4.2 out of 5

"My family and I stay here each year - changes to services offered this year have left me underwhelmed and likely to consider alternative accommodation ... " More

By a verified traveller on Sun 22 Jul 2018

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Hotel Description

Mt Buller Chalet Hotel & Suites places you steps from Village Center and within a 15-minute stroll of Mt. Buller Ski Slopes. Highlights at this hotel include a restaurant, an indoor swimming pool and a bar/lounge.

All 62 rooms feature WiFi, TVs and hairdryers. Additionally, fridges, irons/ironing boards and free toiletries are available.

This hotel offers express check-in, express check-out and a front desk safe. Additionally, you'll find a sauna and WiFi in public areas. There's also the convenience of an area shuttle.

With a stay at this 4-star Mount Buller hotel, you'll be 2.5 km (1.6 mi) from Mount Buller Peak.

Standard King w/ Sofa

Bed Count 1 King Bed Maximum Occupancy 4 Max
AU$437* Per night/room 25 Aug. - 26 Aug.

Delatite Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Howqua Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Lakeland Penthouse

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chamois Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Mt Buller Chalet Hotel & Suites ratings based on 65 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mt Buller Chalet Hotel & Suites

Everyone (38) Couples (10) Family (16)
5 out of 5
Staff friendly and helpful. We love the pool and gym for the kids

Posted by on 19 Jul. 2019

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5 out of 5
Close to skiing and village Square. Good facilities.

Posted by on 14 Jul. 2019

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4 out of 5
We stayed in a king kitchenette studio on the 5th floor, overlooking the Burke St run. It was lovely and modern, with oven, stove & sink but (oddly) no microwave. The room was stinking hot ALL the time, even with all the heaters off and the windows open. Location was good; very central to everything. If we ever returned to Mt Buller, we'd probably stay here again, but would try to get a room across the hall, overlooking the valley & other mountains instead. On the Burke St side, you are forced to listen to loud commercial radio all day long, as it's annoyingly pumped onto the ski run outside. The Bird Cage cafe on site was terrible, with disgusting food. The staff at the Chalet ski hire on site lied when we asked for information, presumably to make an unnecessary sale. The staff at the hotel were incredibly friendly, but gave out copious amounts of incorrect information, which was very unhelpful. There seems to be a general disdain on the mountain for outsiders and newcomers; there was a very insular and unwelcoming vibe overall, and we felt as if we'd walked into the "family camp" from Dirty Dancing weeks in and were intruding. Very strange. Don't bother going in the last week of the season. Despite the heavily advertised "snow guarantee", most businesses on the mountain and ski hire, etc., in Mansfield close at the end of September. There were only three restaurants open for dinner, numerous runs and lifts were closed, the cinema was closed, etc.

Posted by , from Melbourne on 8 Oct. 2018

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5 out of 5
Ideally situated in the center of the village. Easy access to chairlifts. Liked having the equipment and clothing rental shop in the same building. Thoroughly enjoyed the four night stay and so did the grandkids.

Posted by , from perth on 3 Oct. 2018

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4 out of 5
No problems with booking, check-in, check-out. Nice and clean, helpful staff, good facilities. Rooms are a little dated

Posted by , from Bendigo on 28 Sep. 2018

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3 out of 5
Hotel room was very dated Staff were great though very frienddy and couldnt help enough

Posted by on 11 Sep. 2018

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5 out of 5
Would be great if there was ski drying or storage facility. Staff were great!

Posted by on 9 Sep. 2018

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5 out of 5
Great location, helpful staff, everything you need right there.

Posted by , from Melbourne on 28 Aug. 2018

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1 out of 5
Sofa Bed was bent & impossible for two people to sleep on. One child resorted to sleeping on the floor. (Maintenance was requested but nothing was done) The king sized bed was sagging on one side. There were holes in the bathroom grout & the toilet ran constantly. The "hair dryer" was a wall mounted blower from the 1970's. A couple of sachets of cheap coffee, a small serve of long life milk & a few tea bags were the only in-room "comforts" offered. Not so much as a sachet of hot chocolate for the children. Despite booking for four people the room was made up for two. We had to request extra pillows, cups, towels etc etc. Woodwork tired, door hinges broken - you get the picture. Lobby lounge has been removed & reception relocated to downstairs store-room. Skeleton staff mean that rooms weren't serviced before 3pm. The whole place is clearly being run into the ground prior to being sold off to private investors. Very disappointing after having been a return visitor over many years. I felt embarrassed for the overseas visitors who paid for a 5 star hotel. Save your money. The days of this place being anything more than 3 star are OVER.

Posted by , from Melbourne on 24 Jul. 2018

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3 out of 5
My family and I stay here each year - changes to services offered this year have left me underwhelmed and likely to consider alternative accommodation in future. Having no towels available at the pool, no porter service or bed turn down service and no breakfast service offered means the chalet no longer stands out from the rest. Location is still without rival and the pool area; although in need of some repair; is great for families.

Posted by on 22 Jul. 2018

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About the Mt Buller Chalet Hotel & Suites

Location 5 Summit Road, Mount Buller, VIC 3723

Renovations + Closures

The property is closed between 03 October and 31 May.

Property Features

Mt Buller Chalet Hotel & Suites offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Mt Buller Chalet Hotel & Suites also features express check-in, express check-out, and a safe deposit box at the front desk.

  • 62 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Lift

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (243.4 km / 151.2 mi)
  • Property shuttles: Area shuttle
  • Parking:

Room Amenities

Mt Buller Chalet Hotel & Suites offers 62 forms of accommodation with a hairdryer and an iron/ironing board. This Mount Buller hotel provides wireless Internet access for a surcharge. Housekeeping is provided on a daily basis.

  • Television
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board

Food & Drink

Mt Buller Chalet Hotel & Suites has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM.

Reception is open 24-hour from June to September. For more details, please contact the property using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 9 AM - 5 PM.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Chalet Mt Buller Hotel Mount Buller
  • Grand Mercure Chalet Mt Buller Hotel
  • Grand Mercure Chalet Mt Buller Mount Buller
  • Grand Mercure Chalet Mt Buller
  • Mercure Mt Buller
  • Mt Buller Chalet Hotel
  • Mt Buller Chalet Mount Buller
  • Mt Buller Chalet Hotel Mount Buller
  • Mt Buller Chalet Hotel Suites
  • Mt Buller Chalet
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.