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Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club

Where to?

Dates

September 2025

October 2025

1 bedroom, premium bedding, down duvets, minibar

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Spa
Parking available
Pet-friendly
Room service

includes taxes & fees

18 Oct - 19 Oct

Explore the area

Hermosilla 2, Madrid, Madrid, 28001

Gran Via
‪16 min walk‬
Puerta del Sol
‪3 min drive‬
El Retiro Park
‪5 min drive‬
Madrid (MAD-Adolfo Suárez Madrid-Barajas)
‪13 min drive‬

Room options

Presidential Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

200 sq m
1 bedroom
Sleeps 4
1 King Bed

Classic Room

Excellent

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

Deluxe Red Level Room (2+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

Sleeps 3
1 King Bed

Premium Room (2 Adults + 1 Child)

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

Sleeps 3
1 Queen Bed

Premium Room (3 Adults)

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

Sleeps 3
1 Queen Bed

Penthouse Suite Red Level (2+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

Sleeps 3
1 King Bed

Presidential Penthouse Suite Red Level (2+1)

Highlights

Soundproofed

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Sleeps 3
1 King Bed

Two Bedroom Suite Red Level (4+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

2 bedrooms
Sleeps 5
1 King Bed

Red Level Deluxe Room

Exceptional

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

33 sq m
Sleeps 3
1 King Bed

Presidential Penthouse Suite Red Level

Very good

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

200 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Red Level Lounge Access

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

30 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Suite Red Level (2+2)

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

45 sq m
1 bedroom
Sleeps 4
1 King Bed

Deep-soaking bathtub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

45 sq m
1 bedroom
Sleeps 4
1 King Bed

One Bedroom Suite Red Level (3+1)

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

45 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite Red Level Lounge Access

Wonderful

Highlights

Soundproofed

Air conditioning

Club Lounge

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

45 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Suite Red Level Lounge Access

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

60 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Twin Beds

Premium

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Premium bedding

30 sq m
Sleeps 2
1 Queen Bed

Family Supreme Room

Wonderful

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

46 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Grand Supreme

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

50 sq m
Sleeps 4
1 King Bed

Two Bedrooms Suite Red Level

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

90 sq m
1 bedroom
Sleeps 5
1 King Bed

Gran Premium with Jacuzzi Red Level Lounge Access

Very good

Highlights

Furnished balcony

Soundproofed

Private indoor hot tub

Air conditioning

Club Lounge

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

53 sq m
Sleeps 2
1 King Bed

One Bedroom Master Suite Red Level

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Private indoor hot tub

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

100 sq m
1 bedroom
Sleeps 4
1 King Bed

Supreme

Exceptional

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Pillow-top bed

Premium bedding

33 sq m
Sleeps 2
1 King Bed

Redlevel One Bedroom Master Suite with Terrace

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Premium bedding

89 sq m
City view
Sleeps 3
1 King Bed OR 2 Twin Beds

Redlevel One Bedroom Master Suite with Terrace (2+1)

Highlights

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Premium bedding

89 sq m
City view
Sleeps 3
1 King Bed

Penthouse Suite Red Level (3+1)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

79 sq m
1 bedroom
Sleeps 4
1 King Bed

Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

80 sq m
1 bedroom
Sleeps 4
1 King Bed

Penthouse Suite Red Level

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

80 sq m
1 bedroom
Sleeps 4
1 King Bed

Presidential Penthouse Suite Red Level (2+2)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

200 sq m
1 bedroom
Sleeps 4
1 King Bed

One Bedroom Master Suite Red Level (2+1)

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Plasma TV

Hypo-allergenic bedding

Pillow menu

90 sq m
1 bedroom
Sleeps 3
1 Queen Bed OR 1 King Bed

Red Level Deluxe Room

Sleeps 2

Supreme Room

Sleeps 3

One-Bedroom Suite Red Level

Sleeps 4

Grand Family Room

Sleeps 5

One-Bedroom Master Suite Red Level

Sleeps 2

Red Level Penthouse Suite

Sleeps 4

Family Supreme Room

Sleeps 2

Grand Premium Room With Hot Tub Red Level

Sleeps 2

Classic Queen Room

Sleeps 2

Red Level Junior Suite

Sleeps 4

Presidential Penthouse Suite Red Level

Sleeps 2

Red Level Grand Premium Room With Jacuzzi

Sleeps 2

Premium Room

Sleeps 2

Classic Room

Sleeps 2

Red Level Two Bedroom Suite

Sleeps 6

Deluxe Junior Suite Red Level

Sleeps 5

One-Bedroom Master Suite Red Level

Sleeps 2

About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Fenix Gran Meliá - The Leading Hotels of the World . Within just a 15-minute stroll, you'll find U.S. Embassy and Gran Via. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and a gym. .A day of pampering can include massages and facials. Balmoral Bar serves Mediterranean cuisine. At the hotel's own lounge bar, you can stop for a drink. 6458 square feet (600 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Salamanca hotel include Prado Museum and Puerta del Sol.

