Novotel Paris Centre Tour Eiffel

4.0 star property
Family-friendly Paris hotel connected to the convention centre, 9-minute walk to Statue of Liberty

Photo gallery for Novotel Paris Centre Tour Eiffel

Indoor pool
2 restaurants, breakfast, lunch, dinner served; French cuisine
2 restaurants, breakfast, lunch, dinner served; French cuisine
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
The current price is AU$326
includes taxes & fees
3 Jan - 4 Jan 2026

Explore the area

View map
61 Quai De Grenelle, Paris, Paris, 75015
  • Place, Seine
    ‪1 min walk‬
  • Place, Statue of Liberty
    ‪3 min walk‬
  • Place, Eiffel Tower
    ‪16 min walk‬
  • Airport, Paris (ORY-Orly)
    ‪28 min drive‬

Room options

Classic Room, 2 Single Beds

8.4 out of 10
Very good
(24 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
LED TV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Family Room, 1 Queen Bed with Sofa bed (Family)

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(63 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Executive Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Executive Suite, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Separate bedroom
Premium bedding
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Room, 1 Queen Bed

8.6 out of 10
Excellent
(41 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Twin Room

  • Sleeps 2

Classic Family Room(1 Queen Bed And 1 Single Sofa Bed)

  • Sleeps 2

Room, 2 Bedrooms (2 Adjacent Rooms)

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
2 bedrooms
Premium bedding
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

Room, 1 Double Bed, Accessible

Highlights

Soundproofed
Individually furnished
Air conditioning
Free cots/infant beds
LED TV
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Queen Room With Sofa Bed

  • Sleeps 3

Executive Queen Room

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

Two Rooms Close Together

  • Sleeps 5

Classic Queen Room

  • Sleeps 2

Executive Suite

  • Sleeps 2

Junior Suite

  • Sleeps 3

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About the area

Paris

Novotel Paris Centre Tour Eiffel puts you in the heart of Paris, connected to the convention centre and within a 20-minute stroll of Statue of Liberty and Eiffel Tower. Highlights at this family-friendly hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .The restaurant, GREEM, serves French cuisine and is open for breakfast and dinner. Bar QGrenelle is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the gym and sauna as well as access to aerobics classes and Pilates classes. 32292 square feet (3000 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 4-property class 15th Arrondissement hotel, you'll be 2.7 km (1.7 mi) from Paris Expo and 3.2 km (2 mi) from Champs-Élysées.

What's nearby

  • Seine - 1 min walk - 0.1 km
  • Statue of Liberty - 3 min walk - 0.3 km
  • Beaugrenelle - 3 min walk - 0.3 km
  • Eiffel Tower - 16 min walk - 1.4 km
  • Paris Expo - 13 min drive - 4.0 km

Getting around

  • Charles Michels Station - 7 min walk
  • Boulainvilliers Station - 17 min walk
  • Orly Airport (ORY) - 25 min drive

Restaurants

  • ‪Junk - ‬3 min walk
  • ‪Illy Caffè - ‬3 min walk
  • Indiana Café
  • ‪Benkay - ‬1 min walk
  • ‪Puffy - ‬4 min walk

About this property

Novotel Paris Centre Tour Eiffel

Family-friendly Paris hotel connected to the convention centre, 9-minute walk to Statue of Liberty
Novotel Paris Centre Tour Eiffel offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 32292 square feet (3000 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the family-friendly Novotel Paris Centre Tour Eiffel. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Paris hotel.

