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Balboa Bay Resort

4.5 star property
Luxury resort with marina, near Newport Beach Pier

Photo gallery for Balboa Bay Resort

Restaurant
Exterior
Restaurant
Front of property
Presidential Suite | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$581
includes taxes & fees
8 Mar - 9 Mar

Explore the area

View map
1221 W Coast Hwy, Newport Beach, CA, 92663
  • Place, Hoag Hospital
    ‪20 min walk‬
  • Place, Newport Dune
    ‪3 min drive‬
  • Place, Balboa Peninsula Beaches
    ‪5 min drive‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Bay View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Bay view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Bay View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Bay view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Newport Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Newport Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • Resort view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Courtyard Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Courtyard Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bay View

Suite, 1 King Bed, Bay View | Living area

Suite, 1 King Bed, Bay View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • Bay view
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Governor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite (Governor)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • City view
  • 158 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
  • Bay view
  • 279 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Bay view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Bay View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Bay view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • Resort view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Bay view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Beachfront

Room, 2 Queen Beds, Beachfront

Room, 2 Queen Beds, Beachfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Bay view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Newport Beach

A luxury stay in Newport Beach awaits you at Balboa Bay Resort. You'll be 3.5 km (2.2 mi) from Newport Beach Pier and 4.6 km (2.8 mi) from Fashion Island. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Balboa Bay Spa can include massages and body wraps along with access to the sauna. The restaurant, A+O Restaurant l Bar, is open for brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the marina, 24-hour gym, Hot tub and pool cabanas. 13000 square feet (1208 square metres) of event facilities include 14 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free wired Internet in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 4.5-property class Newport Heights resort include Balboa Pier and South Coast Plaza.
View more Resorts in Newport BeachOpens in a new window

What's nearby

  • Environmental Nature Center - 13 min walk - 1.2 km
  • Hoag Hospital - 20 min walk - 1.7 km
  • Newport Dune - 3 min drive - 2.3 km
  • Westcliff Plaza - 4 min drive - 2.6 km
  • Balboa Peninsula Beaches - 5 min drive - 2.3 km

Getting around

  • Anaheim Regional Transportation Intermodal Center - 20 min drive
  • Orange County, CA (SNA-John Wayne) - 19 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Starfish Newport Beach - ‬15 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪C'est Si Bon - ‬14 min walk
  • ‪Newport Beach Whaler - ‬14 min walk

About this property

Balboa Bay Resort

Luxury resort with marina, near Newport Beach Pier
Balboa Bay Resort offers its guests a full-service spa, a marina, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Wired Internet is free in public spaces.

Business amenities include a 24-hour business centre and 14 meeting rooms. Event space at this resort measures 13000 square feet (1208 square metres) and includes conference space. A hot tub, a 24-hour fitness centre, and spa services are also featured at the luxury Balboa Bay Resort. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

This 4.5-star Newport Beach resort is smoke free.

  • 159 guestrooms or units
  • 3 levels
  • 2 buildings
  • 13000 sq ft of conference space
  • 1208 sq. m of conference space
  • Built in 2003
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Balboa Bay Resort offers 159 air-conditioned accommodations with laptop-compatible safes and free newspapers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Balboa Bay Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle up to 3 miles
  • Free beach shuttle
  • Parking on site (USD 40 per night)
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11 AM for a fee: USD 8 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • A+O Restaurant l Bar
  • Blend Cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Boat and paddles
  • Boat tours
  • Full-service spa
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Shopping
  • Water sports equipment

Family friendly

  • Children's games
  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13,000 square feet of conference space
  • 14 meeting rooms
  • 24-hour business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.14 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 25 per person
  • Airport shuttle fee: USD 50 per room (one-way)
  • Self-parking fee: USD 40 per night
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Balboa Bay
Balboa Bay Newport Beach
Balboa Bay Resort
Balboa Bay Resort Newport Beach
Balboa Resort
Balboa Bay Club
The Balboa Bay Club And Resort
The Balboa Bay Club Hotel Newport Beach
The Balboa Bay Hotel
The Balboa Bay Resort
Balboa Bay Resort Resort
Balboa Bay Resort Newport Beach
Balboa Bay Resort Resort Newport Beach

Frequently asked questions

What is the cancellation policy at Balboa Bay Resort?

