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The Randolph Hotel Oxford, a Graduate by Hilton

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for The Randolph Hotel Oxford, a Graduate by Hilton

2 bars/lounges, cocktail bar
Breakfast, lunch, dinner served; British cuisine
2 bars/lounges, cocktail bar
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
The current price is AU$390
includes taxes & fees
5 Feb - 6 Feb

Explore the area

View map
Beaumont Street, Oxford, England, OX1 2LN
  • Place, University of Oxford
    ‪1 min walk‬
  • Place, Ashmolean Museum
    ‪1 min walk‬
  • Place, New Theatre Oxford
    ‪2 min walk‬
  • Airport, Oxford (OXF)
    ‪15 min drive‬

Room options

View all photos for Graduate Accessible King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Accessible King Room

  • Sleeps 2

View all photos for Royal Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suite

  • Sleeps 2

View all photos for Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed

Room, 1 Double Bed

Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Randolph Suite)

Suite, 1 King Bed (Randolph Suite)

Suite, 1 King Bed (Randolph Suite)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Sofa bed - queen
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Oxford Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Oxford Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Sofa bed - queen
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Premium bedding, pillow-top beds, minibar, in-room safe

Family Room, 1 King Bed, Connecting Rooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | Living area

Royal Suite, 1 King Bed

Highlights

Separate sitting area
Heating
Connecting rooms available
Dining table
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Single Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Single Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Fan
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Oxford Suite (Superior Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Oxford Suite (Superior Suite)

  • Sleeps 2

View all photos for Randolph Suite (Superior Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Randolph Suite (Superior Suite)

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite

  • Sleeps 2

View all photos for Graduate Twin Room

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Twin Room

  • Sleeps 2

View all photos for Graduate Deluxe Twin

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Deluxe Twin

  • Sleeps 2

View all photos for Graduate Deluxe King

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Deluxe King

  • Sleeps 2

View all photos for Graduate King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate King Room

  • Sleeps 2

View all photos for Graduate Double

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Double

  • Sleeps 2

View all photos for Graduate Double With View

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Double With View

  • Sleeps 2

View all photos for Graduate Single

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Single

  • Sleeps 1

View all photos for Graduate Deluxe King with View

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Deluxe King with View

  • Sleeps 2

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About the area

Oxford

A luxury stay in the heart of Oxford awaits you at The Randolph Hotel Oxford, a Graduate by Hilton. Within steps you'll find University of Oxford and Thames River within a 15-minute stroll. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at Wellness at the Randolph can include massages and facials along with access to the sauna and hot tub. The restaurant, The Alice Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. The Morse Bar is the hotel's own cocktail bar. 5592 square feet (520 square metres) of event facilities include 7 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 20-minute drive of this 5-property class Oxford City Centre hotel, attractions include Blenheim Palace and Bicester Village.

What's nearby

  • University of Oxford - 1 min walk - 0.0 km
  • Ashmolean Museum - 1 min walk - 0.0 km
  • New Theatre Oxford - 2 min walk - 0.2 km
  • Bodleian Library - 5 min walk - 0.4 km
  • Oxford Castle - 6 min walk - 0.5 km

Getting around

  • Oxford Station - 10 min walk
  • Oxford (OXF) - 12 min drive

Restaurants

  • ‪The Ashmolean Cafe - ‬1 min walk
  • ‪Wendy's - ‬2 min walk
  • ‪Ashmolean Rooftop Restaurant - ‬1 min walk
  • ‪Itsu - ‬2 min walk
  • ‪Wig & Pen - ‬3 min walk

About this property

The Randolph Hotel Oxford, a Graduate by Hilton

Luxury hotel with full-service spa and bars/lounges
The Randolph Hotel Oxford, a Graduate by Hilton offers its guests a full-service spa and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 5592 square feet (520 square metres) and includes conference space. Spa services, multilingual staff, and concierge services are also featured at the luxury The Randolph Hotel Oxford, a Graduate by Hilton. For a fee, parking is available.

This 5-star Oxford hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Conference rooms
  • 5592 sq ft of conference space
  • 520 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
The Randolph Hotel Oxford, a Graduate by Hilton offers 151 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness at the Randolph. Services include facials and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (GBP 48 per night)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 26 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Alice Restaurant
  • The Drawing Room
  • The Morse Bar

Things to do

  • Free bicycle rentals
  • Full-service spa

Family friendly

  • Cot (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 5,592 square feet of conference space
  • 7 meeting rooms

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 60 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for GBP 50 per night.
  • Cots (infant beds) are available for GBP 50 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 26 per person
  • Valet parking fee: GBP 48 per night
  • Pet fee: GBP 60 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 50 per night
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Barclaycard and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Macdonald Randolph
Macdonald Hotel Randolph
Macdonald Randolph
Macdonald Randolph Hotel
Macdonald Randolph Hotel Oxford
Macdonald Randolph Oxford
Randolph Hotel
Randolph Macdonald
Randolph Macdonald Hotel
Randolph Hotel Oxford
The Randolph Hotel
Macdonald Randolph Hotel
The Randolph Hotel by Graduate Hotels
The Randolph Hotel Oxford a Graduate by Hilton
The Randolph Hotel Oxford, a Graduate by Hilton Hotel
The Randolph Hotel Oxford, a Graduate by Hilton Oxford
The Randolph Hotel Oxford, a Graduate by Hilton Hotel Oxford

Frequently asked questions

What is the cancellation policy at The Randolph Hotel Oxford, a Graduate by Hilton?

The Randolph Hotel Oxford, a Graduate by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Randolph Hotel Oxford, a Graduate by Hilton?

As of 8 Jan 2026, prices found for a 1-night stay for 2 adults at The Randolph Hotel Oxford, a Graduate by Hilton on 5 Feb 2026 start from AU$390.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Randolph Hotel Oxford, a Graduate by Hilton?

