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Hilton Garden Inn Scottsdale Old Town

3.0 star property

Photo gallery for Hilton Garden Inn Scottsdale Old Town

Terrace/patio
In-room safe, desk, laptop workspace, soundproofing
Exterior
Meeting facility
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is AU$142
includes taxes & fees
4 June - 5 June

Explore the area

View map
7324 E Indian School Rd, Scottsdale, AZ, 85251
  • Place, Western Spirit: Scottsdale's Museum of the West
    ‪7 min walk‬
  • Place, Scottsdale Fashion Square
    ‪10 min walk‬
  • Place, Scottsdale Stadium
    ‪12 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪20 min drive‬

Room options

View all photos for 1 King 1 Bedroom Suite Sofabed

In-room safe, desk, laptop workspace, soundproofing

1 King 1 Bedroom Suite Sofabed

  • Sleeps 3

View all photos for 1 KING BED JUNIOR SUITE WITH SOFABED

In-room safe, desk, laptop workspace, soundproofing

1 KING BED JUNIOR SUITE WITH SOFABED

  • Sleeps 3

View all photos for King Room

In-room safe, desk, laptop workspace, soundproofing

King Room

  • Sleeps 2

View all photos for 1 King 1 Bedroom Suite

In-room safe, desk, laptop workspace, soundproofing

1 King 1 Bedroom Suite

  • Sleeps 2

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(6 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(22 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, Accessible

7.4 out of 10
Good
(3 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 KING BED WITH SOFABED

In-room safe, desk, laptop workspace, soundproofing

1 KING BED WITH SOFABED

  • Sleeps 4

View all photos for 2 DOUBLE MOBILITY ACCESS W/ ROLL IN SHOWER

In-room safe, desk, laptop workspace, soundproofing

2 DOUBLE MOBILITY ACCESS W/ ROLL IN SHOWER

  • Sleeps 4

View all photos for 2 DOUBLE MOBILITY ACCESSIBLE W/ BATHTUB

In-room safe, desk, laptop workspace, soundproofing

2 DOUBLE MOBILITY ACCESSIBLE W/ BATHTUB

  • Sleeps 4

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4

View all photos for Suite, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, soundproofing

Suite, 1 King Bed, Accessible

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Premium Suite, 1 King Bed

  • Sleeps 3

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed

  • Sleeps 4

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed

  • Sleeps 2

View all photos for Room, 2 Double Beds

In-room safe, desk, laptop workspace, soundproofing

Room, 2 Double Beds

  • Sleeps 4

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed

9.0 out of 10
Wonderful
(93 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Accessible 1 Bedroom Suite with Tub

In-room safe, desk, laptop workspace, soundproofing

1 King Accessible 1 Bedroom Suite with Tub

  • Sleeps 2

View all photos for 1 King Bed Junior Suite

In-room safe, desk, laptop workspace, soundproofing

1 King Bed Junior Suite

  • Sleeps 2

View all photos for 1 King Bed Suite Sofa Bed

In-room safe, desk, laptop workspace, soundproofing

1 King Bed Suite Sofa Bed

  • Sleeps 3

View all photos for 1 King Bed with Sofa Bed

In-room safe, desk, laptop workspace, soundproofing

1 King Bed with Sofa Bed

  • Sleeps 2

View all photos for 2 Double Accessible Room with Roll In Shower

In-room safe, desk, laptop workspace, soundproofing

2 Double Accessible Room with Roll In Shower

  • Sleeps 4

View all photos for 2 Double Accessible with Bathtub

In-room safe, desk, laptop workspace, soundproofing

2 Double Accessible with Bathtub

  • Sleeps 4

View all photos for 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

1 King Bed

  • Sleeps 2

View all photos for 2 Double Beds

In-room safe, desk, laptop workspace, soundproofing

2 Double Beds

  • Sleeps 4

View all photos for Double

In-room safe, desk, laptop workspace, soundproofing

Double

  • Sleeps 2

View all photos for Room, 2 Double Beds

In-room safe, desk, laptop workspace, soundproofing

Room, 2 Double Beds

9.0 out of 10
Wonderful
(68 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

