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Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers, lifeguards on site
Property video
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area
On the beach, white sand, sun-loungers, beach umbrellas
Exterior detail

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$823
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
Main Street, Ocho Rios, Saint Ann
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Turtle River Park
    ‪8 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪20 min drive‬

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

8.0 out of 10
Very good
(30 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
2 bedrooms
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Premium bedding
Private bathroom
  • Ocean view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

8.6 out of 10
Excellent
(19 reviews)

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

8.0 out of 10
Very good
(75 reviews)

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • Resort view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • Ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

7.0 out of 10
Good
(7 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

7.2 out of 10
Good
(35 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • Resort view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Private bathroom
Hairdryer
  • Resort view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • Resort view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Ocho Rios

A luxury stay in Ocho Rios awaits you at Moon Palace Jamaica – All Inclusive. Within just a 10-minute stroll, you'll find Ocho Rios Craft Market and Ocho Rios Clock Tower. Highlights at this beachfront property include 4 outdoor swimming pools, a full-service spa and a restaurant. .A day of pampering at AWE Spa can include body wraps and mani/pedis. The buffet restaurant, Buccaneers Reef, serves international cuisine and is open for breakfast, lunch and dinner. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Ocho Rios property, you'll be 4.3 km (2.7 mi) from Dunn's River Falls.

What's nearby

  • Ocho Rios Craft Market - 4 min walk - 0.4 km
  • Ocho Rios Clock Tower - 4 min walk - 0.4 km
  • Turtle Beach - 7 min walk - 0.6 km
  • Turtle River Park - 8 min walk - 0.7 km
  • Mahogany Beach - 1 min drive - 1.0 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪KFC - ‬5 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Gondola - ‬2 min walk
  • ‪Moon Palace Loud bar - ‬4 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Some rates at Moon Palace Jamaica – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

  • 705 guestrooms or units
  • 11 levels
  • 3 buildings
  • 2 swim-up bars
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Moon Palace Jamaica – All Inclusive offers 705 accommodations with free minibar items and laptop-compatible safes. This individually furnished accommodation includes desks. Beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Similar properties

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Hotel Riu Ocho Rios - All Inclusive
  • On private beach
  • Pool
  • Spa pool
  • Breakfast included
4.1 out of 5, Very good, 2,808 reviews
Hotel Riu Ocho Rios - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The following facilities or services will be unavailable from January 22 2026 to March 2 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Frequently asked questions

What is the cancellation policy at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on 1 Mar 2026 start from AU$823.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Jamaica – All Inclusive?

Yep, Moon Palace Jamaica – All Inclusive is a short 6-minute walk from Turtle Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Moon Palace Jamaica – All Inclusive?

Yep, AWE Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Moon Palace Jamaica – All Inclusive have a pool?

Yep, and guests love it! Moon Palace Jamaica – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The swimming pool will be unavailable from January 22 2026 to March 2 2026 (dates subject to change).

Does Moon Palace Jamaica – All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Jamaica – All Inclusive?

Moon Palace Jamaica – All Inclusive features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Moon Palace Jamaica – All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Moon Palace Jamaica – All Inclusive.

Is Moon Palace Jamaica – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace Jamaica – All Inclusive is a hit with families.

Is there a free airport shuttle available at Moon Palace Jamaica – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Jamaica – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace Jamaica – All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Jamaica – All Inclusive?

No, pets and service animals are not allowed.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 998 out of 1911 reviews
Rating 8 - Good. 412 out of 1911 reviews
Rating 6 - Okay. 268 out of 1911 reviews
Rating 4 - Poor. 102 out of 1911 reviews
Rating 2 - Terrible. 131 out of 1911 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Lyrae

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was amazing, need to cook rice and peas with real coconut milk. Need to remain authentic with Jamaican food using traditional ingredients and no substitutes
Stayed 4 nights in Oct 2025

10/10 Excellent

Almarie Grace

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was amazing, the room was clean and the staff were awesome.
Stayed 3 nights in Nov 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally locatèd
Stayed 1 night in Nov 2025

