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Sheraton Grand Chicago Riverwalk

4.0 star property
Eco-certified hotel with 3 restaurants and bars/lounges

Photo gallery for Sheraton Grand Chicago Riverwalk

Exterior
Fitness facility
Water view
Lake view
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Pet-friendly
The current price is AU$431
includes taxes & fees
26 May - 27 May

Explore the area

Map
301 E North Water St, Chicago, IL, 60611
  • Michigan Avenue
    ‪6 min walk‬
  • Millennium Park
    ‪11 min walk‬
  • Navy Pier
    ‪17 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪40 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Lake View

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Lake View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • Lake view
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • Lake view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • Lake view
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

2 bars/lounges

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • River view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Down duvet
Pillow-top bed
  • River view
  • 33 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • Lake view
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • City view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, River View

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • River view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down duvets, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
Down duvet
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Chicago

Sheraton Grand Chicago Riverwalk places you in the centre of Chicago, within just a 15-minute stroll of Michigan Avenue and Millennium Park. Highlights at this eco-friendly hotel include 3 restaurants, 2 bars/lounges and an indoor swimming pool. .The steakhouse, Shulas Steak House, serves American cuisine and is open for dinner. ChiBar is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the 24-hour gym and pool loungers. 125000 square feet (11613 square metres) of event facilities include 43 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Downtown Chicago hotel include Art Institute of Chicago and Navy Pier.

What's nearby

  • Michigan Avenue - 6 min walk - 0.5 km
  • Millennium Park - 11 min walk - 0.9 km
  • Art Institute of Chicago - 15 min walk - 1.3 km
  • Navy Pier - 17 min walk - 1.4 km
  • Willis Tower - 2 min drive - 2.5 km

Getting around

  • Grand Station (Red Line) - 12 min walk
  • Millennium Station - 13 min walk
  • Chicago O'Hare International Airport (ORD) - 40 min drive

Restaurants

  • ‪Swissotel Chicago - ‬5 min walk
  • ‪The Northman Beer & Cider Garden Riverwalk - ‬15 min walk
  • ‪Regency Club at Hyatt Regency Chicago - ‬7 min walk
  • ‪American Craft Kitchen & Bar - ‬7 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬5 min walk

About this property

Sheraton Grand Chicago Riverwalk

Eco-certified hotel with 3 restaurants and bars/lounges
Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Sheraton Grand Chicago Riverwalk. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars or lounges
  • 125000 sq ft of conference space
  • 11613 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets. A pillow menu is available. Flat-screen televisions come with cable channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (124 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 35.22 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Frequently asked questions

What is the cancellation policy at Sheraton Grand Chicago Riverwalk?

Sheraton Grand Chicago Riverwalk offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Chicago Riverwalk?

As of 4 May 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Chicago Riverwalk on 26 May 2025 start from AU$376.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Chicago Riverwalk?

Yep, Sheraton Grand Chicago Riverwalk has a self car park with in/out privileges for USD 70 per day.

Are there any beaches close to Sheraton Grand Chicago Riverwalk?

Yep, Sheraton Grand Chicago Riverwalk is a short 11-minute walk from Ohio Street Beach.

Does Sheraton Grand Chicago Riverwalk have a pool?

Sheraton Grand Chicago Riverwalk has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Sheraton Grand Chicago Riverwalk?

Sheraton Grand Chicago Riverwalk features an indoor pool, 3 restaurants and 2 bars.

What makes Sheraton Grand Chicago Riverwalk a romantic place to stay?

Al fresco dining and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Chicago Riverwalk.

Is Sheraton Grand Chicago Riverwalk family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Chicago Riverwalk is a hit with families.

Does Sheraton Grand Chicago Riverwalk serve breakfast?

Yeah, continental brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Sheraton Grand Chicago Riverwalk?

No, Sheraton Grand Chicago Riverwalk does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Chicago Riverwalk?

Yep, you can grab a meal at Sheraton Grand Chicago Riverwalk's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Sheraton Grand Chicago Riverwalk?

Check-in begins at 4:00 PM. Check-out time is noon.