What's nearby

Gran Via - 16 min walk - 1.4 km
Prado Museum - 19 min walk - 1.7 km
Puerta del Sol - 3 min drive - 1.8 km
Plaza Mayor - 4 min drive - 2.9 km
El Retiro Park - 5 min drive - 2.9 km

Getting around

Colon Station - 4 min walk
Madrid Recoletos Station - 5 min walk
Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

‪Ten Con Ten - ‬3 min walk
‪Zuma Madrid - ‬1 min walk
‪Chambao Madrid - ‬1 min walk
‪Papua Restaurante - ‬3 min walk
‪Hermosilla - ‬1 min walk

About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with full-service spa and health club

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

1 building

186 guestrooms or units

7 levels

6458 sq ft of conference space

600 sq. m of conference space

Built in 1953

Deli

Childcare (surcharge)

Charging station for electric cars

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Newspapers in lobby (free)

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 186 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

Similar properties

Pool
Hot tub
Spa
Pet-friendly

includes taxes & fees

19 Oct - 20 Oct

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle (surcharge)
Area shuttle (surcharge)
Parking on site (EUR 40 per day)

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

"Aduana" Restaurant
Balmoral Bar

Things to do

Full-service spa
Health club
Stereo

Family friendly

Babysitting (surcharge)
DVD player
In-room cot
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6 meeting rooms
6,458 square feet of conference space

Outdoors

Outdoor furniture
Terrace

Full-service spa

3 treatment rooms
Couples treatment rooms
Facials
In-room massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)

1 building
7 floors
Banquet hall
Built in 1953
Communal living room
Reception hall
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Bidet
Deep soaking bathtub or hydromassage showerhead
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Slippers
Towels provided

Entertainment

37-inch plasma TV with cable/satellite channels
DVD player

Food and drink

24-hour room service
Champagne service
Minibar

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Iron/ironing board on request
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets: EUR 80 per pet, per stay
Only dogs are allowed
Maximum 2 pets

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 40 per person
Airport shuttle fee: EUR 105 per vehicle (one way)
Self-parking fee: EUR 40.00 per day
Pet fee: EUR 80 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel

Gran Melia Fenix Hotel Madrid

Gran Melia Fenix Madrid

Gran Melia Hotel Madrid

Gran Melia Madrid

Frequently asked questions

What is the cancellation policy at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Hotel Fenix Gran Meliá - The Leading Hotels of the World offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

As of 24 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Fenix Gran Meliá - The Leading Hotels of the World on 18 Oct 2025 start from AU$951.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, Hotel Fenix Gran Meliá - The Leading Hotels of the World has a self car park for EUR 40.00 per day.

Is there a spa on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, there is an onsite spa at Hotel Fenix Gran Meliá - The Leading Hotels of the World . You'll enjoy heaps of services like facials and body treatments.

What makes Hotel Fenix Gran Meliá - The Leading Hotels of the World a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Fenix Gran Meliá - The Leading Hotels of the World .

Is Hotel Fenix Gran Meliá - The Leading Hotels of the World family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Fenix Gran Meliá - The Leading Hotels of the World is a hit with families.

Are there hot tubs in the rooms at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Fenix Gran Meliá - The Leading Hotels of the World serve breakfast?

Sure does, buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Manolo Higueros

22 June 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Alenka

21 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in a nice area

Stayed 3 nights in Jun 2025

2/10 Terrible

james

18 June 2025

Liked: Cleanliness

Disliked: Room comfort

Scam artists

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.

Stayed 7 nights in Jun 2025

6/10 Okay

andres

16 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities

La atención es realmente buena. El baño es muy pequeño para una habitación de ese precio.

