4.4 out of 5

"I travel to Manila a lot and I stay at this hotel because the staff are very friendly, especially in the Dusit Club lounge, they make me feel like I'm ... " More

By a verified traveller on Mon 05 Jun 2017

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Hotel Description

A luxury stay in the heart of Makati awaits you at Dusit Thani Manila. Within just a 10-minute stroll, you'll find Glorietta Mall and Ayala Center. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool.

Flat-screen TVs with cable channels are featured in all 502 rooms, and you can enjoy free WiFi, free wired Internet and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and free toiletries. Additionally, free newspapers, free bottled water and safes are available.

A relaxing day at Devarana Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, The Pantry, serves local cuisine and is open for breakfast, lunch and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the fitness centre, spa tub, sauna and kids' swimming pool. Conference space, a business centre and limo/town car service are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/café and coffee/tea in a common area. Buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star San Lorenzo hotel include Ayala Museum and Greenbelt Shopping Mall.

Dusit Room - King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$136 per night

Premier - Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Dusit Room - Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Executive Suite - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite - Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Premier - King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Dusit Thani Manila ratings based on 23 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dusit Thani Manila

Everyone (17) Couples (3) Family (2)
5 out of 5
great location , bar and resturants are very good and the breakfast 100% Most of all the staff are a credit to the hotel and its country .

Posted by on 18 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Stanley Lo, General Manager

Dear Traveler, Thank you for letting us know that you’re satisfied with our location, restaurants and staff. We always love to hear feedback from our guests. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo, General Manager

1 out of 5
The worst experience I’ve had. Doesn’t deserve to carry Dusit name. From day one I felt unwelcome. Mind you I’m a club member and even then I got treated with no respect. Even stuff at the lobby is a lot friendlier than the club stuff. Also, beware! Check your check out bills as they add services or mini bar items that you’ve never used. One stuff member, won’t mention her name has a selective discrimination. Next time would look for another hotel to stay. Concerning the property, overall is not too bad besides a bad damped smell in a hallways and rooms that definitely requires attention and possibly a health hazard.

Posted by , from Australia on 14 Nov. 2018

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Comment from Hotel Management

23 Nov. 2018 by Stanley Lo, General Manager

Dear Traveler, Thank you for choosing to stay at the Dusit Thani Manila and for taking the time to post your review. It was our pleasure serving you and your feedback is highly appreciated. Duly noted on the points given and we apologize for the inconvenience it may have caused you during your stay in the hotel. Your valuable comment is of the utmost importance to us and we promise to make sure we provide that 5-star service in every guests visit in Dusit Thani Manila. We look forward to welcoming you once more at Dusit Thani Manila. Kob Khun Krub, Stanley Lo General Manager

4 out of 5

Posted by on 10 Nov. 2018

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Comment from Hotel Management

23 Nov. 2018 by Stanley Lo, General Manager

Dear Traveler, Thank you for the time and we appreciate the 4 out of 5 rating. We hope to see you back soon in the hotel. Kob Khun Krub, Stanley Lo, General Manager

5 out of 5

Home away from Home

Pros: The friendly service, the refurbished rooms, the foyer and restaurants and the general atmosphere that has been created. The staff are exceptional.
Cons: Keep moving forward with the refurbishment
Location: The location is so central in Makati, the shopping area is just across the road along with the famous Greenbelt and it's restaurants
I travel to Manila a lot and I stay at this hotel because the staff are very friendly, especially in the Dusit Club lounge, they make me feel like I'm with family and that is so important to me, I feel they care and the service they provide is excellent. The rooms are comfortable, especially the newly refurbished rooms, the foyer and bar area are very good. I recommend spending the extra to get access to the club lounge as that is where you get the best experience. If you are having meetings or meeting with clients the club lounge is excellent. The food at all the restaurants in the hotel is excellent and reasonably priced.

Posted by , from Newcastle, Australia on 5 Jun. 2017

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Comment from Hotel Management

28 Jul. 2017 by Bruno Cristol, General Manager

Dear Traveler, We thank you for this very positive and amazing feedback of your stay with us. It gives us such pleasure to read your 5 out of 5 rating of our services and facilities. Your kind words will keep us motivated in continuing to provide 5 star service to our valued guests like you. Kob Khun Krub, Bruno Cristol General Manager

2 out of 5

For short over night stays

Pros: Location to Shopping mall and super market
Cons: Hotel needs a refurb
Avoid staying at this hotel other than for a short over night stay. Great location to shopping mall, but its surrounded by major highways and a rail line , very noisy. However the hotel in general and rooms are in need of renovation. There is a funk in the rooms and corridors that will be an assault on your senses. Currently the hotel is being renovated. Its expensive for Manila standards. Had I known that the hotel was under renovation I would not of booked.

