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Pestana Collection Plaza Mayor

4.0 star property
Hotel with a full-service spa, steps from Plaza Mayor

Photo gallery for Pestana Collection Plaza Mayor

Couples treatment room(s), sauna, body treatments, aromatherapy
Interior
Lunch and dinner served
Interior
Lunch and dinner served

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$361
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
Calle Imperial, 8, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

9.6 out of 10
Exceptional
(29 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

8.0 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Day bed
Private bathroom
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor

Deluxe Plaza Mayor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Loft

Loft

Loft

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor)

Suite (Plaza Mayor)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Plus

Minibar, in-room safe, desk, laptop workspace

Superior Plus

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Madrid

Pestana Collection Plaza Mayor puts you in the heart of Madrid, steps from Plaza Mayor and within a 10-minute stroll of Royal Palace of Madrid. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body scrubs along with aromatherapy and reflexology. The restaurant, Terraza Plaza Mayor, is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna, seasonal outdoor swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 11:00 AM. .Sights within a 20-minute walk of this 4-property class Madrid Centro hotel include Thyssen-Bornemisza National Museum and Prado Museum.

What's nearby

  • Plaza Mayor - 2 min walk - 0.2 km
  • Plaza de Santa Ana - 5 min walk - 0.4 km
  • Puerta del Sol - 5 min walk - 0.4 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km
  • Gran Via - 8 min walk - 0.7 km

Getting around

  • Madrid Principe Pio Station - 2 min drive
  • Tirso de Molina Station - 5 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 33 min drive

Restaurants

  • ‪Bar La Campana - ‬1 min walk
  • ‪Five Guys - ‬1 min walk
  • ‪Las Cuevas de Luis Candelas - ‬3 min walk
  • ‪Gustos Madrid Plaza Mayor - ‬2 min walk
  • ‪Taberna Corrientes - ‬2 min walk

About this property

Pestana Collection Plaza Mayor

Hotel with a full-service spa, steps from Plaza Mayor
Pestana Collection Plaza Mayor offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, a fitness centre, and a library are also featured at Pestana Collection Plaza Mayor.

This 4-star Madrid hotel is smoke free.

  • 87 guestrooms or units
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Pestana Collection Plaza Mayor offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 6 October to 31 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at Pestana Collection Plaza Mayor?

Pestana Collection Plaza Mayor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pestana Collection Plaza Mayor?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Pestana Collection Plaza Mayor on 8 Feb 2026 start from AU$361.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Pestana Collection Plaza Mayor?

Yep, there is an onsite spa at Pestana Collection Plaza Mayor. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Pestana Collection Plaza Mayor have a pool?

Pestana Collection Plaza Mayor has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from April to September).

Does Pestana Collection Plaza Mayor serve breakfast?

You bet, buffet brekkie is offered on weekdays between 7:00 AM and 11:00 AM and weekends from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Pestana Collection Plaza Mayor?

No, Pestana Collection Plaza Mayor does not offer an airport shuttle service.

Is there a bar or restaurant at Pestana Collection Plaza Mayor?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Pestana Collection Plaza Mayor?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pestana Collection Plaza Mayor?

No, only service animals are allowed.

Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 819 out of 1003 reviews
Rating 8 - Good. 127 out of 1003 reviews
Rating 6 - Okay. 31 out of 1003 reviews
Rating 4 - Poor. 13 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Myrta, Trujillo Alto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

8/10 Good

Brent, Atlantic Highlands

Stayed 3 nights in Oct 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with rich history. Great location walking distance to most sightseeing. Best part of the property is to stay at the historic section which makes the experience legendary.
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and lovely hotel and staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

chuck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff was very accomodating
Stayed 2 nights in Oct 2025

8/10 Good

Michael

Stayed 2 nights in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, this hotel is A+++! We loved everything about it. Our room was so cool, on the 4th floor overlooking the Plaza Mayor. The lighting throughout the hotel and in our room is awesome and romantic! The restaurant decor is fabulous and the staff were all top notch. We would have loved to use the beautiful spa but ran out of time. I might return to Madrid just to stay here again! Loved it so much. Thank you all!
Stayed 4 nights in Oct 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean. Glad we were only there for one night
Stayed 1 night in Oct 2025

10/10 Excellent

Viktoriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay. Team is very welcoming and accommodating. Breakfast has good options for everyone, make to order service is quick. Even though the location of the hotel is in the busy touristy area, inside the building is very peaceful and quiet. Easy walk to all main attractions, restaurants, coffee shops and shopping. Very safe. Will recommend.
Stayed 5 nights in Oct 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and rooms with view to the Plaza Mayor. Staff is welcoming and helpful at all times. I will stay here every time I visit Madrid.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kirsten Ute

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location to stay in Madrid. Super friendly staff, amazing breakfast buffet and lovely spa attendees. Everything was amazing. Would stay here again any time.
Stayed 3 nights in Oct 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beatiful hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right on the Plaza Mayor and walkable to most major attractions as well loads of dining options. Really friendly staff made us feel very welcome with complimentary water and chocolate every day. A bonus having the spa to relax in after a day sightseeing.
Stayed 6 nights in Oct 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, close to awesome dining and shopping, and the staff were all so helpful! The room was adorable, especially with the Juliet balcony. We would choose this hotel again, if and when we get to revisit Madrid from the states.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jihad, medfield

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, centrally located. Wonderful staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jose Luis, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a few days.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 3 nights in Oct 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - very trendy, clean, upscale. great service
Stayed 1 night in Sep 2025

8/10 Good

Kiran

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room; comfy bed; only downside is no windows in the bedroom section.
Stayed 4 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the property and everything about the hotel. The spa and indoor pool were amazing! Gym is underwhelming but it’s nice to have a little bit of a gym over nothing. Rooms were great, very comfortable. Location was great. One of my favorite places I have stayed!! Can’t wait to return.
Stayed 3 nights in Sep 2025

10/10 Excellent

Shemar

Stayed 5 nights in Aug 2025

10/10 Excellent

Raul, Falls Church

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Rooms are kind of small, but in very good condition. Right in the heart of Plaza Mayor. If you're driving getting to this location can be tricky due to heavy traffic and narrow streets.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, room comfort
Everyone was very helpful
Stayed 4 nights in Sep 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the center of Madrid
Stayed 2 nights in Sep 2025

10/10 Excellent

Amanda, Mount Kisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff. Clean.
Stayed 3 nights in Sep 2025