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Taj Mahal Tower, Mumbai

5.0 star property
Luxury hotel with 7 restaurants and full-service spa

Photo gallery for Taj Mahal Tower, Mumbai

Outdoor pool, pool loungers
1 bedroom, premium bedding, minibar, in-room safe
Garden
Business centre
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
The current price is AU$252
includes taxes & fees
3 July - 4 July

Explore the area

Map
Apollo Bunder, Mumbai, Maharashtra, 400 001
  • Gateway of India
    ‪1 min walk‬
  • Colaba Causeway
    ‪2 min walk‬
  • Marine Drive
    ‪19 min walk‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room City View

Superior Room City View

Superior Room City View

9.2 out of 10
Wonderful
(36 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Sea View

Deluxe Room Sea View

Deluxe Room Sea View

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Sea View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room Sea View

10.0 out of 10
Exceptional
(22 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Sea View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 52 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room City View

Deluxe Room City View

Deluxe Room City View

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apollo City View King Bed

Apollo City View King Bed

Apollo City View King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apollo Sea View King Bed

1 bedroom, premium bedding, minibar, in-room safe

Apollo Sea View King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 26 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

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About the area

Mumbai

A luxury stay in the heart of Mumbai awaits you at Taj Mahal Tower, Mumbai. You'll be within steps of Gateway of India and within a short 5-minute stroll of Colaba Causeway. Highlights at this hotel include 7 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The fine-dining restaurant, Wasabi by Morimoto, is open for lunch and dinner. Enjoy the outdoor swimming pool, gym and pool loungers. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 5-property class Colaba hotel include Chhatrapati Shivaji Maharaj Museum and Flora Fountain.

What's nearby

  • Gateway of India - 1 min walk - 0.2 km
  • Colaba Causeway - 2 min walk - 0.2 km
  • Chhatrapati Shivaji Maharaj Museum - 6 min walk - 0.6 km
  • Flora Fountain - 15 min walk - 1.3 km
  • Marine Drive - 19 min walk - 1.7 km

Getting around

  • CSMT Station - 4 min drive
  • Mumbai Churchgate Station - 19 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 58 min drive

Restaurants

  • ‪Shamiana - ‬2 min walk
  • ‪Sea Lounge - ‬3 min walk
  • ‪Souk, Taj Mahal Palace, Mumbai - ‬2 min walk
  • ‪Wasabi by Morimoto - ‬2 min walk
  • ‪The Harbour Bar - Taj Mahal Palace, Mumbai - ‬2 min walk

About this property

Taj Mahal Tower, Mumbai

Luxury hotel with 7 restaurants and full-service spa
Taj Mahal Tower, Mumbai offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Taj Mahal Tower, Mumbai. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Mumbai hotel is smoke free.

  • 1 building
  • 258 guestrooms or units
  • 19 levels
  • 7 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1973
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Taj Mahal Tower, Mumbai offers 258 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Hindi

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The Taj Mahal Palace Mumbai

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 536 reviews
The price is AU$355
includes taxes & fees
3 July - 4 July
The Taj Mahal Palace Mumbai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: INR 2,500 per person
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Aquarius
  • Golden Dragon
  • Shamiana
  • Souk
  • Wasabi by Morimoto

Things to do

  • Art gallery
  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property requires guests to confirm their check-out date at check-in. Any modifications to the check-out date will incur a fee. Early departure fees apply if notice not provided; not applicable for non-refundable rates.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa. Indian citizens must show a PAN card at check-out for cash transactions exceeding INR 25,000.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Taj Mahal Tower, Mumbai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 3000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 2500 per person
  • Airport shuttle fee: INR 4950 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: INR 4950 (one-way), (from 1 to 12 years old)
  • Rollaway bed fee: INR 3000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Tajness - A Commitment Restrengthened (Taj Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Tajness - A Commitment Restrengthened (Taj Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 4-device limit.

Property is also known as

Mahal Palace
Mumbai Taj
Mumbai Taj Mahal
Mumbai Taj Palace
Taj Mahal Palace
Taj Mahal Palace Hotel
Taj Mahal Palace Hotel Mumbai
Taj Mahal Palace Mumbai
Taj Mumbai
Taj Palace Mumbai
Taj Mahal Tower Mumbai Hotel
Taj Mahal Hotel
Taj Mahal Tower Mumbai
The Taj Mahal Palace Mumbai
The Taj Mahal Tower Mumbai
Taj Mahal Tower Mumbai
Taj Mahal Tower, Mumbai Hotel
Taj Mahal Tower, Mumbai Mumbai
Taj Mahal Tower, Mumbai Hotel Mumbai

Frequently asked questions

What is the cancellation policy at Taj Mahal Tower, Mumbai?

Taj Mahal Tower, Mumbai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Taj Mahal Tower, Mumbai?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at Taj Mahal Tower, Mumbai on 3 July 2025 start from AU$251.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Taj Mahal Tower, Mumbai?

Yep, Taj Mahal Tower, Mumbai has a free self car park.

Are there any beaches close to Taj Mahal Tower, Mumbai?

The closest beach to Taj Mahal Tower, Mumbai is Juhu Beach (20.1 km).

Is there a spa on site at Taj Mahal Tower, Mumbai?

Yep, there is an onsite spa at Taj Mahal Tower, Mumbai. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Taj Mahal Tower, Mumbai have a pool?