Stayed 4 nights in Jun 2025

8/10 Good

LUIZ

29 May 2025

Stayed 3 nights in May 2025

10/10 Excellent

Charles

28 May 2025

Stayed 2 nights in May 2025

10/10 Excellent

Alenka

26 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2025

10/10 Excellent

Zenovia A

24 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

If you seek an unparalleled luxury experience in the heart of Madrid's prestigious Salamanca district, look no further than Hotel Fenix. Nestled amidst the designer boutiques and upscale shops of the "Golden Mile," this exceptional hotel places you within easy reach of the city's most iconic tourist attractions. Beyond its prime location, Hotel Fenix boasts exquisitely appointed rooms designed for ultimate comfort and relaxation. But what truly sets it apart is the dedication of its staff, whose attentive service and unwavering commitment to excellence elevate your stay to a truly luxurious level, ensuring you feel pampered and privileged from the moment you arrive. Beyond 5-Stars!! Highly Recommend! Zenovia

Stayed 9 nights in May 2025

10/10 Excellent

Myrna

Travelled with family

19 May 2025

Liked: Amenities, property conditions & facilities

Espectacular todo

Stayed 1 night in May 2025

10/10 Excellent

Vittorio

4 May 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Ingrid

29 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location, great staff service

Stayed 3 nights in Apr 2025

10/10 Excellent

Dennis, Washington

26 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Yurilyn, Santo Domingo

21 Apr 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Lexie

15 Apr 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Celso J.

Travelled with family

15 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel and superb service in the heart of Madrid

Stayed 3 nights in Apr 2025

10/10 Excellent

javier, Miami

Travelled with group

15 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente atención del personal, propiedad en buenas condiciones , muy buena localización cercano a tiendas de marcas en Madrid , repetiríamos sin dudarlo

Stayed 2 nights in Apr 2025

10/10 Excellent

Kyung Hyun

7 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Mar 2025

10/10 Excellent

Felipe, Miami

6 Apr 2025

Stayed 2 nights in Mar 2025

8/10 Good

Lawrence, Orlando

Travelled with partner

5 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel, a Leading Hotels of the World member, is well located, next to Margaret Thatcher Plaza. We booked a Red Level Deluxe room which included Club Room access and separate check-in on the 7th floor. Room had an entry hallway and bath with door separating the bedroom; it seemed small and cramped. The bed was very comfortable. The RedLevel Club Room offered complimentary buffet or a la carte breakfast till 10 AM and snack buffet starting at 13:30 every day, with standard Spanish style offerings. Premium spirits are freely poured, including Moët Chandon champagne; service is excellent. The Club Room is unexceptional, joining space with Aduana, a limited-menu restaurant; there is access to two uninspiring outdoor terraces, one for smokers. Hotel lobby, adjoining bar (Balmoral) and terrace offer old-world luxury. The other restaurant in the hotel, Zuma, offers Japanese gastronomic fare. Restaurant prices are astronomic, and we avoided them. Note: only some rooms of this category have walk-in showers, in the event a shower-over-tub doesn’t suit, you must specify.

Stayed 4 nights in Mar 2025

10/10 Excellent

Luis

3 Apr 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Avi

Travelled with family

26 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing hotel and experience

Amazing facility, service and ambience. We'll be always happy to return to Fénix Gran Melia. Special thanks to the frontal desk which excelled in tourist support and kindness. Kudos to Antonio, Jean Paul and Santiago at the front door for their assistance and care.

Stayed 5 nights in Mar 2025

10/10 Excellent

gerhard

Travelled with partner

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

great restuarants

Stayed 1 night in Mar 2025

8/10 Good

Perla

Travelled with family

16 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel estaba muy limpio y te dejan bastantes toallas ,los empleados todos eran muy amables

Stayed 1 night in Mar 2025

10/10 Excellent

Hedy

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing

Stayed 6 nights in Mar 2025

10/10 Excellent

Hedy

Travelled with family

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Customer service experience...

Stayed 7 nights in Mar 2025

Hotel Fenix Gran Meliá - The Leading Hotels of the World

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Presidential Penthouse Suite Red Level (3+1)

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Classic Room

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Deluxe Red Level Room (2+1)

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Premium Room (2 Adults + 1 Child)

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Premium Room (3 Adults)

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Penthouse Suite Red Level (2+1)

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Presidential Penthouse Suite Red Level (2+1)

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Two Bedroom Suite Red Level (4+1)

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Red Level Deluxe Room

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Presidential Penthouse Suite Red Level

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Deluxe Junior Suite Red Level Lounge Access

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One Bedroom Suite Red Level (2+2)

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Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

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One Bedroom Suite Red Level (3+1)

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Junior Suite Red Level Lounge Access

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One Bedroom Suite Red Level Lounge Access

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Premium

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Family Supreme Room

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Family Grand Supreme

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Two Bedrooms Suite Red Level

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Gran Premium with Jacuzzi Red Level Lounge Access

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One Bedroom Master Suite Red Level

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Supreme

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Redlevel One Bedroom Master Suite with Terrace

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Redlevel One Bedroom Master Suite with Terrace (2+1)

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