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Hawks Cay Resort

Luxury hotel on the beach, with 5 outdoor pools

Where to?

Dates

January 2026

February 2026

5 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach
Spa pool
Free Wi-Fi
Restaurant

includes taxes & fees

8 Jan - 9 Jan

Explore the area

61 Hawks Cay Blvd, Marathon, FL, 33050

Place, Little Conch Key
‪3 min drive‬
Place, Walkers Island
‪4 min drive‬
Place, Curry Hammock State Park
‪4 min drive‬
Airport, Marathon, FL (MTH-Florida Keys Marathon)
‪24 min drive‬

Room options

Premium bedding, in-room safe, laptop workspace, blackout curtains

Resort King

Excellent

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Shower/bath combination

35 sq m
Resort view
Sleeps 2
1 King Bed

Resort Double Queen

Very good

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Shower/bath combination

36 sq m
Resort view
Sleeps 4
2 Queen Beds

Pool Cabana King

Very good

Highlights

Furnished lanai

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Shower/bath combination

46 sq m
Sleeps 2
1 King Bed

Water View King

Excellent

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Shower/bath combination

35 sq m
Water view
Sleeps 2
1 King Bed

Family Oasis

Excellent

Highlights

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Shower/bath combination

Eco-friendly toiletries

45 sq m
Sleeps 5
1 King Bed

Water View Double Queen

Exceptional

Highlights

Balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Shower/bath combination

35 sq m
Water view
Sleeps 4
2 Queen Beds

Resort King Accessible

Very good

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Eco-friendly toiletries

35 sq m
Resort view
Sleeps 2
1 King Bed

Resort Double Queen Accessible

Excellent

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Eco-friendly toiletries

35 sq m
Resort view
Sleeps 4
2 Queen Beds

Family Accessible Guest Room

Highlights

Furnished balcony

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Eco-friendly toiletries

35 sq m
Sleeps 5
1 King Bed, 1 Double Bed and 1 Single Bed

Pool Cabana Double Queen

Exceptional

Highlights

Furnished lanai

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Eco-friendly toiletries

46 sq m
Sleeps 4
2 Queen Beds

Island Junior Suite

Highlights

Separate sitting area

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Premium bedding

Sofa bed - double

Blackout curtains

46 sq m
Resort view
Sleeps 3
1 King Bed

Resort Double Queen with Sleeper

Very good

Highlights

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Premium bedding

Rainfall showerhead

Eco-friendly toiletries

35 sq m
Resort view
Sleeps 5
2 Queen Beds and 1 Single Sofa Bed

Captain's Suite

Highlights

Furnished patio

Separate sitting area

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Blackout curtains

Separate bedroom

89 sq m
1 bedroom
Water view
Sleeps 2
1 King Bed

Admiral's Suite

Highlights

Furnished patio

Separate sitting area

Air conditioning

Mini-fridge

LCD TV

Hypo-allergenic bedding

Separate bedroom

Sofa bed - double

130 sq m
1 bedroom
Water view
Sleeps 4
2 King Beds

2 Bedroom Premium Villa - Queen/Twins

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

72 sq m
2 bedrooms
Sleeps 6
2 Queen Beds and 2 Single Beds

3 Bedroom Premium Villa

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

121 sq m
3 bedrooms
Sleeps 8
1 King Bed and 3 Queen Beds

4 Bedroom Premium Villa

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

149 sq m
4 bedrooms
Sleeps 8
1 King Bed, 3 Queen Beds and 2 Single Beds

4 Bedroom Villa

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

149 sq m
4 bedrooms
Sleeps 6
1 King Bed, 3 Queen Beds and 2 Single Beds

2 Bedroom Single Level Premium Villa - Queen/Twins

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

72 sq m
2 bedrooms
Sleeps 6
1 Queen Bed and 2 Single Beds

3 Bedroom Villa

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

121 sq m
3 bedrooms
Sleeps 8
3 Queen Beds and 1 King Bed

3 Bedroom Premium Home with Pool

Highlights

Furnished patio

Separate sitting area

Private pool

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

153 sq m
3 bedrooms
Sleeps 8
1 King Bed and 3 Queen Beds

2 Bedroom Villa - Two Queens

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

72 sq m
2 bedrooms
Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

3 Bedroom Home with Pool

Highlights

Furnished patio

Separate sitting area

Private pool

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

153 sq m
3 bedrooms
Sleeps 8
1 King Bed and 3 Queen Beds

3 Bedroom Single Level Premium Villa

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

121 sq m
3 bedrooms
Sleeps 8
1 King Bed and 3 Queen Beds

3 Bedroom Single Level Villa

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

121 sq m
3 bedrooms
Sleeps 8
1 King Bed and 3 Queen Beds

2 Bedroom Villa - Queen/Twins

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

72 sq m
2 bedrooms
Sleeps 6
1 Double Sofa Bed, 1 Queen Bed and 2 Single Beds

2 Bedroom Premium Villa - Two Queens

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

72 sq m
2 bedrooms
Sleeps 6
2 Queen Beds and 1 Double Sofa Bed