Balboa Bay Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Balboa Bay Resort?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at Balboa Bay Resort on 8 Mar 2026 start from AU$516.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Balboa Bay Resort?

Yep, Balboa Bay Resort has a self car park for USD 40 per night. A self car park is also available, for a fee.

Are there any beaches close to Balboa Bay Resort?

The closest beach to Balboa Bay Resort is Crystal Cove Beach (8.5 km).

Is there a spa on site at Balboa Bay Resort?

Yep, Balboa Bay Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Balboa Bay Resort have a pool?

Balboa Bay Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What makes Balboa Bay Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Balboa Bay Resort.

Is Balboa Bay Resort family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Balboa Bay Resort is a hit with families.

Does Balboa Bay Resort serve breakfast?

Yeah, cooked-to-order breakfast is on offer daily between 6:00 AM and 11 AM.

Is there a free airport shuttle available at Balboa Bay Resort?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Balboa Bay Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Balboa Bay Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Balboa Bay Resort?

Dogs are welcome at Balboa Bay Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 16 kg per pet.

Balboa Bay Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 737 out of 1000 reviews
Rating 8 - Good. 123 out of 1000 reviews
Rating 6 - Okay. 64 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was perfect
Stayed 4 nights in Nov 2025

4/10 Poor

Rod

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gorgeous , immaculate clean hotel. Problem with the system at check in not accepting my cards but my banks saying they had and removing money. Ended in a discussion with the on site manager who basically threatened to kick me out of the hotel. (I presume they thought I couldn’t pay). I was very angry with this response from them. After this , they realised their mistake and offered a couple of drinks as an apology. Just didn’t sit well with me. Won’t be going back. Even though I do understand the original problem was a technology one.
Stayed 3 nights in Nov 2025

10/10 Excellent

patrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 3 nights in Nov 2025

10/10 Excellent

Adriana

Stayed 1 night in Nov 2025

10/10 Excellent

laleh

Stayed 3 nights in Nov 2025

10/10 Excellent

Bruce E

Stayed 2 nights in Oct 2025

10/10 Excellent

Thandekile

Liked: Cleanliness, staff & service, amenities
Wonderful!
Stayed 2 nights in Nov 2025

10/10 Excellent

Kseniya, Alhambra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything but the truck being loaded up at 1 am in front of my room
Stayed 1 night in Nov 2025

10/10 Excellent

Jodie, Victorville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort and wonderful staff
Stayed 1 night in Nov 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
From being greeted by valet, the polite check in staff, our beautiful - shiny clean room, staffs politeness...this hotel experience was better than our last experience at The Grand California at Disneyland. I give this hotel, staff nd ambience a perfect 10. They did a turn down service when we went to dinner. Lovely
Stayed 1 night in Nov 2025

10/10 Excellent

Kseniya, Alhambra

Pastries were delicious at the main restaurant
Stayed 1 night in Nov 2025

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service
The room was very clean and a great size. The staff was wonderful - very friendly and always engaging our little guy.
Stayed 1 night in Nov 2025

10/10 Excellent

Sergey, Glendale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Henrik

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025

10/10 Excellent

Niki

Stayed 5 nights in Oct 2025

10/10 Excellent

Michelle, Reno

Business traveller
Liked: Cleanliness, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2025

8/10 Good

Gilda

Stayed 1 night in Oct 2025

10/10 Excellent

Ljiljana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Oct 2025

10/10 Excellent

Kimberly

Stayed 2 nights in Oct 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean room!
Stayed 2 nights in Oct 2025

6/10 Okay

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

young

Stayed 3 nights in Oct 2025

10/10 Excellent

Gagik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, everyone was friendly and the restaurant offered good food options throughout the day. Would definitely come back to stay longer.
Stayed 1 night in Oct 2025

10/10 Excellent

Claudia, Santa molto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and service, great staff! They even upgraded our room for free, will definitely be back!
Stayed 1 night in Sep 2025