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BYPILLOW Crosstown

3.0 star property
Hostal with a 24-hour front desk, a short walk to Plaza Mayor

Photo gallery for BYPILLOW Crosstown

Single Room
Superior Double Room, Terrace | Terrace/patio
Front of property
Reception
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AU$233
includes taxes & fees
13 July - 14 July

Explore the area

Map
Calle de Jesús y María 12, Madrid, 28012
  • Plaza Mayor
    ‪7 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Gran Via
    ‪13 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace

Superior Double Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

Family Room, Terrace

Family Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 16.5 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About the area

Madrid

BYPILLOW Crosstown puts you in the heart of Madrid, within just a 10-minute stroll of popular attractions like Plaza Mayor and Puerta del Sol. Highlights at this hostal include free in-room WiFi. .This smoke-free hostal offers free WiFi in public areas, a 24-hour front desk and a lift. .Attractions within a 10-minute walk of this 3-property class Madrid Centro hostal include Plaza de Santa Ana and Plaza de España - Princesa.

What's nearby

  • Plaza Mayor - 7 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Royal Palace of Madrid - 13 min walk - 1.1 km
  • Gran Via - 13 min walk - 1.1 km
  • Prado Museum - 14 min walk - 1.2 km

Getting around

  • Tirso de Molina Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪Pum Pum Bakery - ‬1 min walk
  • ‪Casa de Granada - ‬3 min walk
  • ‪Yatai Market - ‬4 min walk
  • ‪Caravan Cafe - ‬2 min walk
  • ‪El Imparcial - ‬3 min walk

About this property

BYPILLOW Crosstown

Hostal with a 24-hour front desk, a short walk to Plaza Mayor
BYPILLOW Crosstown offers its guests a lift. Public spaces have free WiFi.

This 3-star Madrid hostal is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Lift
  • No smoking on site
BYPILLOW Crosstown offers 55 air-conditioned accommodations with a hairdryer and an iron/ironing board. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Madrid hostal provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

Frequently asked questions

What is the cancellation policy at BYPILLOW Crosstown?

BYPILLOW Crosstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BYPILLOW Crosstown?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at BYPILLOW Crosstown on 13 July 2025 start from AU$232.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at BYPILLOW Crosstown?

No, BYPILLOW Crosstown does not offer an airport shuttle service.

What time are check-in & check-out at BYPILLOW Crosstown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at BYPILLOW Crosstown?

No, pets are not allowed.

BYPILLOW Crosstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 60 out of 89 reviews
Rating 8 - Good. 18 out of 89 reviews
Rating 6 - Okay. 4 out of 89 reviews
Rating 4 - Poor. 6 out of 89 reviews
Rating 2 - Terrible. 1 out of 89 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

kamal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Très bon hôtel, moderne et confortable, très bien situé pour visiter les Grands Boulevards de Madrid, la chambre est équilibrée de café, thé et tisane j’apprécie pour le petit dej dans la chambre ou une tisane la nuit avant de dormir 😀.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Amoye

Disliked: Cleanliness, amenities
The room looked ok but it was as super small no space to even open luggage properly. The bathroom you could smell the drainage and it permiated the room. Also the AC Unit did not work so I had to open windows
Stayed 2 nights in Nov 2024

8/10 Good

James

Stayed 1 night in Sep 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

I enjoyed my stay at Crosstown ByPillow. The location was very good for South of the centre of madrid food and drink, but also only less than 5 mins to a metro stop which has line 1 which goes up through centro. I was initially given a room where the toilet flush wasn't working. After a failed attempt at fixing I was found a new room. Service at the front desk was always very friendly and helpful of all the people I encountered.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time trip!

Very nice front desk employee. Enjoyed the convenience walking. Thanks for the free water.
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had great attention to my needs and a friendly face at all times.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough!
Stayed 1 night in Oct 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning
Stayed 1 night in Oct 2024

10/10 Excellent

Zachariah

Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Moshe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lovely boutique hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. They had lockers to put your belongings in case you arrive before check in. Clean and quiet as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Stayed 2 nights in Jul 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
They ‘upgraded’ my room, but ended up on the Main Street, at street level so very noisy if I wanted to open the window.
Stayed 1 night in Jul 2024

10/10 Excellent

Erasmo Salinas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lots of restaurants around!!!!
Stayed 1 night in Jun 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

ARUTIUNIAN

Stayed 2 nights in Jun 2024

8/10 Good

Aarzoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. 2 mins walk to the metro station. 5-10 mins walk to Sol.
Stayed 3 nights in Apr 2024

4/10 Poor

Takanori

Business traveller
Disliked: Property conditions & facilities, room comfort

I would not stay there again

I definitely left my mobile phone charger in the room and went back for it after check-out, but the reception staff did not check it with me as they were told that housekeeping had not reported it. I felt it was unkind.
Stayed 1 night in Apr 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay :)

Most amazing & welcoming stay! Highly Recommend for those who want a city break. The staff were absolutely amazing & helpful! Great locker room after checked out for luggage also :)
Stayed 6 nights in Apr 2024

10/10 Excellent

Temple

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was small for our family of 4, but it was only a one-night stay before heading home. It was a great location to walk around. The room was quiet and the beds were comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Aldo

Stayed 3 nights in Mar 2024

4/10 Poor

Victor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very noisy, especially on the weekend. The AC was not working, heater instead. It was too hot for us. The only way was opening the windows to get a fresh air. But it was extremely noisy even we are on the 5th floor. The room was tiny. Just enough to you to walk and sleep. The only good thing is the convenient and walkable to anywhere.
Stayed 4 nights in Nov 2023