Sanctuary Camelback Mountain Resort and Spa

5.0 star property
Luxury hotel with 3 outdoor pools and full-service spa

Photo gallery for Sanctuary Camelback Mountain Resort and Spa

Villa (Luna) | Balcony view
Villa (Luna) | Living area
Exterior
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Villa (Ventana)

Popular amenities

  • Bar
  • Hot tub
The current price is AU$597
includes taxes & fees
30 July - 31 July

Explore the area

Map
5700 E McDonald Drive, Paradise Valley, AZ, 85253
  • Scottsdale Fashion Square
    ‪5 min drive‬
  • Biltmore Fashion Park
    ‪9 min drive‬
  • Camelback Mountain
    ‪13 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪17 min drive‬

Room options

Villa (Ventana)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 315 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds

Room, 1 King Bed, Accessible (Mountain Casita)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Patio (Spa Patio Casita)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Patio (Spa Patio Casita King)

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Patio
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 60 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Terrace (Terrace Casita King)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Patio
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
  • 81 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Mountain Suite King)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 93 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Double Beds (Mountain)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 93 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed (Camelback)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 93 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds (Mountain Casita)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed, Accessible (Spa)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
  • 111 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Villa (Norte)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 279 sq m
  • Mountain view
  • Sleeps 8
  • 3 King Beds and 2 Double Beds

Suite, 1 King Bed (Spa)

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
  • 111 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible (Mountain)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 93 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Villa, 3 Bedrooms (Villa Mariposa)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 557 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds

Villa (Luna)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private outdoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 511 sq m
  • Mountain view
  • Sleeps 10
  • 3 King Beds and 2 Double Beds

Villa (Mesa)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Heating
Connecting rooms available
  • 409 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Double Beds

Room, 1 King Bed (Mountain Casita King)

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Villa (Roca)

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Fireplace
Private pool
Air conditioning
Heating
  • 260 sq m
  • Mountain view
  • Sleeps 8
  • 3 King Beds and 2 Double Beds

Room, 1 King Bed (Camelback Casita)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Villa (Montana)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 446 sq m
  • Mountain view
  • Sleeps 8
  • 2 King Beds and 4 Double Beds

Villa (del Sol)

Highlights

Patio
Garden
Separate dining area
Separate sitting area
Fireplace
Private pool
Private outdoor hot tub
Air conditioning
  • 325 sq m
  • Mountain view
  • Sleeps 8
  • 2 King Beds and 4 Double Beds

Villa (Paz)

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 186 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds

Suite, 2 Double Beds (Camelback)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
  • 93 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About the area

Paradise Valley

A luxury stay in Paradise Valley awaits you at Sanctuary Camelback Mountain Resort and Spa. You'll be 4 km (2.5 mi) from Camelback Mountain and 4.5 km (2.8 mi) from Scottsdale Fashion Square. Highlights at this boutique hotel include 3 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Sanctuary Resort Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 3 outdoor tennis courts, gym and Hot tub plus access to free bike hire. Other amenities include free Wi-Fi in public areas, a sauna and coffee/tea in a common area. Cooked-to-order breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this Camel Dale Properties hotel include Talking Stick Resort Casino and Arizona State University.

What's nearby

  • Scottsdale Fashion Square - 5 min drive - 4.2 km
  • Biltmore Fashion Park - 9 min drive - 8.3 km
  • Talking Stick Resort Casino - 11 min drive - 10.6 km
  • Camelback Mountain - 13 min drive - 3.0 km
  • Phoenix Zoo - 14 min drive - 12.0 km

Getting around

  • 38th Street - Washington Station - 13 min drive
  • Sky Harbor International Airport (PHX) - 16 min drive

Restaurants

  • ‪Fogo de Chão Brazilian Steakhouse - ‬5 min drive
  • ‪The Henry - ‬6 min drive
  • ‪Buck & Rider - ‬6 min drive
  • ‪Flower Child - ‬5 min drive
  • ‪Blanco Cocina + Cantina - ‬5 min drive

About this property

Sanctuary Camelback Mountain Resort and Spa

Luxury hotel with 3 outdoor pools and full-service spa
Sanctuary Camelback Mountain Resort and Spa offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

3 meeting rooms and limo/town car service are available. Event space at this hotel measures 3204 square feet (298 square metres) and includes conference space. A fitness centre, a sauna, and spa services are also featured at the luxury Sanctuary Camelback Mountain Resort and Spa. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Paradise Valley hotel.

