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Omni Rancho Las Palmas Resort & Spa

4.0 star property

Photo gallery for Omni Rancho Las Palmas Resort & Spa

4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Courtyard
Exterior
Golf
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is AU$481
includes taxes & fees
8 May - 9 May

Explore the area

View map
41-000 Bob Hope Dr., Rancho Mirage, CA, 92270
  • Place, The River at Rancho Mirage
    ‪3 min walk‬
  • Place, Rancho Las Palmas Shopping Center
    ‪8 min walk‬
  • Place, Rancho Las Palmas Country Club
    ‪17 min walk‬
  • Airport, Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Lake View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Vista View)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Vista View)

8.6 out of 10
Excellent
(8 reviews)
  • Golf view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Traditional)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Traditional)

8.8 out of 10
Excellent
(181 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Plaza)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Plaza)

9.0 out of 10
Wonderful
(11 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Lake View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Poolside

8.6 out of 10
Excellent
(8 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • Resort view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Golf view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Lake View

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Plaza Room)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Plaza Room)

8.0 out of 10
Very good
(7 reviews)
  • Resort view
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Poolside

9.2 out of 10
Wonderful
(7 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Vista View)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Vista View)

8.0 out of 10
Very good
(6 reviews)
  • Golf view
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Traditional)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Traditional)

9.0 out of 10
Wonderful
(116 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Accessible, Vista View)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Accessible, Vista View)

  • Resort view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • Golf view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Rancho Mirage

A family-friendly stay in Rancho Mirage awaits you at Omni Rancho Las Palmas Resort & Spa. You'll be 3.3 km (2 mi) from McCallum Theatre. Highlights at this resort include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Las Palmas can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Desert Pearl, serves Regional cuisine and is open for breakfast, lunch and dinner. Conchilla Valley Pool Bar is the resort's own bar. Enjoy the 15 outdoor tennis courts, golf course and 24-hour gym plus access to golf lessons. 41000 square feet (3809 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a lazy river and a Turkish bath/hammam. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Rancho Mirage resort include Living Desert Zoo and Gardens and Agua Caliente Casino.
View more Resorts in Rancho MirageOpens in a new window

What's nearby

  • The River at Rancho Mirage - 3 min walk - 0.3 km
  • Cinemark Century at the River - 5 min walk - 0.5 km
  • Rancho Las Palmas Shopping Center - 8 min walk - 0.8 km
  • Rancho Las Palmas Country Club - 17 min walk - 1.4 km
  • McCallum Theatre - 5 min drive - 4.1 km

Getting around

  • Palm Springs Station - 21 min drive
  • Palm Springs, CA (PSP-Palm Springs Intl.) - 25 min drive

Restaurants

  • ‪In-N-Out Burger - ‬10 min walk
  • ‪Olive Garden - ‬2 min drive
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Yard House - ‬8 min walk
  • ‪Starbucks - ‬9 min walk

About this property

Omni Rancho Las Palmas Resort & Spa

As a guest of Omni Rancho Las Palmas Resort & Spa, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this resort measures 41000 square feet (3809 square metres) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the family-friendly Omni Rancho Las Palmas Resort & Spa. Parking is available for a fee.

This 4-star Rancho Mirage resort is smoke free.

  • 444 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 2 bars by the pool
  • Conference rooms
  • 41000 sq ft of conference space
  • 3809 sq. m of conference space
  • Built in 1979
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Omni Rancho Las Palmas Resort & Spa offers 444 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Beds feature down duvets. 42-inch LED televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Las Palmas has 26 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 1,144 reviews
The price is AU$328
includes taxes & fees
15 Apr - 16 Apr
The Westin Rancho Mirage Golf Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 33 per night; includes in/out privileges)
  • Valet parking on site (USD 44 per night; includes in/out privileges)
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 16 to 40 per person
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Conchilla Valley Pool Bar
  • Desert Pearl
  • Double Date
  • Palms Cafe
  • Splash Grill

