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Pestana Collection Plaza Mayor

Property class: 4

Photo gallery for Pestana Collection Plaza Mayor

A long dining table set with plates, glasses, and cutlery, surrounded by chairs, in a room with a high ceiling and large windows.
A modern living room with two sofas, a fireplace, and a large mirror.
An indoor dining area with a wooden table set for two, surrounded by chairs.
A rooftop pool area with lounge chairs and umbrellas, overlooking a cityscape with historic buildings.
A lobby with a central round table, two large mirrors, and a fireplace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$562
includes taxes & fees
18 Oct - 19 Oct

Explore the area

View map
Calle Imperial, 8, Madrid, 28012
  • Place, Plaza Mayor
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Suite

A hotel room with a bed, a bedside table, a mirror, and a door leading to a bathroom.

Suite

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a mirror.

Classic Room

9.6 out of 10
Exceptional
(32 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with a large bed, two bedside lamps, a small table with a phone and a lamp, and a large mirror on the wall.

Superior Room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Room (Plaza Mayor)

A hotel room with a large bed, a view of buildings through a window, and a vase with flowers on the nightstand.

Superior Room (Plaza Mayor)

9.4 out of 10
Exceptional
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

A modern living room with a leather sofa, a glass coffee table, and a patterned rug.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

A hotel room with a large bed, bedside lamps, a desk with a telephone, and a mirror.

Deluxe Plaza Mayor

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Loft

A hotel room with a large bed, a flat-screen TV mounted on the wall, a bedside table with a lamp, and a small ottoman.

Loft

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Plaza Mayor)

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Suite (Plaza Mayor)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

A hotel room with a large bed, a bathroom with a mirror and sink, and a wall-mounted light fixture.

Classic Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Plaza Mayor Room

A hotel room with a bed, a desk, a lamp, a window with curtains, and a view of buildings outside.

Superior Plaza Mayor Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Plus

A hotel room with a bed, a window with curtains, a balcony, and a nightstand with a lamp.

Superior Plus

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Madrid

Pestana Collection Plaza Mayor puts you in the heart of Madrid, steps from Plaza Mayor and within a 15-minute stroll of Royal Palace of Madrid. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and reflexology. The restaurant, Terraza Plaza Mayor, is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna, seasonal outdoor swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 11:00 AM. .Sights within a 20-minute walk of this 4-property class Madrid Centro hotel include Thyssen-Bornemisza National Museum and National Prado Museum.

What's nearby

  • Plaza Mayor - 1 min walk - 0.1 km
  • San Miguel Market - 3 min walk - 0.3 km
  • Puerta del Sol - 3 min walk - 0.3 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.7 km

Getting around

  • Madrid Principe Pio Station - 2 min drive
  • Tirso de Molina Station - 5 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 33 min drive

Restaurants

  • ‪Divorare - ‬2 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Mesón del Champiñón - ‬3 min walk
  • ‪Taberna Corrientes - ‬2 min walk
  • ‪Las Cuevas de Luis Candelas - ‬3 min walk

About this property

Pestana Collection Plaza Mayor

Pestana Collection Plaza Mayor offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, a fitness centre, and a library are also featured at Pestana Collection Plaza Mayor.

This 4-star Madrid hotel is smoke free.

  • 87 guestrooms or units
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Pestana Collection Plaza Mayor offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 October to 31 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at Pestana Collection Plaza Mayor?

Pestana Collection Plaza Mayor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pestana Collection Plaza Mayor?

As of 23 Sept 2026, prices found for a 1-night stay for 2 adults at Pestana Collection Plaza Mayor on 18 Oct 2026 start from AU$562, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Pestana Collection Plaza Mayor?

Yep, there is an onsite spa at Pestana Collection Plaza Mayor. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Pestana Collection Plaza Mayor have a pool?

Pestana Collection Plaza Mayor has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from April to September).

Does Pestana Collection Plaza Mayor serve breakfast?

You bet, buffet brekkie is offered on weekdays between 7:00 AM and 11:00 AM and weekends from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Pestana Collection Plaza Mayor?

No, Pestana Collection Plaza Mayor does not offer an airport shuttle service.

Is there a bar or restaurant at Pestana Collection Plaza Mayor?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Pestana Collection Plaza Mayor?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pestana Collection Plaza Mayor?

No, only service animals are allowed.

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 841 out of 1005 reviews
Rating 8 - Good. 106 out of 1005 reviews
Rating 6 - Okay. 29 out of 1005 reviews
Rating 4 - Poor. 13 out of 1005 reviews
Rating 2 - Terrible. 16 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location overlooking the big plaza just a very convenient place to stay
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great staff, beautiful rooms.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Minh Dac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel at a nice location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Madhavi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and they made the start of our Spain trip memorable by helping us celebrate our occasion with cava and cake. The hotel is beautiful and well maintained.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent staff
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a solid location. Breakfast was excellent, room was comfortable, a nice property to stay. I would recommend!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Lane

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff service, beautiful hotel in a unique historic location.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Natalja

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very helpful staff, comfortable bed and relaxing experience.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location super close to everything!!! The restaurant at the hotel was great! Views of the plaza were amazing!! The underground pool was the highlight
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Edgar Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, location and food
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

alessandro

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with an excellent staff working there, the location is the best in the city too!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

david

Great hotel and location
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loft room was excellent, with great view overlooking the Plaza Mayor
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

carlos g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Jose C

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and perfect location. 💯
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for couples stay. Centric clean and hospitable. Access to all parts of the city. Food and service were excellent.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, and location is unreal! Perfect base with great facilities and people also
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and lovely hotel and staff.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Giovanna

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous hotel Ideal location Brilliant staff
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Cherie Ann

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent staff, amenities and location are A+
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Qiaoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Plaza Mayor is great. The direct access to the Plaza is wonderful. Once you enter the room, it is quiet and relaxing. Also, the location is super convenient. The staffs are super helpful and friendly. We enjoyed the stay a lot!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff Fantastic location
Stayed 2 nights in Dec 2025