  • 1 floor
  • 110 guestrooms or units
  • 3204 sq ft of conference space
  • 298 sq. m of conference space
  • Built in 2002
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sanctuary Camelback Mountain Resort and Spa offers 110 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Paradise Valley hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Sanctuary Resort Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: USD 30 to 50 for adults and USD 30 to 50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,204 square feet of conference space

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Handrails in stairways
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Sign language-capable staff
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 floor
  • Banquet hall
  • Built in 2002
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30.00 to 50.00 for adults and USD 30.00 to 50.00 for children
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Camelback Mountain Sanctuary
Resort Sanctuary
Sanctuary Camelback Mountain
Sanctuary Camelback Mountain Paradise Valley
Sanctuary Camelback Mountain Resort
Sanctuary Camelback Mountain Resort Paradise Valley
Sanctuary Camelback Resort
Sanctuary Mountain Resort
Sanctuary Resort Camelback
Sanctuary Resort Camelback Mountain
ctuary Camelback Mountain
Sanctuary on Camelback Mountain Resort Spa

Frequently asked questions

What is the cancellation policy at Sanctuary Camelback Mountain Resort and Spa?

Sanctuary Camelback Mountain Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sanctuary Camelback Mountain Resort and Spa?

As of 27 July 2025, prices found for a 1-night stay for 2 adults at Sanctuary Camelback Mountain Resort and Spa on 30 July 2025 start from AU$596.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sanctuary Camelback Mountain Resort and Spa?

Yep, Sanctuary Camelback Mountain Resort and Spa has a free self car park, free valet parking and free extended parking.

Is there a spa on site at Sanctuary Camelback Mountain Resort and Spa?

Yep, Sanctuary Resort Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Sanctuary Camelback Mountain Resort and Spa have a pool?

Sanctuary Camelback Mountain Resort and Spa has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Sanctuary Camelback Mountain Resort and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sanctuary Camelback Mountain Resort and Spa.

Is Sanctuary Camelback Mountain Resort and Spa family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as free extra beds in the guestrooms, it's no surprise that Sanctuary Camelback Mountain Resort and Spa is a hit with families.

Does Sanctuary Camelback Mountain Resort and Spa serve breakfast?

Yep, cooked-to-order breakfast is served daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Sanctuary Camelback Mountain Resort and Spa?

No, Sanctuary Camelback Mountain Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Sanctuary Camelback Mountain Resort and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Sanctuary Camelback Mountain Resort and Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sanctuary Camelback Mountain Resort and Spa?

Cats and dogs are welcome at Sanctuary Camelback Mountain Resort and Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Sanctuary Camelback Mountain Resort and Spa?

There is a golf course next to Sanctuary Camelback Mountain Resort and Spa.

Sanctuary Camelback Mountain Resort and Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 643 out of 807 reviews
Rating 8 - Good. 109 out of 807 reviews
Rating 6 - Okay. 39 out of 807 reviews
Rating 4 - Poor. 11 out of 807 reviews
Rating 2 - Terrible. 5 out of 807 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Nathan

Liked: Room comfort
Disliked: Cleanliness, staff & service

Very Average

Should be a very nice experience but poor service, nowhere near the 5 star price point, an extremely crowded pool and spa and very average f&b made this a somewhat disappointing stay although location and views are amazing.
Stayed 3 nights in Apr 2025

10/10 Excellent

Berto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome boutique resort all around!
Stayed 5 nights in Apr 2025

4/10 Poor

Glenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For hotel with the price tag x night this one has they room was very disappointing, there was a rug in the room in the leaving area that I wouldn’t even use at my dog’s patio. Furniture outdated, very limited dining options. For sure not a $1k x night worth hotel.
Stayed 1 night in Apr 2025

8/10 Good

Cornelia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is considered a pet friendly property - but they would not allow in the beginning our dog in the dining area - only on the patio. But finally the manager made it happen and we always could sit inside since it was either too hot or chilly to sit on the patio. The maintenance should also replace on a regular schedule batteries for the fire alarm detectors. Ours started beeping in both rooms. But neighbors in close by rooms had the same problems at the same time. In the coming days we heard more beeping around in other parts of property. There is an in room safe on the top shelf of closet- but it is not bolted to the wall and could have been easily removed
Stayed 6 nights in Mar 2025

