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NH Collection Palacio de Tepa

5.0 star property
Luxury hotel, walk to Puerta del Sol

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Photo gallery for NH Collection Palacio de Tepa

Indoor pool
Exterior
Couples treatment room(s), massages
Bar (on property)
Exterior detail
Reviews
9.2

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast available
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Popular LocationPuerta del Sol4 min walk
  • Popular LocationPlaza Mayor7 min walk
  • Popular LocationGran Via9 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)22 min drive

Room options

View all photos for Premium Room

Premium Room

Premium Room

9.7/10 Exceptional

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed and 1 Large Single Bed OR 2 Single Beds and 1 Large Single Bed

View all photos for Junior Suite (Extra Bed 2Ad + 2Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2Ad + 2Ch with View)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed OR 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Room (View)

Deluxe Room (View)

Deluxe Room (View)

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (View)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Large Single Bed OR 1 Queen Bed and 1 Large Single Bed

View all photos for Junior Suite (Extra Bed 3 Ad with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 3 Ad with View)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 1 Queen Bed and 1 Large Single Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room (2 Adults + 1 Child)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Single Bed OR 2 Single Beds and 1 Large Single Bed

View all photos for Family Room (3 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room (3 Adults)

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed OR 2 Single Beds and 1 Large Single Bed

View all photos for Deluxe Single Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Single Room, 1 Double Bed

9/10 Wonderful

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

9.3/10 Wonderful

Highlights

Soundproofed
Air conditioning
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Similar properties

Bar (on property)
NH Collection Madrid Suecia
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (1003)
The price is AU$596
for 1 night
includes taxes & fees
7 June - 8 June
NH Collection Madrid Suecia

About the area

Madrid

A luxury stay in the heart of Madrid awaits you at NH Collection Palacio de Tepa. Within steps you'll find Plaza de Santa Ana and Puerta del Sol within a short 5-minute stroll. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Entre Letras, serves Mediterranean cuisine and is open for lunch and dinner. 646 square feet (60 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and massage/treatment rooms. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 10-minute walk of this 5-property class Madrid Centro hotel include Plaza Mayor and Gran Via.

What's nearby

  • Puerta del Sol - 4 min walk
  • Plaza Mayor - 7 min walk
  • Gran Via - 9 min walk
  • Prado Museum - 11 min walk
  • Royal Palace of Madrid - 15 min walk

Getting around

  • Anton Martin Station - 3 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 23 min drive

Restaurants

  • Café Central - 1 min walk
  • Lateral - 1 min walk
  • Cervecería Alemana - 2 min walk
  • La Rollerie - 2 min walk
  • Pez Tortilla - 2 min walk

About this property

NH Collection Palacio de Tepa

Luxury hotel, walk to Puerta del Sol
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a library are also featured at the luxury NH Collection Palacio de Tepa. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 5 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 2010
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Palacio de Tepa offers 83 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 43-inch LCD televisions come with satellite channels.

Bathrooms include a bath, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: EUR 30.90 for adults and EUR 30.90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 646 square feet of conference space
  • Business centre

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 30.90 for adults and from EUR 30.90 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

Frequently asked questions

What is the cancellation policy at NH Collection Palacio de Tepa?

NH Collection Palacio de Tepa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Collection Palacio de Tepa?

As of 24 May 2024, prices found for a 1-night stay for 2 adults at NH Collection Palacio de Tepa on 9 June 2024 start from AU$538.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Collection Palacio de Tepa?

Yep, NH Collection Palacio de Tepa has valet parking for EUR 40 per day.

Is there a spa on site at NH Collection Palacio de Tepa?

There's no onsite spa, but this property does offer services like massages.

What makes NH Collection Palacio de Tepa a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at NH Collection Palacio de Tepa.

Does NH Collection Palacio de Tepa serve breakfast?

Sure does, cooked-to-order brekkie is offered daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at NH Collection Palacio de Tepa?

No, NH Collection Palacio de Tepa does not offer an airport shuttle service.

Is there a bar or restaurant at NH Collection Palacio de Tepa?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Collection Palacio de Tepa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at NH Collection Palacio de Tepa?

Cats and dogs are welcome at NH Collection Palacio de Tepa, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 25 kg per pet.

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 674 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 8 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Patricia at guest services was wonderful. In fact all of the staff were very nice We thought that the location of the hotel was amazing
Stayed 4 nights in Feb 2024

10/10 Excellent

Linyu Flores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
after a first night in a small and noisy room they upgraded both of us, that was just perfect
Stayed 3 nights in Jan 2024

10/10 Excellent

Alvar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Parissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive. The room (junior suite) was spacious and comfortable. The location was excellent as we could walk to all the main attractions that we wanted to see in Madrid.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gerald

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

M

Travelled with group
Disliked: Staff & service
Ok, Probably Better Places Nearby
The hotel has a nice lobby and the breakfast buffet was very good. We had a few pretty simple issues during our stay that management struggled to resolve. First off, there was no blind on our windows which made it very bright and difficult to sleep. When we told management, they checked and said the blinds were motorised blinds, but were broken. After we complained that this made it difficult to sleep, they offered to move us to a different (worse) room. They offered a larger room but said we would have to pay the difference. We eventually ended up in a smaller room. They also offered us nothing to compensate for the lack of blinds and the hassle of moving, which I found a bit unimpressive. Overall the hotel has some things missing and broken, and the furnishing in the rooms wasn't particularly nice. The location of the hotel is very convenient and central with lots of bars and restaurants right outside.
Stayed 3 nights in Nov 2023

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat disappointed as there was no air conditioning available. My recollection from previous stays at this hotel was that we had air conditioning that we could control in the room regardless of season!
Stayed 2 nights in Nov 2023