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Hostal Santa Cruz

Property class: 2

Photo gallery for Hostal Santa Cruz

A hotel room with a bed, a bedside table, a lamp, a window with curtains, and a wall-mounted TV.
A reception area with a counter, a coffee machine, a computer, and a telephone.
A hotel reception area with a reception desk, a television, framed certificates, and a clock on the wall.
A living room with a sofa, coffee table, and a vending machine.
A living room with a brown leather sofa, a glass coffee table, a refrigerator, and a wall with artwork.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Plaza de Santa Cruz, 6, Madrid, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Single Room

A single bed with a quilt, a bedside table with a lamp, and a power outlet on the wall.

Single Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 14 sq m
  • 3 bedrooms
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Twin Room

A hotel room with two single beds, a nightstand with a lamp, a small shelf, and a colorful abstract painting on the wall.

Basic Twin Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room

A neatly arranged bedroom with a large bed, two bedside tables, and two wall-mounted lamps.

Double Room

9.4 out of 10
Exceptional
(32 reviews)
  • 18 sq m
  • 5 bedrooms
  • Sleeps 3
  • 1 Double Bed

Double Room, 3 Single Beds

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

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About the area

Madrid

Hostal Santa Cruz puts you in the heart of Madrid, within steps of popular attractions like Plaza Mayor and Puerta del Sol. Highlights at this hostal include free in-room WiFi. .This smoke-free hostal offers free WiFi in public areas, express check-out and tour/ticket assistance. Other amenities include a front desk safe, a lift and a vending machine. .Attractions within a 15-minute walk of this Madrid Centro hostal include Gran Via and Royal Palace of Madrid.

What's nearby

  • Plaza Mayor - 2 min walk - 0.2 km
  • Puerta del Sol - 2 min walk - 0.2 km
  • San Miguel Market - 3 min walk - 0.3 km
  • Plaza de Santa Ana - 5 min walk - 0.4 km
  • Gran Via - 6 min walk - 0.6 km

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Sol Station - 3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 26 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Museo del Jamón - ‬2 min walk
  • ‪Mimi's Creperia - ‬2 min walk
  • ‪La Casa de Las Torrijas - As de los Vinos - ‬2 min walk
  • ‪De Montaditos - ‬2 min walk

About this property

Hostal Santa Cruz

Hostal Santa Cruz offers its guests a vending machine, tour/ticket assistance, and express check-out. Public spaces have free WiFi. Hostal Santa Cruz also features a front desk safe and a lift.

This Madrid hostal is smoke free.

  • 16 guestrooms or units
  • Front desk (limited hours)
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
Hostal Santa Cruz offers 16 air-conditioned accommodations with a hairdryer and free toiletries. Digital televisions are provided.

Bathrooms include baths or showers with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hostal Santa Cruz
Hostal Santa Cruz Hostel
Hostal Santa Cruz Hostel Madrid
Hostal Santa Cruz Madrid
Santa Cruz Madrid
Hostal Santa Cruz Hostal
Hostal Santa Cruz Madrid
Hostal Santa Cruz Hostal Madrid

Frequently asked questions

What is the cancellation policy at Hostal Santa Cruz?

Hostal Santa Cruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Hostal Santa Cruz?

No, Hostal Santa Cruz does not offer an airport shuttle service.

What time are check-in & check-out at Hostal Santa Cruz?

Check-in begins at 1:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hostal Santa Cruz?

No, pets are not allowed.

Hostal Santa Cruz Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 206 out of 369 reviews
Rating 8 - Good. 133 out of 369 reviews
Rating 6 - Okay. 23 out of 369 reviews
Rating 4 - Poor. 5 out of 369 reviews
Rating 2 - Terrible. 2 out of 369 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, room spacious and clean and staff friendly
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very helpful host . Close to everything and at the center of the city.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in a great location.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, well located
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a brilliant location. Was here for 6 nights and had no issues at all. Location is perfect for exploring Madrid
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a short stay in Madrid! Not sure if we could have stayed more than 3 nights but really really lovely nonetheless.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This property is very convenient to shopping, eating and attractions. Staff was also friendly. I would recommend this place to stay.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Very well located near everything
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Madrid
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Very nice place. Would stay here again.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and people
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location virtually next to Plaza Mayor is perfect. Bars, restaurants, sites and shops all between 1 and 15 minutes walking
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Excellent Host..
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near to plaza mayor madrid
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
This is the third or fourth time I have stayed at Hostal Santa Cruz. I love the location and it always is hospitable.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful, friendly receptionist, don’t remember her name but she is awesome. I will be there again for sure!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What a great Hostal with an amazing LOCATION, walkable to all Madrid has to offer. I really enjoy my time at this Hostal. 100% recommendable. Jeanette was an amazing hostess!!!!
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central to Sol and Plaza Grande. Room 8 has 2 balconies, one overlooking Plaza Santa Cruz with a small table and chairs.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Person who checked us in (didn’t get her name) was very friendly and helpful
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect, it is possible to reach everywhere by walking. Clean, safe and comfortable.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, will stay here again if l ever come to Madrid again
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect, Thanks
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect—steps away from Plaza Mayor and not far from Plaza del Sol. The Museo Nacional del Prado and Museo Nacional Centro de Arte Reina Sofia are both about15 minutes away on foot.
Stayed 3 nights in Jun 2025