  • 764 guestrooms or units
  • 31 levels
  • 2 dining venues
  • Conference rooms
  • 32292 sq ft of conference space
  • 3000 sq. m of conference space
  • Built in 1976
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Novotel Paris Centre Tour Eiffel offers 764 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. LED televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Paris hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; EUR 22 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Bar QGrenelle
  • Benkay
  • GREEM

Things to do

  • Fitness classes
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • TV in common areas

Family friendly

  • Art supplies
  • Children's books
  • Children's games
  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (32,292 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 31 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1976
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 12 2025 to December 4 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 per person
  • Self-parking fee: EUR 35 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:30 AM to 6:30 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Novotel Eiffel Tour
Novotel Paris Eiffel Tour
Novotel Paris Tour Eiffel
Novotel Tour Eiffel
Novotel Tour Eiffel Hotel
Novotel Tour Eiffel Hotel Paris
Novotel Tour Paris
Paris Novotel Eiffel
Paris Novotel Tour Eiffel
Tour Eiffel Novotel
Novotel Paris Tour Eiffel
Novotel Eiffel Tower Paris
Novotel Paris Tour Eiffel Hotel Paris
Novotel Paris Centre Tour Eiffel Hotel
Novotel Paris Centre Tour Eiffel
Novotel Paris Centre Tour Eiffel Hotel
Novotel Paris Centre Tour Eiffel Paris
Novotel Paris Centre Tour Eiffel Hotel Paris

Frequently asked questions

What is the cancellation policy at Novotel Paris Centre Tour Eiffel?

Novotel Paris Centre Tour Eiffel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Paris Centre Tour Eiffel?

As of 8 Dec 2025, prices found for a 1-night stay for 2 adults at Novotel Paris Centre Tour Eiffel on 3 Jan 2026 start from AU$296.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Paris Centre Tour Eiffel?

Yep, Novotel Paris Centre Tour Eiffel has a self car park for EUR 35 per day. A self car park is also available, for a fee.

Does Novotel Paris Centre Tour Eiffel have a pool?

Novotel Paris Centre Tour Eiffel has an indoor pool. The pool is open 9:30 AM to 6:30 PM. The swimming pool will be unavailable from November 12 2025 to December 4 2025 (dates subject to change).

What luxury perks are available at Novotel Paris Centre Tour Eiffel?

Novotel Paris Centre Tour Eiffel features an indoor pool, a sauna and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Novotel Paris Centre Tour Eiffel a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Novotel Paris Centre Tour Eiffel.

Is Novotel Paris Centre Tour Eiffel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as children's books and art supplies in the guestrooms, it's no surprise that Novotel Paris Centre Tour Eiffel is a hit with families.

Does Novotel Paris Centre Tour Eiffel serve breakfast?

You bet, buffet breakfast is on offer on weekdays between 6:00 AM and 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Novotel Paris Centre Tour Eiffel?

No, Novotel Paris Centre Tour Eiffel does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Paris Centre Tour Eiffel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Paris Centre Tour Eiffel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Paris Centre Tour Eiffel?

Furry friends are welcome at Novotel Paris Centre Tour Eiffel, with food and water bowls on offer.

Reviews

Novotel Paris Centre Tour Eiffel Reviews

8.2

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 522 out of 1166 reviews
Rating 8 - Good. 344 out of 1166 reviews
Rating 6 - Okay. 171 out of 1166 reviews
Rating 4 - Poor. 77 out of 1166 reviews
Rating 2 - Terrible. 52 out of 1166 reviews

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 5 nights in Aug 2025

8/10 Good

walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Manpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & thanks to the guest Manager for going above and beyond Marie Dunas-Bourguignon was amazing and very helpful...We would highly recommend friendly staff and service...with great location 5 star experince
Stayed 5 nights in Aug 2025

10/10 Excellent

Serina

Stayed 4 nights in Aug 2025

2/10 Terrible

Mansoureh

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t stay at this hotel. Everything is very bad. Poor staff attitude. Long wait for elevator. Very bad breakfast for extra money . They charged us for wrong food that we had not ordered. Bad bath tub. Toilet was not w it
Stayed 3 nights in Sep 2025

10/10 Excellent

Abul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this Hotel, the area is very clean and nice. There’s a lot of stores near the hotel including food and clothing. Transportation was also very accessible the metro was a 8-10 min walk. And the eiffel tower was also a walking distance away. The staff were very nice and the hotel was very peaceful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Aly