4 Bedroom Home with Pool

Highlights

Furnished patio

Separate sitting area

Private pool

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

152 sq m
4 bedrooms
Sleeps 9
1 King Bed, 3 Queen Beds and 2 Single Beds

Single Level Villa with 1 Queen and 2 Twin Beds

Highlights

Furnished patio

Separate sitting area

Air conditioning

Kitchen

Fridge

Dining table

Dishwasher

LCD TV

72 sq m
Sleeps 6
1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

About the area

Marathon

A luxury stay in Marathon awaits you at Hawks Cay Resort. You'll be 3.2 km (2 mi) from Curry Hammock State Park and 8.8 km (5.5 mi) from Long Key State Park. Highlights at this beachfront hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Calm Waters Spa can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Angler and Ale, is open for brunch, lunch and dinner. Pilar Bar is the hotel's own bar, serving drinks along with lunch and dinner. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site marina and gym. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Each morning full breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Marathon hotel, you'll be 41.5 km (25.8 mi) from Bahia Honda State Park.

What's nearby

Little Conch Key - 3 min drive - 2.7 km
Walkers Island - 4 min drive - 3.0 km
Curry Hammock State Park - 4 min drive - 4.0 km
Keys Cable Park - 5 min drive - 4.7 km
Dolphin Research Center - 7 min drive - 5.3 km

Getting around

Marathon, FL (MTH-Florida Keys Marathon) - 14 min drive

Restaurants

‪Georgie’s Coffee - ‬4 min drive
‪Tiki Grill - ‬3 min walk
‪Angler & Ale - ‬6 min walk
‪Lick It Bbq & Woodfire Pizza - ‬7 min drive
‪The Wreck Galley & Grill - ‬4 min drive

About this property

Hawks Cay Resort

Luxury hotel on the beach, with 5 outdoor pools

Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hawks Cay Resort, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a children's club, a children's pool and outdoor tennis courts. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Marathon hotel.

292 guestrooms or units

4 levels

4 buildings

4 dining venues

3 bars by the pool

3 bars or lounges

19999 sq ft of conference space

1858 sq. m of conference space

Built in 1960

Kid's club (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Breakfast available (surcharge)

Front desk (24 hours)

Express check-out

Staff members are multilingual

Front desk safe

Car service

Concierge

Games room or arcade

Library

Garden

Outdoor picnic space

Gift shop

Beauty salon

Bellhop

Lift

Smoking in designated areas

Coffee shop

Hawks Cay Resort offers 292 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Marathon hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include an iron/ironing board and blackout curtains.

Calm Waters Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

On private beach
Pool
Spa
Parking included

includes taxes & fees

11 Jan - 12 Jan

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Uncovered parking on site (USD 28.13 per day; includes in/out privileges)
Uncovered valet parking on site (USD 45 per day)
Limited on-site valet and self parking
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7 AM to 11 AM for a fee: USD 30 for adults and USD 15 for children
3 bars/lounges
3 poolside bars
4 restaurants
A coffee shop/cafe
Couples/private dining

Restaurants on site

Angler and Ale
Pilar Bar
Salt + Ash
The Cafe
Tiki Grill

Things to do

2 outdoor pickleball courts
5 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Boat tours
Children's club
Children's pool
Fishing
Fitness classes
Full-service spa
Gym
Hot tub
Kayaking
Library
Outdoor tennis court
Playground
Sauna
Snorkelling
Steam room
Tennis lessons
Water sports equipment
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Children's club (surcharge)
Children's pool
Playground

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk

Guest services

Concierge services
Multilingual staff
Porter/bellhop
Proposal/romance packages

Business services

19,999 square feet of conference space
Business centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Firepit
Garden
Marina
On a private beach
On the waterfront
Picnic area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
8 accessible parking spaces
Area rugs in room
Assistive listening devices
Front entrance ramp
Handrails in stairways (61 centimetre high)
Lift (61 centimetre wide door)
Pool hoist on site
Thin carpet in room
Tile flooring in room
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (91 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

4 buildings
4 floors
Ballroom
Banquet hall
Built in 1960
Designated smoking areas
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Hypo-allergenic bedding
Premium bedding

Bathroom

Free toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

32-inch LCD TV with premium cable channels

Food and drink

Champagne service
Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Eco-friendly toiletries
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 9 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 200 per accommodation, per day
Resort fee: USD 61.88 per accommodation, per night

The resort fee includes:

Additional inclusions
Beach loungers
Beach towels
Business centre/computer access
Concierge service
Fitness centre access
Health club access
Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 30.00 for adults and from USD 15.00 for children
Uncovered self-parking fee: USD 28.13 per day (in/out privileges)
Valet parking fee: USD 45.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 9 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cay Hawks Resort

Cay Resort

Hawks Cay

Hawks Cay Duck Key

Hawks Cay Resort

Hawks Cay Resort Duck Key

Duck Key

Hawk Cay Resort

Hawks Cay Hotel Duck Key

Hawks Cay Resort Duck Key, Florida

Hawks Key

Hawks Cay Resort Marathon

Hawks Cay Marathon

Hawks Cay Resort Hotel

Hawks Cay Resort Marathon

Hawks Cay Resort Hotel Marathon

Frequently asked questions

What is the cancellation policy at Hawks Cay Resort?

Hawks Cay Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hawks Cay Resort?

As of 7 Jan 2026, prices found for a 1-night stay for 2 adults at Hawks Cay Resort on 8 Jan 2026 start from AU$478.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hawks Cay Resort?

Yep, Hawks Cay Resort has an uncovered self car park with in/out privileges for USD 28.13 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Hawks Cay Resort?

The closest beach to Hawks Cay Resort is Sombrero Beach (20.1 km).

Is there a spa on site at Hawks Cay Resort?

Yep, Calm Waters Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hawks Cay Resort have a pool?

Yep, and guests love it! Hawks Cay Resort has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hawks Cay Resort?

Hawks Cay Resort features a private beach, 3 poolside bars and 5 outdoor pools.

What makes Hawks Cay Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hawks Cay Resort.

Is Hawks Cay Resort family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Hawks Cay Resort is a hit with families.

Does Hawks Cay Resort serve breakfast?

Sure does, full brekkie is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Hawks Cay Resort?

No, Hawks Cay Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hawks Cay Resort?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves brunch, lunch and dinner.

What time are check-in & check-out at Hawks Cay Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hawks Cay Resort?

No, only service animals are allowed.

Hawks Cay Resort Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Michael

6 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice property with great vies and nice restaurants and great staff

Stayed 2 nights in Oct 2025

10/10 Excellent

Suleidys Miranda, Miami

3 Oct 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

Sean

Travelled with family

3 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Impeccable cleanliness. The Salt and Ash dining was one of the best meals of my life.

Stayed 2 nights in Jul 2025

10/10 Excellent

Marilyn

Travelled with family and small children

2 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time. Perfect location, great restaurants. I will be going back next year.

Stayed 2 nights in Sep 2025

8/10 Good

Richard

Travelled with family

1 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2025

10/10 Excellent

Alex

30 Sept 2025

Liked: Cleanliness

Stayed 2 nights in Sep 2025

8/10 Good

Brandie

Travelled with family

28 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation stay in villa

Amazing views and villas are great for family vacation stays. Wonderful balconies Beautiful resort overall.

Stayed 6 nights in Sep 2025

6/10 Okay

John

27 Sept 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Since my room wasn't cleaned I spoke with the front desk at around 5:45 pm to see if I could get a couple of coffee creamers and two plastic coffee cups for the next morning. The desk attendant wrote everything down and stated she would have housekeeping bring them to my room. I waited until 10: 45 pm then went to bed. Never brought them to my room.

Stayed 2 nights in Sep 2025

10/10 Excellent

Rodoldo

Travelled with family

27 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2025

6/10 Okay

Thomas

Travelled with family

26 Sept 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Never used spa and didn't have a pet. Interaction with staff was not good. On check in the receptionist did upgrade our room without our requesting it. It turns out there were very few guests. The staff did not make up our room on day 2 and said they needed 24 hours notice. The front desk folks agreed to replace the towels and coffee pods but never did. The room had a tv that only showed snow on the screen and the front desk said they would send up help to take care of it. The help arrived next morning 15 minutes prior to checkout time. When we checked out of the resort our invoice included a daily self parking $25 fee along with a plethora of other fees not previously known. Room was nice and the property was well taken care of but otherwise we would not recommend this resort

Stayed 2 nights in Sep 2025

6/10 Okay

Steven

Travelled with partner

24 Sept 2025

Liked: Cleanliness

The staff at the Tiki bar and Salt and Ash were outstanding!! The one day we could sleep in the fire alarm kept going off. The toilet did not flush properly. The hot water in the shower never worked, pillows were hard bed was lumpy with only 2 sheets and a very thin sheet like blanket. We were not told about maid service until we had already checked out and on the road. No maid services at all.