Things to do

  • 15 outdoor tennis courts
  • 24-hour gym
  • 27-hole golf course
  • 4 outdoor pools
  • 8 outdoor pickleball courts
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Hot tub
  • Lazy river
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Lazy river
  • Microwave on request
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 41,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 26 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1979
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 February 2026 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Golf course
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per day
  • Resort fee: USD 50.94 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 40 per person
  • Self-parking fee: USD 33.00 per night (in/out privileges)
  • Valet parking fee: USD 44.00 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Las Palmas Rancho
Omni Resort Las Palmas
Omni Resort Rancho Las Palmas
Rancho Las
Rancho Las Palmas
Rancho Las Palmas Omni
Rancho Las Palmas Resort
Rancho Palmas
Rancho Palmas Resort
Resort Las Palmas
Omni Rancho Las Palmas Resort & Spa Rancho Mirage, CA
Rancho Las Palmas Hotel Rancho Mirage
Rancho Las Palmas Resort And Spa
Rancho Las Palmas Resort Spa
Omni Rancho Las Palmas Resort Rancho Mirage
Omni Rancho Las Palmas Resort
Omni Rancho Las Palmas Rancho Mirage
Omni Rancho Las Palmas
Omni Rancho Las Palmas Resort Spa
Omni Rancho Las Palmas & Spa
Omni Rancho Las Palmas Resort & Spa Resort
Omni Rancho Las Palmas Resort & Spa Rancho Mirage
Omni Rancho Las Palmas Resort & Spa Resort Rancho Mirage

Frequently asked questions

What is the cancellation policy at Omni Rancho Las Palmas Resort & Spa?

Omni Rancho Las Palmas Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Omni Rancho Las Palmas Resort & Spa?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Omni Rancho Las Palmas Resort & Spa on 8 May 2026 start from AU$481, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Omni Rancho Las Palmas Resort & Spa?

Yep, Omni Rancho Las Palmas Resort & Spa has a self car park with in/out privileges for USD 33.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Omni Rancho Las Palmas Resort & Spa?

Yep, Spa Las Palmas is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Omni Rancho Las Palmas Resort & Spa have a pool?

Yep, and guests love it! Omni Rancho Las Palmas Resort & Spa has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Omni Rancho Las Palmas Resort & Spa have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Omni Rancho Las Palmas Resort & Spa?

Omni Rancho Las Palmas Resort & Spa features 2 poolside bars, 4 outdoor pools and a full-service spa.

Is Omni Rancho Las Palmas Resort & Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Omni Rancho Las Palmas Resort & Spa is a hit with families.

Does Omni Rancho Las Palmas Resort & Spa serve breakfast?

Yeah, cooked-to-order brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Omni Rancho Las Palmas Resort & Spa?

No, Omni Rancho Las Palmas Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Omni Rancho Las Palmas Resort & Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Omni Rancho Las Palmas Resort & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Omni Rancho Las Palmas Resort & Spa?

Cats and dogs are welcome at Omni Rancho Las Palmas Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Omni Rancho Las Palmas Resort & Spa?

Yep, Omni Rancho Las Palmas Resort & Spa has a 27-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Omni Rancho Las Palmas Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1201 out of 1833 reviews
Rating 8 - Good. 295 out of 1833 reviews
Rating 6 - Okay. 189 out of 1833 reviews
Rating 4 - Poor. 73 out of 1833 reviews
Rating 2 - Terrible. 75 out of 1833 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kaiyu

Stayed 1 night in Dec 2025

6/10 Okay

Zishan

We’ve got a free upgrade to poolside room. Kid loves the pool area. All bellmen are very nice and helpful. The front desk girls are quite cold-faced though. We messaged ahead of time saying estimated arrival time around 11am. They just replied they will try to accommodate our requests. However, when we got there 11am, the front desk girl was about to charge us 50 usd early check-in fee as it was before 12pm?! I know such fees exist by book but I travel all the time and I’ve actually never been asked to pay early check-in. They could have told me ahead of time so I could have planned ahead.
Stayed 3 nights in Dec 2025

