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4.6 out of 5

"When we checked n we founfd that the Air-conditioning in the room was not functioning as it should. The staff at the Nelson were quick to find us anot ... " More

By a verified traveller on Sun 18 Jul 2021

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Hotel Description

Hotel Nelson places you in the center of Nelson Bay, within just a 5-minute stroll of d'Albora Marinas Nelson Bay and within 15 minutes of Nelson Bay Golf Club. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy LCD TVs with satellite channels, and all 39 rooms feature free WiFi, hair dryers, and phones. Refrigerators, microwaves, and room service make in-room dining convenient. Select Comfort beds and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Irons/ironing boards and desks are also available. Housekeeping is available on request.

The café, Little Nel Cafe, is open for breakfast and lunch. The motel's own lounge bar is a nice place to enjoy a drink. Business amenities include a conference center and a meeting room. Other amenities include free WiFi in public areas, a gym, and a coffee shop/café. Cooked-to-order breakfast is available daily between 8 AM and 11 AM. There's also the convenience of free parking nearby.

Places within a 30-minute walk of this 4-star Nelson Bay motel include Dutchmans Beach and Tomaree National Park.

Family Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$183* Per night/room 5 Dec. - 6 Dec.

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room Acc

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Queen Room, Town View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Nelson ratings based on 424 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Nelson

Everyone (203) Couples (142) Students (1) Family (68)
5 out of 5
When we checked n we founfd that the Air-conditioning in the room was not functioning as it should. The staff at the Nelson were quick to find us another room. Very pleasing service.

Posted by on 18 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Michelle

Hi, Thank you for your review. We do apologise you experienced a maintenance issue with the air conditioning unit in your room on arrival. I am however pleased our staff were able to help and assist you in moving to another room and do hope you enjoyed the rest of your stay. Thank You for your review.

4 out of 5
Loved our stay in the king suit: clean, modern, lovely view, cafe downstairs. Just across the road from the marina. Swimming pool was very warm in July :) Bathroom, however, got a lot of condensation due to poor air exchange and no heating: floor, walls, soggy toilet paper. I would imagine it would be better in warm summer

Posted by on 15 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Michelle

Hi, Thank you for your review and feedback. We will certainly have our maintenance team look into the condensation in your room and the efficiency of the bathroom extractor fan. I do apologise you experienced this maintenance issue. If ever you have any concerns during your stay please do not hesitate to speak with our staff who will be more than happy to assist you. I am glad you enjoyed your King Suite and View and were able to enjoy our Swimming Pool & Cafe. Thank You and we hope to see you again.

5 out of 5

Posted by on 11 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Michelle

Thank You for your review.

5 out of 5
Loved the heated pool and helpful staff

Posted by on 2 Jul. 2021

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Comment from Hotel Management

24 Jul. 2021 by Michelle

Thank you for your review. I am so pleased our staff delivered helpful customer service and you enjoyed our property facilities. We hope to see you again, Thank You.

5 out of 5
Good hotel stay and location.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by Michelle, The Hotel Nelson

Thank you for your review. We hope to see you again.

5 out of 5
A quaint little hotel perfectly situated in the heart of the bay. Our room even had a little kitchenette which I hadn’t realised when booking, so this was a pleasant surprise. I will definitely be staying here again and again

Posted by on 22 May 2021

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Comment from Hotel Management

29 May 2021 by Michelle, The Hotel Nelson

Thank you for your review. We are so pleased you enjoyed your stay and look forward to welcoming you back to The Hotel Nelson in the future.

5 out of 5
Looking out over the bay and being close to shops, pub, restaurants

Posted by on 15 May 2021

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Comment from Hotel Management

29 May 2021 by Michelle, The Hotel Nelson

Thank you for your review. We are so pleased you enjoyed your stay and look forward to welcoming you back to The Hotel Nelson in the future.

4 out of 5
Average at best

Posted by on 1 May 2021

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Comment from Hotel Management

8 May 2021 by Michelle, The Hotel Nelson

Thank you for your review. We hope to welcome you back to The Hotel Nelson again soon.

5 out of 5

Posted by on 26 Apr. 2021

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Comment from Hotel Management

8 May 2021 by Michelle, The Hotel Nelson

Thank you for your review. We hope to welcome you back to The Hotel Nelson again soon.

4 out of 5
Good spot

Posted by on 23 Apr. 2021

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Comment from Hotel Management

8 May 2021 by Michelle, The Hotel Nelson

Thank you for your review. We hope to welcome you back to The Hotel Nelson again soon.

Property Features

Hotel Nelson offers its guests an outdoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Hotel Nelson. Self parking is free. A complete renovation of Hotel Nelson was completed in April 2018. This 4-star Nelson Bay motel is smoke free.

  • 1 building
  • 39 guestrooms or units
  • 3 levels
  • Built in 1975
  • Deli
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Hotel Nelson offers 39 accommodations with hair dryers and irons/ironing boards. Select Comfort beds feature down comforters. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. This Nelson Bay motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

  • Select Comfort beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to 11 AM.

Little Nel Cafe - This café serves breakfast, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 8 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 8 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 per person (approximately)
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nelson Resort
  • The Nelson Resort Nelson Bay, Port Stephens
  • Hotel Nelson
  • The Nelson Resort
  • Hotel Nelson Motel
  • Hotel Nelson Nelson Bay
  • Hotel Nelson Motel Nelson Bay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.