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DoubleTree by Hilton Mazatlan

4.0 star property
Beachfront, with 4 outdoor pools

Photo gallery for DoubleTree by Hilton Mazatlan

4 outdoor pools, pool umbrellas, pool loungers
Meeting facility
Terrace/patio
Sports facility
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
The current price is AU$152
includes taxes & fees
13 Jan - 14 Jan 2026

Explore the area

View map
Av. Camaron Sabalo 905, Zona Costera, Mazatlán, SIN, 82148
  • Place, Playa Brujas
    ‪12 min walk‬
  • Place, Punta Camaron Beach
    ‪19 min walk‬
  • Place, El Cid Country Club Golf Course
    ‪4 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 67 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

City view

Room, 1 Queen Bed, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

City view

Room, 1 Queen Bed, City View

8.6 out of 10
Excellent
(51 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, City View

City view

Deluxe Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(62 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed, City View

Junior Suite, 1 Queen Bed, City View | City view

Junior Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds, City View

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Oceanfront

Deluxe Room, 1 Queen Bed, Oceanfront

Deluxe Room, 1 Queen Bed, Oceanfront

8.2 out of 10
Very good
(38 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 26 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Oceanfront

8.4 out of 10
Very good
(39 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
Bathrobes
  • 26 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior, Suite, 1 Queen Bed, Balcony, Oceanfront

Junior, Suite, 1 Queen Bed, Balcony, Oceanfront | Beach/ocean view

Junior, Suite, 1 Queen Bed, Balcony, Oceanfront

8.2 out of 10
Very good
(11 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Plasma TV
Blackout curtains
Premium bedding
Separate bedroom
Bathrobes
  • 33 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Oceanfront

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 2 Double Beds, Balcony, Oceanfront

8.4 out of 10
Very good
(14 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Plasma TV
Blackout curtains
Premium bedding
Separate bedroom
Bathrobes
  • 33 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Two Double Room with City View

  • Sleeps 4

Mobility Accessible Queen Room with Roll In Shower

  • Sleeps 2

Ocean Front Deluxe Queen Room

  • Sleeps 2

Ocean Front Deluxe Two Double Room

  • Sleeps 4

Junior Queen Suite with City View

  • Sleeps 2

Junior Two Double Suite with City View

  • Sleeps 4

Ocean Front Junior Two Double Suite

  • Sleeps 4

Ocean Front Junior Queen Suite

  • Sleeps 2

One Bedroom Suite

  • Sleeps 4

Deluxe Queen Room With City View

  • Sleeps 2

About the area

Mazatlán

At DoubleTree by Hilton Mazatlan you'll be within just a 15-minute stroll of Playa Brujas and Islands and Protected Areas of the Gulf of California. Highlights at this beachfront resort include in-room free WiFi, balconies and plasma TVs. .A pampering day can include deep-tissue massages and hot stone massages along with facials and aromatherapy. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find umbrellas, and enjoy the 4 outdoor swimming pools and steam room. Business amenities include 2 meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 4-property class Zona Dorada resort include The Mazatlan Malecón and Olas Altas Beach.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 12 min walk - 1.1 km
  • Punta Camaron Beach - 19 min walk - 1.6 km
  • The Mazatlan Malecón - 3 min drive - 3.1 km
  • Cerritos Beach - 3 min drive - 2.7 km
  • El Cid Country Club Golf Course - 4 min drive - 2.0 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 32 min drive

Restaurants

  • ‪Le Frolle - ‬4 min walk
  • ‪La Concha Restaurant - ‬3 min walk
  • ‪Los Arcos - ‬1 min walk
  • ‪Sunny Buns - ‬5 min walk
  • ‪Villa Italia - ‬6 min walk

About this property

DoubleTree by Hilton Mazatlan

Beachfront, with 4 outdoor pools
DoubleTree by Hilton Mazatlan offers its guests 4 outdoor swimming pools and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Mazatlan. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Mazatlán resort.

  • 1 building
  • 281 guestrooms or units
  • 18 levels
  • 3 dining venues
  • Manager's reception (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
DoubleTree by Hilton Mazatlan offers 281 shared accommodations with air conditioning, minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Mazatlán resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the on-site spa services. There are 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy.

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4.5 out of 5, Wonderful, 1,231 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 30 metres
  • Free valet parking on site
  • Covered parking on site (MXN 100 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 140 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception

Things to do

  • 4 outdoor pools
  • Steam room
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Laundry facilities
  • Lifeguards on site
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift (130 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Shared accommodation

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 280 for adults and from MXN 140 for children
  • Covered self-parking fee: MXN 100.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

thelocal Hotels Mazatlan Hotel
thelocal Hotels Hotel
thelocal Hotels
thelocal Hotels Mazatlan
DoubleTree by Hilton Mazatlan Resort
DoubleTree by Hilton Mazatlan Mazatlán
DoubleTree by Hilton Mazatlan Resort Mazatlán

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Mazatlan?

DoubleTree by Hilton Mazatlan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Mazatlan?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Mazatlan on 13 Jan 2026 start from AU$152.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Mazatlan?

Yep, DoubleTree by Hilton Mazatlan has free valet parking. A covered self car park is also available for MXN 100.00 per day.