8/10 Good

Colby and Rachele Stewart

Liked: Staff & service, amenities
The room was not as clean as we had hoped but the meals were nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ting

Stayed 5 nights in Dec 2025

10/10 Excellent

Avetis

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Dec 2025

8/10 Good

Kirk

Stayed 2 nights in Dec 2025

10/10 Excellent

Smita

Stayed 3 nights in Dec 2025

10/10 Excellent

Robert, Seattle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was great, staff all around were helpful and amenities were perfect for our family.
Stayed 4 nights in Dec 2025

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness, staff & service
Suite 2115 is outdated with old furniture - scratch marks visible on the coffee table and night stands. Sofa bed was not sleepable - mattress was thin and worn, metal crossbars were felt easily through it. Room amenities did not match the number of guests - 5 guests, 2 water bottles, 4 towel sets, 2 robes. Two of the robes were clearly stained. Patio was facing a dirt lawn, not a spot we wanted to sit and relax. Shower door was maligned to the tile and would get stuck. It wasn’t worth the dollars we were charged for it. Service recovery by Maria (manager on duty) and Ashlee (front desk) were excellent. Paltry baby beet salad (double date) served, Jorge fixed it but it should not have left the kitchen. This was not resort level quality.
Stayed 2 nights in Dec 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service
We had an issue with neighbors smoking and being extremely loud keeping us up at night and waking us in the am. When I called th front desk the sent someone extremely fast to fix the smoking issue since its a non smoking hotel. They were very friendly on the phone and concerned about making our stay great. After I voiced my concerns at check out they took off the cost of my room charges which I was very shocked and thankful for. A manager even followed up after. We’ve stayed here 6+ times and this was the first issue we had and they handled it amazing. Well most likely go back
Stayed 1 night in Nov 2025

10/10 Excellent

bobae

Stayed 2 nights in Dec 2025

6/10 Okay

Miracle, Winchester

Travelled with family, Travelled with family and small children
Breakfast wasn’t included, the grounds are beautiful, nice pool area for the children, but the rooms are old, exposed nails, bugs in the room, and some areas like the restaurant had great customer service but the front desk did not.
Stayed 2 nights in Dec 2025

8/10 Good

Yusuf

Stayed 3 nights in Dec 2025

10/10 Excellent

Santosh Bhargav

Liked: Cleanliness
All good
Stayed 4 nights in Dec 2025

10/10 Excellent

Pavel

Stayed 2 nights in Dec 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

susana

Liked: Cleanliness, property conditions & facilities
Room was clean and very comfortable. Staff was also warm.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jose

Stayed 2 nights in Dec 2025

2/10 Terrible

Islam

Disliked: Cleanliness, amenities, property conditions & facilities
Jazmin at the front desk was amazing and genuinely welcoming. The check-in experience felt easy and pleasant thanks to her. The room had some issues, including an unpleasant odor coming from the carpet. There were plumbing problems that affected our comfort. We noticed itchy spots on our skin after staying in the room, which raised concerns about the towels, bed sheets, or possibly bed bugs. the room quality and cleanliness issues really stood out and affected our experience. I hope the hotel can address these problems so future guests have a smoother stay.
Stayed 2 nights in Dec 2025

8/10 Good

Zhimeng

Stayed 1 night in Dec 2025

8/10 Good

Stan

Stayed 2 nights in Dec 2025

8/10 Good

Wei Kang

Travelled with family
Liked: Cleanliness
I found a baby bottle cap besides the bed.
Stayed 1 night in Dec 2025

8/10 Good

Jennifer

Stayed 1 night in Dec 2025

10/10 Excellent

James, Mukilteo

Stayed 10 nights in Dec 2025