9.2 out of 10
Wonderful
(12 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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Hilton Garden Inn Scottsdale North/Perimeter Center

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  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,002 reviews
The price is AU$129
includes taxes & fees
6 June - 7 June
Hilton Garden Inn Scottsdale North/Perimeter Center

About the area

Scottsdale

Hilton Garden Inn Scottsdale Old Town places you in the centre of Scottsdale, within just a 15-minute stroll of Scottsdale Fashion Square and Scottsdale Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, BLVD Kitchen & Bar®, serves American cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and pool loungers as well as access to mini golf. 700 square feet (65 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3-property class Old Town hotel include Camelback Mountain and Arizona State University.

What's nearby

  • Scottsdale Center for the Performing Arts - 7 min walk - 0.6 km
  • Western Spirit: Scottsdale's Museum of the West - 7 min walk - 0.6 km
  • Scottsdale Waterfront - 8 min walk - 0.8 km
  • Scottsdale Fashion Square - 10 min walk - 0.9 km
  • Scottsdale Stadium - 12 min walk - 1.0 km

Getting around

  • Center Parkway - Washington Station - 8 min drive
  • Sky Harbor International Airport (PHX) - 14 min drive

Restaurants

  • ‪Pattie's First Avenue Lounge - ‬4 min walk
  • ‪Giligin's Sand Bar & Shrimp Hut and Chuey's Midget Dwarf Bar - ‬5 min walk
  • ‪Az/88 - ‬6 min walk
  • ‪Panera Bread - ‬5 min walk
  • ‪Grimaldi's Pizzeria - ‬5 min walk

About this property

Hilton Garden Inn Scottsdale Old Town

Hilton Garden Inn Scottsdale Old Town offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Scottsdale Old Town. Parking is available for a fee.

This 3-star Scottsdale hotel is smoke free.

  • 199 guestrooms or units
  • 7 levels
  • Conference rooms
  • 700 sq ft of conference space
  • 65 sq. m of conference space
  • Built in 1999
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Scottsdale Old Town offers 199 accommodations with a safe and coffee/tea makers. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

49-inch flat-screen televisions come with cable channels. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Hyatt Place Scottsdale/Old Town
Old Town
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,465 reviews
The price is AU$161
includes taxes & fees
29 May - 30 May
Hyatt Place Scottsdale/Old Town

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Kitchen & Bar®

Things to do

  • 24-hour gym
  • Mini golf
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 700 square feet of conference space
  • Computer station

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24.00 per person
  • Self-parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Old

Hilton Garden Inn Old Hotel

Hilton Garden Inn Scottsdale Old Town

Hilton Garden Inn Scottsdale Old Town Hotel

Hilton Garden Inn Old Town Hotel

Hilton Garden Inn Old Town

Scottsdale Hilton Garden Inn

Hilton Scottsdale

Hilton Garden Inn Scottsdale Old Town Hotel Scottsdale

Hilton Scottsdale Old Town

Hilton Garden Inn Scottsdale Old Town Hotel

Hilton Garden Inn Scottsdale Old Town Scottsdale

Hilton Garden Inn Scottsdale Old Town Hotel Scottsdale

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Scottsdale Old Town?

Hilton Garden Inn Scottsdale Old Town offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Scottsdale Old Town?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Scottsdale Old Town on 4 June 2026 start from AU$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Scottsdale Old Town?

Yep, Hilton Garden Inn Scottsdale Old Town has a self car park with in/out privileges for USD 25.00 per day. A self car park is also available, for a fee.

Does Hilton Garden Inn Scottsdale Old Town have a pool?

Hilton Garden Inn Scottsdale Old Town has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

Is Hilton Garden Inn Scottsdale Old Town family-friendly?

You bet! With amenities such as on-site mini golf and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Garden Inn Scottsdale Old Town is a hit with families.

