2/10 Terrible
Matthew
30 July 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheated out of 2 full days in hotel
Well 1ST OF ALL, I BOOKED THE TRIP, FOR THIS 1 ROOM WITH A POLL. IT WAS $522 FOR THE NIGHT. I USED 6- $100 HOTELS.COM GIFT CARDS, AND IT DID NOT APPLY THE $$$ TOWARDS THE ROOM. SO IT TOOK OVER 6 HOURS TO FIGURE OUT HOW TO GET THE MONEY BACK ON THE GIFT CARDS. THEN WHEN IWENT TO CHECK IN, THEY TOLD ME I COULDNT CHECK IN UNTIL 4PM THE FOLLOWING DAY, EVEN THOUGH MY RESERVATIONV CLEARLY HAD MY DATE AS THAT DAY, AS WELL AS THE FOLLIWIMG DAY. ANYHOW IF I WANTED TO GET INTO THE ROOM. I WOULD HAVE TO PAY A $130 SARLY CHECK IN FEE, AND AN ADDITIONAL $150 DEPOSIT, WHICH I HADVALTEADY PAID ONLINE AHEAD OF TIME WHICH WAS WRITTEN CLEARLU ON MY ITINERARY RECIAPT. SO ALL IN ALL I PAID $522+$130+$150=$802 FOR 1 NIGHT, AND THAT O W NIGHT, THEY INNOF THE DOVE DID NOT GIVE ME MY ROOM KEY TILL MIDNITE, AND I HAD TO CHECK OUT IN 10 HOURS... DO I PAID $802, AND WITED IN THE 102' WEATHER FOR LITERALLY ALMOST 24 HOURS... WHICH QAS ABSOLUTELY THE WORST EXPERIENCE EVER. THERE WAS ABSOLUTELY NOTHING I COULD DO BC IT WAS A NON-REFUNDABLE ROOM. AND I HAD BEEN TRYING FOR YEARS TO GET THAT ROOM WITH THE POLL IN IT... AND WHEN I GOT O MAKE THE RESERVATION ONLINE, I WAS SO HAPPY, AND I CAN NOT AFFORD THAT PRICE, BUT IVE BEEN THROUGH QUITE A DIFFICULT TIME OVER THE PAST YEAR, AND I WANTED TO TREAT MYSELF TO SOMETHING SPECIAL.. AND IT WAS AN ABSOLUTE NIGHTMARE, AND HORRIGYING EXPERIENCE. AFTER ALL WAS SAID AND AND DONE... I SPENT $802 ON ABOUT 6 HOURS IN A ROOM, IN WHICH I SLEPT, DID NOT EVEN GO IN THE POOL
Matthew
Stayed 1 night in Jul 2025