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Aparthotel

Boutique Urban Madrid Serrano

2.0 star property

Photo gallery for Boutique Urban Madrid Serrano

A modern hotel room with a large bed, a desk, a chair, a small table with fruit, and a white sofa.
A multi-story building with a modern glass facade, surrounded by older buildings with red brick facades.
A closed wooden door with a handle and a lock.
A modern, minimalist living room with a white sofa, a dining table with fruit, and a large window with curtains.
A modern hotel room with a white bed, two white sofas, a white coffee table, and a small side table with a bowl of fruit.

Reviews

7.2 out of 10
Good

Apart-hotel

1 bathroomSleeps 226 sq m

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Business services
The current price is AU$133
includes taxes & fees
11 Aug - 12 Aug

Explore the area

View map
Diego De Leon 10, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, U.S. Embassy
    ‪2 min walk‬
  • Place, ABC Serrano
    ‪3 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

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About the area

Madrid

At this aparthotel you'll be 1.8 km (1.1 mi) from El Retiro Park and 2.4 km (1.5 mi) from Bernabéu Stadium. Highlights at this aparthotel include in-room kitchenettes and free WiFi. .You can enjoy a desk in apartment. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. .This smoke-free aparthotel offers free WiFi in public areas, concierge services and dry cleaning/laundry services. Other amenities include laundry facilities, multilingual staff and luggage storage. .Attractions within a 30-minute walk of this Salamanca aparthotel include Gran Via and Puerta de Alcalá.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.1 km
  • U.S. Embassy - 2 min walk - 0.2 km
  • Golden Mile - 2 min walk - 0.2 km
  • ABC Serrano - 3 min walk - 0.3 km
  • El Corte Inglés - 11 min walk - 1.0 km

Getting around

  • Nunez de Balboa Station - 5 min walk
  • Madrid Recoletos Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 18 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪federal - ‬3 min walk
  • ‪Asador de Aranda - ‬1 min walk
  • ‪Castizo - ‬2 min walk
  • ‪La Penela - ‬3 min walk

About this property

Boutique Urban Madrid Serrano

Boutique Urban Madrid Serrano offers its guests multilingual staff, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 861 square feet (80 square metres) and includes conference space. Public spaces have free WiFi. Boutique Urban Madrid Serrano also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

This Madrid aparthotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 7 levels
  • 861 sq ft of conference space
  • 80 sq. m of conference space
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
This aparthotel offers 75 accommodations. This Madrid aparthotel provides complimentary wireless Internet access. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Towels provided

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a hospital
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 7 floors
  • 75 units

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Smoking

Smoking is not permitted

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. The property is professionally cleaned.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Orion Apart
Bluesense Madrid Serrano Aparthotel
Orion Apart Hotel Madrid
Orion Apart Madrid
Bluesense Serrano Aparthotel
Bluesense Serrano
Bluesense Madrid Serrano
Urban Madrid Serrano Madrid
Boutique Urban Madrid Serrano Madrid
Boutique Urban Madrid Serrano Aparthotel
Boutique Urban Madrid Serrano Aparthotel Madrid

Frequently asked questions

What is the cancellation policy at Boutique Urban Madrid Serrano?

Boutique Urban Madrid Serrano offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Boutique Urban Madrid Serrano?

As of 10 Aug 2026, prices found for a 1-night stay for 2 adults at Boutique Urban Madrid Serrano on 11 Aug 2026 start from AU$133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Boutique Urban Madrid Serrano have a pool?

No, this aparthotel doesn't have a pool.

Is there a free airport shuttle available at Boutique Urban Madrid Serrano?

No, Boutique Urban Madrid Serrano does not offer an airport shuttle service.

What time are check-in & check-out at Boutique Urban Madrid Serrano?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Boutique Urban Madrid Serrano?

No, pets are not allowed.

Boutique Urban Madrid Serrano Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 355 reviews
Rating 8 - Good. 93 out of 355 reviews
Rating 6 - Okay. 74 out of 355 reviews
Rating 4 - Poor. 45 out of 355 reviews
Rating 2 - Terrible. 39 out of 355 reviews

7.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Adriana De Jesus

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff excellent Location excellent
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location!
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Maria

Liked: Property conditions & facilities, communication
Nice small hotel in Salamanca
Stayed 6 nights in Apr 2024
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love this place we come back
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

christel de ajuria

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suites are amazona if you want to enjoy madrid is very close to restaurante and metro. Very clean in general was an amazing stay
Stayed 6 nights in Oct 2024
Verified review

4/10 Poor

LIGIA

Disliked: Cleanliness, check-in, communication, listing accuracy
It is not a hotel per se , it is more like apartments but nothing like the picures , we were charged 50 euros for a late check in because our flight got delayed , and we had to wait 45 minutes for someone to come open
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amaury

Spotless
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
Good basic place. Good location
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, room comfort, communication
Todo excelente
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Amelia

Liked: Cleanliness, check-in, listing accuracy
Disliked: Communication
The place was decent and clean. The persons nice, and the little kitchen worked fine. The worst part are the glass windows that are not good quality and let the wind and all the noise of the (busy) street to enter the room like it was opened. And belows there is a restaraunt that can be noisy. The matress was also bad quality. They should change the matress and the window in order tonorovide good rest, otherwise it is difficult to sleep
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Juan Carlo

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable
Stayed 6 nights in Sep 2022
Verified review

6/10 Okay

Vincent

Liked: Amenities, communication
Disliked: Cleanliness
+Wifi is free +a lot of supermarkets/bakerys/restaurants nearby +friendly staff +soap/shampoo given -Dirty towels -you can nearly hear everything through the walls -probably bed bugs
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and comfortable room
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone.
Stayed 10 nights in Jul 2022
Verified review

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love it
Stayed 10 nights in Sep 2024
Verified review

6/10 Okay

Jessica

Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Jose Angel

Liked: Cleanliness, communication
Disliked: Amenities
Very basic room no TV, AC not working properly. Good area with nice restaurant around
Stayed 2 nights in Apr 2024
Verified review

4/10 Poor

Charlotte

Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location, but the room had a cigarette smell. It wasn't very clean.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Felix

Liked: Cleanliness, communication
Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, communication
Disliked: Amenities
Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

BERNAL ALBERTO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, room comfort, communication
Great room overall, just some mildew smell after a few days from the pipes. Beds could be softer.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Oscar

Liked: Cleanliness, room comfort, communication
Well located. But unit was really noisy. People next door were talking really loud (probably had a party) almost the whole night.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Tung

Liked: Cleanliness
Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar.
Stayed 3 nights in Mar 2024
Verified review

4/10 Poor

Daniel

Disliked: Cleanliness, room comfort
Extremely basic room, lots of damage around the bedroom and bathroom, poorly upkept. No shampoo… just a hand soap dispenser like a public restroom! Shower barely drained. It was better than sleeping outside but not much!
Stayed 2 nights in Sep 2025