Bahia Principe Grand Jamaica - All Inclusive

4.0 star property
Family-friendly beachfront location with 3 outdoor pools

Photo gallery for Bahia Principe Grand Jamaica - All Inclusive

10 bars/lounges, swim-up bar, poolside bar, beach bar
Water park
Lobby
Buffet
Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
The current price is AU$422
includes taxes & fees
28 Oct - 29 Oct

Explore the area

View map
Salt Coppers Villa, Runaway Bay, Saint Ann
  • Place, Runaway Bay Beach
    ‪4 min drive‬
  • Place, Ocean View Beach
    ‪5 min drive‬
  • Place, Cardiff Hall Beach
    ‪5 min drive‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪60 min drive‬

Room options

Junior Suite (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Junior Suite Ocean Front)

7.8 out of 10
Good
(26 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.0 out of 10
Good
(27 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Sea View (Superior)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Premium)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

7.2 out of 10
Good
(320 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Superior)

7.2 out of 10
Good
(126 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Ceiling fan
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Runaway Bay

At Bahia Principe Grand Jamaica - All Inclusive, you'll be connected to the convention centre and 1 km (0.6 mi) from Jamaica Beaches. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Grand Bahia Principe Jamaica can include deep-tissue massages, hot stone massages and body scrubs along with reflexology and mani/pedis. The buffet restaurant, Nyam, serves international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Runaway Bay property, you'll be 2.9 km (1.8 mi) from Green Grotto Caves and 3.9 km (2.4 mi) from Ocean View Beach.

What's nearby

  • Green Grotto Caves - 3 min drive - 3.5 km
  • Runaway Bay Beach - 4 min drive - 3.3 km
  • Flavours Beach - 4 min drive - 3.3 km
  • Ocean View Beach - 5 min drive - 3.3 km
  • Cardiff Hall Beach - 5 min drive - 3.3 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 66 min drive

Restaurants

  • ‪The Jasmin - ‬2 min walk
  • ‪Orquídea Buffet - ‬4 min walk
  • ‪Las Olas - Rodizio - ‬13 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Mikado Japanese Restaurant - ‬1 min walk

About this property

Bahia Principe Grand Jamaica - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Bahia Principe Grand Jamaica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Bahia Principe Grand Jamaica - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

This 4-star Runaway Bay property is smoke free.

  • 850 guestrooms or units
  • 7 levels
  • 10 buildings
  • 8 dining venues
  • 10 bars or lounges
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Bahia Principe Grand Jamaica - All Inclusive offers 850 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes dining tables. Plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Spa Grand Bahia Principe Jamaica. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Beach Restaurant
  • Jerk Center
  • Nyam
  • Round Island Food Market
  • The Knife

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Motor boating
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 buildings
  • 7 floors
  • Banquet hall
  • Built in 2007
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests should be aware that this property’s private beach has a clothing-optional area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Bahia Principe Grand Jamaica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Bahia Principe Jamaica
Grand Bahia Principe Jamaica All Inclusive
Jamaica Grand Bahia Principe All Inclusive
Grand Bahia Principe Jamaica All Inclusive Runaway Bay
Bahia Principe Jamaica Inclus
Bahia Principe Grand Jamaica
Bahia Principe Grand Jamaica All Inclusive
Grand Bahia Principe Jamaica All Inclusive
Bahia Principe Grand Jamaica - All Inclusive Runaway Bay

Frequently asked questions

What is the cancellation policy at Bahia Principe Grand Jamaica - All Inclusive?

Bahia Principe Grand Jamaica - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bahia Principe Grand Jamaica - All Inclusive?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Bahia Principe Grand Jamaica - All Inclusive on 28 Oct 2025 start from AU$422.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bahia Principe Grand Jamaica - All Inclusive?

Yep, Bahia Principe Grand Jamaica - All Inclusive has a free self car park.

Are there any beaches close to Bahia Principe Grand Jamaica - All Inclusive?

Yep, Bahia Principe Grand Jamaica - All Inclusive is on Jamaica Beaches, which travelers give top marks. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Bahia Principe Grand Jamaica - All Inclusive?

Yep, Spa Grand Bahia Principe Jamaica is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Bahia Principe Grand Jamaica - All Inclusive have a pool?

Yep, and guests love it! Bahia Principe Grand Jamaica - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Bahia Principe Grand Jamaica - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Bahia Principe Grand Jamaica - All Inclusive?

Bahia Principe Grand Jamaica - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Bahia Principe Grand Jamaica - All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Bahia Principe Grand Jamaica - All Inclusive.

Is Bahia Principe Grand Jamaica - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Bahia Principe Grand Jamaica - All Inclusive is a hit with families.

Does Bahia Principe Grand Jamaica - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Bahia Principe Grand Jamaica - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Bahia Principe Grand Jamaica - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Bahia Principe Grand Jamaica - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Bahia Principe Grand Jamaica - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Bahia Principe Grand Jamaica - All Inclusive?

There is a golf course next to Bahia Principe Grand Jamaica - All Inclusive.