Stayed 2 nights in Sep 2025

4/10 Poor

Rocco

Travelled with family

24 Sept 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I am writing this review to express my disappointment with my recent stay at Hawks Cay Resort. There were multiple issues that left us feeling misled and taken advantage of. First, our room was not cleaned for two days. When I raised the issue, I was told that housekeeping was “by request only” since it wasn’t busy season. At no point during check-in was this communicated to us. As a result, our coffee pods were never replenished, forcing us to purchase our own coffee. Even when the room was finally cleaned, the coffee was still not restocked. Second, at checkout we were surprised with a $25/day parking fee for our rental car. When booking through Expedia, we were informed about the $55 resort fee, but at no time were we told there would be an additional parking charge. Not at booking, not at check-in. This feels deceptive and unacceptable. Lastly, this trip was for my wife’s birthday. We saw the TV screen displaying birthdays and asked if her name could be added. We were told this had to be requested at the time of booking. How would a guest possibly know this in advance if it’s never mentioned? It felt like yet another missed opportunity to show even a basic level of hospitality. Overall, the lack of communication, surprise fees, and disregard for guest experience reflect poorly on your resort. These issues should be addres

Stayed 4 nights in Sep 2025

10/10 Excellent

MARITZA

21 Sept 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Genevieve

Travelled with family, Travelled with group

15 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had an amazing and relaxed time with my family! Dolphin encounter was so much fun and educational. I do recommend having a microwave in rooms. Thank you for the amazing hospitality 🙏

Stayed 2 nights in Sep 2025

10/10 Excellent

Caridad

15 Sept 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Ana

14 Sept 2025

Stayed 1 night in Sep 2025

10/10 Excellent

Vianca

12 Sept 2025

Stayed 1 night in Aug 2025

2/10 Terrible

Eduardo

9 Sept 2025

BAD SMELL AT ROOM

Stayed 2 nights in Jul 2025

8/10 Good

Keno

8 Sept 2025

Stayed 2 nights in Aug 2025

6/10 Okay

Themis

Travelled with partner

8 Sept 2025

Liked: Cleanliness

We thoroughly enjoyed our spa massages. The resort is spread out and we will keep the villas in mind for larger family vacations. Staff is generally trained well but frequently do not go the extra mile one expects to find at a luxury resort. Salt and Ash was a nice dining experience but not altogether unique. We actually discovered a hidden gem of a restaurant, off-property. The Angler and Ale restaurant was mixed, inconsistent; some of the food was hit or miss. Had to send back the yellow tail piccata because the fish smelled fishy and the piccata sauce was overcooked, stiff not a juicy lemon-butter caper sauce that it should have been. Some staff was friendly and helpful, others were aloof and rather militant in their approach to customer service. Also did not know the resort was kid-friendly and pet-friendly; it was overrun with kids during our stay. We were in the main hotel section and sound travels through the HVAC vents. With a lot of kids on site, somewhat annoying. I've heard better comments in the past than what we actually experienced. Change in owner/management maybe???

Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family

6 Sept 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Expected better

We recently stayed at this property and overall, the hotel itself is quite nice. The rooms were spacious and clean, which we appreciated, but the mattresses left much to be desired—you could actually feel the springs, which made sleeping a little uncomfortable. The biggest disappointment, however, was the service at the poolside restaurant. On both days, our orders were either messed up or forgotten. One day, after waiting over an hour, we had to cancel because our food never arrived. For the price we paid to stay here, I really expected a much smoother experience. The property has potential, but the service and attention to detail definitely need improvement.

Stayed 2 nights in Aug 2025

2/10 Terrible

Daleel

3 Sept 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

My room had roaches. I reported it to the front desk, he wrote it down and never bothered to try to resolve this. Had a clogged toilet in my room the same day as the 1st roach incident and I had to call multiple times before toilet was unclogged. The worst for me though was when my 3 Year old had a tummy ache in the night. 3am in a strange place I called the front desk to see if i could get something to purchase(cause everything is sold for a hefty surcharge) and was told everything is closed.The front desk told me to have a good day while my child was screaming on the phone. I was shocked. Needless to say I will never be going back. I have NEVER been anywhere and wanted to be back home so quickly. I only stuck it out for my kiddies. I had to search my suitcases and my clothes in my garage. Dont want bugs in my house. I was really disappointed

Stayed 3 nights in Aug 2025

6/10 Okay

camilo

3 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was good,the problem was extra charge at the time to check in,no upgrades and the room was no ready after 4:20 pm.

Stayed 3 nights in Aug 2025

6/10 Okay

Eric

Travelled with family

2 Sept 2025

Disliked: Staff & service

Properly is way too crowded. Staff and facilities feel overburdened. No towels at the pool, long lines for everything, room not ready at check in, etc.

Stayed 2 nights in Aug 2025

6/10 Okay

DAIRON

1 Sept 2025

Poor cleaning

Stayed 1 night in Aug 2025

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