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Hotel Ciudad de Alcalá

Property class: 2

Photo gallery for Hotel Ciudad de Alcalá

A corridor lined with potted plants and a statue.
A room with a bed, wicker chairs, a small table, a television, and two mirrors on the wall.
A restaurant interior with a counter, seating area, and potted plants.
A bar area with a counter, stools, and a variety of bottles and glasses.
A hotel hallway with a reception desk, a map on the wall, and a bookshelf.

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Place, Palacio Laredo
    ‪2 min walk‬
  • Place, Convent of Las Clarisas de San Diego
    ‪8 min walk‬
  • Place, University of Alcala
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Double or Twin Room

A corridor lined with potted plants and a statue.

Double or Twin Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A room with two beds, a nightstand with a lamp, a phone, and two framed pictures on the wall.

Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed OR 3 Single Beds

Single Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

About the area

Alcala de Henares

Hotel Ciudad de Alcalá puts you in the heart of Alcala de Henares, steps from Palacio Laredo and within a 10-minute stroll of Parque O'Donnell. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include a coffee shop/cafe, free newspapers in the lobby and tour/ticket assistance. There's also the convenience of self parking. .Sights within a 15-minute walk of this Alcala de Henares hotel include Convent of San Juan de la Penitencia and Capilla de las Santas Formas.

What's nearby

  • Palacio Laredo - 2 min walk - 0.2 km
  • Convent of Las Clarisas de San Diego - 8 min walk - 0.7 km
  • University of Alcala - 8 min walk - 0.7 km
  • Plaza Cervantes - 8 min walk - 0.7 km
  • Cervantes Birthplace Museum - 11 min walk - 1.0 km

Getting around

  • Alcalá de Henares Station - 3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 24 min drive

Restaurants

  • ‪Taberna San Isidro - ‬5 min walk
  • ‪Indalo Tapas - ‬7 min walk
  • ‪Pizzeria Carlos - ‬5 min walk
  • ‪Ali Baba Kebap Haus - ‬1 min walk
  • ‪Ramen Kagura - ‬5 min walk

About this property

Hotel Ciudad de Alcalá

There's a coffee shop/cafe on site. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hotel Ciudad de Alcalá. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Alcala de Henares hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Hotel Ciudad de Alcalá offers 30 accommodations with a safe and a hairdryer. 15-inch flat-screen televisions come with digital channels.

Bathrooms include a bath. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 8 per day)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.6 per day.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Frequently asked questions

What is the cancellation policy at Hotel Ciudad de Alcalá?

Hotel Ciudad de Alcalá offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Ciudad de Alcalá?

Yep, Hotel Ciudad de Alcalá has a self car park for EUR 8 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a free airport shuttle available at Hotel Ciudad de Alcalá?

No, Hotel Ciudad de Alcalá does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ciudad de Alcalá?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel Ciudad de Alcalá?

No, pets are not allowed.

Hotel Ciudad de Alcalá Reviews

Reviews

6.8
Rating 10 - Excellent. 28 out of 125 reviews
Rating 8 - Good. 36 out of 125 reviews
Rating 6 - Okay. 32 out of 125 reviews
Rating 4 - Poor. 13 out of 125 reviews
Rating 2 - Terrible. 16 out of 125 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Very nice rooms and comfortable beds. Staff were welcoming and available for assistance if required. Close to train station and a short walk to Plaza Cervantes. We enjoyed our stay here!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was located near everything. The staff were friendly and the room was clean. However it doesn’t have a small fridge or microwave so you can heat up food.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charged me too much money for the stay because I’ve arrived the next day . I had some problems with my travel yet they cancelled my booking and I had to pay again. Hotel is very far from the Madrid center and trains don’t work after 11pm . So if you go out prepare to take expensive taxi!! Stuff barely speaks English and there is lots of misscomunication . Light in the room was too dark and dim. Also I couldn’t keep open my curtains because the guy outside was watering the flowers and was watching me in my underwear.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Calidad/precio pues bien. Hotel de paso para dormir
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia la habitacion y el baño. El personal de recepcion muy amable.Cerca de zonas de restauracion y tiendas.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
El hotel esta para una reforma total. Griferias en mal estado, desagues que no deaguan correctamente, aire acondicionado que funciona mal o no funciona, suelos viejisimos y en mal estado, ventanas que no cierran o no abren, la neverita congelo la insulina, las paredes para llorar con unos brochazos de pintura todo arreglado, ropa de cama escaso y mal, pero los baños son lo mejor unas bañeras de museo como para matarte, resbalones asegurados cañerias y duchas terribles, el trono para que cuele dale bien de veces. En general no lo recomiendo salvo quien quiera aventuras de terror.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Estado viejo y deteriorado. No cumplieron con la categoría de la habitación reservada. Habitación ruidosa. Cama incómoda. La wifi no funciona Yo le daría 1 estrella, como mucho 2
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Las toallas con sangre, tuve que pedir que me diesen otras y las que me dieron también con sangre, pedí reembolso y me lo dieron.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
La cama se movía y se oye todo lo que se habla en la habitación del lado. Muy poca iluminacion en la habitación.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Fuerte olor a tabaco. Mucho ruido huéspedes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Olor extraño en la habitación y tv muy pequeño
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Disliked: Amenities
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Stayed 3 nights in Dec 2025