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H10 Puerta de Alcalá 4* Sup

4.0 star property

Photo gallery for H10 Puerta de Alcalá 4* Sup

Classic Room, Terrace | Terrace/patio
City Room, City View
Room
42-inch flat-screen TV with digital channels, TV
Seasonal outdoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
The current price is AU$461
includes taxes & fees
31 May - 1 June

Explore the area

View map
Alcala, 66, Madrid, Madrid, 28009
  • Place, Calle de Alcalá
    ‪1 min walk‬
  • Place, Paseo de la Castellana
    ‪6 min walk‬
  • Place, Gran Via
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Classic Room

Deep-soaking bathtub, rainfall showerhead, free toiletries, hair dryer

Classic Room

9.2 out of 10
Wonderful
(51 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Classic Room

Classic Room

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 23 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Down duvets, minibar, in-room safe, individually furnished

Superior Room

9.2 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace

Classic Room, Terrace

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 1 Single Bed

View all photos for Essential Single

Down duvets, minibar, in-room safe, individually furnished

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Essential Double

Down duvets, minibar, in-room safe, individually furnished

Essential Double

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Large Single Sofa Bed OR 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds

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About the area

Madrid

H10 Puerta de Alcalá 4* Sup puts you in the heart of Madrid, within just a 10-minute stroll of popular attractions like Paseo de la Castellana and Puerta de Alcalá. Highlights at this hotel include a restaurant, a poolside bar and a bar/lounge. .Alcala Restaurant serves international cuisine and is open for breakfast. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a conference centre. Buffet breakfast is available daily between 7 AM and 10 AM. There's also limited parking, along with the convenience of car rentals on site. .Attractions within a 20-minute walk of this 4-property class Salamanca hotel include Gran Via and El Retiro Park.

What's nearby

  • Calle de Alcalá - 1 min walk - 0.0 km
  • Paseo de la Castellana - 6 min walk - 0.6 km
  • Puerta de Alcalá - 10 min walk - 0.8 km
  • Plaza de Cibeles - 14 min walk - 1.2 km
  • Gran Via - 19 min walk - 1.6 km

Getting around

  • Principe de Vergara Station - 2 min walk
  • Madrid Recoletos Station - 10 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • ‪Maison Kayser - ‬2 min walk
  • ‪Hotaru - ‬3 min walk
  • ‪Cafetería Restaurante Galatea - ‬2 min walk
  • ‪Mooi Petit - ‬2 min walk
  • ‪La Terraza del Hotel Wellington - ‬3 min walk

About this property

H10 Puerta de Alcalá 4* Sup

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at H10 Puerta de Alcalá 4* Sup.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
H10 Puerta de Alcalá 4* Sup offers 138 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. A pillow menu is available. 42-inch flat-screen televisions come with digital channels.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá

H10 Puerta de Alcalá Hotel

NH Alcalá Madrid

NH Puerta Alcalá Hotel Madrid

NH Puerta Alcalá Hotel

NH Puerta Alcalá Madrid

NH Puerta Alcalá

Nh Alcala Hotel Madrid

H10 Puerta Alcalá Hotel Madrid

H10 Puerta Alcalá Hotel

H10 Puerta Alcalá Madrid

H10 Puerta Alcalá

H10 Puerta de Alcalá Madrid

H10 Puerta de Alcalá Hotel Madrid

Frequently asked questions

What is the cancellation policy at H10 Puerta de Alcalá 4* Sup?

H10 Puerta de Alcalá 4* Sup offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at H10 Puerta de Alcalá 4* Sup?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at H10 Puerta de Alcalá 4* Sup on 31 May 2026 start from AU$461, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at H10 Puerta de Alcalá 4* Sup?

Onsite parking is limited.

Does H10 Puerta de Alcalá 4* Sup have a pool?

H10 Puerta de Alcalá 4* Sup has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 10:00 AM to 7:00 PM (Seasonal outdoor pool open from June to September).

What makes H10 Puerta de Alcalá 4* Sup a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at H10 Puerta de Alcalá 4* Sup.

Are there hot tubs in the rooms at H10 Puerta de Alcalá 4* Sup?

No, but there are deep-soaking baths in the guestrooms.

Does H10 Puerta de Alcalá 4* Sup serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at H10 Puerta de Alcalá 4* Sup?

No, H10 Puerta de Alcalá 4* Sup does not offer an airport shuttle service.