Posted by on 27 Jun. 2016

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Comment from Hotel Management

8 Sep. 2016 by Kob Khun Krub, Bruno Cristol General Manager

Greetings from Dusit Thani Manila! Thank you for taking the time to write and bring your concern to our attention. We understand your frustration, and we sincerely apologize for not meeting your expectations. Rest assured that we have this duly noted and we are instituting changes to make sure that these types of situations can be avoided in the future. We are currently on renovation stage and hopefully, by the end of the year, everything will be completed to provide our valued guests like you with better service. We hope you will allow us to make it up to you on your next visit to Manila by staying at the Dusit Thani Manila once again so we may show you what improvements have been made to make your stay enjoyable and memorable.

4 out of 5
Pros: The courtesy and general demeanour of the staff is always wonderful, the Thai theme is a pleasent welcome. Breakfast is one of the better ones.
Cons: My pre-booked and paid room was not available so I was offered single beds or smoking room with double. I booked well ahead so this was avoidable?
Location: Close to everything
Facilities: Distinctive; Value: Acceptable price; Service: Courteous; Cleanliness: Tidy;

Posted by , from Solomon Islands on 16 Sep. 2014

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5 out of 5
Pros: In the centra of makati
Cons: Trip to the airport
Location: Outstanding
Facilities: Nice ; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate;

Posted by , from Australia - QLD - Cairns on 27 Mar. 2014

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5 out of 5
Pros: Very handy to everything we need n feel safe to walk around
Cons: Nothing
Location: Perfect
Facilities: Home away from home; Value: Affordable; Service: Outstanding; Cleanliness: Delightful; for sure we will come back and recomend to my friends

Posted by , from Australia - QLD - Regional QLD on 24 Feb. 2014

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5 out of 5
Pros: The staff on every level!!
Cons: Bedside light constantly going out.
Will definitely recommend and might even stay again in April 2014 if the price is right

Posted by , from Australia - NSW - Sydney on 5 Dec. 2013

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5 out of 5
Pros: The staff were very helpful and extremely pleasent
Cons: Difficult to get assistance with cash exchanges and no ATM
Location: Close to everything
Facilities: Good; Value: Affordable; Service: Outstanding; Cleanliness: Immaculate; Excellent location for the main department stores which are extensive and modern

Posted by , from Papua New Guinea on 2 Aug. 2013

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Property Features

Dusit Thani Manila offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre and a limo/town car service are available. A kid's pool, a fitness centre, and a sauna are also featured at the luxury Dusit Thani Manila. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Makati hotel.

  • 502 guestrooms or units
  • 16 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (7.3 km / 4.6 mi)
  • Train station: Manila EDSA Station (1.4 km / 0.9 mi)
  • Metro station: Ayala Center Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking and extended parking available for a surcharge

Room Amenities

Dusit Thani Manila offers 502 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Makati hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning

Food & Drink

Guests can enjoy buffet breakfast for a fee.

The Pantry – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

UMU – This restaurant specialises in Japanese cuisine and serves lunch and dinner.

Benjarong – This restaurant specialises in Thai cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Spa Services

  • Sauna in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 6:00 PM
  • Check-in time starts at 2:00 PM

Special check-in instructions:

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1839.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Dusit Thani Manila

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1450 per person (approximately)
  • Airport shuttle fee: PHP 1995 per vehicle (one-way)
  • Valet parking fee: PHP 110 per stay
  • Rollaway bed fee: PHP 1839.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dusit Thani Manila Hotel Makati
  • Dusit Thani Manila Hotel
  • Dusit Thani Manila Makati
  • Dusit Thani Manila
  • Dusit Makati
  • Dusit Thani Hotel Manila
  • Dusit Thani Manila Makati, Metro Manila
  • Manila Dusit Thani Hotel
  • Dusit Hotel Makati
  • Dusit Thani Manila Makati Metro

You should know

  • Dusit Thani Manila offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.