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Crowne Plaza Resort Sanya Bay by IHG

5.0 star property

Photo gallery for Crowne Plaza Resort Sanya Bay by IHG

A resort with a large pool, palm trees, and a view of the ocean.
Outdoor pool
A spacious lobby with a high ceiling, ornate ceiling design, and a grand chandelier. There are multiple seating areas with plush sofas and armchairs.
A balcony with a view of the sea, a hot tub, wicker chairs, and a small table with flowers and a drink.
A grand lobby with ornate ceiling, a chandelier, and luxurious seating areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$99
includes taxes & fees
29 Aug - 30 Aug

Explore the area

View map
No.228, Sanya Bay Road, Sanya, Hainan, 572000
  • Place, Sanya Bay
    ‪2 min walk‬
  • Place, Tianya Haijiao
    ‪5 min drive‬
  • Place, Phoenix Island Sanya
    ‪19 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪6 min drive‬

Room options

View all photos for Crowne Plaza Deluxe King Room

1 bedroom, down duvets, minibar, in-room safe

Crowne Plaza Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Sea View King Room

View from room

Crowne Plaza Sea View King Room

  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Deluxe Twin Room

A hotel room with two beds, a TV, a desk with a chair, and a balcony with a view.

Crowne Plaza Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 1 King Bed Grand Ocean View Smoking

1 bedroom, down duvets, minibar, in-room safe

1 King Bed Grand Ocean View Smoking

  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Bed Standard Sea View Smoking

A hotel room with a bed, a desk, a chair, a lamp, and artwork on the walls.

1 King Bed Standard Sea View Smoking

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Sea View Room

A hotel room with two beds, a large painting, a TV, and a balcony with a view.

Crowne Plaza Sea View Room

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Deluxe Room

A hotel room with two beds, a TV, a desk with a chair, and a balcony with a view.

Crowne Plaza Deluxe Room

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 2 Twin Beds Standard Sea View Smoking

A hotel room with two beds, a TV, a desk with a chair, and a balcony with a view.

2 Twin Beds Standard Sea View Smoking

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Crowne Plaza Club Twin Room

1 bedroom, down duvets, minibar, in-room safe

Crowne Plaza Club Twin Room

  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Crowne Plaza Special View Twin Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view of greenery.

Crowne Plaza Special View Twin Room

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Crowne Plaza Special View King Room

A hotel room with a large bed, a desk, a television, and a view of the outdoors.

Crowne Plaza Special View King Room

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Sea View Twin Room

1 bedroom, down duvets, minibar, in-room safe

Crowne Plaza Sea View Twin Room

  • Sea view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 2 Twin Beds Grand Ocean View Smoking

2 Twin Beds Grand Ocean View Smoking

2 Twin Beds Grand Ocean View Smoking

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Crowne Plaza President Suite

Crowne Plaza President Suite

Crowne Plaza President Suite

  • Ocean view
  • 479 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Crowne Plaza 3Pax Family Suite

A spacious living area with a glass coffee table, a sofa, and a balcony with a view.

Crowne Plaza 3Pax Family Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Club King Room

Crowne Plaza Club King Room

Crowne Plaza Club King Room

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Superior Suite

A hotel room with a large bed, a bench, a nightstand, and a view of the sea through a balcony.

Crowne Plaza Superior Suite

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 1 King Bed Grand Ocean View Smoking

1 bedroom, down duvets, minibar, in-room safe

1 King Bed Grand Ocean View Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Twin Beds Grand Ocean View Smoking

A hotel room with two beds, a large painting, a TV, and a balcony with a view.

2 Twin Beds Grand Ocean View Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for King Beds 1 Bedroom with Superior SeaView Suite Smoking

A hotel room with a large bed, a bench, a nightstand, a lamp, and a view of a balcony with a railing and a building in the background.

King Beds 1 Bedroom with Superior SeaView Suite Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Crowne Plaza Suite

1 bedroom, down duvets, minibar, in-room safe

Crowne Plaza Suite

  • Partial ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for 2 King Beds 1 Bedroom with Grand Sea ViewSuite Smoking

A spacious hotel room with a large bed, a desk, a television, and a view of the outdoors.

