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Hotel Sterling

3.0 star property

Photo gallery for Hotel Sterling

Exterior
Minibar, in-room safe, desk, blackout curtains
Lobby sitting area
Balcony
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
The current price is AU$231
includes taxes & fees
25 May - 26 May

Explore the area

View map
Calle San Bernardo 29-31, Madrid, 28015
  • Place, Gran Via
    ‪2 min walk‬
  • Place, Plaza de España - Princesa
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, 3 Single Beds

Minibar, in-room safe, desk, blackout curtains

Triple Room, 3 Single Beds

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Minibar, in-room safe, desk, blackout curtains

Quadruple Room

8.8 out of 10
Excellent
(6 reviews)
  • 27 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Minibar, in-room safe, desk, blackout curtains

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Double Room

Minibar, in-room safe, desk, blackout curtains

Economy Double Room

8.8 out of 10
Excellent
(15 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double or Twin Room, City View

Minibar, in-room safe, desk, blackout curtains

Double or Twin Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double or Twin Room, Terrace, City View

Minibar, in-room safe, desk, blackout curtains

Double or Twin Room, Terrace, City View

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, City View

Minibar, in-room safe, desk, blackout curtains

Triple Room, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room, Terrace, City View

Minibar, in-room safe, desk, blackout curtains

Triple Room, Terrace, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room, City View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room, Terrace, City View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room, Terrace, City View

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds OR 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

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  • Free Wi-Fi
  • Air-conditioning
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includes taxes & fees
24 May - 25 May
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About the area

Madrid

Hotel Sterling puts you in the heart of Madrid, within steps of popular attractions like Gran Via and Plaza de España - Princesa. Highlights at this hotel include in-room free WiFi and LED TVs. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, babysitting services and dry cleaning/laundry services. Each morning cooked-to-order breakfast is served between 7:30 AM and 11:00 AM. .Within a 15-minute walk of this 3-property class Madrid Centro hotel, attractions include Puerta del Sol and Plaza Mayor.

What's nearby

  • Gran Via - 2 min walk - 0.2 km
  • Plaza de España - Princesa - 2 min walk - 0.2 km
  • Lope de Vega Theatre - 2 min walk - 0.2 km
  • Puerta del Sol - 10 min walk - 0.9 km
  • Plaza Mayor - 11 min walk - 1.0 km

Getting around

  • Santo Domingo Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 31 min drive

Restaurants

  • ‪Steakburger - ‬2 min walk
  • ‪Be Banh Mi - Es Vietnam - ‬1 min walk
  • ‪Granier - ‬1 min walk
  • ‪Aquí Santoña - ‬2 min walk
  • ‪Kinza - ‬1 min walk

About this property

Hotel Sterling

Hotel Sterling offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. The business-friendly Hotel Sterling also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

This 3-star Madrid hotel is smoke free.

  • 69 guestrooms or units
  • Conference rooms
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Hotel Sterling offers 69 accommodations with minibars and a safe. 26-inch LED televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Sterling Madrid

Sterling Madrid

Hotel Sterling

Alexandra Hotel Madrid

Hotel Sterling Hotel

Hotel Sterling Madrid

Hotel Sterling Hotel Madrid

Frequently asked questions

What is the cancellation policy at Hotel Sterling?

Hotel Sterling offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Sterling?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Hotel Sterling on 25 May 2026 start from AU$231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Sterling serve breakfast?

Yep, cooked-to-order brekkie is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Sterling?

No, Hotel Sterling does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Sterling?

Check-in begins at 4:00 PM. Check-out time is 11:30 AM.

Hotel Sterling Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 282 out of 1002 reviews
Rating 8 - Good. 462 out of 1002 reviews
Rating 6 - Okay. 184 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yeimy

Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.
Stayed 3 nights in Dec 2025

10/10 Excellent

YUKI

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice bath with enough hot water for healing tiredness. The location is excellent.
Stayed 2 nights in Dec 2025

10/10 Excellent

LEWIS

Stayed 2 nights in Nov 2025

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service
Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!
Stayed 3 nights in Nov 2025

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities
The cleanliness of the room. The staff were very helpful with any question I had. The location was great. Near great restaurants and shopping.
Stayed 4 nights in Oct 2025

6/10 Okay

Galo, Miami

Stayed 2 nights in Nov 2025

10/10 Excellent

Abelardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Elvira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks clean, and the lobby employees are very friendly and always willing to help you
Stayed 2 nights in Oct 2025

4/10 Poor

Christine

Stayed 1 night in Sep 2025

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.
Stayed 1 night in Oct 2025

6/10 Okay

Filip

Stayed 1 night in Oct 2025

10/10 Excellent

Emmanuel

Stayed 3 nights in Sep 2025

10/10 Excellent

Juan Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy comodo y buen ubicado
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Stayed 4 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

8/10 Good

Fanny

Stayed 3 nights in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
As a group of ladies, we really enjoyed our stay at this hotel. We had a room with 4 single beds, plenty of room and comfortable, with a fridge. Lovely shower. Conveniently located for all the main attractions. Palace only 10-15 mins walk. Extra praise for the lovely receptionist, who was really friendly and helpful.
Stayed 2 nights in Apr 2025

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in city center Walk around to the metro station
Stayed 1 night in Jan 2025

10/10 Excellent

America

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025

6/10 Okay

Roxana Claudia

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

mirtha, miami lakes

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024

4/10 Poor

Zeenat

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recomend this property to any one. Hallway had a very unpleasent smell. Stains on halway carpet. Roomvery small. We couldnt sleep at night due to out side noise. Staff was not friendly . There was no hot water the evening we arrived and we were told to wait till morning as they cant to any thing about it. Very bad experience
Stayed 3 nights in Sep 2024