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Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

3.5 star property
Family-friendly hotel with 24-hour fitness centre, near Downtown at the Gardens

Photo gallery for Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Lobby
Lobby sitting area
42-inch TV with cable channels
Lobby
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$413
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
4350 PGA Boulevard, Palm Beach Gardens, FL, 33410
  • Place, Palm Beach Gardens GreenMarket
    ‪11 min walk‬
  • Place, Palm Beach Gardens Tennis Center
    ‪17 min walk‬
  • Place, Downtown at the Gardens
    ‪3 min drive‬
  • Airport, West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed (2 Rooms)

8.8 out of 10
Excellent
(104 reviews)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
  • 56 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible, Non Smoking (Hearing)

8.0 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds, Allergy Friendly (2 Rooms)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Allergy Friendly (2 Rooms)

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Allergy Friendly

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds, Accessible, Allergy Friendly

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Hearing)

42-inch TV with cable channels

Suite, 2 Double Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Accessible (Roll-In Shower)

42-inch TV with cable channels

Suite, 1 Double Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 2 Bedrooms, Accessible, Bathtub

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Bedrooms, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Allergy Friendly (Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible, Allergy Friendly (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (2 Rooms)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 2 Double Beds (2 Rooms)

8.0 out of 10
Very good
(33 reviews)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
HDTV
Blackout curtains
Sofa bed
  • 54 sq m
  • Sleeps 6
  • 2 Double Beds

About the area

Palm Beach Gardens

A family-friendly stay in Palm Beach Gardens awaits you at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard. You'll be 2.2 km (1.4 mi) from Downtown at the Gardens and 4.4 km (2.7 mi) from PGA National. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and a 24-hour gym. .Atrium Restaurant & Bar is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class Central Palm Beach Gardens hotel include Roger Dean Stadium and John D. MacArthur Beach State Park.

What's nearby

  • Borland Center for Performing Arts - 10 min walk - 0.9 km
  • Palm Beach Gardens GreenMarket - 11 min walk - 0.9 km
  • Palm Beach Gardens Tennis Center - 17 min walk - 1.4 km
  • Old Palm Golf Club - 2 min drive - 3.0 km
  • Downtown at the Gardens - 3 min drive - 2.7 km

Getting around

  • West Palm Beach Station - 13 min drive
  • West Palm Beach, FL (PBI-Palm Beach Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Happy Hour - ‬2 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Pei Wei - ‬8 min walk
  • ‪Delilicious Cucina & Cafe - ‬2 min drive

About this property

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard

Family-friendly hotel with 24-hour fitness centre, near Downtown at the Gardens
Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 6445 square feet (599 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the family-friendly Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Palm Beach Gardens hotel.

  • 1 building
  • 160 guestrooms or units
  • 10 levels
  • 6445 sq ft of conference space
  • 599 sq. m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard offers 160 accommodations with a safe and coffee/tea makers. This accommodation is furnished with double sofa beds. Pillowtop beds feature down duvets and premium bedding. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Lobby
Doubletree By Hilton - Palm Beach Gardens
  • Pool
  • Spa pool
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,010 reviews
The price is AU$383
includes taxes & fees
7 Feb - 8 Feb
Doubletree By Hilton - Palm Beach Gardens

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 24.99 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium Restaurant & Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (6,445 square foot of space)

Outdoors

  • In a regional park
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 24.99 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:30 AM to 7:00 PM
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Boulevard
Embassy Suites Palm Beach Gardens-PGA Boulevard Hotel
Embassy Suites Boulevard Hotel Palm Beach Gardens-PGA
Embassy Suites Palm Beach Gardens-PGA
Embassy Suites Palm Beach Gardens-PGA Boulevard
Embassy Suites Boulevard Hotel
Embassy Suites Palm Beach Gardens PGA Boulevard
Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

As of 5 Feb 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard on 8 Feb 2026 start from AU$412.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

Yep, Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard has a self car park for USD 24.99 per night. A self car park is also available, for a fee.

