Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property
Luxury hotel with full-service spa and health club

Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Restaurant
Property preview
Supreme
Premium bedding, down duvets, minibar, in-room safe
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$634
includes taxes & fees
13 Jan - 14 Jan 2026

Explore the area

View map
Hermosilla 2, Madrid, Madrid, 28001
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Gran Via
    ‪16 min walk‬
  • Place, Puerta del Sol
    ‪3 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

Premier Room

  • Sleeps 2

Supreme Room Redlevel

  • Sleeps 2

Red Level Junior Suite

  • Sleeps 4

Deluxe Room

8.8 out of 10
Excellent
(16 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Colon Penthouse Suite Redlevel

  • Sleeps 4

Junior Suite Red Level

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Red Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Castellana Presidential Suite Red Level

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 200 sq m
  • Sleeps 4
  • 1 King Bed

One Bedroom Suite Red Level (2+2)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

One Bedroom Suite Red Level (2+1)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite Red Level (3+1)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Two Bedrooms Suite Red Level

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Family Supreme Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Colon Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Colon Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Colon Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Master Suite Red Level (2+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 90 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

Castellana Presidential Suite Red Level (2+2)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Castellana Presidential Suite Red Level (3+1)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room

  • Sleeps 2

Premier Room (3AD)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 Queen Bed

Premier Room (2+1)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 Queen Bed

Supreme Room Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Two Bedroom Suite Red Level (4+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Premium bedding
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Castellana Presidential Suite Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

Colon Penthouse Suite Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Red Level Two Bedroom Suite

  • Sleeps 6

Premier Room

9.6 out of 10
Exceptional
(27 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Family Supreme Room

  • Sleeps 2

Master Suite Terrace Red Level

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Master Suite Terrace Red Level (2+1)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Supreme Room Red Level

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

One Bedroom Suite Red Level Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Grand Supreme Room with Jacuzzi Red Level

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Club Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

Master Suite Red Level

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Supreme

9.6 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Grand Premium Room With Hot Tub Red Level

  • Sleeps 2

Deluxe Junior Suite Red Level

  • Sleeps 5

One-Bedroom Suite Red Level

  • Sleeps 4

Grand Family Room

  • Sleeps 5

Red Level Grand Premium Room With Jacuzzi

  • Sleeps 2

Presidential Penthouse Suite Red Level

  • Sleeps 2

One-Bedroom Master Suite Red Level

  • Sleeps 2

Classic Queen Room

  • Sleeps 2

One-Bedroom Master Suite Red Level

  • Sleeps 2

Supreme Room

  • Sleeps 3

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About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Fenix Gran Meliá - The Leading Hotels of the World . Within just a 15-minute stroll, you'll find U.S. Embassy and Gran Via. Highlights at this hotel include a full-service spa, a restaurant and a gym. .A day of pampering can include massages and facials. Balmoral Bar serves Mediterranean cuisine. At the hotel's own lounge bar, you can stop for a drink. 6458 square feet (600 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Salamanca hotel include Prado Museum and Puerta del Sol.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Plaza de Colon - 2 min walk - 0.2 km
  • Plaza de Cibeles - 11 min walk - 1.0 km
  • Gran Via - 16 min walk - 1.4 km
  • Puerta del Sol - 3 min drive - 1.8 km

Getting around

  • Colon Station - 4 min walk
  • Madrid Recoletos Station - 5 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Zuma Madrid - ‬1 min walk
  • ‪Ten Con Ten - ‬3 min walk
  • ‪Chambao Madrid - ‬1 min walk
  • ‪Hermosilla - ‬1 min walk
  • ‪Papúa Colón - ‬3 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 186 guestrooms or units
  • 7 levels
  • 6458 sq ft of conference space
  • 600 sq. m of conference space
  • Built in 1953
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 186 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (EUR 45 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Balmoral Bar

Things to do

  • Full-service spa
  • Health club
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1953
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self-parking fee: EUR 45.00 per day
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Frequently asked questions

What is the cancellation policy at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

As of 25 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Fenix Gran Meliá - The Leading Hotels of the World on 25 Jan 2026 start from AU$635.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, Hotel Fenix Gran Meliá - The Leading Hotels of the World has a self car park for EUR 45.00 per day. A self car park is also available, for a fee.

Is there a spa on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, there is an onsite spa at Hotel Fenix Gran Meliá - The Leading Hotels of the World . You'll enjoy heaps of services like facials and body treatments.

What makes Hotel Fenix Gran Meliá - The Leading Hotels of the World a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Fenix Gran Meliá - The Leading Hotels of the World .

Is Hotel Fenix Gran Meliá - The Leading Hotels of the World family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Fenix Gran Meliá - The Leading Hotels of the World is a hit with families.

Are there hot tubs in the rooms at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World serve breakfast?

Sure does, buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 1000 reviews
Rating 8 - Good. 179 out of 1000 reviews
Rating 6 - Okay. 48 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Constantino, Santo Domingo

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 5 nights in Sep 2025

10/10 Excellent

Mary

Stayed 1 night in Sep 2025

10/10 Excellent

ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, wonderful staff.
Stayed 2 nights in Aug 2025

6/10 Okay

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Stayed 4 nights in Aug 2025

10/10 Excellent

Campos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Will be back
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful antique style room & hotel in the heart of Madrid. Excellent food!
Stayed 1 night in Aug 2025

10/10 Excellent

Kerry, Greater Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.
Stayed 2 nights in Sep 2025

10/10 Excellent

felipe

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Lilian Broukhim

Stayed 3 nights in Aug 2025

10/10 Excellent

Benjamin

Stayed 4 nights in Aug 2025

10/10 Excellent

Rafael

Stayed 8 nights in Jul 2025

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Zourik

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Gloria

Stayed 8 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Jul 2025

10/10 Excellent

ROMER

Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Great location Service was excellent Staff very accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Henry, Driggs

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025