Bahia Principe Grand Jamaica - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 994 out of 2626 reviews
Rating 8 - Good. 667 out of 2626 reviews
Rating 6 - Okay. 419 out of 2626 reviews
Rating 4 - Poor. 225 out of 2626 reviews
Rating 2 - Terrible. 321 out of 2626 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Ruth Marina

Travelled with family
Disliked: Staff & service, amenities
During our stay we experienced a leaking toilet, and leaking shower head that never got fixed after multiple attempts of contacting guest services. We also experienced a shortage of towels, and the room was more than an hour late in availability to check-in. The room curtains were also dirty
Stayed 6 nights in Jul 2025

10/10 Excellent

Emma Lois

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was kind and amazing!
Stayed 3 nights in Jul 2025

10/10 Excellent

Shandeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jul 2025

8/10 Good

Ida, Oakland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accomdating at check-in. We were able to change from grand to luxury side due to the children and noise level. Nephi, our belman. Was very helpful. Friendly and overall a good guy.. he asked if we were celebrating any occasions and later had banners on door for my bday and anniversary. - need alternative to wine bc we dont drink alcohol. Try sparkling appe cider. ** prompt attention to fix safe and air condition given. ** the bed was hard , so provide softer mattress or cusion mattress cover ** dosclosure of dresscode for mealtimes is important . Perhaps include in welcome pack in room Meals: food selections were decent. Need more vegan ootions not just gluten free. And offer sorbet or gelato or milk free desert . ** consider offering green smoithies or fruit smoothies, etc for heslthier alternatives, lifestyle. Great option for short stay. Tijuana assisted us with transportation back to airporr. We booked saturdsy eve andcwas told we needed to arrange 48hrs before. Our stay was 48hrs ( friday to sunday) . So perhaos at initial booking or upon check- in bc the registation folks know our length of stay, should inquire if needing transport to airport, book at least 488 hrs esp if booking thru hotel. * we went to eat at pool restaurant on grandside. Counters were dirty. Asked employee if he could wioe a spot off on tabke, he told us to grab naokins and di it ourselves. The employees looked irritated , annoyed from messy kids. Pay more
Stayed 2 nights in Jul 2025

10/10 Excellent

Rocquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time going to a resort in Jamaica and my family and I enjoyed it. The property is walkable and has beautiful sights. You get all of the island vibes by the authenticity of the staff and even the fruit trees growing on the property. The beach is clean and the pools are even cleaner. You get your money’s worth with the selection and availability at the buffet and also from the restaurant vouchers you receive. I would recommend this resort to anyone!
Stayed 4 nights in Jul 2025

2/10 Terrible

Milyne

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
This was my second time being there and my experience was horrible . The lack of customer service , having to call repeatedly for service and still not helped , the run around and etc . I couldn’t believe it because the first time it was an amazing time . But I will not be back
Stayed 3 nights in Jul 2025

6/10 Okay

Charytin

Liked: Cleanliness
The hotel was wonderful, but the staff wasn't very attentive. The food was so-so, not as good as we expected. We were a group of four, and what we enjoyed most about the hotel was the beach and a meal at the Knife restaurant. It was our favorite.
Stayed 7 nights in Jul 2025

6/10 Okay

Toni

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was wonderful, but the staff wasn't very attentive. The food was so-so, not as good as we expected. We were a group of four, and what we enjoyed most about the hotel was the beach and a meal at the Knife restaurant. It was our favorite.
Stayed 7 nights in Jul 2025

8/10 Good

Cristy

Travelled with family, Travelled with family and small children, Travelled with partner
Overall, I had a great time with my family and we were able to figure things out. When we checked into the hotel we didn’t really get any information about the hotel grounds, restaurants, or activities. We were able to scan a qr code on the tv and the keycard sleeves to see restaurant schedules but some of the restaurants were not always open during the times listed this caused us to have to go back and forth between restaurants a couple of times. The other issue was the towels… it was nearly impossible. On our 3rd day, we handed our towels to one of the house keepers and she assured us someone would bring more towels later— they never arrived. The next day I called for towels and blankets that also never arrived. On 5th day we got towels and left them hanging to reuse them but when we got back to the rooms the next day, the towels were gone and we, again, had to beg for towels. Lastly, the drinks were not the best but after a couple no one cared about the taste.
Stayed 6 nights in Jul 2025

6/10 Okay

Cristy

Travelled with family, Travelled with family and small children, Travelled with partner
I’ll start by saying that overall, I had a great time; my family and I made it work. My chief complaint is that we didnt really get much information about the resort and the many restaurants/activities that were offered we had to figure things out on our own. The app wasnt really working as it should… we were able to scan a qr code on the tv/key card sleeve and see restaurant schedules and a map of the place but a couple of the restaurants were not open during the times that were listed on the site. This resulted in us going back and forth between restaurants several times during our stay. The food was always cold unless we had something freshly made like an omelette or pasta. There was an issue with the laundry at the time of our stay and getting towels was like trying to dig for gold. After our 3rd day one of the maids took our dirty towels and said someone would be bringing clean ones… they never arrived. The day after, I called for towels and blankets that also never arrived. When we finally got towels we left them hanging to reuse them and the next person that cleaned our room took them; we had to beg for towels all over again. And lastly, the drinks weren’t the best but after a few nobody cared. :)
Stayed 7 nights in Jul 2025

