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Sandcastles Beach Resort

3.5 star property

Photo gallery for Sandcastles Beach Resort

Exterior
View from property
Economy Apartment, Kitchen | Living area
Private beach, white sand, beach bar
In-room safe, soundproofing, iron/ironing board, free WiFi

Reviews

5.6 out of 10

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Main Street, Ocho Rios, St. Ann
  • Place, Turtle River Park
    ‪1 min walk‬
  • Place, Turtle Beach
    ‪4 min walk‬
  • Place, Ocho Rios Fort
    ‪16 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪23 min drive‬

Room options

View all photos for Studio, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio, Kitchen

  • 557 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Room, 1 Bedroom, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Bedroom, Kitchen

  • 102 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 2 Bedrooms, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Room, 2 Bedrooms, Kitchen

  • 121 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Basic Room, 1 Queen Bed, Kitchen

Basic Room, 1 Queen Bed, Kitchen

Basic Room, 1 Queen Bed, Kitchen

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Apartment

In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment

  • 836 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Studio

Comfort Studio

Comfort Studio

  • 93 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Apartment, Kitchen

Economy Apartment, Kitchen

Economy Apartment, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Apartment

In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Ocho Rios

A family-friendly stay in Ocho Rios awaits you at Sandcastles Beach Resort. Within steps you'll find Turtle River Park and Taj Mahal Mall. Highlights at this beachfront resort include a full-service spa, a private beach and a restaurant. .A pampering day can include deep-tissue massages, Swedish massages and mani/pedis. At the resort's own lounge bar or beach bar, you can enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym and outdoor tennis court as well as access to aerobics classes. Plus you'll find free Wi-Fi in public areas, a conference centre and laundry facilities. Full breakfast is available daily between 6 AM and 9 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a short walk of this 3.5-property class Ocho Rios resort include Turtle Beach and within a 30-minute walk you'll find Mystic Mountain.
View more Resorts in Ocho RiosOpens in a new window

What's nearby

  • Turtle River Park - 1 min walk - 0.1 km
  • Island Village - 3 min walk - 0.3 km
  • Turtle Beach - 4 min walk - 0.4 km
  • Ocho Rios Craft Market - 9 min walk - 0.8 km
  • Ocho Rios Fort - 16 min walk - 1.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 100 min drive

Restaurants

  • ‪KFC - ‬2 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬8 min walk
  • ‪Boulangerie - ‬11 min walk
  • ‪Ocean's 11 - ‬6 min walk
  • ‪Oceans On The Ridge - ‬4 min drive

About this property

Sandcastles Beach Resort

A private beach is featured. Sandcastles Beach Resort offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A 24-hour fitness centre, spa services, and a terrace are also featured at the family-friendly Sandcastles Beach Resort. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

  • 40 guestrooms or units
  • Conference rooms
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Sandcastles Beach Resort offers 40 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas. Accommodation at this 3.5-star resort has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Ocho Rios resort provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Exterior
Sago Palm Hotel
Ocho Rios
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 305 reviews
The price is AU$339
includes taxes & fees
11 June - 12 June
Sago Palm Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6 AM to 9 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 30 per accommodation, per stay.
  • Service fee: 10 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Airport shuttle fee: USD 170.00 per vehicle (return)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    Cashless payment methods are available for all transactions.

Property is also known as

Sandcastles Ocho Rios Condo
SandCastles Resort
SandCastles Ocho Rios
Sandcastles Resort Jamaica
Sand Castles Resort Jamaica/Ocho Rios
Sand Castles Ocho Rios
Sand Castles Hotel Ocho Rios
SandCastles Ocho Rios Hotel
SandCastles Hotel
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Ocho Rios
Sandcastles Resort Ocho Rios
Sandcastles Beach Resort Resort
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Resort Resort Ocho Rios

Frequently asked questions

Is parking available at Sandcastles Beach Resort?

Yep, Sandcastles Beach Resort has a free self car park.

Are there any beaches close to Sandcastles Beach Resort?

Yep, Sandcastles Beach Resort is a short 4-minute walk from Turtle Beach. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at Sandcastles Beach Resort?

Yep, there is an onsite spa at Sandcastles Beach Resort. You'll enjoy services like Thai massages.

Does Sandcastles Beach Resort have a pool?

Sandcastles Beach Resort has an outdoor pool.

What luxury perks are available at Sandcastles Beach Resort?

Sandcastles Beach Resort features a private beach, a full-service spa and an outdoor pool.

What makes Sandcastles Beach Resort a romantic place to stay?

A private beach and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandcastles Beach Resort.

Is Sandcastles Beach Resort family-friendly?

You bet! With amenities such as supervised childcare, a playground and a private beach, it's no surprise that Sandcastles Beach Resort is a hit with families.

Does Sandcastles Beach Resort serve breakfast?

Yeah, full brekkie is on offer daily between 6 AM and 9 AM.

Is there a free airport shuttle available at Sandcastles Beach Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sandcastles Beach Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sandcastles Beach Resort?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sandcastles Beach Resort?

No, pets are not allowed.

Sandcastles Beach Resort Reviews

Reviews

5.6
Rating 10 - Excellent. 9 out of 56 reviews
Rating 8 - Good. 14 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 10 out of 56 reviews
Rating 2 - Terrible. 18 out of 56 reviews

6.0/10

Cleanliness

5.8/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendly staff and the convenient location, was right on the beach
Stayed 4 nights in Mar 2023
Verified

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Berchum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

Melvin

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean quiet
Stayed 3 nights in Sep 2023
Verified

4/10 Poor

Marjorie

Disliked: Staff & service
The property is convenient to shopping. Housekeeping was unimpressive
Stayed 4 nights in Jul 2023
Verified

2/10 Terrible

Cordania

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad experience

I did not get the room i paid for, i paid more for a 1 bedroom and got a studio. The shower didnt work properly, the toilet didnt work properly, the wifi didnt work and there was no microwave which i need with a toddler. The staff was friendly and helpful The outdoor property was nicely kept
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Yvonne

Quiet, however, since there are no elevators, help with our suitcases would be nice
Stayed 7 nights in Jul 2023
Verified

4/10 Poor

Garnett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
Stayed 4 nights in Oct 2023
Verified

2/10 Terrible

yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.
Verified

10/10 Excellent

Sadian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
Stayed 7 nights in Aug 2023
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Friendly staff, filthy room all over.

The front desk staff was great. The room was the most disgusting room I had ever seen. I left the hotel after 1 hour and checked into another hotel. I could not breathe with the bleach scent and definitely did not want my skin to tough anywhere in that room.
Verified

6/10 Okay

Coralee

Liked: Property conditions & facilities
Disliked: Staff & service
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
Stayed 2 nights in Aug 2023
Verified

2/10 Terrible

Paula

Disliked: Property conditions & facilities
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.
Verified

8/10 Good

Ellen

Liked: Cleanliness, amenities
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
Stayed 5 nights in Mar 2025
Verified

4/10 Poor

RICHARD

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly
Stayed 4 nights in Feb 2023
Verified

4/10 Poor

Eartha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
Stayed 3 nights in Nov 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

CANUTE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON
Verified

4/10 Poor

Jheanell

Disliked: Cleanliness, property conditions & facilities
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.
Stayed 3 nights in Feb 2024
Verified

2/10 Terrible

Lakisha

Disliked: Cleanliness, staff & service, amenities
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Cecelia

Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.