Resort?

As of 9 July 2025, prices found for a 1-night stay for 2 adults at Scottsdale Plaza Resort on 13 July 2025 start from AU$164.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Scottsdale Plaza Resort have a pool?

Yep, and guests love it! Scottsdale Plaza Resort has 2 outdoor swimming pools and a heated pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 11:00 PM.

Is there a free airport shuttle available at Scottsdale Plaza Resort?

No, Scottsdale Plaza Resort does not offer an airport shuttle service.

What time are check-in & check-out at Scottsdale Plaza Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Scottsdale Plaza Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1456 out of 2269 reviews
Rating 8 - Good. 461 out of 2269 reviews
Rating 6 - Okay. 213 out of 2269 reviews
Rating 4 - Poor. 83 out of 2269 reviews
Rating 2 - Terrible. 56 out of 2269 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baby Shower Trip

Love the fact that the room was freshened up daily. We were in th process of printing boarding passes on 8/7 when the printer ran out of paper. A staff member just happened to be walking by and reloaded the printer without even having to be asked. Check in was great. We were on an early arriving flight and the front desk was able to accomodate our request for early check in. Great location. We'll be back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Staying in the VIP was hardly VIP, it wasn’t even standard. They didn’t do basic cleaning until we complained the third day. The only good staff were the bartenders who worked hard. There was garbage and dishes all over the property. I’ve never seen a resort not have staff walking around keeping the ground clean until now. Unfortunately disappointed.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort! Will definitely be our vacation home, when we’re in Arizona!
Stayed 4 nights in Apr 2025

10/10 Excellent

Shelly Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The grounds are incredible. The rooms are wonderful. Kathy at the garden Café is superb as always. The surroundings are beautiful and the walkability is great. The staff at the front desk is horrible.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Linda Marie, EAST TROY

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Schuyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and we enjoyed how quiet it was. The pools were great!
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexa, Phoenix

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect fit for our group! Everything about our room was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Kin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location..great food and shopping walkable across street. The rooms are huge and clean. Great pools. Great pool/food service. Easy to get to old town Scottsdale and Fashion mall from there.
Stayed 7 nights in Mar 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Vicki

Business traveller
Liked: Cleanliness
Disliked: Amenities
Im sure there are better accommodations there than i had. Even though i was "upgraded" my room was dark n old lookin. The sink area was too close to bedroom area. The shower although it looked nice had very u accommodating water and pressure. Lighting in bathroom was poor. Would not stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Each staff member we interacted with brought a bit of joy to our day.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kimberly

Stayed 3 nights in Apr 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 6 nights in Mar 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and beautiful grounds

Great hotel upgraded us to the 1 bedroom suite since we got in late. Beautiful bar pool and grounds
Stayed 1 night in Mar 2025

4/10 Poor

Joshua

Travelled with partner
Disliked: Cleanliness
Understaffed, though the staff we did interact with were nice. Others ignored us. Restaurant was severely understaffed. Room was musty, dusty, light bulbs were dead, cobwebs evident. Contacted front seat thru Expedia app and no one replied. Hotel requires $38 resort fee, but doesn’t give you towels or make your bed everyday. Property (outside) is lovely. Unfortunately the cleaning staff leaves garbage bags sitting on the lawn every day. It just seems that at a price tag of nearly $400 per night, the stay should have no issues and much better communication.
Stayed 4 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort

It would be funny if it weren't so diabolical

This is the second time I have stayed here and although the first time was excellent, this time was extremely disappointing. On the first day I requested my room be made up and by 5:00pm I had to find housekeeping and again request the room be made up. The following day it was not made up at all despite again requesting it be done. I just left it this time. Day three same again. I reminded them in the morning and again at 3:00pm and 5:00pm. Eventually someone arrived at 6:30pm who was clearly not from Housekeeping. He basically blamed me for not reporting it to housekeeping earlier and admonished me and informed me to report these things earlier, which is exactly what I had done. The room was partially made up, but clearly the aforementioned person did not want to be there and did not even tidy up the bottom sheet, but just pulled the top sheet up and left the bottom sheet in a mess. Well onto day 4 and surely this could not be a problem again. Wrong. I informed reception at 7:15am that I wanted the room made up. By 5:00pm this still had not happened and I had to go and remind them again. Finally on day 5 when I was checking out and had a 'Do not disturb' sign on the door there was a knock and they came to make up the room as I was checking out. The restaurant staff were amazing and Bob, the shuttlebus driver, was awesome, but sadly the housekeeping staff let the entire resort down and destroyed the entire experience.
Stayed 5 nights in Mar 2025

4/10 Poor

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have stayed here many times over the past few years and my previous 2 stays were not pleasant namely my most recent stay last week. Staff was rude and not helpful. I had to move rooms twice just like I had to on my stay before my most recent trip due to issues with there only being hot water in the shower. After sending an email to management it took them almost a week to reply to me and barely addressing my dissatisfaction. They have lost me as a customer simple due to the lack of consideration with the multiple issues I experienced. FYI - I wasn't even looking for a refund or any type of credit. Too bad management couldn't be bothered.
Stayed 4 nights in Mar 2025