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Aug 2025

8/10 Good

Charlene

Liked: Cleanliness
good
Stayed 3 nights in Aug 2025

6/10 Okay

Muhammad

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall, our stay was okay, but it didn’t really feel like a 4-star hotel experience. The ground and first-floor reception areas were welcoming and nicely presented. Unfortunately, the room had a very unpleasant odour, which made the stay less comfortable. On a positive note, the location is good – it’s around a 20-minute straightforward walk to the Eiffel Tower, even with kids. One suggestion: during the live breakfast cooking, please use separate pans for bacon and vegetarian options. Seeing both cooked in the same pan really put us off.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marean

Liked: Cleanliness, staff & service, property conditions & facilities
We were a group stayed for couple of days and enjoyed it
Stayed 2 nights in Aug 2025

8/10 Good

Eleanor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very convenient gor all first timers
Stayed 3 nights in Aug 2025

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación.
Stayed 4 nights in Jun 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, staff friendly and had a lovely stay. Breakfast - food great, but narrow entrance and queue horrendous. 40 mins for a seat is not great when you have children with you.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
15 min walk from the effiel tower nice close location away from all the noise, great service from the the hotel and loads od options for food and drink
Stayed 3 nights in Aug 2025

8/10 Good

Amitabh

Travelled with family and small children
Liked: Cleanliness
We had booked the hotel for a family with a 7 year old child and were expecting a spare bed made-up but all we got was a large bed with a sofa that could have possibly been made into a bed but no bedding. The breakfast queues were extremely long and the wait to get fresh eggs was even longer. The location of the property is great as you are about a 20 min walk from the Eiffel Tower. There are tons of shops and restaurants in close vicinity.
Stayed 2 nights in Aug 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff are lovely and helpful, buffet is overpriced but the food and drink in the bar are excellent. The shower leaked in both rooms we booked, there are insufficient plug sockets in the rooms. The hotel is in an excellent location and while the public rooms look smart and welcoming, the rooms seem shabby, with ill-fitting doors and tired decor.
Stayed 7 nights in Aug 2025

10/10 Excellent

Neeraj

Stayed 3 nights in Aug 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Really good. A few minor niggles

Nice hotel. Great location. Fantastic view over the Seine. The room was a little tired though. However not tired enough to be off putting. Breakfast was good, but we had to queue a few times, just to get in.
Stayed 3 nights in Aug 2025

8/10 Good

Mariam

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying in Novotel because it was very near the Eiffel Tower ( 15 mnts walking)
Stayed 3 nights in Aug 2025

8/10 Good

Sabba

Stayed 2 nights in Aug 2025

10/10 Excellent

Temitope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our rooms was just beautiful!!! This is a 20 minutes from the Eiffel Tower and you can see from the rooms depending on the side of the property your room is located. Just accross the Eiffel Tower is the departure point for the seine river cruise. The evening/ night ride is the best. We had the day view of the city at departure and upon return it was night!
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing Stay Despite Prime Location

The hotel’s proximity to the tower and the friendliness of the staff were the only redeeming features of our stay. Unfortunately, the rest of the experience fell short of expectations. The property itself is noticeably dated and in need of renovation. Breakfast was chaotic—poorly organised and almost comical in its execution. The quality and selection were disappointing (3/10), with miniature hotdog-style sausages and bacon floating in oily water. If you do attempt breakfast, go early; the staff struggled to keep up with replenishments. Our room was booked as a family room with two singles and a double, but we were given a double bed and a sofa bed, which was extremely uncomfortable—especially for our teenage son and daughter. Reception informed us there were no alternatives, and the only option offered was a second room at an additional €187. We had no choice but to make do. A word of caution regarding the shop on level 2: it’s not operated by Novotel. It pre-authorises €50 to unlock the fridge and supposedly tracks what you take. However, even briefly touching an item adds it to your basket, and there’s no way to remove it. When I approached reception for a refund, I was redirected to the restaurant, where I was simply handed an email address. To avoid further hassle, I accepted the unwanted items.
Stayed 1 night in Aug 2025