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4.2 out of 5

"The only coffee machine in the place was switched off at happy hour forcing us to venture out in search of coffees, " More

By a verified traveller on Thu 19 Sep 2019

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Delatite Two Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Howqua Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Lakeland Penthouse

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chamois Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Wombat Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

At Mt Buller Chalet Hotel & Suites you'll be within steps of Mount Buller Alpine Resort and Village Center. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy free WiFi, WiFi, and TVs, featured in all 62 rooms. In-room dining is easy with amenities like refrigerators and room service. Additionally, hair dryers, irons/ironing boards, and free toiletries are available.

Enjoy the fitness center and sauna. Additionally, you'll find WiFi in public areas, a 24-hour front desk, and a garden. There's also the convenience of an area shuttle.

Sights within a 20-minute walk of this 4-star Mount Buller hotel include Mt. Buller Ski Slopes and Alpine National Park.

Mt Buller Chalet Hotel & Suites ratings based on 69 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mt Buller Chalet Hotel & Suites

Everyone (39) Couples (11) Family (18)
4 out of 5
The only coffee machine in the place was switched off at happy hour forcing us to venture out in search of coffees,

Posted by on 19 Sep. 2019

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5 out of 5
The staff were amazing, letting us check super early and couldn't be more helpful when letting us use the storage area. Room was what we expected.

Posted by on 27 Aug. 2019

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3 out of 5
We were given what I believe to be a disabled room with now shower screen just a curtain and water slashed all over the floor. It did drain away but took a lo g time

Posted by on 26 Aug. 2019

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5 out of 5
Staff friendly and helpful. We love the pool and gym for the kids

Posted by on 19 Jul. 2019

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5 out of 5
Close to skiing and village Square. Good facilities.

Posted by on 14 Jul. 2019

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4 out of 5
We stayed in a king kitchenette studio on the 5th floor, overlooking the Burke St run. It was lovely and modern, with oven, stove & sink but (oddly) no microwave. The room was stinking hot ALL the time, even with all the heaters off and the windows open. Location was good; very central to everything. If we ever returned to Mt Buller, we'd probably stay here again, but would try to get a room across the hall, overlooking the valley & other mountains instead. On the Burke St side, you are forced to listen to loud commercial radio all day long, as it's annoyingly pumped onto the ski run outside. The Bird Cage cafe on site was terrible, with disgusting food. The staff at the Chalet ski hire on site lied when we asked for information, presumably to make an unnecessary sale. The staff at the hotel were incredibly friendly, but gave out copious amounts of incorrect information, which was very unhelpful. There seems to be a general disdain on the mountain for outsiders and newcomers; there was a very insular and unwelcoming vibe overall, and we felt as if we'd walked into the "family camp" from Dirty Dancing weeks in and were intruding. Very strange. Don't bother going in the last week of the season. Despite the heavily advertised "snow guarantee", most businesses on the mountain and ski hire, etc., in Mansfield close at the end of September. There were only three restaurants open for dinner, numerous runs and lifts were closed, the cinema was closed, etc.

Posted by , from Melbourne on 8 Oct. 2018

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5 out of 5
Ideally situated in the center of the village. Easy access to chairlifts. Liked having the equipment and clothing rental shop in the same building. Thoroughly enjoyed the four night stay and so did the grandkids.

Posted by , from perth on 3 Oct. 2018

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4 out of 5
No problems with booking, check-in, check-out. Nice and clean, helpful staff, good facilities. Rooms are a little dated

Posted by , from Bendigo on 28 Sep. 2018

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1 out of 5
Had to pay for chains , didn’t need them Had to pay 55 bucks for parking Had to pay 18 bucks each person one way taxi Would not let me on the free bus with a travel bag Would not recommend an overnight stay here ever.

Posted by , from Melbourne on 16 Sep. 2018

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3 out of 5
Hotel room was very dated Staff were great though very frienddy and couldnt help enough

Posted by on 11 Sep. 2018

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About the Mt Buller Chalet Hotel & Suites

Location 5 Summit Road, Mount Buller, VIC 3723

Property Features

Mt Buller Chalet Hotel & Suites offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. Mt Buller Chalet Hotel & Suites also features a garden, express check-in, and express check-out. This 4-star Mount Buller hotel is smoke free.

  • 62 guestrooms or units
  • 7 levels
  • Dining venue
  • Bar or lounge
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (243.4 km / 151.2 mi)
  • Property shuttles: Area shuttle

Room Amenities

Mt Buller Chalet Hotel & Suites offers 62 air-conditioned accommodations with hair dryers and irons/ironing boards. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Refrigerator
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Mt Buller Chalet Hotel & Suites has a restaurant on site.

Room service is available.

Spa Services

  • Sauna in spa

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception is open 24-hour from June to September.

Please note checkin time is from 4 PM in winter. Summer check in is from 2 PM.

The front desk at this property is open daily from 9 AM - 5 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Chalet Mt Buller Hotel Mount Buller
  • Grand Mercure Chalet Mt Buller Hotel
  • Grand Mercure Chalet Mt Buller Mount Buller
  • Grand Mercure Chalet Mt Buller
  • Mercure Mt Buller
  • Mt Buller Chalet Hotel
  • Mt Buller Chalet Mount Buller
  • Mt Buller Chalet Hotel Mount Buller
  • Mt Buller Chalet Hotel Suites
  • Mt Buller Chalet
  • Mt Buller Chalet & Suites
  • Mt Buller Chalet Hotel & Suites Hotel
  • Mt Buller Chalet Hotel & Suites Mount Buller
  • Mt Buller Chalet Hotel & Suites Hotel Mount Buller
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.