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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping centre in Chetumal with free breakfast

Photo gallery for City Express by Marriott Chetumal

Lobby
Exterior
Lobby
Property amenity
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is AU$105
includes taxes & fees
1 June - 2 June

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Payo Obispo Zoo
    ‪4 min drive‬
  • Museum of Maya Culture
    ‪5 min drive‬
  • Chetumal Ferry Terminal
    ‪7 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Desk
Daily housekeeping
Desk chair
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Cable channels
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Desk
Daily housekeeping
Desk chair
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Chetumal

At City Express by Marriott Chetumal, you'll be connected to a shopping centre and 2.2 km (1.4 mi) from Payo Obispo Zoo. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of a free area shuttle. .Attractions in proximity to this 3-property class Chetumal hotel include Laguna Bacalar Ecological Park and Lake Bacalar.

What's nearby

  • Payo Obispo Zoo - 4 min drive - 2.2 km
  • Santuario del Manati - 4 min drive - 3.1 km
  • Museum of Maya Culture - 5 min drive - 4.6 km
  • Palacio Municipal De Othon P. Blanco - 6 min drive - 4.5 km
  • Chetumal Ferry Terminal - 7 min drive - 5.8 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Plaza las Americas - ‬5 min walk
  • ‪Le petit - ‬7 min walk
  • ‪Comida Asiatica - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre in Chetumal with free breakfast
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A free area shuttle within 10 km is available. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

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  • Free airport shuttle
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,001 reviews
The price is AU$136
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

What is the cancellation policy at City Express by Marriott Chetumal?

City Express by Marriott Chetumal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 7 May 2025, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 1 June 2025 start from AU$103.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at City Express by Marriott Chetumal?

Yep, City Express by Marriott Chetumal has a free self car park.

Are there any beaches close to City Express by Marriott Chetumal?

The closest beach to City Express by Marriott Chetumal is Dos Mulas (4.5 km).

Does City Express by Marriott Chetumal have a pool?

City Express by Marriott Chetumal has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

Does City Express by Marriott Chetumal serve breakfast?

Yep, free full breakfast is served on weekdays between 6 AM and 10:30 AM and weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at City Express by Marriott Chetumal?

No, City Express by Marriott Chetumal does not offer an airport shuttle service.

What time are check-in & check-out at City Express by Marriott Chetumal?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at City Express by Marriott Chetumal?

No, only service animals are allowed.

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 328 out of 873 reviews
Rating 8 - Good. 316 out of 873 reviews
Rating 6 - Okay. 140 out of 873 reviews
Rating 4 - Poor. 45 out of 873 reviews
Rating 2 - Terrible. 44 out of 873 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with family and small children
Liked: Property conditions & facilities
This is our go to hotel when we are in chetumal. It's clean and basic, easy to spot. Convient to the places I want to shop when I'm in town. The pool closes at 8pm (20:00) so if you're looking for a swim to wind down after a long drive, come early.
Stayed 1 night in May 2025

6/10 Okay

Bridgette Louise

Disliked: Cleanliness, property conditions & facilities
Smells. Terrible sewer system connection.
Stayed 1 night in Apr 2025

10/10 Excellent

Blaney

Stayed 1 night in Apr 2025

8/10 Good

Lucerito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a nice place to stay!!!
Stayed 1 night in Apr 2025

6/10 Okay

SHAHEEN

Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I like the fact that there was a pool to enjoy, relax, and to swim in, and I love how we guests can get breakfast served for free. What i didn’t like is that the entrance took too long as it took 2 hours to get a room served for us though we already had a reservation. Although the entrance took long time, the hotel was amazing.
Stayed 2 nights in Apr 2025

8/10 Good

juan pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio, al lado dé un Centro Comercial grande. Ideal para pasar unos días en families o negocios.
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Susana D

Stayed 1 night in Mar 2025

4/10 Poor

Rory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was near the shopping plaza, where you can find whatever is needed. However, the place has an odor, no very pleasant one, as soon as you step inside the lobby. The room also had an odor and it was very evident that an odor was coming from the shower stall drain. The linens in the room was very clean. The room itself had the basic furniture. The included breakfast was good. They had the typical items for breakfast.
Stayed 2 nights in Apr 2025

8/10 Good

Kevin, Centennial Park

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very appropriate for our group
Stayed 1 night in Apr 2025

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service
The room is very minimalist. No small fridge, the beds are quite small. The room had a bit of a strange smell to it, as if there had been a smoker in the nonsmoking room. I find that the room was overpriced for the simplicity of it.
Stayed 1 night in Apr 2025

10/10 Excellent

David Tyler

Stayed 1 night in Mar 2025

6/10 Okay

abisai

Stayed 1 night in Jan 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Scott

Stayed 1 night in Mar 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Kenroy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
MY PASSPORT WAS STOLEN BY HOUSEKEEPER!!! BEWARE OF PERSONAL BELONGINGS!!! I had a very bad experience during my first stay here. I slept here for one night and the following day headed to Mérida Mexico. Around 7:30am I went to Starbucks which is a few minutes walk from the property. Upon return at 8:15 I found to my surprise a housekeeper in the room claiming she was changing towels. Not sure why she would be there so early, moreover we were checking out that day so we wouldn’t have needed our room to be serviced. My passport was on the table under the TV, my sister and I stayed in a double room and we both knew it was there. The housekeeper rushed inside the bathroom when we walked in but we didn’t think anything of it and then she took towels and left abruptly. I went to see my mom in another room while my sister packed our bags. After my sister brought out the bags, as I normally do, I went back into our room listed all sheets, pillows and checked to make sure nothing was left behind. We left the property and about 2.5hrs into the drive to Mérida a checkpoint stopped us and that’s when I realized my passport was not in my bag and my sister said she does remember it being on the table but didn’t catch that it was missing while packing. We then concluded that it SURELY WAS STOLEN. I called the property and threatened to get the police. They had me hold for 20 to 30 mins and said the manager was investigating. LATER SAID manager found it on the table!! LIESSS THEY STOLE IT!!
Stayed 1 night in Mar 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro, MIAMI

Stayed 1 night in Feb 2025

10/10 Excellent

Cornelius

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to the mall shopping is very convenient
Stayed 2 nights in Feb 2025

10/10 Excellent

Tifany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there, Was really nice, Will definitely go back again
Stayed 1 night in Feb 2025

2/10 Terrible

Mark

Liked: Cleanliness, staff & service
I paid for the room on Orbitz and when they asked for the credit card I assumed it was for incidentals. But the charge was for the room again. They issued a refund but I have yet to see it.
Stayed 1 night in Feb 2025

10/10 Excellent

Louis

Stayed 1 night in Feb 2025

2/10 Terrible

Hsun

Stayed 1 night in Jan 2025