2 King Beds 1 Bedroom with Grand Sea ViewSuite Smoking

  • Sea view
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed
  • Free Wi-Fi

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About the area

Sanya

A luxury stay in Sanya awaits you at Crowne Plaza Resort Sanya Bay by IHG. You'll be 1 km (0.6 mi) from Sanya Bay and 8.1 km (5 mi) from Jingrun Pearl Museum. Highlights at this beach hotel include in-room free WiFi, balconies and LCD TVs. .The restaurant, Shanhailou, serves Chinese cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, gym and outdoor tennis court as well as access to a playground. 7320 square feet (680 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Tianya District hotel include Sanya International Golf Club and Coconut Dream Corridor.

What's nearby

  • Sanya Bay - 2 min walk - 0.2 km
  • Tianya Haijiao - 5 min drive - 5.5 km
  • Coconut Dream Corridor - 10 min drive - 9.8 km
  • Phoenix Island Sanya - 19 min drive - 18.6 km
  • Sanya International Shopping Center - 19 min drive - 19.3 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 12 min drive

Restaurants

  • ‪泰越轩 - ‬4 min drive
  • ‪巷子有你 - ‬6 min drive
  • ‪Gugu Medw - ‬7 min drive
  • ‪Lan Zhou - ‬5 min drive
  • ‪ShunXin Seafood Restaurant - ‬6 min drive

About this property

Crowne Plaza Resort Sanya Bay by IHG

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at Crowne Plaza Resort Sanya Bay by IHG such as an outdoor pool, an outdoor tennis court and a health club.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a garden and a terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Sanya hotel is smoke free.

  • 1 building
  • 383 guestrooms or units
  • 10 levels
  • 3 dining venues
  • Conference rooms
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Built in 2012
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Crowne Plaza Resort Sanya Bay by IHG offers 383 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets. A pillow menu is available. LCD televisions come with digital channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Sanya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; CNY 173 to 228 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Deep Blue Bar and Grill
  • Shanhailou
  • Star Cafe
  • Tian Di Hot Pot

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 360 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 173 to 228 per person
  • Rollaway bed fee: CNY 360 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Grand Fortune Bay Hotel Sanya
Grand Fortune Bay Sanya
Crowne Plaza Sanya Bay
Grand Fortune Bay Hotel Sanya Hainan
Crowne Plaza Resort Sanya Bay Hainan
Sanya Crowne Plaza

Frequently asked questions

What is the cancellation policy at Crowne Plaza Resort Sanya Bay by IHG?

Crowne Plaza Resort Sanya Bay by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Resort Sanya Bay by IHG?

As of 30 July 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Resort Sanya Bay by IHG on 29 Aug 2026 start from AU$99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Resort Sanya Bay by IHG?

Yep, Crowne Plaza Resort Sanya Bay by IHG has a free self car park. Onsite parking is limited.

Are there any beaches close to Crowne Plaza Resort Sanya Bay by IHG?

The closest beach to Crowne Plaza Resort Sanya Bay by IHG is Dadonghai Beach (17.7 km).

Does Crowne Plaza Resort Sanya Bay by IHG have a pool?

Crowne Plaza Resort Sanya Bay by IHG has an outdoor pool.

What luxury perks are available at Crowne Plaza Resort Sanya Bay by IHG?

Crowne Plaza Resort Sanya Bay by IHG features a health club, an outdoor pool and 3 restaurants.

What makes Crowne Plaza Resort Sanya Bay by IHG a romantic place to stay?

Beachfront dining and a lounge bar, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Resort Sanya Bay by IHG.

Is Crowne Plaza Resort Sanya Bay by IHG family-friendly?

You bet! With amenities such as a playground and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Resort Sanya Bay by IHG is a hit with families.

Does Crowne Plaza Resort Sanya Bay by IHG serve breakfast?

Yeah, buffet brekkie is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

Is there a free airport shuttle available at Crowne Plaza Resort Sanya Bay by IHG?

No, Crowne Plaza Resort Sanya Bay by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Resort Sanya Bay by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Resort Sanya Bay by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Resort Sanya Bay by IHG?

No, pets are not allowed.