Are there any beaches close to Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

The closest beach to Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard is Jupiter Beach (10 km).

Does Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard have a pool?

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:30 AM to 7:00 PM.

What makes Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard a romantic place to stay?

1 hot tub and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard.

Is Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, it's no surprise that Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard is a hit with families.

Does Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard serve breakfast?

Yeah, our guests highly rate the free on-the-go brekkie here! Served weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

No, Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard does not offer an airport shuttle service.

What time are check-in & check-out at Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Palm Beach Gardens PGA Boulevard Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1001 reviews
Rating 8 - Good. 192 out of 1001 reviews
Rating 6 - Okay. 119 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 86 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it was excellent.
Stayed 2 nights in Nov 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
ROOM WAS SPOTLESS, BREAKFAST WAS THE BEST
Stayed 1 night in Oct 2025

4/10 Poor

Haley

Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Stayed 2 nights in May 2024

10/10 Excellent

Bryant

Stayed 1 night in Oct 2025

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Cleanliness and spa feeling
Stayed 1 night in Nov 2025

8/10 Good

John H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast, served by a friendly staff. Only criticism - guests are charged $25 a day for parking. That's really nickle and diming the guests, I think.
Stayed 3 nights in Oct 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great hotel and amenities
Stayed 1 night in Oct 2025

10/10 Excellent

cynthia

Stayed 1 night in Oct 2025

10/10 Excellent

Joan

Stayed 1 night in Oct 2025

8/10 Good

Emma

Stayed 1 night in Oct 2025

10/10 Excellent

Zach

Stayed 1 night in Oct 2025

10/10 Excellent

Rachelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub, pool, free breakfast, 2 complimentary happy hour drinks at the hotel bar, comfy beds, pulix and restaurants across the street, and free parking! Checks off all of my boxes!
Stayed 1 night in Oct 2025

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was seamless, staff friendly. Breakfast was excellent with competent staff. Checkout was fast and painless.
Stayed 1 night in Oct 2025

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property
Stayed 2 nights in Aug 2025

4/10 Poor

DAVID

Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 4 nights in Oct 2025

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a very nice pool nice hot tub. The free breakfast is decent with a omelette station I really enjoyed it
Stayed 1 night in Oct 2025

10/10 Excellent

Victoria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and kind staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Philippe

Stayed 1 night in Oct 2025

4/10 Poor

Darrell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was partially clean. My wife and I actually went to Walmart and bought some cleaning supplies. The bathroom door had to be forcibly shut. I had to shut it for my wife every time because she could not. The towel hook behind the door fell off and hit me on the arm. I was very disappointed with my stay. I am a huge fan of the Embassy suites and the Hilton brand as a whole. It may be time to look for another hotel for my travels.
Stayed 1 night in Oct 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room, friendly staff easy chexk in!!!
Stayed 1 night in Oct 2025

10/10 Excellent

Yourvens

Liked: Cleanliness, amenities
.
Stayed 4 nights in Sep 2025

4/10 Poor

audrey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk personnel could not find my reservation although I had a confirmation number from Expedia and my card was charged for the room I booked. After 15 min of looking in their system the desk attendant says oh I see what happened you were booked a room that is not available that is why I could not find you. They had another room available the hotel put us in which was only one king bed and not a room with 2 double beds. I had already paid so this room I was stuck with since it was the middle of the night like 1am my friend and I don’t know the area we were going on a cruise the next day and we were bone tired from traveling all day. How can it be allowed for a third party like Expedia confirm rooms that are not available. The embassy suites should have some responsibility in not allowing bookings that are unavailable. Had I known a room was not available I would have made different travel plans. I spoke with the front desk and a manager on the poor treatment and they did not care at all. If no rooms had been available I would have had no where to stay even though the money for the room I booked and already been taken out of my account. I have never been treated so poorly especially prepaying for a room and being far away from home.
Stayed 1 night in Oct 2025