6/10 Okay
marjorie
Travelled with partner
1 Apr 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
I am no stranger to traveling. I have watched lots of shows that mention this place and really highlighted the resort. I checked in very late on Saturday where I stood at the front for 10 minutes before anyone came to acknowledge me at check in. I was than given the wrong room information that consisted of staying at the marina village. We drove over there unpacked all our stuff from the car make our way up to the room and the keys didn’t work. That meant lugging everything back down reloading it to the car and driving back to the front check in. I was given the right room and back directions on how to get there. It was a terrible experience for check in to getting to my room. Once in the room I paid for beach view and had a room with pool view. No big deal I didn’t feel like being an annoying guest. We had flys coming out of shower drain the entire stay I reported it and maintenance came with a plunger. It didn’t take of the problem. The room was nice and comfortable with a nice balcony short walk to adult pool. The bed and pillow situation was completely uncomfortable I was actually ready to go home and sleep in my own bed by 3rd day. For the type of resort you think your staying at it definitely doesn’t have the customer service I was expecting. I won’t stay there again.
marjorie
Stayed 3 nights in Mar 2025