Does Hilton Garden Inn Scottsdale Old Town serve breakfast?

Yeah, buffet brekkie is served weekdays from 6:00 AM to 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Scottsdale Old Town?

No, Hilton Garden Inn Scottsdale Old Town does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Scottsdale Old Town?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Garden Inn Scottsdale Old Town?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hilton Garden Inn Scottsdale Old Town Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1002 reviews
Rating 8 - Good. 196 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth, Tujunga

Disliked: Cleanliness
Nice area & good service
Stayed 1 night in Feb 2026

8/10 Good

Lenise, Sitka

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
nice hotel in a great location. Good pool lounging area.
Stayed 2 nights in Feb 2026

10/10 Excellent

PHILIP

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, comfortable environment and clean facilities!
Stayed 4 nights in Feb 2026

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
This hotel was very quiet and close to Old Town Scottsdale and Downtown Scottsdale. Breakfast was a little expensive, but we did it one time during our two night stay and were not dissapointed with the made to order omlette station. In room fridge and microwave was also a plus.
Stayed 2 nights in Feb 2026

10/10 Excellent

Anthony

Stayed 4 nights in Feb 2026

6/10 Okay

Nathalie

Stayed 1 night in Feb 2026

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room great,staff great, proximity to old ton Scottsdale excellent!!
Stayed 2 nights in Feb 2026

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly, great location. I definitely stay there here again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Feb 2026

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great area! Great staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Bethany, Scottsdale

Stayed 1 night in Feb 2026

10/10 Excellent

Denise

Stayed 2 nights in Jan 2026

6/10 Okay

Roger

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Should have been able to switch rooms after I checked in and left. Came back to a bad odor and the people in the next room over noticed it too and were able to move. Maybe the ice machine drain but it was bad.
Stayed 3 nights in Jan 2026

10/10 Excellent

Denis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was awesome and the room was delightful! Came down from the frigid North to play golf and the weather was awesome. Thanks for that!
Stayed 3 nights in Jan 2026

10/10 Excellent

Igor

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Stayed 4 nights in Jan 2026

6/10 Okay

Erica

Stayed 2 nights in Jan 2026

6/10 Okay

Casey

Travelled with family
Liked: Cleanliness, staff & service
Hotel is run down
Stayed 3 nights in Jan 2026

10/10 Excellent

Troy

Stayed 4 nights in Jan 2026

10/10 Excellent

Michael Lyle, Greenwood

Travelled with partner
Liked: Cleanliness, amenities
Clean room with pool view, friendly staff, close to shopping and restaurants. Our only complaint was the $25 per day parking fee.
Stayed 6 nights in Jan 2026

10/10 Excellent

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Stayed 1 night in Jan 2026

10/10 Excellent

Jayden

Stayed 1 night in Jan 2026

8/10 Good

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast expensive and not great
Stayed 5 nights in Jan 2026

4/10 Poor

Angela

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I stayed at Hilton Garden Inn Scottsdale Old Town on January 1, 2026, after fleeing an unsafe situation with my 10-year-old son. We did stay the night on a separate booking, and the hotel itself was clean and physically safe. What was unacceptable was the complete lack of compassion, judgment, or accountability from management and corporate. Under emergency stress, I accidentally booked a reservation for the wrong date through Hotels.com. I discovered the mistake immediately upon arrival, cancelled it right away, and contacted Hotels.com from the hotel that same night. Because we could not safely leave, I paid again for the correct night and stayed. The original reservation was never used. Despite cancelling immediately, paying twice for the same night, and clearly explaining the emergency, the General Manager refused to authorize a refund. Hilton corporate also refused to intervene, stating policy could not be overridden. Policies exist, but so does discretion. In this case, both hotel management and corporate chose rigid policy over basic humanity toward a woman and child seeking safety. That decision matters. If you are traveling under normal circumstances, this hotel may meet your needs. If you value flexibility, empathy, and humane decision-making during emergencies, this is not a property I would recommend.
Stayed 1 night in Jan 2026