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4.2 out of 5

"The reception was great. The views from the room were amazing. " More

By a verified traveller on Mon 28 Jun 2021

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Hotel Description

Oaks Nelson Bay Lure Suites puts you in the heart of Nelson Bay, within just a 10-minute stroll of Nelson Bay Golf Club and d'Albora Marinas Nelson Bay. Highlights at this property include an outdoor swimming pool and free self parking.

You can enjoy a TV with a DVD player, and each apartment features a sitting area, WiFi, and a hair dryer. A microwave, an iron/ironing board, and a desk are also available. Weekly housekeeping is available.

This business-friendly apartment building offers free WiFi in public areas, dry cleaning/laundry services, and tour/ticket assistance. Additionally, you'll find wired Internet in public areas, a kids' swimming pool, and laundry facilities.

Sights within a 20-minute walk of this 4-star Nelson Bay property include Dutchmans Beach and Tomaree National Park.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$147* Per night/room 19 Sep. - 20 Sep.

One Bedroom Bay View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Premier – Split level – Internal Staircase (Bedrooms on separate levels)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms – Split level – Internal Staircase (Bedrooms on separate levels)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Bay View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Nelson Bay Lure Suites ratings based on 449 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Nelson Bay Lure Suites

Everyone (179) Couples (152) Business (1) Family (116)
5 out of 5
The reception was great. The views from the room were amazing.

Posted by on 28 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Carole - Front Office

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

4 out of 5
Liked how spacious the 2 bedroom was. Good location. Only issue was the street facing my bedroom was very noisy with workmen starting trucks at 6:40am. Nice bathrooms.

Posted by on 23 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Carole - Front Office

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I'm sorry to hear about the noisy trucks. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

4 out of 5
The adjoining room had a large gap under the door and the guests next door were quite loud. I had to put pillows along the gap to sleep.

Posted by on 16 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Carole Front Office

Thank you for taking the time to share your experience with us, its comments like these that help us improve the services we can offer at the hotel I apologise for maintenance issue in regards to the large gap under the door. I have passed your comments onto our Maintenance manager to look into the matter. Once again thank for your time.

4 out of 5
The location was ideal considering how close we were to the main strip in Nelson Bay. The facilities were good but not great considering we hired the two bedroom option with our young children accompany us on the trip. It would have been ideal if we had a washing machine to freshen up the towels and clothing. The only main "dislike" was the showers releasing water onto the main bathroom floor which is an obvious hazzard with little kids. That ia definitely something that should be addressed. Overall, our stay was comfortable and would recommend it to others as well as consider it for future stays in such a beautiful part of NSW!

Posted by on 14 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Carole - Front Office

Thank you for taking the time to share your experience with us, its comments like these that help us improve the services we can offer at the hotel. I am sorry that it was not mentioned that our laundry facilities are located on our lower level of the building.

2 out of 5
Look like it has been party central for years. Knocked around

Posted by on 6 May 2021

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Comment from Hotel Management

10 May 2021 by FOS

Thank you for taking the time to share your experience with us, its comments like these that help us improve the services we can offer at the Oaks nelson bay Lure Suites

1 out of 5
We had a somewhat horrendous experience and feel very misled by the representation of the hotel on your website. The photos on the website were nothing like the room we had, we were given an “adjoining room” which we didn’t request, which meant it had a locked door to another room. We cld hear every word said in the room next door ... babies screaming and parents yelling all night. At one point a mother screaming she would “crush their f’ing head” speaking to a toddler who wouldn’t put a jumper on. We heard every word ... both nights. Had next to no sleep both nights. We had kids running up and down hallways all of both nights. Spoke to reception and other guests. We had all complained and the reception staff had apologised, said they had had a lot of complaints and would monitor the second night, yet nothing changed on the second night. Second night I near called the police. It felt like we were in a jail rather than what is quoted on your site as “luxury suites”. Hair in the shower, mould in the shower, room smelling like bleach ... wasn’t pleasant at all and total waste of time and money going away on our only break from work in the holidays. So many people complaining at reception for the same things. We were relieved to get home today and will never return to the Oaks again. It was disgusting. Such a huge disappointment, waste of our hard earned money and moreso precious time as I don’t often get a chance to get away from work.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

10 May 2021 by FOS

Thank you for choosing to stay at the Oaks Lure. I am sorry that your experience was such that it prompted you to write a poor review. I assure you that we take this very seriously and myself and the team are disappointed that in this instance we were not able to deliver the exemplary service for which we pride ourselves on. I have discussed your comments with our housekeeping manager, and we are in the process of delivering further training to the housekeepers that cleaned your room to ensure that this is not repeated in the future. Thank you again for taking the time to raise your concerns with us & I am truly sorry that you did not have an exceptional experience.

2 out of 5
Facilities essentially make it a share unit location. IT IS NOT A HOTEL. Other guests also approached us to ask if we were as equally surprised at how average it was, and we were...

Posted by on 7 Apr. 2021

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Comment from Hotel Management

11 Apr. 2021 by Front Office Supervisor

Thank you for taking the time to share your experience with us, its comments like these that help us improve the services we can offer at the resort.

5 out of 5
Friendly staff all round and great functional apartment

Posted by on 17 Mar. 2021

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Comment from Hotel Management

11 Apr. 2021 by Front Office Supervisor

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

4 out of 5
Enjoyed our stay here, good location, nice unit and comfortable space. The staff are very friendly. The pool is nice and has a great little toddler wading section, however there is very little natural shade and the area really needs a shade sail installed

Posted by on 8 Mar. 2021

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Comment from Hotel Management

13 Mar. 2021 by FOS

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

4 out of 5
location great - easy walk. Nice sized room, good shower and bathroom

Posted by on 23 Feb. 2021

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Comment from Hotel Management

27 Feb. 2021 by Front Office Supervisor

We very much appreciate your comments regarding your stay at Oaks Lure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to see you back in the near future

About the Oaks Nelson Bay Lure Suites

Location 20 Tomaree Street, Nelson Bay, NSW 2315

Property Features

Oaks Nelson Bay Lure Suites offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. The business-friendly Oaks Nelson Bay Lure Suites also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This 4-star Nelson Bay apartment is smoke free.

  • 1 building
  • 52 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Oaks Nelson Bay Lure Suites offers 52 air-conditioned accommodations with DVD players and hair dryers. Accommodations offer separate sitting areas. In-room wireless Internet access is available for a surcharge. Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided weekly.

  • Sitting area
  • Television
  • DVD player
  • Microwave
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

All apartment rooms are accessible by internal staircase on entry.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 149 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 18.00 per stay (rates may vary)
  • Fee for wireless Internet in public areas: AUD 18.0 per hour (rates may vary)
  • Fee for wired Internet in public areas: AUD 18.00 per 24-hour period (rates may vary)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oaks Lure
  • Oaks Lure Apartment
  • Oaks Lure Apartment Nelson Bay
  • Oaks Lure Nelson Bay
  • Oaks Lure Hotel Nelson Bay
  • Oaks Lure Nelson Bay, Port Stephens
  • Oaks Lure
  • Oaks Nelson Lure Suites Nelson
  • Oaks Nelson Bay Lure Suites Apartment
  • Oaks Nelson Bay Lure Suites Nelson Bay
  • Oaks Nelson Bay Lure Suites Apartment Nelson Bay

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.