6/10 Okay
Kathryn
27 June 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff, particularly the young woman on duty in the afternoon/evening were excellent - friendly, responsive, helpful. I found the bed comfortable and the bathroom accessible. I had hoped there would be a walk-in shower, but I was able to navigate the tub with the grab bars and did not feel unsafe. The ice machine on the 5th floor had not been serviced, according to the lab Leon the canister, since mid-2024 and did not make ice. When I arrived the TV didn’t work because, it turns out, the remote’s batteries were dying. I was too weary to ask the front desk to get that fixed but the following day, the same woman who welcomed me so cheerfully got maintenance to fix the remote while I was at dinner. The complimentary breakfast was just OK, but the coffee was good. The first 3 nights I was there, my floor was quiet, but some of the guests were inconsiderate after 11 PM on my last night. I had to find a TV station to play to drown out the noise that was dull enough to put me to sleep. The location was convenient for me. For a hotel designed to serve the guest who doesn’t want to have to rob a bank to say there, this Home 2 Suites (Vanderbilt) was fine.
Kathryn
Stayed 4 nights in Jun 2025