8/10 Good

Lovely Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love that there's something for all ages! They have an incredible size pool, a waterpark for kids, kids club where little kids can enjoy playtime indoors, multiple shopping boutiques, can also do kayaking, snorkling, diving, deep sea fishing, and way more!!! Very good food and all the staffs are so lively!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
needed more accessible areas for handicap. the speed bumps and limited ramps were not uninviting.
Stayed 4 nights in Jul 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Sophia M

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was great
Stayed 3 nights in Jul 2025

2/10 Terrible

Angella

Liked: Cleanliness
Disliked: Staff & service
Unclean hallways. Staff members in the dining area service was poor. We are paying customers and demands the same level of service given to non Jamaicans.
Stayed 3 nights in Jul 2025

4/10 Poor

Lin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place looks great at first—beautiful beach, nice pools, and the overall vibe seems promising. But once we settled in, here is what we don't like: The Lobby: It’s open to the ocean side, which sounds nice in theory, but it means there’s no AC. When it’s 90 degrees and humid outside, it’s really uncomfortable there. Restaurants: The listing on Expedia says there are 7 restaurants—3 buffets and 4 formal ones. What they don’t tell you is that you can’t just go to the formal restaurants freely. You have to make a reservation at least 5 days in advance, but you can’t even do that until you check in and get your room number. On top of that, you have to stay at least 3 nights to be allowed one reservation at a formal restaurant. That’s a huge letdown. One of the main reasons we chose an all-inclusive was to enjoy the variety of food—not eat at the buffet three times a day. It feels like they hide these rules until it’s too late. Buffet Conditions: The buffet restaurants have doors open to the outside, so there are always flies buzzing around the food and your table. It’s also hot inside. Not a good experience eating there. Our Room has mosquitoes, and both of my kids got bitten even though we tried to kill them every night. They’re allergic, so this was a big issue for us. Also, the room door didn’t close tightly, which meant we could hear people talking and walking by clearly. After 7 PM, there’s really not much happening. The pool closes early, nothing to do for kids.
Stayed 4 nights in Jul 2025

2/10 Terrible

RAMASIA

Travelled with family
Liked: Amenities
Food was good, some staff was cordial, Common areas was clean. I did not get the room I booked and paid for. I was told that booking is not guaranteed, so i was given a king bed for me and my grandson. I told them i need two beds. I was given a room with shower not working, fridge not working, replaced after 4 days into vacation which was a 7days vacation. Roches running in bathroom, dead roches in shower, which remained there for 2 days after i complained about shower wasn't being cleaned.
Stayed 7 nights in Jul 2025

8/10 Good

Christal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were excellent.
Stayed 7 nights in Jul 2025

6/10 Okay

latonya

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The front desk agent, Kerry was very rude, dismissive, and non chalant!!!
Stayed 4 nights in Jul 2025

4/10 Poor

Ricardo

Travelled with family
Liked: Cleanliness, property conditions & facilities

Very Disappointing Experience During My Stay

I am writing to express my deep disappointment with my recent stay at your hotel on the Grand side. From the beginning, my experience was far below the standard I expected. On the second day of my stay, I attempted to dine at one of the restaurants, unaware that it was restricted for Grand side guests. Rather than being informed respectfully, I was treated in an extremely rude and dismissive manner that left me feeling humiliated — as though I didn’t belong there. Additionally, my family and I had to wait over 11 hours just to receive basic items such as towels and washcloths, despite making multiple requests. To make matters worse, our room was never cleaned on the second day, and although we filed several complaints, no manager ever followed up or addressed our concerns. This experience left a lasting negative impression, and I hope you will take this feedback seriously and improve the level of communication and hospitality provided to your guests.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maurice

Stayed 3 nights in Jul 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place to stay. The room was nice and the people were helpful Check in was slow and we never got a towel key. The restaurants served delicious food and the buffet was fast to get through
Stayed 4 nights in Jul 2025

2/10 Terrible

Tania

Stayed 3 nights in Jul 2025

4/10 Poor

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was beyond disappointing. The room conditions were completely unacceptable—there was visible mold, chipping grout, leaking ceilings, peeling paint, and black spots on the mattress that looked like signs of a previous bedbug issue. Shockingly, this was the second room we were moved to after complaining about the first one. We had to call the front desk four times just to get basic towels and washcloths. It was frustrating and honestly, unacceptable for any hotel claiming to be a quality resort. The only saving graces were the food and entertainment. The food had authentic Jamaican flavor and the entertainment kept us dancing in our seats all day and night. Kudos to those teams! Also, if you want a lounge chair by the pool, you need to be down there by 8:00 AM to reserve your spot with a towel—otherwise, good luck finding a seat. I would not return even with the change new partnership with the Hyatt
Stayed 4 nights in Jul 2025