6/10 Okay

Reilly

Liked: Amenities
For the price, it was disappointing. The room was fine but nothing special and the floors seemed dirty. The pool was very crowded - you can barely find a chair and some people had to wait. My room wasn’t serviced until extremely late in the afternoon and though they removed the used towels and bath mats, they did not replace them. The spa was very nice but one of the practitioners decided to leave the doors and shades open to the outside during a massage and there was a wedding going on (loud) as well as it was way too light in the room. For the luxury experience (and price) that they claim to have, I would recommend staying somewhere else.
Stayed 3 nights in Mar 2025

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the seclusion and gorgeous setting. Pool is lovely and overall we liked our room. We were a little disappointed that with our casita we could hear everything in the adjoining space through the door that links the two rooms. I could hear normal volume full conversations. Given how quiet and serene everything else this was a let down. Also the water in our shower could have been a tad bit hotter. Appreciated being able to made espresso in our room each morning and listen to the birds chirp outside. The jade bar happy hour food was great and so was our breakfast sandwich from elements. The breakfast fried rice was decent but not our favorite. Room service was excellent. The pool snacks were a little disappointing but the staff wonderful. The bell guys were fantastic and the house car super convenient for off site dining. Our room wasn’t ready at check in time and we had to check back in a couple of times, we did arrive early but it still wasn’t ready at 4. It wasn’t a big deal for us to wait but I also feel like front desk staff didn’t even apologize or really offer us a place to go or options while we waited. We wandered and found our way to the bar. I enjoyed my time at the spa although I don’t think I actually got the pedicure that I booked given that it had some extras I didn’t get but the ladies were very sweet and attentive so not a big concern. My motherhood massage was great and the heated adjustable bed was so comfortable. Overall enjoyed our stay.
Stayed 3 nights in Mar 2025

8/10 Good

Douglas

Stayed 5 nights in Mar 2025

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
I had high expectations for this immaculate property and its services, but I was disappointed with my experience. When I inquired about the pool area hours, management informed me that it would be open until 11 PM. However, when I arrived at 8:30 PM on a Friday evening, I found the swimming area completely dark. A maintenance worker eventually arrived and suggested that I should have known how to turn on the jacuzzi. When I asked about the pool lights, he stated there was a light available, but it turned out to be just a safety light. Unfortunately, no additional service was provided. This was especially disappointing given the property's otherwise immaculate condition.
Stayed 2 nights in Mar 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Casita we stayed in was run down for and old for an upscale resort. Needs updating and work. Windows don’t work, shower door leaks
Stayed 4 nights in Mar 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
1st class. Would recommend to everyone.
Stayed 3 nights in Mar 2025

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Matt

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the spa. All treatment providers were friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

FARILL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort, service is exceptional, they offer rides in their cars to drop you off and pick you up from the shopping center or restaurants. we used this service everyday. Restaurants, spa and pool are great. even played pickleball, wish we had time to try one of their yoga classes
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

April, Manhattan Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sanctuary is a lovely property! Our suite was marvelous. Loved the pool and spa, and Elements dinner was delish. The only knocks were the step down areas in our suite - prefer to not have different levels - the natural stone steps in front of our entry were also potential trip hazards because there was a big gap right in the middle. The hot tub in the women’s spa area was out of commission. But other than those things, we loved everything about the property and our super spacious suite. The bed was SO comfortable, and the robes were plush and cozy. Would certainly stay here again.
Stayed 3 nights in Feb 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service very good. rooms are in dated building

Service very good. rooms are in dated building. Restaurant very good huge windows, views
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great birthday weekend

Such an incredible experience for my wife and I for her birthday weekend. Room and views are incredible. Food amazing, and the spa was fantastic
Stayed 1 night in Jan 2025

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandra, New york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff and attentiveness
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

The suite was mostly mechanically sound but for time to learn lighting, AC, and choosing not to pursue an improved mattress due to time constraints. However, none of above was a showstopper and mitigated by excellent staff, room design, and overall comfort.
Stayed 4 nights in Feb 2025

10/10 Excellent

JENNIFER

Stayed 3 nights in Feb 2025

8/10 Good

Karima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. The room was comfortable. I found the property confusing to navigate. There should be a sign to mark where the lobby is. I wasted time parking, asking at the spa, and going back to my car to figure it out. The restaurant was delicious. The steam room was not hot enough. Staff were lovely.
Stayed 1 night in Feb 2025