Crowne Plaza Resort Sanya Bay by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 101 reviews
Rating 8 - Good. 33 out of 101 reviews
Rating 6 - Okay. 9 out of 101 reviews
Rating 4 - Poor. 4 out of 101 reviews
Rating 2 - Terrible. 3 out of 101 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel service and food fantastic
Stayed 9 nights in Apr 2026
Verified

8/10 Good

Kenneth William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms for a decent price.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. Hotel offers Chinese and continental breakfast in the buffet area with good variety of options. Lots of fruits. Rooms are spacious, beds are comfortable, view is nice. Close to the airport. Looks like a great spot to get a glimpse of summer during European Spring.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Dilinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the food is great. Room is spacious and comfortable. Highly recommend to foreigners.
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. The staff was very friendly. The seaview from my room was exceptional. Highly recommend!
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Eduardo T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Easy walk to beach with large boulevard seeing locals enjoy from dancing groups to families hanging out
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Perfect location. Beach across from hotel. Close to airport. Staffs inexperienced.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Taojie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
Stayed 5 nights in Apr 2023
Verified

8/10 Good

Sai Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
可看到海
Stayed 3 nights in Mar 2026
Verified

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service. The food was great. The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
The view from my balcony.
Stayed 4 nights in Nov 2021
Verified

8/10 Good

oren

Liked: Staff & service, room comfort
Very friendly service,
Stayed 8 nights in Dec 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Sanya Bay

Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
Stayed 6 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC. The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
Stayed 3 nights in Oct 2019
Verified

4/10 Poor

Wen Li

Liked: Cleanliness, room comfort
Disliked: Staff & service
酒店的前台服务水平很低，Check-in时间太长了，等了50分钟后有让再等40分钟，投诉了才终于在下午3：30以后进来房间。Check-Out明明有一键退房的安排，但前台服务员还让排队与Check-in的一起排队等。餐厅服务员问她拿餐巾，要了两遍，她居然就忘了，明明有Free早餐的，到了餐厅还要核实，而且第二天居然有核实。就算设施老旧点都好，但服务水平实在不达五星级的标准。
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Kin Chi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
Stayed 3 nights in Dec 2017
Verified

2/10 Terrible

Udatenne Gedara

Disliked: Cleanliness, staff & service, room comfort

waiting for refund

I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
Stayed 4 nights in Sep 2017
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Nice resort but poorly maintained

I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.
Stayed 1 night in Aug 2017
Verified

4/10 Poor

kg

Liked: Staff & service

國際品牌水平不足！

三亞之旅全選國際品牌管理酒店，這家比預期的差很多很多，主要是酒店較舊式，房間沙化濕濕破舊感覺，前台服務很好，早餐在餐廳享用，好像去了国內的酒店，一般客人要即磨咖啡要另收費！有位大着肚子的女服務人員服務很好，值得一贊！
Stayed 1 night in Jul 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone hold a key to open my door because of the wrong key given by register counter. Never experienced such a bad trip in this hotel.
Verified

10/10 Excellent

WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店干净舒适

总体非常好，就是第一晚下泳池游泳的时候脚踩到一个玻璃，然后解释说是泳池瓷片表面脱落的，正常情况都不会扎到。除了这个，其他都蛮好的，喜欢阳台的大浴缸
Verified

10/10 Excellent

vinh loi lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a wonderful well managed resort.

A wonderful resort with great breakfast offering. Special thnx to a great service from Vincen at the desk and Kent, Alvin at the entrance crew. Quiet, great pools, great beach across the back road. Not a walking distance to town but a cab ride is about $10 US. Very close to airport and Nanshan etc. Shuttle service is available though the schedule offered is poor only two trips per day and doesn't start till 10am. Airport pickup should be offer to guess since it is way closure than many other resorts to airport. Free wifi should be strengthen, connection is fairly weak.
Verified

6/10 Okay

charlie

Liked: Room comfort

Ok choice

Good location, nice & long beach walk, peaceful. Overall is good except for the breakfast which is worse than a 3 star hotel.
Verified

10/10 Excellent

Xiaodan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境好，但離市中心好遠
Verified

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

周围环境很好

环境很好，适合度假

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