Best Western - accommodation in Mawson Lakes

For an IHG hotel, it is very disappointing. It looks nice from outside, but the more you look, the worse it got. The one lasting impression from our 2 night stay is how dirty this room was - 100% not being cleaned or maintained properly. Other than the amount of dust in the room and bathroom, the bathroom shower had lots of black mould in the white grout, hair on the floor and there was blood and crud on the shower head. Definitely not being cleaned properly each day/ after each guest. The curtains didn’t block out all the light from outside, the ventilation/aircon didn’t work very well unless you dropped the temp heaps, and room was too small for everything in it - full table with chair, and a sitting chair. We spoke to reception about the cleanliness and showed photos of the blood on the shower head. There were no apologies, shock or compensation - Didn’t really care; terrible service. They said housekeeping would sort it out (they only cleaned 3/4 of the room when we returned and that seemed adequate for them) I’ve come home quite sick - can’t 100% say it was from the hotel, but can’t say that it’s not. Only positive - soft comfy bed (but cleanliness questioned)

The staff were very friendly and helpful.

Great location and a great place to visit