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4.0 out of 5

"Mix up with second night stay wasn’t great, breakfast very good " More

By a verified traveller on Sat 14 Apr 2018

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Hotel Description

A luxury stay in the heart of Makati awaits you at Makati Shangri-la Hotel, Manila. Within just a 10-minute stroll, you'll find popular attractions like Ayala Center and Glorietta Mall. Highlights at this hotel include 5 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 696 individually furnished rooms feature free WiFi, free wired Internet, and separate bathtubs and showers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like bathrobes, slippers, and designer toiletries to enhance your stay. Coffee/tea makers, free newspapers, and free bottled water are also available.

A day of pampering at Spa at the Shangri La can include massages and body treatments along with access to the sauna and steam room. The buffet restaurant, Circles Event Cafe, serves Asian cuisine. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 24-hour fitness center, spa tub, sauna, and kids' swimming pool. 15780 square feet (1466 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also free valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star San Lorenzo hotel include Greenbelt Shopping Mall and SM Makati.

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$193* Per night/room 22 Aug. - 23 Aug.

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Horizon Executive, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Makati Shangri-la Hotel, Manila ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Makati Shangri-la Hotel, Manila

Everyone (2)
4 out of 5

Good central position

Pros: Room size and breakfast
Cons: Updating
Location: Good central position
Mix up with second night stay wasn’t great, breakfast very good

Posted by on 14 Apr. 2018

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Comment from Hotel Management

19 Apr. 2018 by Alain Borgers, Area Manager / General Manager

Dear Michael, Thank you for your excellent and detailed review during your stay at Makati Shangri-La, Manila. I am glad that our central location pleased you well. We sincerely appreciate your feedback and will use them to further improve how we serve you, our valued guests. It is our pleasure to have you and I look forward to welcome you again at Makati Shangri-La, Manila. Sincerely,

4 out of 5

This is a quality hotel in the heart of manila

Cons: Reception staff should give guests a better overview of what is available to their guests.
The hotel quality was good, unfortunately the reception staff did not fully explain the amenities and facilities available to guests when I checked in so it took a couple of days of asking questions to realise the hotels potential.

Posted by , from Port Adelaide on 24 Aug. 2017

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Comment from Hotel Management

30 Aug. 2017 by Your Makati Shangri-La, Manila Family

Dear J,V Thank you for your honest feedback during your stay at Makati Shangri-La, Manila. On behalf of our team, I take this opportunity to express our sincere apologies for the failures in our services. Your feedback has been shared with all the concerned department. It is clear from the detailed information you have provided that you want us to be aware of what we can do to make things better at the hotel, and for that we are truly thankful. We hope there will be other opportunities to visit us in the future and allow us to regain your confidence in Makati Shangri-La, Manila. Sincerely,

About the Makati Shangri-la Hotel, Manila

Location Ayala Street and Makati Avenue, Makati, Manila 1200

Property Features

Makati Shangri-la Hotel, Manila offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 15780 square feet (1466 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Makati Shangri-la Hotel, Manila. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Makati hotel.

  • 696 guestrooms or units
  • 26 levels
  • 5 dining venues
  • 15780 sq ft of conference space
  • 1466 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ninoy Aquino Intl. Airport (MNL) (11.2 km / 6.9 mi)
  • Train station: Manila Pasay Road Station (2.3 km / 1.4 mi)
  • Metro station: Ayala Station (0.9 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Makati Shangri-la Hotel, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Circles Event Cafe - Overlooking the garden, this buffet restaurant specializes in Asian cuisine.

Inagiku - This restaurant specializes in Japanese cuisine and serves lunch and dinner.

Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Sage Tapas Bar - This restaurant specializes in Spanish cuisine.

Sage - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 8:00 AM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 6:00 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Makati Shangri-la Hotel, Manila

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Guests will receive an email with special check-in instructions
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PHP 3450 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Manila Makati
  • Makati Manila Hotel
  • Makati Shangri-la Hotel Manila
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  • Manila Shangri-la Makati
  • Shangri-la Hotel Manila
  • Shangri-la Makati Hotel
  • Shangri-la Manila
  • Makati Shangri La Hotel
  • Makati Shangri-La Manila Hotel Makati
  • Makati Shangri-La Manila Metro Manila
  • Shangri La Makati
  • Shangri La Manila Makati
  • Shangrila Makati
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  • Makati Shangri-la Hotel, Manila Makati
  • Makati Shangri-la Hotel, Manila Hotel Makati

You should know

  • Makati Shangri-la Hotel, Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.