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 756 out of 1324 reviews
Rating 8 - Good. 246 out of 1324 reviews
Rating 6 - Okay. 139 out of 1324 reviews
Rating 4 - Poor. 87 out of 1324 reviews
Rating 2 - Terrible. 96 out of 1324 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francesca

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Suzanne went above and beyond to make our stay so special! She was my go to person that made our time there so awesome. Such a thoughtful, detailed and caring person. Robert at security and Sam at check in were also amazing and so helpful. The general staff we encountered was amazing and so polite. We enjoyed the indoor pool and the bar lounge was so convenient to hang out for drinks and catch up with friends. We can’t wait to return.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Facility it’s outdated, bar was closed, restaurant over priced and looks way too old, staff was friendly. Couldn’t even buy a water anywhere. Expensive parking.
Stayed 1 night in Jan 2025

6/10 Okay

Cherie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed two previous times at this property. I chose again based on location, convenience and services offered. The only option for dining, snacks, cocktails and coffee was Shula's steakhouse and the cafe which had extremely limited hours. The Chi Town bar was closed the entire time we were there. For drinks prior to dinner, Shula's was our only in hotel option. The restaurant and bar area were both dirty and uninviting. I don't mind paying for good for or wine, but the conditions and quality do not come close to what you pay. After a day of exposed to extreme cold, there was not one option for an afternoon coffee or hot tea as the cafe closed late morning. I fully understand that staffing can be an issue. However, the other hotels close by we visited had plenty of options for what the Sheraton was lacking. It is rare that I leave a review of this kind as I'm aware of situations beyond the control of staff, but for the type and size of this hotel, I was shocked at the limited offerings. On a good note, the staff were extremely friendly and apologetic for these limitations. Customer service was the only thing the Sheraton got right this trip.
Stayed 3 nights in Jan 2025

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really nice and close to walk to most everything. We saw they had a chi bar, burger joint and an ala-carte restaurant on their website so we chose to stay here. To find out on a Saturday eve they were all closed. Only thing that was open was a high end steak establishment. We ventured out and found good grub but was disappointed the advertised options were not open.
Stayed 1 night in Jan 2025

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rob

Stayed 1 night in Jan 2025

4/10 Poor

Hany

Travelled with partner
Disliked: Amenities
Sheraton used to be a great place to stay, but unfortunately, that is no longer the case. The restaurant was empty, and the food was overpriced and of poor quality. Despite Chicago’s cold weather, the room was only equipped with a thin sheet for warmth. Additionally, the surrounding area appeared unkempt, which detracted from the overall experience. For the amount of money we spent, I would prefer to stay elsewhere. A hotel should prioritize maintaining a clean and appealing appearance to provide guests with a comfortable and enjoyable stay. I would recommend choosing any other hotel—it will be a better use of your money.
Stayed 1 night in Jan 2025

10/10 Excellent

Noel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay at this hotel usually for the Cubs Convention. It was very clean and accessible for stuff like restaurants. I would stay at the Sheraton again even if it's not for the Cubs Convention
Stayed 1 night in Jan 2025

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
HVAC does not work. Hallway was flooded from a sprinkler
Stayed 4 nights in Jan 2025

10/10 Excellent

EVAN

Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Travelled with group
Liked: Property conditions & facilities
Awesome hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Jillian

Stayed 1 night in Jan 2025

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Great venue for Cubs Con. Staff was very accommodating. Just wish the ice machine had ice (floor 28)!
Stayed 1 night in Jan 2025

10/10 Excellent

Rudy

Stayed 1 night in Jan 2025

2/10 Terrible

Narinder

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not very friendly front desk person, no valet service. Extremely expensive breakfast, $40 for one person.
Stayed 2 nights in Jan 2025

8/10 Good

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2024

10/10 Excellent

Lina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Doriana

Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This property was clean and comfortable with exceptional seating in the lobby and bar. Breakfast was expensive but very good with a very helpful staff. The room was spacious, clean and comfortable. My only disappointment was the lack of self serve water and coffee and the ridiculously expensive parking.
Stayed 2 nights in Jan 2025

8/10 Good

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, safe and fun.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorena

Stayed 1 night in Dec 2024

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and very helpful and the room was amazing and the great view
Stayed 1 night in Jan 2025