Is there a bar or restaurant at H10 Puerta de Alcalá 4* Sup?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at H10 Puerta de Alcalá 4* Sup?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at H10 Puerta de Alcalá 4* Sup?

No, pets are not allowed.

H10 Puerta de Alcalá 4* Sup Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1004 reviews
Rating 8 - Good. 186 out of 1004 reviews
Rating 6 - Okay. 49 out of 1004 reviews
Rating 4 - Poor. 15 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with lovely spaces.
Stayed 1 night in Feb 2026

8/10 Good

Cesar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great room, great location, nice-enough staff (not great, a little hurried and not as welcoming as could be). Unfortunately no gym … big miss
Stayed 1 night in Feb 2026

10/10 Excellent

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was lovely, location is great.
Stayed 2 nights in Feb 2026

10/10 Excellent

Analie

Stayed 5 nights in Jan 2026

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location, friendly and helpful staff
Stayed 4 nights in Jan 2026

8/10 Good

kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Staff increadibly nice and accommodating, Room very nice good size. The roof top was under renovation :(. Great location!
Stayed 1 night in Jan 2026

10/10 Excellent

Christopher

Stayed 1 night in Jan 2026

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities
This was not a 4 star hotel. The room was so small we couldn’t open our luggage. Very uncomfortable accommodations and deteriorating conditions as well. The bedroom and the bathroom needs fixing on different areas that were broken and unwell
Stayed 1 night in Jan 2026

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Good fast
Stayed 2 nights in Jan 2026

10/10 Excellent

Aurora

Stayed 9 nights in Dec 2025

10/10 Excellent

Karine

Stayed 3 nights in Jan 2026

8/10 Good

Lorna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location near Salamanca. The room was comfortable and well appointed.
Stayed 4 nights in Jan 2026

10/10 Excellent

Adriana

Liked: Cleanliness
Stayed 7 nights in Dec 2025

8/10 Good

Cindy Han

Liked: Cleanliness, staff & service, amenities
The location is a little out of the way. It is close to major park. There is a lack of lounging area. The lower level has limited seating. Primarily for people checking in and out. Upper level has some seating however it’s mostly for people who want to order from the bar food or drinks. There is nowhere just to lounge. The rooms are spacious and amenities are good. Comfortable beds and rooms are kept immaculate. The cleaning staff are fantastic.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alberto

Travelled with family
Very good
Stayed 1 night in Jan 2026

10/10 Excellent

Colin

Stayed 5 nights in Dec 2025

10/10 Excellent

Andres

Liked: Cleanliness, property conditions & facilities
Clean room, the bar is excellent and the staff amazing!
Stayed 2 nights in Dec 2025

10/10 Excellent

Pedro, pembroke pines

Stayed 2 nights in Dec 2025

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, room was exactly as pictures! 10 out of 10.
Stayed 2 nights in Nov 2025

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was ok. We were told we got an “upgrade” upon check in but ended up with a small room, nothing special or unique. We just came from an H10 hotel in Barcelona and comparatively this one wasn’t as nice. I thought I booked with breakfast but was told we didn’t. The breakfast buffet was going to cost 25 euro per person so we walked to a local cafe.
Stayed 1 night in Dec 2025

10/10 Excellent

Dina

Stayed 4 nights in Nov 2025

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities
Staff, room, breakfast
Stayed 1 night in Nov 2025

8/10 Good

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice rooms were clean and well maintained, espresso is provided in the room. Wish the room was bigger for a 3 person reservation. This area is quiet because it's 20 mins from plaza mayor, ideal if you want to stay in a less busy area but quite inconvenient if you want to be in the center most of the time.
Stayed 7 nights in Nov 2025

10/10 Excellent

Anamilena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magníficamente ubicado frente al Parque del Retiro y la Puerta de Alcalá, con un Roof Top con una maravillosa vista. Habitaciones recién renovadas, muy cómodas. En recepción, me impactó la muy profesional atención de JAVIER. Su simpatía, amabilidad, y vocación de servicio: Nos resolvió una situación que facilitó nuestro tour a Egipto mientras regresábamos nuevamente a Madrid. Nunca lo olvidaré. Katerine, la dominicana Mucama del Piso 3, muy servicial y amable! Regresariamos sin dudarlo al H10, cuando regresemos a Madrid.
Stayed 1 night in Nov 2025

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2025