Yep, The Randolph Hotel Oxford, a Graduate by Hilton has valet parking for GBP 48 per night.

Is there a spa on site at The Randolph Hotel Oxford, a Graduate by Hilton?

Yep, Wellness at the Randolph is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like facials.

What makes The Randolph Hotel Oxford, a Graduate by Hilton a romantic place to stay?

A hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Randolph Hotel Oxford, a Graduate by Hilton.

Is The Randolph Hotel Oxford, a Graduate by Hilton family-friendly?

You bet! With amenities such as free bike rentals, as well as cots/infant beds in the guestrooms, it's no surprise that The Randolph Hotel Oxford, a Graduate by Hilton is a hit with families.

Does The Randolph Hotel Oxford, a Graduate by Hilton serve breakfast?

Yep, buffet brekkie is served on weekdays from 7:00 AM to 10:00 AM and weekends from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Randolph Hotel Oxford, a Graduate by Hilton?

No, The Randolph Hotel Oxford, a Graduate by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Randolph Hotel Oxford, a Graduate by Hilton?

Yep, you can grab a meal at The Randolph Hotel Oxford, a Graduate by Hilton's onsite restaurant that serves British cuisine.

What time are check-in & check-out at The Randolph Hotel Oxford, a Graduate by Hilton?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Randolph Hotel Oxford, a Graduate by Hilton?

Cats and dogs are welcome at The Randolph Hotel Oxford, a Graduate by Hilton, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

The Randolph Hotel Oxford, a Graduate by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 741 reviews
Rating 8 - Good. 134 out of 741 reviews
Rating 6 - Okay. 74 out of 741 reviews
Rating 4 - Poor. 31 out of 741 reviews
Rating 2 - Terrible. 25 out of 741 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patience

Stayed 4 nights in Sep 2025

10/10 Excellent

Darlene, St. John's

Stayed 3 nights in Oct 2025

6/10 Okay

Ben

Stayed 1 night in Oct 2025

8/10 Good

zeenat, tecumseh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one nightbin this beautiful hotel.Great location ,everything within walking distance with bus stops right in front. Check in was flawlessand we left our luggage with them 4 hours before check in . Breakfast was very good
Stayed 1 night in Oct 2025

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fabulous for our purposes and in general for access for city centre Oxford. We walked everywhere with no destination more than 8 minutes away.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Sep 2025

8/10 Good

virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt appreciate that the front desk never told us how to use the light system so I had to call for an explanation. And thr heater made noise during the nighg that kept ne up.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nupur, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel right in the center of town. We had an amazing stay.
Stayed 2 nights in Sep 2025

6/10 Okay

Cody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
"Room with no view" -- it was an odd room, slanted floor made me feel uneasy on my feet, aircon was useless (staff didn't/couldn't help), huge gap under door (blocked it with towels), not a place I'd stay again.
View from Ashmolean
Window 1 view
Window 2 view
Stayed 2 nights in Sep 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sharmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Amenities
We stayed at The Randolph for three nights in September 2005. We had breakfast there three times and dinner once. The dinner was excellent and the service was superb and a tribute to the superb staff my wife and I cannot praise the food and service enough. The breakfasts were equally superb with a wide selection of breakfast food at the buffet. The room was excellent in every way and the position of the hotel for visiting the city centre and Colleges was spot on. Richard and Martine 14/09/2025.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alison, Tiburon

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Shame no gym
Stayed 3 nights in Sep 2025

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
Whilst the evening service in the Alice bar was excellent the breakfast service also in the Alice was poor, staff standing together talking whilst plates pile up on tables and no interest in coffee refills, getting a clean knife from next door table etc. Rooms were extremely hot changing the settings had no impact, was it being centrally controlled?
Stayed 1 night in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Great location in the heart of Oxford. Hotel has been very clean and the service has been good. Its very large with many steps.
Stayed 2 nights in Sep 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Needs some improvement to be a 5-star

Our connecting rooms weren’t both ready - we arrived about 20 minutes before check-in - but we were checked into one room right away - thankfully. I didn’t hear back from reception about the second room being ready (we could hear when the cleaning staff had left), but after about half an hour I called down to ask, and the second room keys were brought up promptly. A used food tray from a neighbouring room sat on the floor near our rooms (with dirty dishes and food on it) for at least two days. The rooms are decorated whimsically and the bathroom was very clean. There were several longer term maintenance issues. The dark patterned carpet had several bad stains that I didn’t notice at first. The wallpaper is peeling in several places. The towel warmer worked in one bathroom but not the other one. The electrical outlet cover by the desk was missing a screw and almost came out of the wall when I was pulling a plug. Service was inconsistent. The coffee at breakfast was terribly weak but was promptly replaced when I asked for another one. The front desk was slow at check out, with one of two staff on the phone, and the lobby did not have a card-drop box. The concierge was great and went out of his way to help us find a taxi two blocks away (the street was closed for a fair), and also helped us push our large luggage to the taxi stand. Overall the hotel is iconic, quirky, and fun but it needs some tightening up on the management side to earn a 5 star rating.
Stayed 2 nights in Sep 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular hotel. Staff was amazing. The room was beautiful. Breakfast was fantastic. Right in the heart of Oxford. Even with the festival going, the security people were so kind and helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay. Booking did not win us any favors with staff and upgrades
Stayed 1 night in Aug 2025

2/10 Terrible

Satnam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is an expensive hotel. It’s a beautiful old building but the quality of service does not befit the price.
Stayed 3 nights in Aug 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Abubakar Abdullahi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mix of modern amenities and historic architecture. The service ranks very high even by Hilton’s standard.
Stayed 4 nights in Aug 2025