Taj Mahal Tower, Mumbai has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Taj Mahal Tower, Mumbai?

Taj Mahal Tower, Mumbai features a full-service spa, an outdoor pool and 7 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Taj Mahal Tower, Mumbai a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Taj Mahal Tower, Mumbai.

Is Taj Mahal Tower, Mumbai family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Taj Mahal Tower, Mumbai is a hit with families.

Does Taj Mahal Tower, Mumbai serve breakfast?

Yeah, buffet brekkie is served daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Taj Mahal Tower, Mumbai?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Taj Mahal Tower, Mumbai?

Yep, Taj Mahal Tower, Mumbai has 7 restaurants.

What time are check-in & check-out at Taj Mahal Tower, Mumbai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Taj Mahal Tower, Mumbai?

No, pets and service animals are not allowed.

Taj Mahal Tower, Mumbai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 857 out of 1001 reviews
Rating 8 - Good. 92 out of 1001 reviews
Rating 6 - Okay. 23 out of 1001 reviews
Rating 4 - Poor. 10 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne Marie Tyner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a very interesting history. The staff is friendly and welcoming. Amazing stay!
Stayed 6 nights in Mar 2025

10/10 Excellent

Divya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property I have stayed.
Stayed 1 night in Feb 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth the price

Just a wonderful hotel, incredible staff, great rooms, love the pool and the restaurants and bars.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kiran, Gibraltar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent services. Great staff. Totally professional. Efficient and effective. Great room overlooking tower
Stayed 5 nights in Mar 2025

10/10 Excellent

Nina

Unfortunately the outside is not like it used to be 20 yiears ago……all enclosed. Did not like loud music in the Harboir Bar. It is painful to sit there and enjoy your libations. Left and went to another hotel bar.
Stayed 3 nights in Mar 2025

8/10 Good

Chamath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

It was a pleasant stay. But room cleaning was done till 3pm. In addition, the hotel was very stingy with water. They gave only 2 small water bottles per room per day. If anyone is staying here, best purchase water from outside
Stayed 4 nights in Mar 2025

10/10 Excellent

Pinaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service.
Stayed 3 nights in Mar 2025

10/10 Excellent

kamil ali

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, safe, clean, good food. Walking distance to tourist attractions.
Stayed 3 nights in Mar 2025

10/10 Excellent

JH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

What an amazing experience from check in and warm welcome to greatest views. Absolutely stunning views. Location is so accessible to all areas. Great value for money.
Stayed 4 nights in Mar 2025

10/10 Excellent

Paramjit

Travelled with partner
All the staff are all so friendly and provided the best service we have ever had. Hotel itself was beautiful and was worth the price paid to stay there. Area around the hotel has some great restaurants and shopping as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Woodward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Woodward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Area

Good location
Stayed 1 night in Feb 2025

8/10 Good

Guanghui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Hyacinth

Stayed 3 nights in Feb 2025

10/10 Excellent

Hyacinth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff. This made it all worthwhile. Such a happy experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Jean, Suwanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of everything. Personnel makes you feel special. Nice and quiet with resort like feel in the heart of the city. Nice balcony but no seating could have been an opportunity. Yoga instructor at 8 am lacked enthusiasm and could have shown more passion for her craft. Gym did say silence but too many people were talking in their phone while exercising and should be informed of the policy.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with family
Liked: Property conditions & facilities
The service was superlative! We had a lovely room in the Tower overlooking the Gateway of India
Stayed 2 nights in Mar 2025

10/10 Excellent

Vickey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Errol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj in Mumbai with their outstanding service is by far the best there is. We would like to recognize Deepali who truly exemplifies what amazing customer service is about. She was attentive to our every request and very professional. Also Nimonica from the Shamiana provided exemplary service everyday we dined there. These two ladies deserve special recognition . Having been in the service industry myself and managed customer service employees I do believe these employees contribute towards a culture of excellence in the hotel industry. Well done Deepali, Nimonica and the employees of the Taj Mumbai.
Stayed 7 nights in Feb 2025

10/10 Excellent

Shusikchaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was amazing from entering to leaving the hotel, highly would recommend this experience if you are a first time visitor
Stayed 1 night in Mar 2025

2/10 Terrible

Shive

Liked: Property conditions & facilities
Disliked: Staff & service
Staff members not helpful
Stayed 1 night in Mar 2025

10/10 Excellent

Aditi

Stayed 4 nights in Feb 2025

10/10 Excellent

Deborah H

Stayed 1 night in Feb 2025

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort

The Tag Mahal is a Beautiful Hotel

We stayed for just two nights before beginning a train tour from Mumbai to Delhi. Our room was clean, spacious, and comfortable. The food in the restaurants and bars was very good, though I thought overpriced. The hotel is in a very congested part of the city and there are not a lot of convenient dining options nearby, so we found we had to eat at the hotel, no matter the price. I had written about one small item in another review and it seemed every hotel staffer immediately set to make it right. I received apologies from at least six different staff members. Everyone I encountered seemed to know I was the guest who had written the review. They delivered a complimentary bottle of wine to our room. At checkout, they removed a lunch charge for two from our bill. They give us a special parting gift as we were leaving. And, I got the last apology call from a hotel manager a few hours after we had boarded our train. And, my concern really wasn’t that big a deal. Any organization can make a mistake. A quality organization knows how to fix it quickly and thoroughly.
Stayed 2 nights in Feb 2025