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C. H. Chelo

2.5 star property

Photo gallery for C. H. Chelo

Family Room (3 people)
Staircase
Family Room (3 people) | Bathroom
Front of property
Family Room (4 people)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Basic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double or Twin Room

9.6 out of 10
Exceptional
(5 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (3 people)

Family Room (3 people)

Family Room (3 people)

9.0 out of 10
Wonderful
(4 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room (4 people)

Family Room (4 people)

Family Room (4 people)

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Single Room

Single Room

Single Room

9.2 out of 10
Wonderful
(7 reviews)
  • 6 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Madrid

C. H. Chelo puts you in the heart of Madrid, steps from Gran Via and within a 10-minute stroll of Puerta del Sol. Highlights at this guest house include in-room free WiFi and LCD TVs. .This guest house offers free WiFi in public areas, tour/ticket assistance and multilingual staff. Other amenities include luggage storage and a lift. There's also the convenience of an area shuttle. .Attractions within a 20-minute walk of this Madrid Centro guest house include Plaza Mayor and Prado Museum.
View more Pensions in MadridOpens in a new window

What's nearby

  • Gran Via - 3 min walk - 0.3 km
  • Plaza de Cibeles - 8 min walk - 0.7 km
  • Plaza de España - Princesa - 8 min walk - 0.7 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Plaza Mayor - 13 min walk - 1.1 km

Getting around

  • Gran Via Station - 3 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 27 min drive

Restaurants

  • ‪Pizzería Vesuvio - ‬1 min walk
  • ‪Fratelli d'Italia - Chueca - ‬1 min walk
  • ‪Hot Bar - ‬1 min walk
  • ‪Sidrería El Tigre del Norte - ‬1 min walk
  • ‪Bósforos Doner Kebap - ‬1 min walk

About this property

C. H. Chelo

C. H. Chelo offers its guests multilingual staff, tour/ticket assistance, and a lift. Public spaces have free WiFi.
  • 10 guestrooms or units
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
C. H. Chelo offers 10 air-conditioned accommodations with complimentary slippers and blackout curtains. 22-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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4.5 out of 5, Wonderful, 355 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 19 per day)
  • Area shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 19 per day (1312 ft away)
  • Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

C. H. Chelo Motel Madrid
C. H. Chelo Motel
C. H. Chelo Madrid
C. H. Chelo
C. H. Chelo Madrid
C. H. Chelo Pension
C. H. Chelo Pension Madrid

Frequently asked questions

What is the cancellation policy at C. H. Chelo?

C. H. Chelo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at C. H. Chelo?

No, C. H. Chelo does not offer an airport shuttle service.

What time are check-in & check-out at C. H. Chelo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at C. H. Chelo?

No, pets are not allowed.

C. H. Chelo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 152 out of 386 reviews
Rating 8 - Good. 156 out of 386 reviews
Rating 6 - Okay. 57 out of 386 reviews
Rating 4 - Poor. 13 out of 386 reviews
Rating 2 - Terrible. 8 out of 386 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Beverley

Stayed 4 nights in Oct 2025

10/10 Excellent

claudia M

Liked: Cleanliness, staff & service, property conditions & facilities
My kids love it, because is in the middle of there favorite stores…
Stayed 4 nights in Nov 2025

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
The most important part was the location, the room was bit small but it had every things included a small fridge which I never used but it was nice to have it, breakfast availability would have to be nice but I understand it’s a small hostel but it was great the fact that You have a coffee machine full of hot beverages (Love that), I would improve the size of your lavatory and a nicer space for your toiletries ! In general I was happy with my choice !
My bed
Bedroom
Bedroom Desk/Cabinet
Closet
Stayed 4 nights in Nov 2025

10/10 Excellent

Malena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 2 nights in Oct 2025

6/10 Okay

Jorge, Manitowoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Oct 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and pleasant, but one night soap and shampoo were not replaced. External door to the property had a broken lock on the third day, so we had to call for entry, which was difficult. These were minor concerns. Overall, the property was nice and the staff friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Malena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien,excelente ubicacion
Stayed 2 nights in Sep 2025

2/10 Terrible

Mary Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled like mold and the toilet had the paper across to show it was cleaned but when the lid was lifted there was urine and toilet paper in the toilet so obviously not cleaned. I told the staff I could not stay there with mold and they refused to give me a refund for 3 of the 5 nights. I have never had to leave a place before and angry they won’t provide a refund.
Stayed 4 nights in Sep 2025

6/10 Okay

Sing

Travelled with family
Liked: Cleanliness, staff & service
ok place to stay overnight for a budget
Stayed 3 nights in Sep 2025

10/10 Excellent

Humberto, San Benito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but small.
Stayed 4 nights in Sep 2025

8/10 Good

Alejandro, Nantucket

Liked: Cleanliness, staff & service, property conditions & facilities
La señora que me recibió dejó que pudiera guardar mi equipaje antes del check in pues llegué temprano y tuvo mi cuarto listo súper rápido. Súper amable. Muchísimas gracias. Necesitaba un lugar donde dormir una noche de escala en la ciudad sin demasiado lujo y con aire acondicionado para combatir los 40 grados de Madrid y el hotel fue muy conveniente en cuanto relación precio/calidad. La habitación era pequeña y también el baño pero suficiente para un viajero solo. Saludos.
Stayed 1 night in Aug 2025

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Grazyna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, two blocks from Gran Vía. Good food on this small street, not expensive. Important to us: there is an elevator! Building is safe, closed for the night. Lots of small, useful stores right next to the building, including grocery stores. Very convenient. Uber from there to the Golden Triangle museums is just about 10 Euros. Staff very nice. They even gave me a card to use in the subway, I just needed to add some money to it. Gave it back for future costumers.
Stayed 4 nights in Jun 2025

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, se nos olvidó algo y rápidamente nos contactaron, súper buena ubicación.
Stayed 2 nights in Jul 2025

6/10 Okay

Maribel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra estadia fue se puede decir buena pero con algunos problemas, el elevados carias veces estaba fuera de servicio y segundo en las noches se escuchaba mucho ruido de personas de otros pisos y no se podia dormir la ubicacion es muy buena también el servicio ,pero lo único era eso mucho ruido en las noches.
Stayed 5 nights in May 2025

10/10 Excellent

Kosin

Stayed 2 nights in May 2025

10/10 Excellent

Pablo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización y espacio dentro del cuarto. Los empleados son de alta calidad y muy atentos.
Stayed 5 nights in Apr 2025

6/10 Okay

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great Location with Safety Concerns

The hotel is located near Gran Via and both metro & commuter train stations, so there were a lot of great dining and shopping options available. The private suite was small with a small refrigerator, but no microwave. Also, the bathroom sink was way too small and inconvenient to use. The owner and staff were very friendly. There's one incident worth mentioning. At the check-in, the owner told us to just leave our keys on the reception window if we're checking out before 0900, which we did. However, when we went down stairs, the main door of building was locked from the inside and you needed the key to open that door to get out of the building. This could've been a dangerous situation if there was a fire in the building and people are trapped because they couldn't get out of the building.
Stayed 3 nights in Mar 2025

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Midden in het centrum plus aardig personeel
Stayed 5 nights in Mar 2025

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

REMIGIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like it
Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Pham Hoang Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and convenient location!
Stayed 1 night in Nov 2024

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller space than I was expecting…tiny bathroom. Great location!!
Stayed 1 night in Nov 2024

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name
Stayed 1 night in Nov 2024