Are there any beaches close to DoubleTree by Hilton Mazatlan?

Yep, DoubleTree by Hilton Mazatlan is a short 12-minute walk from Playa Brujas.

Is there a spa on site at DoubleTree by Hilton Mazatlan?

There's no onsite spa, but this property does offer services like facials as well as hot stone massages.

Does DoubleTree by Hilton Mazatlan have a pool?

Yep, and guests love it! DoubleTree by Hilton Mazatlan has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at DoubleTree by Hilton Mazatlan?

DoubleTree by Hilton Mazatlan features 4 outdoor pools, a steam room and 3 restaurants.

What makes DoubleTree by Hilton Mazatlan a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Mazatlan.

Does DoubleTree by Hilton Mazatlan serve breakfast?

Yeah, buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Mazatlan?

No, DoubleTree by Hilton Mazatlan does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Mazatlan?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Mazatlan?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Mazatlan?

No, only service animals are allowed.

DoubleTree by Hilton Mazatlan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 824 out of 1500 reviews
Rating 8 - Good. 344 out of 1500 reviews
Rating 6 - Okay. 172 out of 1500 reviews
Rating 4 - Poor. 89 out of 1500 reviews
Rating 2 - Terrible. 71 out of 1500 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JULIO LEONEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place
Stayed 4 nights in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

JUAN

Stayed 2 nights in Mar 2025

10/10 Excellent

LIZBETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time staying at the hotel. Nice view from the suite. The staff was friendly and helpful. We will definitely saty here again.
Stayed 3 nights in Aug 2025

6/10 Okay

Juan Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the room
Stayed 4 nights in Sep 2025

10/10 Excellent

Yuliana

Stayed 4 nights in Aug 2025

10/10 Excellent

Markesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing. It is centrally located in the hotel zone and right on the beach. It was am amazing stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. All inclusive available but there are so many places to eat around the area. Very safe and easy to walk around and navigate.
Stayed 6 nights in Aug 2025

10/10 Excellent

RENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriela Duran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay at this hotel when I’m in Mazatlán, great staff, easy and quick check in alway, the staff is always helpful,
Stayed 4 nights in Aug 2025

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, quiet good location
Stayed 6 nights in Aug 2025

2/10 Terrible

Virginia

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They stole my crocs the hotel was dirty they rarely cleaned the room and when they did clean it was poorly done the also allowed the days pass which is for locals to use the pool and allowed them to bring outside food which made the place look messy and there was no place for use to enjoy the pool for those reasons I would be coming back
Stayed 5 nights in Aug 2025

2/10 Terrible

Virginia

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Me hospedé de el 9 de agosto hasta el 22 de agosto el tercer día me robaron mis zapatos crocs. La limpieza se cuarto no se hacía correctamente y en ocasiones ni se realizaba. El drenaje de el baño estaba tapado y ni lo limpiaban, incluso dejan entrar a gente local a usar la alberca lo cual deja poco espacio para los que pagamos el precio completo de la estancia. Por estas y muchas razones más no volveré a hospedarme en Double Tree Mazatlán
Stayed 13 nights in Aug 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, would definitely return!
Stayed 3 nights in May 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 19 nights in Jul 2025

10/10 Excellent

Erick Fabian, Tijuana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to the beach, safety on the pool with a lifeguard always there. The rooms are always cleaned
Stayed 3 nights in Aug 2025

2/10 Terrible

Jose

Disliked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Mario Ernesto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super mi cumple

Muy buen hotel a mi esposa y a mi nos encanto super como y todo aparte cuenta con un mini refri para guardar tus aguas o refrescos y tenerlas bien heladas super recomendable el hotel,si dios quiere el proximo año nos volvemos a hospedar
Stayed 6 nights in Aug 2025

10/10 Excellent

Jerlin, Vallejo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and attentive staff.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oscar David Silva

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, la alberca estaba en excelentes condiciones igual la cama y limpio en general, el único problema que tuve en mi habitación fue la TV que no servía pero casi no estuvimos en la habitación así que no hubo mayor problema por eso.
Stayed 3 nights in Aug 2025

10/10 Excellent

G A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay in Mazatlan Mexico

Comfy room, partial ocean view. Good AC, comfy bed. Nice staff. Nice pool and beach access. Breakfast options could be improved. Shower area could be improved. The floor got wet.
Stayed 3 nights in Jul 2025

2/10 Terrible

Maricela, Thornton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the OXO across the street. I Love Mazatlán and the locals are kind and friendly. As I have said this I was surprised the staff here was not nice at all. They never once cleaned our room and we had a leak on the roof. Also there were never pool towels available we always waited over 2 hours for a towel. I definitely recommend Mazatlán just don’t stay at The Double Tree.
Stayed 7 nights in Aug 2025

2/10 Terrible

Olivia

Stayed 3 nights in Aug 2025

2/10 Terrible

Patricia

Disliked: Staff & service, amenities, property conditions & facilities
We had a really bad experience in this location , they give us our room 2 hours later of original check in time. Our room door was damage so we had maintenance ppl working on it during our stay. We did not receive no face towels or hands. Also our hand and body soap container where empty and old.
Stayed 3 nights in Aug 2025