10/10 Excellent

Tennesia

Stayed 1 night in Oct 2025

10/10 Excellent

Shanoya

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Staff was very professional & the food was 10/10
Stayed 2 nights in Nov 2025

10/10 Excellent

Jakoby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation at Moon Palace Jamaica coincided with Hurricane Melissa, and we were absolutely blown away by the staff's response. You see a resort's true character in a crisis, and Moon Palace is world-class. The management was incredible, immediately offering all stranded guests a significantly prorated extended rate. This took away so much financial stress. During the storm, they kept us safe, well-informed, and provided three hot meals per day for everyone. They even organized entertainment to keep our spirits high! The most amazing part was the staff. These wonderful people had their own homes and families to worry about, yet they showed up and served everyone with genuine smiles and professionalism. Their kindness was humbling. As soon as the storm passed, the cleanup effort was unbelievable. The team worked tirelessly and had the resort looking beautiful in no time. We are so grateful to the entire Moon Palace team for turning a potential disaster into a safe and caring experience. We will absolutely be back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness
Spectacular, from the view, atmosphere, food and excellent service. This is my 2nd time going and I’m planning a trip to return.
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Liked: Staff & service, property conditions & facilities
It was a great experience
Stayed 3 nights in Oct 2025

2/10 Terrible

Shyanne Rochelle, Cape Coral

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Unfortunately, due to the natural disaster due to the hurricane at hit Jamaica. I did not get to experience my stay in my room for two nights. There was No AC and No Wi-Fi. The ceiling roofs were coming down, putting others in danger. The shelter they put us in was on the bottom floor that eventually a fire was caused and the air of the smoke you started to breathe in was hazardous. I had 400 credits that I couldn’t even use or get back and the staff wasn’t even willing to accommodate me. Moon palace was overcharging during this hard time and due to them not having air conditioning in room they originally charged me for they had me move to another room, they charged a extra fee on top of that! Very disappointed, long hard sad vacation
Stayed 4 nights in Oct 2025

10/10 Excellent

joanna

Stayed 3 nights in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Oct 2025

8/10 Good

Sophonie

Stayed 7 nights in Oct 2025

8/10 Good

Sophonie

Stayed 2 nights in Oct 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Juli

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lot of the beachline away from the tower housing the Resident/Diamond members was not as prestine.
Stayed 5 nights in Oct 2025

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities
The staff did a good although the were pressured due to the volume of guests on the holiday weekend
Stayed 3 nights in Oct 2025

10/10 Excellent

COURTNEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Darin

Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach view was wonderful.
Stayed 6 nights in Oct 2025

10/10 Excellent

Dotlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best entertainment crew, friendly staff and yes! Nothing beats the heat better than a swim up pool with all your favorite drinks. See you guys next year!
Stayed 5 nights in Sep 2025

10/10 Excellent

Vanessa, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely going back , and recommend it to others
Stayed 1 night in Oct 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Sherrian

Stayed 2 nights in Jul 2025

6/10 Okay

Ruth Ann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When I arrived at Moon Palace, it felt like the start of a great relationship. You know charming, promising, saying all the right things. The food was surprisingly good for a mass-production buffet, and the Asian restaurant with the hibachi grill was a highlight. Chef Lemor was a class act. My kids loved the arcade and activities; everything felt easy and enjoyable. But like some relationships, it turned at the end. At checkout, we were told we could still enjoy some amenities before leaving. But once our wristbands were cut, the warmth disappeared. I went to grab a quick bite at the pizza bar and was met with, “Have you checked out yet? Then you can’t eat here. Only the buffet.” No empathy, no “sorry for the confusion,” just a blank stare as other guests looked on. It wasn’t the rule itself, it was the tone. The sudden shift from valued guest to outsider. It’s like telling someone, “I need a break, not a breakup,” and they instantly turn cold. Rules are fine, but communication and kindness matter too. I gathered my kids, took our quiet walk of shame, and thought, I like my own house anyway. Moon Palace, you had me at hello… but you lost me at checkout.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sheila

Stayed 1 night in Oct 2025